ClarifyingQuestionsSpeakUpHighReliabilityOrganization(HRO)ValidateandVerifyCUS(Concerned,Uncomfortable,Safety Issue)Three wayrepeatand readbackStandardizedHandoffsAskQuestionsStar forSelfCheckingHigh RiskSituationsSBARReportingEventsPhoneticandNumericClarificationCrossCheckErrorPreventionToolsEffectivelyCommunicateClarifyingQuestionsSpeakUpHighReliabilityOrganization(HRO)ValidateandVerifyCUS(Concerned,Uncomfortable,Safety Issue)Three wayrepeatand readbackStandardizedHandoffsAskQuestionsStar forSelfCheckingHigh RiskSituationsSBARReportingEventsPhoneticandNumericClarificationCrossCheckErrorPreventionToolsEffectivelyCommunicate

HRO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Clarifying Questions
  2. Speak Up
  3. High Reliability Organization (HRO)
  4. Validate and Verify
  5. CUS (Concerned, Uncomfortable, Safety Issue)
  6. Three way repeat and read back
  7. Standardized Handoffs
  8. Ask Questions
  9. Star for Self Checking
  10. High Risk Situations
  11. SBAR
  12. Reporting Events
  13. Phonetic and Numeric Clarification
  14. Cross Check
  15. Error Prevention Tools
  16. Effectively Communicate