Billing isAccuratePersonalizedGuestInteractionNoSlangBills areClearlyPrintedRe-confirmBookingDetailsCancellationPolicyExplainedGuest isThankedPhoneHold 30Sec orLessStaff isWellGroomedStaff OffersBookingAlternativesGuest isAlwaysAcknowledgedStaffMaintainsAlertPostureAnticipatingGuestNeedsPaperworkisClear/NeatlyPrinted10' 5'RuleInvitingGuestBackExpectationsareExceededStaff isPolite andGraciousMaintainsEyeContactCalm/ClearCommunicationAttire isClean &Well Sizedfor GuestsStaff IsKnowledgeableof ServicesInquiry ofSpecialOccasionsAskBefore Puton PhoneHoldInquiringAboutExperienceStaff OffersRefreshmentsGuestGivenClearDirectionUsesGuestName 3TimesStaff isAlwaysSmilingBilling isAccuratePersonalizedGuestInteractionNoSlangBills areClearlyPrintedRe-confirmBookingDetailsCancellationPolicyExplainedGuest isThankedPhoneHold 30Sec orLessStaff isWellGroomedStaff OffersBookingAlternativesGuest isAlwaysAcknowledgedStaffMaintainsAlertPostureAnticipatingGuestNeedsPaperworkisClear/NeatlyPrinted10' 5'RuleInvitingGuestBackExpectationsareExceededStaff isPolite andGraciousMaintainsEyeContactCalm/ClearCommunicationAttire isClean &Well Sizedfor GuestsStaff IsKnowledgeableof ServicesInquiry ofSpecialOccasionsAskBefore Puton PhoneHoldInquiringAboutExperienceStaff OffersRefreshmentsGuestGivenClearDirectionUsesGuestName 3TimesStaff isAlwaysSmiling

Spa Standards Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Billing is Accurate
  2. Personalized Guest Interaction
  3. No Slang
  4. Bills are Clearly Printed
  5. Re-confirm Booking Details
  6. Cancellation Policy Explained
  7. Guest is Thanked
  8. Phone Hold 30 Sec or Less
  9. Staff is Well Groomed
  10. Staff Offers Booking Alternatives
  11. Guest is Always Acknowledged
  12. Staff Maintains Alert Posture
  13. Anticipating Guest Needs
  14. Paperwork is Clear/Neatly Printed
  15. 10' 5' Rule
  16. Inviting Guest Back
  17. Expectations are Exceeded
  18. Staff is Polite and Gracious
  19. Maintains Eye Contact
  20. Calm/Clear Communication
  21. Attire is Clean & Well Sized for Guests
  22. Staff Is Knowledgeable of Services
  23. Inquiry of Special Occasions
  24. Ask Before Put on Phone Hold
  25. Inquiring About Experience
  26. Staff Offers Refreshments
  27. Guest Given Clear Direction
  28. Uses Guest Name 3 Times
  29. Staff is Always Smiling