Staff IsKnowledgeableof ServicesPaperworkisClear/NeatlyPrintedCancellationPolicyExplainedAnticipatingGuestNeedsStaff OffersBookingAlternativesStaffMaintainsAlertPostureRe-confirmBookingDetailsStaff isPolite andGraciousExpectationsareExceededUsesGuestName 3TimesInvitingGuestBackPhoneHold 30Sec orLessInquiry ofSpecialOccasionsPersonalizedGuestInteractionCalm/ClearCommunication10' 5'RuleStaff isAlwaysSmilingStaff OffersRefreshmentsGuest isThankedInquiringAboutExperienceGuest isAlwaysAcknowledgedGuestGivenClearDirectionAttire isClean &Well Sizedfor GuestsBilling isAccurateStaff isWellGroomedNoSlangMaintainsEyeContactBills areClearlyPrintedAskBefore Puton PhoneHoldStaff IsKnowledgeableof ServicesPaperworkisClear/NeatlyPrintedCancellationPolicyExplainedAnticipatingGuestNeedsStaff OffersBookingAlternativesStaffMaintainsAlertPostureRe-confirmBookingDetailsStaff isPolite andGraciousExpectationsareExceededUsesGuestName 3TimesInvitingGuestBackPhoneHold 30Sec orLessInquiry ofSpecialOccasionsPersonalizedGuestInteractionCalm/ClearCommunication10' 5'RuleStaff isAlwaysSmilingStaff OffersRefreshmentsGuest isThankedInquiringAboutExperienceGuest isAlwaysAcknowledgedGuestGivenClearDirectionAttire isClean &Well Sizedfor GuestsBilling isAccurateStaff isWellGroomedNoSlangMaintainsEyeContactBills areClearlyPrintedAskBefore Puton PhoneHold

Spa Standards Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Staff Is Knowledgeable of Services
  2. Paperwork is Clear/Neatly Printed
  3. Cancellation Policy Explained
  4. Anticipating Guest Needs
  5. Staff Offers Booking Alternatives
  6. Staff Maintains Alert Posture
  7. Re-confirm Booking Details
  8. Staff is Polite and Gracious
  9. Expectations are Exceeded
  10. Uses Guest Name 3 Times
  11. Inviting Guest Back
  12. Phone Hold 30 Sec or Less
  13. Inquiry of Special Occasions
  14. Personalized Guest Interaction
  15. Calm/Clear Communication
  16. 10' 5' Rule
  17. Staff is Always Smiling
  18. Staff Offers Refreshments
  19. Guest is Thanked
  20. Inquiring About Experience
  21. Guest is Always Acknowledged
  22. Guest Given Clear Direction
  23. Attire is Clean & Well Sized for Guests
  24. Billing is Accurate
  25. Staff is Well Groomed
  26. No Slang
  27. Maintains Eye Contact
  28. Bills are Clearly Printed
  29. Ask Before Put on Phone Hold