Staff OffersRefreshmentsStaffMaintainsAlertPostureGuest isThankedExpectationsareExceededCalm/ClearCommunicationAskBefore Puton PhoneHoldBills areClearlyPrintedStaff isPolite andGraciousNoSlangAttire isClean &Well Sizedfor GuestsPersonalizedGuestInteractionInquiringAboutExperienceStaff OffersBookingAlternativesInquiry ofSpecialOccasionsStaff isWellGroomedInvitingGuestBackCancellationPolicyExplainedStaff isAlwaysSmilingStaff IsKnowledgeableof ServicesPaperworkisClear/NeatlyPrintedUsesGuestName 3TimesRe-confirmBookingDetailsPhoneHold 30Sec orLess10' 5'RuleAnticipatingGuestNeedsMaintainsEyeContactGuest isAlwaysAcknowledgedBilling isAccurateGuestGivenClearDirectionStaff OffersRefreshmentsStaffMaintainsAlertPostureGuest isThankedExpectationsareExceededCalm/ClearCommunicationAskBefore Puton PhoneHoldBills areClearlyPrintedStaff isPolite andGraciousNoSlangAttire isClean &Well Sizedfor GuestsPersonalizedGuestInteractionInquiringAboutExperienceStaff OffersBookingAlternativesInquiry ofSpecialOccasionsStaff isWellGroomedInvitingGuestBackCancellationPolicyExplainedStaff isAlwaysSmilingStaff IsKnowledgeableof ServicesPaperworkisClear/NeatlyPrintedUsesGuestName 3TimesRe-confirmBookingDetailsPhoneHold 30Sec orLess10' 5'RuleAnticipatingGuestNeedsMaintainsEyeContactGuest isAlwaysAcknowledgedBilling isAccurateGuestGivenClearDirection

Spa Standards Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Staff Offers Refreshments
  2. Staff Maintains Alert Posture
  3. Guest is Thanked
  4. Expectations are Exceeded
  5. Calm/Clear Communication
  6. Ask Before Put on Phone Hold
  7. Bills are Clearly Printed
  8. Staff is Polite and Gracious
  9. No Slang
  10. Attire is Clean & Well Sized for Guests
  11. Personalized Guest Interaction
  12. Inquiring About Experience
  13. Staff Offers Booking Alternatives
  14. Inquiry of Special Occasions
  15. Staff is Well Groomed
  16. Inviting Guest Back
  17. Cancellation Policy Explained
  18. Staff is Always Smiling
  19. Staff Is Knowledgeable of Services
  20. Paperwork is Clear/Neatly Printed
  21. Uses Guest Name 3 Times
  22. Re-confirm Booking Details
  23. Phone Hold 30 Sec or Less
  24. 10' 5' Rule
  25. Anticipating Guest Needs
  26. Maintains Eye Contact
  27. Guest is Always Acknowledged
  28. Billing is Accurate
  29. Guest Given Clear Direction