Phone Hold 30 Sec or Less Uses Guest Name 3 Times Staff is Well Groomed Guest is Thanked Inviting Guest Back Maintains Eye Contact Staff Is Knowledgeable of Services Re- confirm Booking Details Inquiring About Experience Staff Offers Booking Alternatives Inquiry of Special Occasions Expectations are Exceeded Cancellation Policy Explained Anticipating Guest Needs Guest is Always Acknowledged Billing is Accurate Guest Given Clear Direction Ask Before Put on Phone Hold Staff Offers Refreshments Attire is Clean & Well Sized for Guests 10' 5' Rule Paperwork is Clear/Neatly Printed Calm/Clear Communication Staff is Polite and Gracious Staff Maintains Alert Posture Personalized Guest Interaction No Slang Bills are Clearly Printed Staff is Always Smiling Phone Hold 30 Sec or Less Uses Guest Name 3 Times Staff is Well Groomed Guest is Thanked Inviting Guest Back Maintains Eye Contact Staff Is Knowledgeable of Services Re- confirm Booking Details Inquiring About Experience Staff Offers Booking Alternatives Inquiry of Special Occasions Expectations are Exceeded Cancellation Policy Explained Anticipating Guest Needs Guest is Always Acknowledged Billing is Accurate Guest Given Clear Direction Ask Before Put on Phone Hold Staff Offers Refreshments Attire is Clean & Well Sized for Guests 10' 5' Rule Paperwork is Clear/Neatly Printed Calm/Clear Communication Staff is Polite and Gracious Staff Maintains Alert Posture Personalized Guest Interaction No Slang Bills are Clearly Printed Staff is Always Smiling
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Phone Hold 30 Sec or Less
Uses Guest Name 3 Times
Staff is Well Groomed
Guest is Thanked
Inviting Guest Back
Maintains
Eye Contact
Staff Is Knowledgeable of Services
Re-confirm Booking Details
Inquiring About Experience
Staff Offers Booking Alternatives
Inquiry of Special Occasions
Expectations are Exceeded
Cancellation Policy Explained
Anticipating Guest Needs
Guest is Always Acknowledged
Billing is Accurate
Guest Given Clear Direction
Ask Before Put on Phone Hold
Staff Offers Refreshments
Attire is Clean & Well Sized for Guests
10' 5' Rule
Paperwork is Clear/Neatly Printed
Calm/Clear Communication
Staff is Polite and Gracious
Staff Maintains Alert Posture
Personalized Guest Interaction
No Slang
Bills are Clearly Printed
Staff is Always Smiling