PaperworkisClear/NeatlyPrintedUsesGuestName 3TimesInvitingGuestBackGuest isThankedCancellationPolicyExplainedInquiry ofSpecialOccasionsBilling isAccurateGuestGivenClearDirectionRe-confirmBookingDetailsStaff IsKnowledgeableof ServicesAskBefore Puton PhoneHoldAnticipatingGuestNeedsGuest isAlwaysAcknowledgedStaff isAlwaysSmilingPersonalizedGuestInteractionInquiringAboutExperienceStaff isPolite andGraciousStaff OffersBookingAlternativesExpectationsareExceededNoSlangStaffMaintainsAlertPostureStaff OffersRefreshments10' 5'RuleCalm/ClearCommunicationPhoneHold 30Sec orLessStaff isWellGroomedBills areClearlyPrintedAttire isClean &Well Sizedfor GuestsMaintainsEyeContactPaperworkisClear/NeatlyPrintedUsesGuestName 3TimesInvitingGuestBackGuest isThankedCancellationPolicyExplainedInquiry ofSpecialOccasionsBilling isAccurateGuestGivenClearDirectionRe-confirmBookingDetailsStaff IsKnowledgeableof ServicesAskBefore Puton PhoneHoldAnticipatingGuestNeedsGuest isAlwaysAcknowledgedStaff isAlwaysSmilingPersonalizedGuestInteractionInquiringAboutExperienceStaff isPolite andGraciousStaff OffersBookingAlternativesExpectationsareExceededNoSlangStaffMaintainsAlertPostureStaff OffersRefreshments10' 5'RuleCalm/ClearCommunicationPhoneHold 30Sec orLessStaff isWellGroomedBills areClearlyPrintedAttire isClean &Well Sizedfor GuestsMaintainsEyeContact

Spa Standards Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Paperwork is Clear/Neatly Printed
  2. Uses Guest Name 3 Times
  3. Inviting Guest Back
  4. Guest is Thanked
  5. Cancellation Policy Explained
  6. Inquiry of Special Occasions
  7. Billing is Accurate
  8. Guest Given Clear Direction
  9. Re-confirm Booking Details
  10. Staff Is Knowledgeable of Services
  11. Ask Before Put on Phone Hold
  12. Anticipating Guest Needs
  13. Guest is Always Acknowledged
  14. Staff is Always Smiling
  15. Personalized Guest Interaction
  16. Inquiring About Experience
  17. Staff is Polite and Gracious
  18. Staff Offers Booking Alternatives
  19. Expectations are Exceeded
  20. No Slang
  21. Staff Maintains Alert Posture
  22. Staff Offers Refreshments
  23. 10' 5' Rule
  24. Calm/Clear Communication
  25. Phone Hold 30 Sec or Less
  26. Staff is Well Groomed
  27. Bills are Clearly Printed
  28. Attire is Clean & Well Sized for Guests
  29. Maintains Eye Contact