Bills areClearlyPrintedMaintainsEyeContactPersonalizedGuestInteractionCancellationPolicyExplainedUsesGuestName 3TimesStaff OffersBookingAlternativesStaffMaintainsAlertPostureInquiry ofSpecialOccasionsInvitingGuestBackPaperworkisClear/NeatlyPrintedBilling isAccurateStaff isWellGroomedGuest isThankedStaff isPolite andGraciousAskBefore Puton PhoneHoldStaff IsKnowledgeableof ServicesGuestGivenClearDirectionStaff OffersRefreshments10' 5'RuleCalm/ClearCommunicationExpectationsareExceededAttire isClean &Well Sizedfor GuestsPhoneHold 30Sec orLessInquiringAboutExperienceNoSlangAnticipatingGuestNeedsGuest isAlwaysAcknowledgedStaff isAlwaysSmilingRe-confirmBookingDetailsBills areClearlyPrintedMaintainsEyeContactPersonalizedGuestInteractionCancellationPolicyExplainedUsesGuestName 3TimesStaff OffersBookingAlternativesStaffMaintainsAlertPostureInquiry ofSpecialOccasionsInvitingGuestBackPaperworkisClear/NeatlyPrintedBilling isAccurateStaff isWellGroomedGuest isThankedStaff isPolite andGraciousAskBefore Puton PhoneHoldStaff IsKnowledgeableof ServicesGuestGivenClearDirectionStaff OffersRefreshments10' 5'RuleCalm/ClearCommunicationExpectationsareExceededAttire isClean &Well Sizedfor GuestsPhoneHold 30Sec orLessInquiringAboutExperienceNoSlangAnticipatingGuestNeedsGuest isAlwaysAcknowledgedStaff isAlwaysSmilingRe-confirmBookingDetails

Spa Standards Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Bills are Clearly Printed
  2. Maintains Eye Contact
  3. Personalized Guest Interaction
  4. Cancellation Policy Explained
  5. Uses Guest Name 3 Times
  6. Staff Offers Booking Alternatives
  7. Staff Maintains Alert Posture
  8. Inquiry of Special Occasions
  9. Inviting Guest Back
  10. Paperwork is Clear/Neatly Printed
  11. Billing is Accurate
  12. Staff is Well Groomed
  13. Guest is Thanked
  14. Staff is Polite and Gracious
  15. Ask Before Put on Phone Hold
  16. Staff Is Knowledgeable of Services
  17. Guest Given Clear Direction
  18. Staff Offers Refreshments
  19. 10' 5' Rule
  20. Calm/Clear Communication
  21. Expectations are Exceeded
  22. Attire is Clean & Well Sized for Guests
  23. Phone Hold 30 Sec or Less
  24. Inquiring About Experience
  25. No Slang
  26. Anticipating Guest Needs
  27. Guest is Always Acknowledged
  28. Staff is Always Smiling
  29. Re-confirm Booking Details