Guest isThankedAskBefore Puton PhoneHoldRe-confirmBookingDetailsStaff isPolite andGraciousExpectationsareExceededGuest isAlwaysAcknowledgedInquiry ofSpecialOccasionsCalm/ClearCommunicationCancellationPolicyExplainedMaintainsEyeContactStaff isAlwaysSmilingStaff OffersRefreshmentsNoSlangBilling isAccurateAnticipatingGuestNeedsPhoneHold 30Sec orLessInvitingGuestBackStaff OffersBookingAlternatives10' 5'RuleBills areClearlyPrintedPaperworkisClear/NeatlyPrintedStaff IsKnowledgeableof ServicesInquiringAboutExperienceStaff isWellGroomedGuestGivenClearDirectionAttire isClean &Well Sizedfor GuestsPersonalizedGuestInteractionStaffMaintainsAlertPostureUsesGuestName 3TimesGuest isThankedAskBefore Puton PhoneHoldRe-confirmBookingDetailsStaff isPolite andGraciousExpectationsareExceededGuest isAlwaysAcknowledgedInquiry ofSpecialOccasionsCalm/ClearCommunicationCancellationPolicyExplainedMaintainsEyeContactStaff isAlwaysSmilingStaff OffersRefreshmentsNoSlangBilling isAccurateAnticipatingGuestNeedsPhoneHold 30Sec orLessInvitingGuestBackStaff OffersBookingAlternatives10' 5'RuleBills areClearlyPrintedPaperworkisClear/NeatlyPrintedStaff IsKnowledgeableof ServicesInquiringAboutExperienceStaff isWellGroomedGuestGivenClearDirectionAttire isClean &Well Sizedfor GuestsPersonalizedGuestInteractionStaffMaintainsAlertPostureUsesGuestName 3Times

Spa Standards Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Guest is Thanked
  2. Ask Before Put on Phone Hold
  3. Re-confirm Booking Details
  4. Staff is Polite and Gracious
  5. Expectations are Exceeded
  6. Guest is Always Acknowledged
  7. Inquiry of Special Occasions
  8. Calm/Clear Communication
  9. Cancellation Policy Explained
  10. Maintains Eye Contact
  11. Staff is Always Smiling
  12. Staff Offers Refreshments
  13. No Slang
  14. Billing is Accurate
  15. Anticipating Guest Needs
  16. Phone Hold 30 Sec or Less
  17. Inviting Guest Back
  18. Staff Offers Booking Alternatives
  19. 10' 5' Rule
  20. Bills are Clearly Printed
  21. Paperwork is Clear/Neatly Printed
  22. Staff Is Knowledgeable of Services
  23. Inquiring About Experience
  24. Staff is Well Groomed
  25. Guest Given Clear Direction
  26. Attire is Clean & Well Sized for Guests
  27. Personalized Guest Interaction
  28. Staff Maintains Alert Posture
  29. Uses Guest Name 3 Times