Guest isThankedGuestGivenClearDirectionMaintainsEyeContactStaffMaintainsAlertPostureInquiry ofSpecialOccasionsStaff OffersBookingAlternatives10' 5'RuleStaff isWellGroomedAskBefore Puton PhoneHoldPersonalizedGuestInteractionBills areClearlyPrintedCalm/ClearCommunicationPhoneHold 30Sec orLessAttire isClean &Well Sizedfor GuestsPaperworkisClear/NeatlyPrintedStaff isPolite andGraciousStaff OffersRefreshmentsCancellationPolicyExplainedStaff isAlwaysSmilingBilling isAccurateInvitingGuestBackNoSlangExpectationsareExceededRe-confirmBookingDetailsAnticipatingGuestNeedsUsesGuestName 3TimesGuest isAlwaysAcknowledgedInquiringAboutExperienceStaff IsKnowledgeableof ServicesGuest isThankedGuestGivenClearDirectionMaintainsEyeContactStaffMaintainsAlertPostureInquiry ofSpecialOccasionsStaff OffersBookingAlternatives10' 5'RuleStaff isWellGroomedAskBefore Puton PhoneHoldPersonalizedGuestInteractionBills areClearlyPrintedCalm/ClearCommunicationPhoneHold 30Sec orLessAttire isClean &Well Sizedfor GuestsPaperworkisClear/NeatlyPrintedStaff isPolite andGraciousStaff OffersRefreshmentsCancellationPolicyExplainedStaff isAlwaysSmilingBilling isAccurateInvitingGuestBackNoSlangExpectationsareExceededRe-confirmBookingDetailsAnticipatingGuestNeedsUsesGuestName 3TimesGuest isAlwaysAcknowledgedInquiringAboutExperienceStaff IsKnowledgeableof Services

Spa Standards Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Guest is Thanked
  2. Guest Given Clear Direction
  3. Maintains Eye Contact
  4. Staff Maintains Alert Posture
  5. Inquiry of Special Occasions
  6. Staff Offers Booking Alternatives
  7. 10' 5' Rule
  8. Staff is Well Groomed
  9. Ask Before Put on Phone Hold
  10. Personalized Guest Interaction
  11. Bills are Clearly Printed
  12. Calm/Clear Communication
  13. Phone Hold 30 Sec or Less
  14. Attire is Clean & Well Sized for Guests
  15. Paperwork is Clear/Neatly Printed
  16. Staff is Polite and Gracious
  17. Staff Offers Refreshments
  18. Cancellation Policy Explained
  19. Staff is Always Smiling
  20. Billing is Accurate
  21. Inviting Guest Back
  22. No Slang
  23. Expectations are Exceeded
  24. Re-confirm Booking Details
  25. Anticipating Guest Needs
  26. Uses Guest Name 3 Times
  27. Guest is Always Acknowledged
  28. Inquiring About Experience
  29. Staff Is Knowledgeable of Services