Staff isAlwaysSmilingStaff OffersBookingAlternativesCalm/ClearCommunicationPhoneHold 30Sec orLessAnticipatingGuestNeedsRe-confirmBookingDetailsGuest isAlwaysAcknowledgedStaff isWellGroomedStaff IsKnowledgeableof ServicesNoSlangPersonalizedGuestInteractionInquiringAboutExperienceBilling isAccurateAttire isClean &Well Sizedfor Guests10' 5'RuleGuest isThankedStaff OffersRefreshmentsAskBefore Puton PhoneHoldMaintainsEyeContactUsesGuestName 3TimesGuestGivenClearDirectionCancellationPolicyExplainedBills areClearlyPrintedInquiry ofSpecialOccasionsPaperworkisClear/NeatlyPrintedInvitingGuestBackExpectationsareExceededStaffMaintainsAlertPostureStaff isPolite andGraciousStaff isAlwaysSmilingStaff OffersBookingAlternativesCalm/ClearCommunicationPhoneHold 30Sec orLessAnticipatingGuestNeedsRe-confirmBookingDetailsGuest isAlwaysAcknowledgedStaff isWellGroomedStaff IsKnowledgeableof ServicesNoSlangPersonalizedGuestInteractionInquiringAboutExperienceBilling isAccurateAttire isClean &Well Sizedfor Guests10' 5'RuleGuest isThankedStaff OffersRefreshmentsAskBefore Puton PhoneHoldMaintainsEyeContactUsesGuestName 3TimesGuestGivenClearDirectionCancellationPolicyExplainedBills areClearlyPrintedInquiry ofSpecialOccasionsPaperworkisClear/NeatlyPrintedInvitingGuestBackExpectationsareExceededStaffMaintainsAlertPostureStaff isPolite andGracious

Spa Standards Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Staff is Always Smiling
  2. Staff Offers Booking Alternatives
  3. Calm/Clear Communication
  4. Phone Hold 30 Sec or Less
  5. Anticipating Guest Needs
  6. Re-confirm Booking Details
  7. Guest is Always Acknowledged
  8. Staff is Well Groomed
  9. Staff Is Knowledgeable of Services
  10. No Slang
  11. Personalized Guest Interaction
  12. Inquiring About Experience
  13. Billing is Accurate
  14. Attire is Clean & Well Sized for Guests
  15. 10' 5' Rule
  16. Guest is Thanked
  17. Staff Offers Refreshments
  18. Ask Before Put on Phone Hold
  19. Maintains Eye Contact
  20. Uses Guest Name 3 Times
  21. Guest Given Clear Direction
  22. Cancellation Policy Explained
  23. Bills are Clearly Printed
  24. Inquiry of Special Occasions
  25. Paperwork is Clear/Neatly Printed
  26. Inviting Guest Back
  27. Expectations are Exceeded
  28. Staff Maintains Alert Posture
  29. Staff is Polite and Gracious