Staff isWellGroomedGuestGivenClearDirectionInquiringAboutExperienceGuest isAlwaysAcknowledgedNoSlangPhoneHold 30Sec orLessUsesGuestName 3TimesCancellationPolicyExplainedStaff isPolite andGraciousExpectationsareExceededStaffMaintainsAlertPostureStaff IsKnowledgeableof ServicesGuest isThankedPersonalizedGuestInteractionAttire isClean &Well Sizedfor GuestsMaintainsEyeContact10' 5'RuleInquiry ofSpecialOccasionsAskBefore Puton PhoneHoldRe-confirmBookingDetailsAnticipatingGuestNeedsStaff OffersRefreshmentsBills areClearlyPrintedBilling isAccurateCalm/ClearCommunicationPaperworkisClear/NeatlyPrintedStaff OffersBookingAlternativesInvitingGuestBackStaff isAlwaysSmilingStaff isWellGroomedGuestGivenClearDirectionInquiringAboutExperienceGuest isAlwaysAcknowledgedNoSlangPhoneHold 30Sec orLessUsesGuestName 3TimesCancellationPolicyExplainedStaff isPolite andGraciousExpectationsareExceededStaffMaintainsAlertPostureStaff IsKnowledgeableof ServicesGuest isThankedPersonalizedGuestInteractionAttire isClean &Well Sizedfor GuestsMaintainsEyeContact10' 5'RuleInquiry ofSpecialOccasionsAskBefore Puton PhoneHoldRe-confirmBookingDetailsAnticipatingGuestNeedsStaff OffersRefreshmentsBills areClearlyPrintedBilling isAccurateCalm/ClearCommunicationPaperworkisClear/NeatlyPrintedStaff OffersBookingAlternativesInvitingGuestBackStaff isAlwaysSmiling

Spa Standards Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Staff is Well Groomed
  2. Guest Given Clear Direction
  3. Inquiring About Experience
  4. Guest is Always Acknowledged
  5. No Slang
  6. Phone Hold 30 Sec or Less
  7. Uses Guest Name 3 Times
  8. Cancellation Policy Explained
  9. Staff is Polite and Gracious
  10. Expectations are Exceeded
  11. Staff Maintains Alert Posture
  12. Staff Is Knowledgeable of Services
  13. Guest is Thanked
  14. Personalized Guest Interaction
  15. Attire is Clean & Well Sized for Guests
  16. Maintains Eye Contact
  17. 10' 5' Rule
  18. Inquiry of Special Occasions
  19. Ask Before Put on Phone Hold
  20. Re-confirm Booking Details
  21. Anticipating Guest Needs
  22. Staff Offers Refreshments
  23. Bills are Clearly Printed
  24. Billing is Accurate
  25. Calm/Clear Communication
  26. Paperwork is Clear/Neatly Printed
  27. Staff Offers Booking Alternatives
  28. Inviting Guest Back
  29. Staff is Always Smiling