PaperworkisClear/NeatlyPrintedPhoneHold 30Sec orLessRe-confirmBookingDetailsInvitingGuestBackBills areClearlyPrintedCalm/ClearCommunicationNoSlangAttire isClean &Well Sizedfor Guests10' 5'RuleStaffMaintainsAlertPostureStaff isPolite andGraciousStaff OffersRefreshmentsExpectationsareExceededBilling isAccuratePersonalizedGuestInteractionAnticipatingGuestNeedsAskBefore Puton PhoneHoldMaintainsEyeContactStaff isWellGroomedCancellationPolicyExplainedStaff IsKnowledgeableof ServicesGuest isThankedGuest isAlwaysAcknowledgedGuestGivenClearDirectionInquiry ofSpecialOccasionsStaff isAlwaysSmilingStaff OffersBookingAlternativesInquiringAboutExperienceUsesGuestName 3TimesPaperworkisClear/NeatlyPrintedPhoneHold 30Sec orLessRe-confirmBookingDetailsInvitingGuestBackBills areClearlyPrintedCalm/ClearCommunicationNoSlangAttire isClean &Well Sizedfor Guests10' 5'RuleStaffMaintainsAlertPostureStaff isPolite andGraciousStaff OffersRefreshmentsExpectationsareExceededBilling isAccuratePersonalizedGuestInteractionAnticipatingGuestNeedsAskBefore Puton PhoneHoldMaintainsEyeContactStaff isWellGroomedCancellationPolicyExplainedStaff IsKnowledgeableof ServicesGuest isThankedGuest isAlwaysAcknowledgedGuestGivenClearDirectionInquiry ofSpecialOccasionsStaff isAlwaysSmilingStaff OffersBookingAlternativesInquiringAboutExperienceUsesGuestName 3Times

Spa Standards Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Paperwork is Clear/Neatly Printed
  2. Phone Hold 30 Sec or Less
  3. Re-confirm Booking Details
  4. Inviting Guest Back
  5. Bills are Clearly Printed
  6. Calm/Clear Communication
  7. No Slang
  8. Attire is Clean & Well Sized for Guests
  9. 10' 5' Rule
  10. Staff Maintains Alert Posture
  11. Staff is Polite and Gracious
  12. Staff Offers Refreshments
  13. Expectations are Exceeded
  14. Billing is Accurate
  15. Personalized Guest Interaction
  16. Anticipating Guest Needs
  17. Ask Before Put on Phone Hold
  18. Maintains Eye Contact
  19. Staff is Well Groomed
  20. Cancellation Policy Explained
  21. Staff Is Knowledgeable of Services
  22. Guest is Thanked
  23. Guest is Always Acknowledged
  24. Guest Given Clear Direction
  25. Inquiry of Special Occasions
  26. Staff is Always Smiling
  27. Staff Offers Booking Alternatives
  28. Inquiring About Experience
  29. Uses Guest Name 3 Times