Staff IsKnowledgeableof ServicesRe-confirmBookingDetailsExpectationsareExceededPaperworkisClear/NeatlyPrintedStaffMaintainsAlertPostureBills areClearlyPrintedGuest isThankedInquiringAboutExperienceStaff isPolite andGraciousPersonalizedGuestInteractionAnticipatingGuestNeedsStaff OffersBookingAlternativesAttire isClean &Well Sizedfor GuestsUsesGuestName 3TimesPhoneHold 30Sec orLessGuest isAlwaysAcknowledgedMaintainsEyeContactCalm/ClearCommunicationBilling isAccurateNoSlang10' 5'RuleInvitingGuestBackCancellationPolicyExplainedStaff isWellGroomedAskBefore Puton PhoneHoldInquiry ofSpecialOccasionsStaff isAlwaysSmilingGuestGivenClearDirectionStaff OffersRefreshmentsStaff IsKnowledgeableof ServicesRe-confirmBookingDetailsExpectationsareExceededPaperworkisClear/NeatlyPrintedStaffMaintainsAlertPostureBills areClearlyPrintedGuest isThankedInquiringAboutExperienceStaff isPolite andGraciousPersonalizedGuestInteractionAnticipatingGuestNeedsStaff OffersBookingAlternativesAttire isClean &Well Sizedfor GuestsUsesGuestName 3TimesPhoneHold 30Sec orLessGuest isAlwaysAcknowledgedMaintainsEyeContactCalm/ClearCommunicationBilling isAccurateNoSlang10' 5'RuleInvitingGuestBackCancellationPolicyExplainedStaff isWellGroomedAskBefore Puton PhoneHoldInquiry ofSpecialOccasionsStaff isAlwaysSmilingGuestGivenClearDirectionStaff OffersRefreshments

Spa Standards Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Staff Is Knowledgeable of Services
  2. Re-confirm Booking Details
  3. Expectations are Exceeded
  4. Paperwork is Clear/Neatly Printed
  5. Staff Maintains Alert Posture
  6. Bills are Clearly Printed
  7. Guest is Thanked
  8. Inquiring About Experience
  9. Staff is Polite and Gracious
  10. Personalized Guest Interaction
  11. Anticipating Guest Needs
  12. Staff Offers Booking Alternatives
  13. Attire is Clean & Well Sized for Guests
  14. Uses Guest Name 3 Times
  15. Phone Hold 30 Sec or Less
  16. Guest is Always Acknowledged
  17. Maintains Eye Contact
  18. Calm/Clear Communication
  19. Billing is Accurate
  20. No Slang
  21. 10' 5' Rule
  22. Inviting Guest Back
  23. Cancellation Policy Explained
  24. Staff is Well Groomed
  25. Ask Before Put on Phone Hold
  26. Inquiry of Special Occasions
  27. Staff is Always Smiling
  28. Guest Given Clear Direction
  29. Staff Offers Refreshments