Billing isAccurateGuestGivenClearDirectionStaff OffersRefreshmentsExpectationsareExceededBills areClearlyPrintedInquiringAboutExperienceStaffMaintainsAlertPosturePhoneHold 30Sec orLessPaperworkisClear/NeatlyPrintedAnticipatingGuestNeedsAskBefore Puton PhoneHold10' 5'RuleGuest isAlwaysAcknowledgedCancellationPolicyExplainedInvitingGuestBackAttire isClean &Well Sizedfor GuestsStaff isAlwaysSmilingPersonalizedGuestInteractionNoSlangCalm/ClearCommunicationGuest isThankedInquiry ofSpecialOccasionsStaff IsKnowledgeableof ServicesUsesGuestName 3TimesStaff OffersBookingAlternativesRe-confirmBookingDetailsMaintainsEyeContactStaff isWellGroomedStaff isPolite andGraciousBilling isAccurateGuestGivenClearDirectionStaff OffersRefreshmentsExpectationsareExceededBills areClearlyPrintedInquiringAboutExperienceStaffMaintainsAlertPosturePhoneHold 30Sec orLessPaperworkisClear/NeatlyPrintedAnticipatingGuestNeedsAskBefore Puton PhoneHold10' 5'RuleGuest isAlwaysAcknowledgedCancellationPolicyExplainedInvitingGuestBackAttire isClean &Well Sizedfor GuestsStaff isAlwaysSmilingPersonalizedGuestInteractionNoSlangCalm/ClearCommunicationGuest isThankedInquiry ofSpecialOccasionsStaff IsKnowledgeableof ServicesUsesGuestName 3TimesStaff OffersBookingAlternativesRe-confirmBookingDetailsMaintainsEyeContactStaff isWellGroomedStaff isPolite andGracious

Spa Standards Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Billing is Accurate
  2. Guest Given Clear Direction
  3. Staff Offers Refreshments
  4. Expectations are Exceeded
  5. Bills are Clearly Printed
  6. Inquiring About Experience
  7. Staff Maintains Alert Posture
  8. Phone Hold 30 Sec or Less
  9. Paperwork is Clear/Neatly Printed
  10. Anticipating Guest Needs
  11. Ask Before Put on Phone Hold
  12. 10' 5' Rule
  13. Guest is Always Acknowledged
  14. Cancellation Policy Explained
  15. Inviting Guest Back
  16. Attire is Clean & Well Sized for Guests
  17. Staff is Always Smiling
  18. Personalized Guest Interaction
  19. No Slang
  20. Calm/Clear Communication
  21. Guest is Thanked
  22. Inquiry of Special Occasions
  23. Staff Is Knowledgeable of Services
  24. Uses Guest Name 3 Times
  25. Staff Offers Booking Alternatives
  26. Re-confirm Booking Details
  27. Maintains Eye Contact
  28. Staff is Well Groomed
  29. Staff is Polite and Gracious