PhoneHold 30Sec orLessUsesGuestName 3TimesStaff isWellGroomedGuest isThankedInvitingGuestBackMaintainsEyeContactStaff IsKnowledgeableof ServicesRe-confirmBookingDetailsInquiringAboutExperienceStaff OffersBookingAlternativesInquiry ofSpecialOccasionsExpectationsareExceededCancellationPolicyExplainedAnticipatingGuestNeedsGuest isAlwaysAcknowledgedBilling isAccurateGuestGivenClearDirectionAskBefore Puton PhoneHoldStaff OffersRefreshmentsAttire isClean &Well Sizedfor Guests10' 5'RulePaperworkisClear/NeatlyPrintedCalm/ClearCommunicationStaff isPolite andGraciousStaffMaintainsAlertPosturePersonalizedGuestInteractionNoSlangBills areClearlyPrintedStaff isAlwaysSmilingPhoneHold 30Sec orLessUsesGuestName 3TimesStaff isWellGroomedGuest isThankedInvitingGuestBackMaintainsEyeContactStaff IsKnowledgeableof ServicesRe-confirmBookingDetailsInquiringAboutExperienceStaff OffersBookingAlternativesInquiry ofSpecialOccasionsExpectationsareExceededCancellationPolicyExplainedAnticipatingGuestNeedsGuest isAlwaysAcknowledgedBilling isAccurateGuestGivenClearDirectionAskBefore Puton PhoneHoldStaff OffersRefreshmentsAttire isClean &Well Sizedfor Guests10' 5'RulePaperworkisClear/NeatlyPrintedCalm/ClearCommunicationStaff isPolite andGraciousStaffMaintainsAlertPosturePersonalizedGuestInteractionNoSlangBills areClearlyPrintedStaff isAlwaysSmiling

Spa Standards Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Phone Hold 30 Sec or Less
  2. Uses Guest Name 3 Times
  3. Staff is Well Groomed
  4. Guest is Thanked
  5. Inviting Guest Back
  6. Maintains Eye Contact
  7. Staff Is Knowledgeable of Services
  8. Re-confirm Booking Details
  9. Inquiring About Experience
  10. Staff Offers Booking Alternatives
  11. Inquiry of Special Occasions
  12. Expectations are Exceeded
  13. Cancellation Policy Explained
  14. Anticipating Guest Needs
  15. Guest is Always Acknowledged
  16. Billing is Accurate
  17. Guest Given Clear Direction
  18. Ask Before Put on Phone Hold
  19. Staff Offers Refreshments
  20. Attire is Clean & Well Sized for Guests
  21. 10' 5' Rule
  22. Paperwork is Clear/Neatly Printed
  23. Calm/Clear Communication
  24. Staff is Polite and Gracious
  25. Staff Maintains Alert Posture
  26. Personalized Guest Interaction
  27. No Slang
  28. Bills are Clearly Printed
  29. Staff is Always Smiling