UsesGuestName 3TimesAttire isClean &Well Sizedfor GuestsRe-confirmBookingDetailsStaff isWellGroomedStaff OffersBookingAlternativesStaffMaintainsAlertPosturePaperworkisClear/NeatlyPrintedBilling isAccurateStaff IsKnowledgeableof Services10' 5'RuleCalm/ClearCommunicationMaintainsEyeContactAnticipatingGuestNeedsCancellationPolicyExplainedPhoneHold 30Sec orLessAskBefore Puton PhoneHoldStaff isPolite andGraciousGuest isThankedBills areClearlyPrintedExpectationsareExceededInvitingGuestBackInquiringAboutExperienceGuest isAlwaysAcknowledgedPersonalizedGuestInteractionStaff OffersRefreshmentsNoSlangInquiry ofSpecialOccasionsGuestGivenClearDirectionStaff isAlwaysSmilingUsesGuestName 3TimesAttire isClean &Well Sizedfor GuestsRe-confirmBookingDetailsStaff isWellGroomedStaff OffersBookingAlternativesStaffMaintainsAlertPosturePaperworkisClear/NeatlyPrintedBilling isAccurateStaff IsKnowledgeableof Services10' 5'RuleCalm/ClearCommunicationMaintainsEyeContactAnticipatingGuestNeedsCancellationPolicyExplainedPhoneHold 30Sec orLessAskBefore Puton PhoneHoldStaff isPolite andGraciousGuest isThankedBills areClearlyPrintedExpectationsareExceededInvitingGuestBackInquiringAboutExperienceGuest isAlwaysAcknowledgedPersonalizedGuestInteractionStaff OffersRefreshmentsNoSlangInquiry ofSpecialOccasionsGuestGivenClearDirectionStaff isAlwaysSmiling

Spa Standards Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Uses Guest Name 3 Times
  2. Attire is Clean & Well Sized for Guests
  3. Re-confirm Booking Details
  4. Staff is Well Groomed
  5. Staff Offers Booking Alternatives
  6. Staff Maintains Alert Posture
  7. Paperwork is Clear/Neatly Printed
  8. Billing is Accurate
  9. Staff Is Knowledgeable of Services
  10. 10' 5' Rule
  11. Calm/Clear Communication
  12. Maintains Eye Contact
  13. Anticipating Guest Needs
  14. Cancellation Policy Explained
  15. Phone Hold 30 Sec or Less
  16. Ask Before Put on Phone Hold
  17. Staff is Polite and Gracious
  18. Guest is Thanked
  19. Bills are Clearly Printed
  20. Expectations are Exceeded
  21. Inviting Guest Back
  22. Inquiring About Experience
  23. Guest is Always Acknowledged
  24. Personalized Guest Interaction
  25. Staff Offers Refreshments
  26. No Slang
  27. Inquiry of Special Occasions
  28. Guest Given Clear Direction
  29. Staff is Always Smiling