Staff OffersBookingAlternativesPersonalizedGuestInteractionStaff isPolite andGraciousGuest isThankedStaff OffersRefreshmentsStaff IsKnowledgeableof Services10' 5'RuleGuest isAlwaysAcknowledgedAttire isClean &Well Sizedfor GuestsBilling isAccurateBills areClearlyPrintedGuestGivenClearDirectionPaperworkisClear/NeatlyPrintedNoSlangInvitingGuestBackAnticipatingGuestNeedsUsesGuestName 3TimesStaff isWellGroomedMaintainsEyeContactCancellationPolicyExplainedPhoneHold 30Sec orLessRe-confirmBookingDetailsExpectationsareExceededStaff isAlwaysSmilingAskBefore Puton PhoneHoldCalm/ClearCommunicationInquiringAboutExperienceStaffMaintainsAlertPostureInquiry ofSpecialOccasionsStaff OffersBookingAlternativesPersonalizedGuestInteractionStaff isPolite andGraciousGuest isThankedStaff OffersRefreshmentsStaff IsKnowledgeableof Services10' 5'RuleGuest isAlwaysAcknowledgedAttire isClean &Well Sizedfor GuestsBilling isAccurateBills areClearlyPrintedGuestGivenClearDirectionPaperworkisClear/NeatlyPrintedNoSlangInvitingGuestBackAnticipatingGuestNeedsUsesGuestName 3TimesStaff isWellGroomedMaintainsEyeContactCancellationPolicyExplainedPhoneHold 30Sec orLessRe-confirmBookingDetailsExpectationsareExceededStaff isAlwaysSmilingAskBefore Puton PhoneHoldCalm/ClearCommunicationInquiringAboutExperienceStaffMaintainsAlertPostureInquiry ofSpecialOccasions

Spa Standards Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Staff Offers Booking Alternatives
  2. Personalized Guest Interaction
  3. Staff is Polite and Gracious
  4. Guest is Thanked
  5. Staff Offers Refreshments
  6. Staff Is Knowledgeable of Services
  7. 10' 5' Rule
  8. Guest is Always Acknowledged
  9. Attire is Clean & Well Sized for Guests
  10. Billing is Accurate
  11. Bills are Clearly Printed
  12. Guest Given Clear Direction
  13. Paperwork is Clear/Neatly Printed
  14. No Slang
  15. Inviting Guest Back
  16. Anticipating Guest Needs
  17. Uses Guest Name 3 Times
  18. Staff is Well Groomed
  19. Maintains Eye Contact
  20. Cancellation Policy Explained
  21. Phone Hold 30 Sec or Less
  22. Re-confirm Booking Details
  23. Expectations are Exceeded
  24. Staff is Always Smiling
  25. Ask Before Put on Phone Hold
  26. Calm/Clear Communication
  27. Inquiring About Experience
  28. Staff Maintains Alert Posture
  29. Inquiry of Special Occasions