(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Caller asks you to explain something more than once
Employee has more than 10 pages of EIC cases
You create a follow-up to a follow-up case
EE puts you on speaker phone
Employee sings a song on the phone
EE asks you to adjust time entries Dates:
Call from WSIB with no password
You have to repeat your name more than twice
Explain 3rd party recovery to ee
Employee says Merry Christmas
EE asks you for a discount code What for:
Someone asks to put you on hold Reason:
You ask a question that confuses a team lead/level 2 agent
EE has a case number
EE thanks you profusely for explaining something
Client's name is longer than Elizabeth (9 letters)
EE says “I know it’s not your fault BUT…”
EE calls from a noisy environment Where:
EE calls you the wrong name Name:
You give out the number to a union rep or head office
EE asks if you speak French after you've spoken French to them
EE calls for help logging in to ESS
A caller thinks they’ve hung up, and you have to hang up on them
