(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Someone asks to put you on hold Reason:
EE ID less than 5 numbers
Employee says Merry Christmas
Explain 3rd party recovery to ee
You ask a question that confuses a team lead/level 2 agent
Call from WSIB with no password
You have to repeat your name more than twice
EE calls you the wrong name Name:
You create a follow-up to a follow-up case
EE calls for help logging in to ESS
You give out the number to a union rep or head office
EE puts you on speaker phone
EE calls from a noisy environment Where:
Client's name is longer than Elizabeth (9 letters)
EE says “I know it’s not your fault BUT…”
Employee sings a song on the phone
Employee has more than 10 pages of EIC cases
EE thanks you profusely for explaining something
Caller asks you to explain something more than once
A caller thinks they’ve hung up, and you have to hang up on them
EE asks if you speak French after you've spoken French to them
