CONTACT CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. EE says “I know it’s not your fault BUT…”
2. EE puts you on speaker phone
3. EE asks you to adjust time entries Dates:
4. EE calls from a noisy environment Where:
5. A caller thinks they’ve hung up, and you have to hang up on them
6. Client's name is longer than Elizabeth (9 letters)
7. EE has a case number
8. Employee has more than 10 pages of EIC cases
9. Someone asks to put you on hold Reason:
10. You give out the number to a union rep or head office
11. EE asks if you speak French after you've spoken French to them
12. EE thanks you profusely for explaining something
13. You ask a question that confuses a team lead/level 2 agent
14. Employee’s first name starts with a “Z”
15. EE ID less than 5 numbers
16. Caller asks you to explain something more than once
17. Employee sings a song on the phone
18. Call from WSIB with no password
19. Employee says Merry Christmas
20. You create a follow-up to a follow-up case
21. You have to repeat your name more than twice
22. EE calls you the wrong name Name:
23. EE asks you for a discount code What for:
24. EE calls for help logging in to ESS
25. Explain 3rd party recovery to ee