(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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You give out the number to a union rep or head office
Explain 3rd party recovery to ee
Client's name is longer than Elizabeth (9 letters)
You create a follow-up to a follow-up case
EE thanks you profusely for explaining something
EE asks you for a discount code What for:
EE ID less than 5 numbers
EE has a case number
A caller thinks they’ve hung up, and you have to hang up on them
Employee says Merry Christmas
EE puts you on speaker phone
EE calls for help logging in to ESS
EE asks if you speak French after you've spoken French to them
EE calls you the wrong name Name:
EE says “I know it’s not your fault BUT…”
Someone asks to put you on hold Reason:
EE calls from a noisy environment Where:
Employee has more than 10 pages of EIC cases
You have to repeat your name more than twice
Caller asks you to explain something more than once
EE asks you to adjust time entries Dates:
You ask a question that confuses a team lead/level 2 agent
