(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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EE calls for help logging in to ESS
EE asks if you speak French after you've spoken French to them
EE thanks you profusely for explaining something
EE puts you on speaker phone
Explain 3rd party recovery to ee
Someone asks to put you on hold Reason:
EE calls from a noisy environment Where:
You create a follow-up to a follow-up case
You give out the number to a union rep or head office
Employee says Merry Christmas
EE ID less than 5 numbers
You ask a question that confuses a team lead/level 2 agent
EE calls you the wrong name Name:
Employee’s first name starts with a “Z”
Client's name is longer than Elizabeth (9 letters)
EE asks you for a discount code What for:
You have to repeat your name more than twice
A caller thinks they’ve hung up, and you have to hang up on them
Caller asks you to explain something more than once
