(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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EE thanks you profusely for explaining something
EE asks if you speak French after you've spoken French to them
EE calls for help logging in to ESS
EE calls you the wrong name Name:
Caller asks you to explain something more than once
You ask a question that confuses a team lead/level 2 agent
Call from WSIB with no password
Client's name is longer than Elizabeth (9 letters)
Employee says Merry Christmas
EE asks you for a discount code What for:
You create a follow-up to a follow-up case
EE asks you to adjust time entries Dates:
You give out the number to a union rep or head office
EE has a case number
EE ID less than 5 numbers
Someone asks to put you on hold Reason:
EE calls from a noisy environment Where:
EE puts you on speaker phone
EE says “I know it’s not your fault BUT…”
Explain 3rd party recovery to ee
Employee sings a song on the phone
You have to repeat your name more than twice
Employee has more than 10 pages of EIC cases
Employee’s first name starts with a “Z”
A caller thinks they’ve hung up, and you have to hang up on them
