(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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You give out the number to a union rep or head office
Someone asks to put you on hold Reason:
EE calls from a noisy environment Where:
EE puts you on speaker phone
Client's name is longer than Elizabeth (9 letters)
Employee has more than 10 pages of EIC cases
Employee says Merry Christmas
Explain 3rd party recovery to ee
EE has a case number
You have to repeat your name more than twice
You create a follow-up to a follow-up case
EE asks you to adjust time entries Dates:
EE calls for help logging in to ESS
EE asks if you speak French after you've spoken French to them
A caller thinks they’ve hung up, and you have to hang up on them
You ask a question that confuses a team lead/level 2 agent
Caller asks you to explain something more than once
