(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Client's name is longer than Elizabeth (9 letters)
EE says “I know it’s not your fault BUT…”
Explain 3rd party recovery to ee
EE calls you the wrong name Name:
Employee says Merry Christmas
Someone asks to put you on hold Reason:
EE asks if you speak French after you've spoken French to them
Caller asks you to explain something more than once
Employee’s first name starts with a “Z”
Employee has more than 10 pages of EIC cases
EE calls from a noisy environment Where:
EE thanks you profusely for explaining something
Call from WSIB with no password
You create a follow-up to a follow-up case
You give out the number to a union rep or head office
EE asks you to adjust time entries Dates:
You ask a question that confuses a team lead/level 2 agent
EE ID less than 5 numbers
EE calls for help logging in to ESS
EE asks you for a discount code What for:
EE puts you on speaker phone
EE has a case number
Employee sings a song on the phone
You have to repeat your name more than twice
A caller thinks they’ve hung up, and you have to hang up on them
