(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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EE ID less than 5 numbers
Explain 3rd party recovery to ee
You ask a question that confuses a team lead/level 2 agent
You create a follow-up to a follow-up case
You give out the number to a union rep or head office
You have to repeat your name more than twice
Employee sings a song on the phone
EE says “I know it’s not your fault BUT…”
EE calls from a noisy environment Where:
EE asks you to adjust time entries Dates:
EE calls for help logging in to ESS
EE asks you for a discount code What for:
EE thanks you profusely for explaining something
Employee’s first name starts with a “Z”
A caller thinks they’ve hung up, and you have to hang up on them
Caller asks you to explain something more than once
EE puts you on speaker phone
EE calls you the wrong name Name:
Someone asks to put you on hold Reason:
Call from WSIB with no password
Client's name is longer than Elizabeth (9 letters)
Employee says Merry Christmas
EE has a case number
Employee has more than 10 pages of EIC cases
EE asks if you speak French after you've spoken French to them
