(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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EE has a case number
EE puts you on speaker phone
You have to repeat your name more than twice
Employee sings a song on the phone
EE asks if you speak French after you've spoken French to them
EE ID less than 5 numbers
Employee’s first name starts with a “Z”
EE calls from a noisy environment Where:
Explain 3rd party recovery to ee
EE says “I know it’s not your fault BUT…”
Caller asks you to explain something more than once
EE asks you to adjust time entries Dates:
You create a follow-up to a follow-up case
EE calls for help logging in to ESS
A caller thinks they’ve hung up, and you have to hang up on them
EE thanks you profusely for explaining something
Someone asks to put you on hold Reason:
You give out the number to a union rep or head office
Call from WSIB with no password
EE asks you for a discount code What for:
Employee says Merry Christmas
You ask a question that confuses a team lead/level 2 agent
EE calls you the wrong name Name:
Employee has more than 10 pages of EIC cases
Client's name is longer than Elizabeth (9 letters)
