(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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You ask a question that confuses a team lead/level 2 agent
Someone asks to put you on hold Reason:
Employee has more than 10 pages of EIC cases
EE asks you to adjust time entries Dates:
EE thanks you profusely for explaining something
EE asks you for a discount code What for:
EE asks if you speak French after you've spoken French to them
EE puts you on speaker phone
EE says “I know it’s not your fault BUT…”
Call from WSIB with no password
You give out the number to a union rep or head office
You create a follow-up to a follow-up case
EE calls from a noisy environment Where:
Caller asks you to explain something more than once
A caller thinks they’ve hung up, and you have to hang up on them
EE ID less than 5 numbers
Client's name is longer than Elizabeth (9 letters)
