(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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EE ID less than 5 numbers
EE asks you to adjust time entries Dates:
You create a follow-up to a follow-up case
EE calls you the wrong name Name:
Employee has more than 10 pages of EIC cases
EE puts you on speaker phone
Someone asks to put you on hold Reason:
EE calls for help logging in to ESS
EE thanks you profusely for explaining something
Employee sings a song on the phone
A caller thinks they’ve hung up, and you have to hang up on them
You ask a question that confuses a team lead/level 2 agent
EE says “I know it’s not your fault BUT…”
Explain 3rd party recovery to ee
Call from WSIB with no password
EE asks you for a discount code What for:
Employee says Merry Christmas
Caller asks you to explain something more than once
You have to repeat your name more than twice
Client's name is longer than Elizabeth (9 letters)
EE has a case number
You give out the number to a union rep or head office
EE calls from a noisy environment Where:
EE asks if you speak French after you've spoken French to them
