(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Explain 3rd party recovery to ee
EE asks if you speak French after you've spoken French to them
EE has a case number
Employee says Merry Christmas
EE asks you for a discount code What for:
You give out the number to a union rep or head office
Call from WSIB with no password
Caller asks you to explain something more than once
You have to repeat your name more than twice
EE calls from a noisy environment Where:
EE says “I know it’s not your fault BUT…”
Employee sings a song on the phone
Client's name is longer than Elizabeth (9 letters)
EE ID less than 5 numbers
EE calls for help logging in to ESS
EE thanks you profusely for explaining something
EE calls you the wrong name Name:
EE asks you to adjust time entries Dates:
EE puts you on speaker phone
Employee has more than 10 pages of EIC cases
Someone asks to put you on hold Reason:
A caller thinks they’ve hung up, and you have to hang up on them
You create a follow-up to a follow-up case
Employee’s first name starts with a “Z”
You ask a question that confuses a team lead/level 2 agent
