(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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EE calls for help logging in to ESS
Employee has more than 10 pages of EIC cases
Client's name is longer than Elizabeth (9 letters)
Employee’s first name starts with a “Z”
You give out the number to a union rep or head office
EE has a case number
EE thanks you profusely for explaining something
Employee says Merry Christmas
Call from WSIB with no password
A caller thinks they’ve hung up, and you have to hang up on them
EE asks you for a discount code What for:
EE calls from a noisy environment Where:
You ask a question that confuses a team lead/level 2 agent
EE says “I know it’s not your fault BUT…”
EE ID less than 5 numbers
Explain 3rd party recovery to ee
EE calls you the wrong name Name:
EE asks if you speak French after you've spoken French to them
Someone asks to put you on hold Reason:
EE asks you to adjust time entries Dates:
You have to repeat your name more than twice
Employee sings a song on the phone
Caller asks you to explain something more than once
