CONTACT CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. You give out the number to a union rep or head office
2. EE asks you to adjust time entries Dates:
3. EE puts you on speaker phone
4. You ask a question that confuses a team lead/level 2 agent
5. Call from WSIB with no password
6. EE asks you for a discount code What for:
7. Someone asks to put you on hold Reason:
8. EE thanks you profusely for explaining something
9. EE asks if you speak French after you've spoken French to them
10. A caller thinks they’ve hung up, and you have to hang up on them
11. Explain 3rd party recovery to ee
12. Employee sings a song on the phone
13. EE ID less than 5 numbers
14. Client's name is longer than Elizabeth (9 letters)
15. Employee’s first name starts with a “Z”
16. EE has a case number
17. You create a follow-up to a follow-up case
18. Employee says Merry Christmas
19. Caller asks you to explain something more than once
20. Employee has more than 10 pages of EIC cases
21. EE says “I know it’s not your fault BUT…”
22. EE calls you the wrong name Name:
23. EE calls from a noisy environment Where:
24. You have to repeat your name more than twice
25. EE calls for help logging in to ESS