(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Employee says Merry Christmas
A caller thinks they’ve hung up, and you have to hang up on them
Employee sings a song on the phone
EE ID less than 5 numbers
You ask a question that confuses a team lead/level 2 agent
EE asks you for a discount code What for:
Employee has more than 10 pages of EIC cases
EE has a case number
EE puts you on speaker phone
EE asks you to adjust time entries Dates:
Caller asks you to explain something more than once
EE asks if you speak French after you've spoken French to them
Call from WSIB with no password
Client's name is longer than Elizabeth (9 letters)
EE calls you the wrong name Name:
You create a follow-up to a follow-up case
EE calls from a noisy environment Where:
Explain 3rd party recovery to ee
EE says “I know it’s not your fault BUT…”
EE thanks you profusely for explaining something
Employee’s first name starts with a “Z”
EE calls for help logging in to ESS
You have to repeat your name more than twice
Someone asks to put you on hold Reason:
You give out the number to a union rep or head office
