You give outthe numberto a unionrep or headofficeCall fromWSIB withnopasswordEE calls youthe wrongnameName:You ask aquestion thatconfuses ateam lead/level2 agentEE asks youfor adiscountcode Whatfor:EE putsyou onspeakerphoneEE ID lessthan 5numbersEmployeesaysMerryChristmasEmployeehas morethan 10pages of EICcasesEE asks if youspeak Frenchafter you'vespoken Frenchto themEE says “Iknow it’s notyour faultBUT…”Employeesings asong onthe phoneA caller thinksthey’ve hungup, and youhave to hangup on themEE thanksyou profuselyfor explainingsomethingEE asks youto adjusttime entriesDates:EE callsfrom a noisyenvironmentWhere:Someoneasks to putyou on holdReason:Employee’sfirst namestarts witha “Z”Client'sname islonger thanElizabeth (9letters)Caller asksyou to explainsomethingmore thanonceEE hasa casenumberExplain3rd partyrecoveryto eeYou have torepeat yourname morethan twiceYou createa follow-upto a follow-up caseEE callsfor helplogging into ESSYou give outthe numberto a unionrep or headofficeCall fromWSIB withnopasswordEE calls youthe wrongnameName:You ask aquestion thatconfuses ateam lead/level2 agentEE asks youfor adiscountcode Whatfor:EE putsyou onspeakerphoneEE ID lessthan 5numbersEmployeesaysMerryChristmasEmployeehas morethan 10pages of EICcasesEE asks if youspeak Frenchafter you'vespoken Frenchto themEE says “Iknow it’s notyour faultBUT…”Employeesings asong onthe phoneA caller thinksthey’ve hungup, and youhave to hangup on themEE thanksyou profuselyfor explainingsomethingEE asks youto adjusttime entriesDates:EE callsfrom a noisyenvironmentWhere:Someoneasks to putyou on holdReason:Employee’sfirst namestarts witha “Z”Client'sname islonger thanElizabeth (9letters)Caller asksyou to explainsomethingmore thanonceEE hasa casenumberExplain3rd partyrecoveryto eeYou have torepeat yourname morethan twiceYou createa follow-upto a follow-up caseEE callsfor helplogging into ESS

CONTACT CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You give out the number to a union rep or head office
  2. Call from WSIB with no password
  3. EE calls you the wrong name Name:
  4. You ask a question that confuses a team lead/level 2 agent
  5. EE asks you for a discount code What for:
  6. EE puts you on speaker phone
  7. EE ID less than 5 numbers
  8. Employee says Merry Christmas
  9. Employee has more than 10 pages of EIC cases
  10. EE asks if you speak French after you've spoken French to them
  11. EE says “I know it’s not your fault BUT…”
  12. Employee sings a song on the phone
  13. A caller thinks they’ve hung up, and you have to hang up on them
  14. EE thanks you profusely for explaining something
  15. EE asks you to adjust time entries Dates:
  16. EE calls from a noisy environment Where:
  17. Someone asks to put you on hold Reason:
  18. Employee’s first name starts with a “Z”
  19. Client's name is longer than Elizabeth (9 letters)
  20. Caller asks you to explain something more than once
  21. EE has a case number
  22. Explain 3rd party recovery to ee
  23. You have to repeat your name more than twice
  24. You create a follow-up to a follow-up case
  25. EE calls for help logging in to ESS