Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Travel note
2. Applied for loan
3. Member says "thank you"
4. Forgot why member called
5. Application status
6. Made you smile or laugh
7. Unblock card for Fraud
8. Q.A. Problems
9. Question about paycheck
10. Left on time
11. Talked member out of supervisor call
12. Muted member and spoke w/coworker
13. Fee refund
14. Online banking issue
15. Gave a member a compliment
16. Blamed for something not in your control
17. Misunderstood member
18. Sent CEM to team leads
19. Perfect call quality
20. Complaint about verification
21. Member complimented you
22. Opened new share
23. Sent DocuSign document
24. Supervisor call
25. Ate candy from a coworkers desk
26. Unlock telephone banking
27. Obligatory laugh @ weird joke by member
28. Threat to take money elsewhere
29. Double balance check