Q.A.ProblemsForgotwhymembercalledPerfectcallqualityTravelnoteComplaintaboutverificationApplicationstatusSent CEMto teamleadsGave amember acomplimentMisunderstoodmemberUnlocktelephonebankingMembersays"thankyou"SentDocuSigndocumentObligatorylaugh @weird jokeby memberOpenednewshareMade yousmile orlaughBlamed forsomethingnot in yourcontrolAte candyfrom acoworkersdeskFeerefundMembercomplimentedyouLeft ontimeTalkedmember outof supervisorcallThreat totakemoneyelsewhereSupervisorcallUnblockcard forFraudQuestionaboutpaycheckDoublebalancecheckOnlinebankingissueMutedmemberand spokew/coworkerAppliedfor loanQ.A.ProblemsForgotwhymembercalledPerfectcallqualityTravelnoteComplaintaboutverificationApplicationstatusSent CEMto teamleadsGave amember acomplimentMisunderstoodmemberUnlocktelephonebankingMembersays"thankyou"SentDocuSigndocumentObligatorylaugh @weird jokeby memberOpenednewshareMade yousmile orlaughBlamed forsomethingnot in yourcontrolAte candyfrom acoworkersdeskFeerefundMembercomplimentedyouLeft ontimeTalkedmember outof supervisorcallThreat totakemoneyelsewhereSupervisorcallUnblockcard forFraudQuestionaboutpaycheckDoublebalancecheckOnlinebankingissueMutedmemberand spokew/coworkerAppliedfor loan

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Q.A. Problems
  2. Forgot why member called
  3. Perfect call quality
  4. Travel note
  5. Complaint about verification
  6. Application status
  7. Sent CEM to team leads
  8. Gave a member a compliment
  9. Misunderstood member
  10. Unlock telephone banking
  11. Member says "thank you"
  12. Sent DocuSign document
  13. Obligatory laugh @ weird joke by member
  14. Opened new share
  15. Made you smile or laugh
  16. Blamed for something not in your control
  17. Ate candy from a coworkers desk
  18. Fee refund
  19. Member complimented you
  20. Left on time
  21. Talked member out of supervisor call
  22. Threat to take money elsewhere
  23. Supervisor call
  24. Unblock card for Fraud
  25. Question about paycheck
  26. Double balance check
  27. Online banking issue
  28. Muted member and spoke w/coworker
  29. Applied for loan