Mutedmemberand spokew/coworkerSent CEMto teamleadsMembercomplimentedyouAppliedfor loanMembersays"thankyou"Threat totakemoneyelsewhereObligatorylaugh @weird jokeby memberForgotwhymembercalledAte candyfrom acoworkersdeskApplicationstatusUnblockcard forFraudPerfectcallqualityQ.A.ProblemsSupervisorcallComplaintaboutverificationUnlocktelephonebankingMisunderstoodmemberOnlinebankingissueTalkedmember outof supervisorcallQuestionaboutpaycheckBlamed forsomethingnot in yourcontrolTravelnoteLeft ontimeGave amember acomplimentMade yousmile orlaughSentDocuSigndocumentDoublebalancecheckOpenednewshareFeerefundMutedmemberand spokew/coworkerSent CEMto teamleadsMembercomplimentedyouAppliedfor loanMembersays"thankyou"Threat totakemoneyelsewhereObligatorylaugh @weird jokeby memberForgotwhymembercalledAte candyfrom acoworkersdeskApplicationstatusUnblockcard forFraudPerfectcallqualityQ.A.ProblemsSupervisorcallComplaintaboutverificationUnlocktelephonebankingMisunderstoodmemberOnlinebankingissueTalkedmember outof supervisorcallQuestionaboutpaycheckBlamed forsomethingnot in yourcontrolTravelnoteLeft ontimeGave amember acomplimentMade yousmile orlaughSentDocuSigndocumentDoublebalancecheckOpenednewshareFeerefund

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Muted member and spoke w/coworker
  2. Sent CEM to team leads
  3. Member complimented you
  4. Applied for loan
  5. Member says "thank you"
  6. Threat to take money elsewhere
  7. Obligatory laugh @ weird joke by member
  8. Forgot why member called
  9. Ate candy from a coworkers desk
  10. Application status
  11. Unblock card for Fraud
  12. Perfect call quality
  13. Q.A. Problems
  14. Supervisor call
  15. Complaint about verification
  16. Unlock telephone banking
  17. Misunderstood member
  18. Online banking issue
  19. Talked member out of supervisor call
  20. Question about paycheck
  21. Blamed for something not in your control
  22. Travel note
  23. Left on time
  24. Gave a member a compliment
  25. Made you smile or laugh
  26. Sent DocuSign document
  27. Double balance check
  28. Opened new share
  29. Fee refund