Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Perfect call quality
2. Gave a member a compliment
3. Obligatory laugh @ weird joke by member
4. Member says "thank you"
5. Unlock telephone banking
6. Muted member and spoke w/coworker
7. Forgot why member called
8. Ate candy from a coworkers desk
9. Double balance check
10. Question about paycheck
11. Applied for loan
12. Sent CEM to team leads
13. Application status
14. Unblock card for Fraud
15. Sent DocuSign document
16. Made you smile or laugh
17. Left on time
18. Fee refund
19. Misunderstood member
20. Opened new share
21. Q.A. Problems
22. Threat to take money elsewhere
23. Online banking issue
24. Travel note
25. Member complimented you
26. Complaint about verification
27. Blamed for something not in your control
28. Talked member out of supervisor call
29. Supervisor call