Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Obligatory laugh @ weird joke by member
2. Blamed for something not in your control
3. Applied for loan
4. Q.A. Problems
5. Muted member and spoke w/coworker
6. Member complimented you
7. Online banking issue
8. Misunderstood member
9. Forgot why member called
10. Gave a member a compliment
11. Perfect call quality
12. Complaint about verification
13. Travel note
14. Double balance check
15. Threat to take money elsewhere
16. Sent CEM to team leads
17. Talked member out of supervisor call
18. Made you smile or laugh
19. Supervisor call
20. Unblock card for Fraud
21. Fee refund
22. Member says "thank you"
23. Unlock telephone banking
24. Opened new share
25. Question about paycheck
26. Ate candy from a coworkers desk
27. Application status
28. Sent DocuSign document
29. Left on time