PhoneticandNumericClarificationEffectivelyCommunicateStandardizedHandoffAskQuestionsCUS-(Concerned,Uncomfortable,Safety Issue)ReportingEventsThree-WayRepeatand ReadBackCrossCheckingSBARValidateandVerifySpeakUpHigh RiskSituationsSTAR forSelfCheckingClarifyingQuestionsErrorPreventionToolsHighReliabilityOrganization(HRO)PhoneticandNumericClarificationEffectivelyCommunicateStandardizedHandoffAskQuestionsCUS-(Concerned,Uncomfortable,Safety Issue)ReportingEventsThree-WayRepeatand ReadBackCrossCheckingSBARValidateandVerifySpeakUpHigh RiskSituationsSTAR forSelfCheckingClarifyingQuestionsErrorPreventionToolsHighReliabilityOrganization(HRO)

HRO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Phonetic and Numeric Clarification
  2. Effectively Communicate
  3. Standardized Handoff
  4. Ask Questions
  5. CUS- (Concerned, Uncomfortable, Safety Issue)
  6. Reporting Events
  7. Three-Way Repeat and Read Back
  8. Cross Checking
  9. SBAR
  10. Validate and Verify
  11. Speak Up
  12. High Risk Situations
  13. STAR for Self Checking
  14. Clarifying Questions
  15. Error Prevention Tools
  16. High Reliability Organization (HRO)