EffectivelyCommunicatePhoneticandNumericClarificationHighReliabilityOrganization(HRO)ValidateandVerifyAskQuestionsSBARSTAR forSelfCheckingCUS-(Concerned,Uncomfortable,Safety Issue)StandardizedHandoffThree-WayRepeatand ReadBackClarifyingQuestionsHigh RiskSituationsErrorPreventionToolsCrossCheckingSpeakUpReportingEventsEffectivelyCommunicatePhoneticandNumericClarificationHighReliabilityOrganization(HRO)ValidateandVerifyAskQuestionsSBARSTAR forSelfCheckingCUS-(Concerned,Uncomfortable,Safety Issue)StandardizedHandoffThree-WayRepeatand ReadBackClarifyingQuestionsHigh RiskSituationsErrorPreventionToolsCrossCheckingSpeakUpReportingEvents

HRO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Effectively Communicate
  2. Phonetic and Numeric Clarification
  3. High Reliability Organization (HRO)
  4. Validate and Verify
  5. Ask Questions
  6. SBAR
  7. STAR for Self Checking
  8. CUS- (Concerned, Uncomfortable, Safety Issue)
  9. Standardized Handoff
  10. Three-Way Repeat and Read Back
  11. Clarifying Questions
  12. High Risk Situations
  13. Error Prevention Tools
  14. Cross Checking
  15. Speak Up
  16. Reporting Events