CUS-(Concerned,Uncomfortable,Safety Issue)ReportingEventsPhoneticandNumericClarificationAskQuestionsErrorPreventionToolsStandardizedHandoffClarifyingQuestionsSpeakUpCrossCheckingEffectivelyCommunicateSBARHigh RiskSituationsSTAR forSelfCheckingHighReliabilityOrganization(HRO)ValidateandVerifyThree-WayRepeatand ReadBackCUS-(Concerned,Uncomfortable,Safety Issue)ReportingEventsPhoneticandNumericClarificationAskQuestionsErrorPreventionToolsStandardizedHandoffClarifyingQuestionsSpeakUpCrossCheckingEffectivelyCommunicateSBARHigh RiskSituationsSTAR forSelfCheckingHighReliabilityOrganization(HRO)ValidateandVerifyThree-WayRepeatand ReadBack

HRO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CUS- (Concerned, Uncomfortable, Safety Issue)
  2. Reporting Events
  3. Phonetic and Numeric Clarification
  4. Ask Questions
  5. Error Prevention Tools
  6. Standardized Handoff
  7. Clarifying Questions
  8. Speak Up
  9. Cross Checking
  10. Effectively Communicate
  11. SBAR
  12. High Risk Situations
  13. STAR for Self Checking
  14. High Reliability Organization (HRO)
  15. Validate and Verify
  16. Three-Way Repeat and Read Back