ClarifyingQuestionsHighReliabilityOrganization(HRO)StandardizedHandoffEffectivelyCommunicateSpeakUpHigh RiskSituationsReportingEventsThree-WayRepeatand ReadBackValidateandVerifySTAR forSelfCheckingCrossCheckingPhoneticandNumericClarificationErrorPreventionToolsSBARCUS-(Concerned,Uncomfortable,Safety Issue)AskQuestionsClarifyingQuestionsHighReliabilityOrganization(HRO)StandardizedHandoffEffectivelyCommunicateSpeakUpHigh RiskSituationsReportingEventsThree-WayRepeatand ReadBackValidateandVerifySTAR forSelfCheckingCrossCheckingPhoneticandNumericClarificationErrorPreventionToolsSBARCUS-(Concerned,Uncomfortable,Safety Issue)AskQuestions

HRO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Clarifying Questions
  2. High Reliability Organization (HRO)
  3. Standardized Handoff
  4. Effectively Communicate
  5. Speak Up
  6. High Risk Situations
  7. Reporting Events
  8. Three-Way Repeat and Read Back
  9. Validate and Verify
  10. STAR for Self Checking
  11. Cross Checking
  12. Phonetic and Numeric Clarification
  13. Error Prevention Tools
  14. SBAR
  15. CUS- (Concerned, Uncomfortable, Safety Issue)
  16. Ask Questions