Use theGuest'sName!Give AwayaTripAdvisorCard!Use YourOwnName!OpenDoors andHoldElevators!Use theHEARTModel!FollowUp!Escort theGuest totheirDestination!Send anAmenity!Delivera Wow!Offer aBottle ofWater!EyeContact &Good BodyLanguage!UseTeamworkto get a9/10!OfferPositiveAlternatives!PositvelyRecognizeChildren!2More!QuicklyAddressGuestRequests!Inquire ifGuestsNeedAnything!Invite theGuest toContactYou!ProperPhoneEttiquette!Smile!DemonstrateHotelKnowledge!Laughter!Whatever,be nice todogs.RecognizeHHonorsStatus!Use theGuest'sName!Give AwayaTripAdvisorCard!Use YourOwnName!OpenDoors andHoldElevators!Use theHEARTModel!FollowUp!Escort theGuest totheirDestination!Send anAmenity!Delivera Wow!Offer aBottle ofWater!EyeContact &Good BodyLanguage!UseTeamworkto get a9/10!OfferPositiveAlternatives!PositvelyRecognizeChildren!2More!QuicklyAddressGuestRequests!Inquire ifGuestsNeedAnything!Invite theGuest toContactYou!ProperPhoneEttiquette!Smile!DemonstrateHotelKnowledge!Laughter!Whatever,be nice todogs.RecognizeHHonorsStatus!

Service Standards! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use the Guest's Name!
  2. Give Away a TripAdvisor Card!
  3. Use Your Own Name!
  4. Open Doors and Hold Elevators!
  5. Use the HEART Model!
  6. Follow Up!
  7. Escort the Guest to their Destination!
  8. Send an Amenity!
  9. Deliver a Wow!
  10. Offer a Bottle of Water!
  11. Eye Contact & Good Body Language!
  12. Use Teamwork to get a 9/10!
  13. Offer Positive Alternatives!
  14. Positvely Recognize Children!
  15. 2 More!
  16. Quickly Address Guest Requests!
  17. Inquire if Guests Need Anything!
  18. Invite the Guest to Contact You!
  19. Proper Phone Ettiquette!
  20. Smile!
  21. Demonstrate Hotel Knowledge!
  22. Laughter!
  23. Whatever, be nice to dogs.
  24. Recognize HHonors Status!