EyeContact &Good BodyLanguage!Whatever,be nice todogs.Offer aBottle ofWater!Smile!OfferPositiveAlternatives!UseTeamworkto get a9/10!Inquire ifGuestsNeedAnything!OpenDoors andHoldElevators!RecognizeHHonorsStatus!FollowUp!Give AwayaTripAdvisorCard!Use theGuest'sName!Use YourOwnName!Delivera Wow!Escort theGuest totheirDestination!2More!ProperPhoneEttiquette!Send anAmenity!Invite theGuest toContactYou!Use theHEARTModel!DemonstrateHotelKnowledge!QuicklyAddressGuestRequests!PositvelyRecognizeChildren!Laughter!EyeContact &Good BodyLanguage!Whatever,be nice todogs.Offer aBottle ofWater!Smile!OfferPositiveAlternatives!UseTeamworkto get a9/10!Inquire ifGuestsNeedAnything!OpenDoors andHoldElevators!RecognizeHHonorsStatus!FollowUp!Give AwayaTripAdvisorCard!Use theGuest'sName!Use YourOwnName!Delivera Wow!Escort theGuest totheirDestination!2More!ProperPhoneEttiquette!Send anAmenity!Invite theGuest toContactYou!Use theHEARTModel!DemonstrateHotelKnowledge!QuicklyAddressGuestRequests!PositvelyRecognizeChildren!Laughter!

Service Standards! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Eye Contact & Good Body Language!
  2. Whatever, be nice to dogs.
  3. Offer a Bottle of Water!
  4. Smile!
  5. Offer Positive Alternatives!
  6. Use Teamwork to get a 9/10!
  7. Inquire if Guests Need Anything!
  8. Open Doors and Hold Elevators!
  9. Recognize HHonors Status!
  10. Follow Up!
  11. Give Away a TripAdvisor Card!
  12. Use the Guest's Name!
  13. Use Your Own Name!
  14. Deliver a Wow!
  15. Escort the Guest to their Destination!
  16. 2 More!
  17. Proper Phone Ettiquette!
  18. Send an Amenity!
  19. Invite the Guest to Contact You!
  20. Use the HEART Model!
  21. Demonstrate Hotel Knowledge!
  22. Quickly Address Guest Requests!
  23. Positvely Recognize Children!
  24. Laughter!