Smile!Offer aBottle ofWater!OfferPositiveAlternatives!Use theGuest'sName!Escort theGuest totheirDestination!2More!EyeContact &Good BodyLanguage!Delivera Wow!PositvelyRecognizeChildren!Give AwayaTripAdvisorCard!Laughter!Use theHEARTModel!Send anAmenity!DemonstrateHotelKnowledge!ProperPhoneEttiquette!RecognizeHHonorsStatus!Use YourOwnName!UseTeamworkto get a9/10!Inquire ifGuestsNeedAnything!Whatever,be nice todogs.QuicklyAddressGuestRequests!OpenDoors andHoldElevators!FollowUp!Invite theGuest toContactYou!Smile!Offer aBottle ofWater!OfferPositiveAlternatives!Use theGuest'sName!Escort theGuest totheirDestination!2More!EyeContact &Good BodyLanguage!Delivera Wow!PositvelyRecognizeChildren!Give AwayaTripAdvisorCard!Laughter!Use theHEARTModel!Send anAmenity!DemonstrateHotelKnowledge!ProperPhoneEttiquette!RecognizeHHonorsStatus!Use YourOwnName!UseTeamworkto get a9/10!Inquire ifGuestsNeedAnything!Whatever,be nice todogs.QuicklyAddressGuestRequests!OpenDoors andHoldElevators!FollowUp!Invite theGuest toContactYou!

Service Standards! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Smile!
  2. Offer a Bottle of Water!
  3. Offer Positive Alternatives!
  4. Use the Guest's Name!
  5. Escort the Guest to their Destination!
  6. 2 More!
  7. Eye Contact & Good Body Language!
  8. Deliver a Wow!
  9. Positvely Recognize Children!
  10. Give Away a TripAdvisor Card!
  11. Laughter!
  12. Use the HEART Model!
  13. Send an Amenity!
  14. Demonstrate Hotel Knowledge!
  15. Proper Phone Ettiquette!
  16. Recognize HHonors Status!
  17. Use Your Own Name!
  18. Use Teamwork to get a 9/10!
  19. Inquire if Guests Need Anything!
  20. Whatever, be nice to dogs.
  21. Quickly Address Guest Requests!
  22. Open Doors and Hold Elevators!
  23. Follow Up!
  24. Invite the Guest to Contact You!