Whatever,be nice todogs.Escort theGuest totheirDestination!ProperPhoneEttiquette!Send anAmenity!Delivera Wow!Use theHEARTModel!Smile!Offer aBottle ofWater!FollowUp!DemonstrateHotelKnowledge!QuicklyAddressGuestRequests!2More!Invite theGuest toContactYou!Use theGuest'sName!OpenDoors andHoldElevators!Give AwayaTripAdvisorCard!OfferPositiveAlternatives!RecognizeHHonorsStatus!UseTeamworkto get a9/10!Laughter!Use YourOwnName!PositvelyRecognizeChildren!EyeContact &Good BodyLanguage!Inquire ifGuestsNeedAnything!Whatever,be nice todogs.Escort theGuest totheirDestination!ProperPhoneEttiquette!Send anAmenity!Delivera Wow!Use theHEARTModel!Smile!Offer aBottle ofWater!FollowUp!DemonstrateHotelKnowledge!QuicklyAddressGuestRequests!2More!Invite theGuest toContactYou!Use theGuest'sName!OpenDoors andHoldElevators!Give AwayaTripAdvisorCard!OfferPositiveAlternatives!RecognizeHHonorsStatus!UseTeamworkto get a9/10!Laughter!Use YourOwnName!PositvelyRecognizeChildren!EyeContact &Good BodyLanguage!Inquire ifGuestsNeedAnything!

Service Standards! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Whatever, be nice to dogs.
  2. Escort the Guest to their Destination!
  3. Proper Phone Ettiquette!
  4. Send an Amenity!
  5. Deliver a Wow!
  6. Use the HEART Model!
  7. Smile!
  8. Offer a Bottle of Water!
  9. Follow Up!
  10. Demonstrate Hotel Knowledge!
  11. Quickly Address Guest Requests!
  12. 2 More!
  13. Invite the Guest to Contact You!
  14. Use the Guest's Name!
  15. Open Doors and Hold Elevators!
  16. Give Away a TripAdvisor Card!
  17. Offer Positive Alternatives!
  18. Recognize HHonors Status!
  19. Use Teamwork to get a 9/10!
  20. Laughter!
  21. Use Your Own Name!
  22. Positvely Recognize Children!
  23. Eye Contact & Good Body Language!
  24. Inquire if Guests Need Anything!