2More!EyeContact &Good BodyLanguage!Inquire ifGuestsNeedAnything!Smile!Use YourOwnName!QuicklyAddressGuestRequests!OfferPositiveAlternatives!Laughter!Offer aBottle ofWater!Invite theGuest toContactYou!Escort theGuest totheirDestination!DemonstrateHotelKnowledge!PositvelyRecognizeChildren!Give AwayaTripAdvisorCard!OpenDoors andHoldElevators!Whatever,be nice todogs.ProperPhoneEttiquette!Use theGuest'sName!Send anAmenity!FollowUp!Delivera Wow!RecognizeHHonorsStatus!UseTeamworkto get a9/10!Use theHEARTModel!2More!EyeContact &Good BodyLanguage!Inquire ifGuestsNeedAnything!Smile!Use YourOwnName!QuicklyAddressGuestRequests!OfferPositiveAlternatives!Laughter!Offer aBottle ofWater!Invite theGuest toContactYou!Escort theGuest totheirDestination!DemonstrateHotelKnowledge!PositvelyRecognizeChildren!Give AwayaTripAdvisorCard!OpenDoors andHoldElevators!Whatever,be nice todogs.ProperPhoneEttiquette!Use theGuest'sName!Send anAmenity!FollowUp!Delivera Wow!RecognizeHHonorsStatus!UseTeamworkto get a9/10!Use theHEARTModel!

Service Standards! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 2 More!
  2. Eye Contact & Good Body Language!
  3. Inquire if Guests Need Anything!
  4. Smile!
  5. Use Your Own Name!
  6. Quickly Address Guest Requests!
  7. Offer Positive Alternatives!
  8. Laughter!
  9. Offer a Bottle of Water!
  10. Invite the Guest to Contact You!
  11. Escort the Guest to their Destination!
  12. Demonstrate Hotel Knowledge!
  13. Positvely Recognize Children!
  14. Give Away a TripAdvisor Card!
  15. Open Doors and Hold Elevators!
  16. Whatever, be nice to dogs.
  17. Proper Phone Ettiquette!
  18. Use the Guest's Name!
  19. Send an Amenity!
  20. Follow Up!
  21. Deliver a Wow!
  22. Recognize HHonors Status!
  23. Use Teamwork to get a 9/10!
  24. Use the HEART Model!