Send anAmenity!Use YourOwnName!PositvelyRecognizeChildren!Use theHEARTModel!Whatever,be nice todogs.QuicklyAddressGuestRequests!Offer aBottle ofWater!DemonstrateHotelKnowledge!Laughter!ProperPhoneEttiquette!OpenDoors andHoldElevators!2More!EyeContact &Good BodyLanguage!RecognizeHHonorsStatus!Inquire ifGuestsNeedAnything!Use theGuest'sName!FollowUp!UseTeamworkto get a9/10!Invite theGuest toContactYou!OfferPositiveAlternatives!Delivera Wow!Escort theGuest totheirDestination!Smile!Give AwayaTripAdvisorCard!Send anAmenity!Use YourOwnName!PositvelyRecognizeChildren!Use theHEARTModel!Whatever,be nice todogs.QuicklyAddressGuestRequests!Offer aBottle ofWater!DemonstrateHotelKnowledge!Laughter!ProperPhoneEttiquette!OpenDoors andHoldElevators!2More!EyeContact &Good BodyLanguage!RecognizeHHonorsStatus!Inquire ifGuestsNeedAnything!Use theGuest'sName!FollowUp!UseTeamworkto get a9/10!Invite theGuest toContactYou!OfferPositiveAlternatives!Delivera Wow!Escort theGuest totheirDestination!Smile!Give AwayaTripAdvisorCard!

Service Standards! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send an Amenity!
  2. Use Your Own Name!
  3. Positvely Recognize Children!
  4. Use the HEART Model!
  5. Whatever, be nice to dogs.
  6. Quickly Address Guest Requests!
  7. Offer a Bottle of Water!
  8. Demonstrate Hotel Knowledge!
  9. Laughter!
  10. Proper Phone Ettiquette!
  11. Open Doors and Hold Elevators!
  12. 2 More!
  13. Eye Contact & Good Body Language!
  14. Recognize HHonors Status!
  15. Inquire if Guests Need Anything!
  16. Use the Guest's Name!
  17. Follow Up!
  18. Use Teamwork to get a 9/10!
  19. Invite the Guest to Contact You!
  20. Offer Positive Alternatives!
  21. Deliver a Wow!
  22. Escort the Guest to their Destination!
  23. Smile!
  24. Give Away a TripAdvisor Card!