OfferPositiveAlternatives!Give AwayaTripAdvisorCard!UseTeamworkto get a9/10!Escort theGuest totheirDestination!ProperPhoneEttiquette!RecognizeHHonorsStatus!FollowUp!Smile!Use theGuest'sName!DemonstrateHotelKnowledge!Laughter!QuicklyAddressGuestRequests!OpenDoors andHoldElevators!2More!Invite theGuest toContactYou!PositvelyRecognizeChildren!Offer aBottle ofWater!Whatever,be nice todogs.Use YourOwnName!Send anAmenity!Inquire ifGuestsNeedAnything!Use theHEARTModel!EyeContact &Good BodyLanguage!Delivera Wow!OfferPositiveAlternatives!Give AwayaTripAdvisorCard!UseTeamworkto get a9/10!Escort theGuest totheirDestination!ProperPhoneEttiquette!RecognizeHHonorsStatus!FollowUp!Smile!Use theGuest'sName!DemonstrateHotelKnowledge!Laughter!QuicklyAddressGuestRequests!OpenDoors andHoldElevators!2More!Invite theGuest toContactYou!PositvelyRecognizeChildren!Offer aBottle ofWater!Whatever,be nice todogs.Use YourOwnName!Send anAmenity!Inquire ifGuestsNeedAnything!Use theHEARTModel!EyeContact &Good BodyLanguage!Delivera Wow!

Service Standards! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer Positive Alternatives!
  2. Give Away a TripAdvisor Card!
  3. Use Teamwork to get a 9/10!
  4. Escort the Guest to their Destination!
  5. Proper Phone Ettiquette!
  6. Recognize HHonors Status!
  7. Follow Up!
  8. Smile!
  9. Use the Guest's Name!
  10. Demonstrate Hotel Knowledge!
  11. Laughter!
  12. Quickly Address Guest Requests!
  13. Open Doors and Hold Elevators!
  14. 2 More!
  15. Invite the Guest to Contact You!
  16. Positvely Recognize Children!
  17. Offer a Bottle of Water!
  18. Whatever, be nice to dogs.
  19. Use Your Own Name!
  20. Send an Amenity!
  21. Inquire if Guests Need Anything!
  22. Use the HEART Model!
  23. Eye Contact & Good Body Language!
  24. Deliver a Wow!