Offer aBottle ofWater!RecognizeHHonorsStatus!EyeContact &Good BodyLanguage!Send anAmenity!Inquire ifGuestsNeedAnything!2More!Give AwayaTripAdvisorCard!Invite theGuest toContactYou!Laughter!UseTeamworkto get a9/10!Delivera Wow!Whatever,be nice todogs.OpenDoors andHoldElevators!QuicklyAddressGuestRequests!Use theHEARTModel!DemonstrateHotelKnowledge!Use theGuest'sName!PositvelyRecognizeChildren!OfferPositiveAlternatives!Escort theGuest totheirDestination!ProperPhoneEttiquette!Use YourOwnName!Smile!FollowUp!Offer aBottle ofWater!RecognizeHHonorsStatus!EyeContact &Good BodyLanguage!Send anAmenity!Inquire ifGuestsNeedAnything!2More!Give AwayaTripAdvisorCard!Invite theGuest toContactYou!Laughter!UseTeamworkto get a9/10!Delivera Wow!Whatever,be nice todogs.OpenDoors andHoldElevators!QuicklyAddressGuestRequests!Use theHEARTModel!DemonstrateHotelKnowledge!Use theGuest'sName!PositvelyRecognizeChildren!OfferPositiveAlternatives!Escort theGuest totheirDestination!ProperPhoneEttiquette!Use YourOwnName!Smile!FollowUp!

Service Standards! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer a Bottle of Water!
  2. Recognize HHonors Status!
  3. Eye Contact & Good Body Language!
  4. Send an Amenity!
  5. Inquire if Guests Need Anything!
  6. 2 More!
  7. Give Away a TripAdvisor Card!
  8. Invite the Guest to Contact You!
  9. Laughter!
  10. Use Teamwork to get a 9/10!
  11. Deliver a Wow!
  12. Whatever, be nice to dogs.
  13. Open Doors and Hold Elevators!
  14. Quickly Address Guest Requests!
  15. Use the HEART Model!
  16. Demonstrate Hotel Knowledge!
  17. Use the Guest's Name!
  18. Positvely Recognize Children!
  19. Offer Positive Alternatives!
  20. Escort the Guest to their Destination!
  21. Proper Phone Ettiquette!
  22. Use Your Own Name!
  23. Smile!
  24. Follow Up!