ProperPhoneEttiquette!Use theHEARTModel!Use YourOwnName!RecognizeHHonorsStatus!Whatever,be nice todogs.OfferPositiveAlternatives!OpenDoors andHoldElevators!DemonstrateHotelKnowledge!Smile!QuicklyAddressGuestRequests!Invite theGuest toContactYou!FollowUp!Use theGuest'sName!EyeContact &Good BodyLanguage!UseTeamworkto get a9/10!Offer aBottle ofWater!Delivera Wow!Laughter!Inquire ifGuestsNeedAnything!Send anAmenity!PositvelyRecognizeChildren!2More!Give AwayaTripAdvisorCard!Escort theGuest totheirDestination!ProperPhoneEttiquette!Use theHEARTModel!Use YourOwnName!RecognizeHHonorsStatus!Whatever,be nice todogs.OfferPositiveAlternatives!OpenDoors andHoldElevators!DemonstrateHotelKnowledge!Smile!QuicklyAddressGuestRequests!Invite theGuest toContactYou!FollowUp!Use theGuest'sName!EyeContact &Good BodyLanguage!UseTeamworkto get a9/10!Offer aBottle ofWater!Delivera Wow!Laughter!Inquire ifGuestsNeedAnything!Send anAmenity!PositvelyRecognizeChildren!2More!Give AwayaTripAdvisorCard!Escort theGuest totheirDestination!

Service Standards! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Proper Phone Ettiquette!
  2. Use the HEART Model!
  3. Use Your Own Name!
  4. Recognize HHonors Status!
  5. Whatever, be nice to dogs.
  6. Offer Positive Alternatives!
  7. Open Doors and Hold Elevators!
  8. Demonstrate Hotel Knowledge!
  9. Smile!
  10. Quickly Address Guest Requests!
  11. Invite the Guest to Contact You!
  12. Follow Up!
  13. Use the Guest's Name!
  14. Eye Contact & Good Body Language!
  15. Use Teamwork to get a 9/10!
  16. Offer a Bottle of Water!
  17. Deliver a Wow!
  18. Laughter!
  19. Inquire if Guests Need Anything!
  20. Send an Amenity!
  21. Positvely Recognize Children!
  22. 2 More!
  23. Give Away a TripAdvisor Card!
  24. Escort the Guest to their Destination!