PositvelyRecognizeChildren!OpenDoors andHoldElevators!QuicklyAddressGuestRequests!Use theGuest'sName!Delivera Wow!EyeContact &Good BodyLanguage!Use theHEARTModel!Laughter!RecognizeHHonorsStatus!ProperPhoneEttiquette!Use YourOwnName!UseTeamworkto get a9/10!2More!FollowUp!Escort theGuest totheirDestination!Invite theGuest toContactYou!Inquire ifGuestsNeedAnything!Send anAmenity!DemonstrateHotelKnowledge!OfferPositiveAlternatives!Whatever,be nice todogs.Give AwayaTripAdvisorCard!Smile!Offer aBottle ofWater!PositvelyRecognizeChildren!OpenDoors andHoldElevators!QuicklyAddressGuestRequests!Use theGuest'sName!Delivera Wow!EyeContact &Good BodyLanguage!Use theHEARTModel!Laughter!RecognizeHHonorsStatus!ProperPhoneEttiquette!Use YourOwnName!UseTeamworkto get a9/10!2More!FollowUp!Escort theGuest totheirDestination!Invite theGuest toContactYou!Inquire ifGuestsNeedAnything!Send anAmenity!DemonstrateHotelKnowledge!OfferPositiveAlternatives!Whatever,be nice todogs.Give AwayaTripAdvisorCard!Smile!Offer aBottle ofWater!

Service Standards! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Positvely Recognize Children!
  2. Open Doors and Hold Elevators!
  3. Quickly Address Guest Requests!
  4. Use the Guest's Name!
  5. Deliver a Wow!
  6. Eye Contact & Good Body Language!
  7. Use the HEART Model!
  8. Laughter!
  9. Recognize HHonors Status!
  10. Proper Phone Ettiquette!
  11. Use Your Own Name!
  12. Use Teamwork to get a 9/10!
  13. 2 More!
  14. Follow Up!
  15. Escort the Guest to their Destination!
  16. Invite the Guest to Contact You!
  17. Inquire if Guests Need Anything!
  18. Send an Amenity!
  19. Demonstrate Hotel Knowledge!
  20. Offer Positive Alternatives!
  21. Whatever, be nice to dogs.
  22. Give Away a TripAdvisor Card!
  23. Smile!
  24. Offer a Bottle of Water!