UseTeamworkto get a9/10!QuicklyAddressGuestRequests!ProperPhoneEttiquette!Escort theGuest totheirDestination!EyeContact &Good BodyLanguage!FollowUp!Use theGuest'sName!Delivera Wow!PositvelyRecognizeChildren!Offer aBottle ofWater!Inquire ifGuestsNeedAnything!Whatever,be nice todogs.DemonstrateHotelKnowledge!Smile!Laughter!2More!OfferPositiveAlternatives!OpenDoors andHoldElevators!Invite theGuest toContactYou!Send anAmenity!Use theHEARTModel!RecognizeHHonorsStatus!Use YourOwnName!Give AwayaTripAdvisorCard!UseTeamworkto get a9/10!QuicklyAddressGuestRequests!ProperPhoneEttiquette!Escort theGuest totheirDestination!EyeContact &Good BodyLanguage!FollowUp!Use theGuest'sName!Delivera Wow!PositvelyRecognizeChildren!Offer aBottle ofWater!Inquire ifGuestsNeedAnything!Whatever,be nice todogs.DemonstrateHotelKnowledge!Smile!Laughter!2More!OfferPositiveAlternatives!OpenDoors andHoldElevators!Invite theGuest toContactYou!Send anAmenity!Use theHEARTModel!RecognizeHHonorsStatus!Use YourOwnName!Give AwayaTripAdvisorCard!

Service Standards! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use Teamwork to get a 9/10!
  2. Quickly Address Guest Requests!
  3. Proper Phone Ettiquette!
  4. Escort the Guest to their Destination!
  5. Eye Contact & Good Body Language!
  6. Follow Up!
  7. Use the Guest's Name!
  8. Deliver a Wow!
  9. Positvely Recognize Children!
  10. Offer a Bottle of Water!
  11. Inquire if Guests Need Anything!
  12. Whatever, be nice to dogs.
  13. Demonstrate Hotel Knowledge!
  14. Smile!
  15. Laughter!
  16. 2 More!
  17. Offer Positive Alternatives!
  18. Open Doors and Hold Elevators!
  19. Invite the Guest to Contact You!
  20. Send an Amenity!
  21. Use the HEART Model!
  22. Recognize HHonors Status!
  23. Use Your Own Name!
  24. Give Away a TripAdvisor Card!