OpenDoors andHoldElevators!Escort theGuest totheirDestination!Delivera Wow!RecognizeHHonorsStatus!PositvelyRecognizeChildren!Whatever,be nice todogs.FollowUp!Offer aBottle ofWater!ProperPhoneEttiquette!Laughter!2More!Send anAmenity!Use YourOwnName!Give AwayaTripAdvisorCard!Inquire ifGuestsNeedAnything!Smile!Invite theGuest toContactYou!DemonstrateHotelKnowledge!QuicklyAddressGuestRequests!UseTeamworkto get a9/10!Use theHEARTModel!EyeContact &Good BodyLanguage!Use theGuest'sName!OfferPositiveAlternatives!OpenDoors andHoldElevators!Escort theGuest totheirDestination!Delivera Wow!RecognizeHHonorsStatus!PositvelyRecognizeChildren!Whatever,be nice todogs.FollowUp!Offer aBottle ofWater!ProperPhoneEttiquette!Laughter!2More!Send anAmenity!Use YourOwnName!Give AwayaTripAdvisorCard!Inquire ifGuestsNeedAnything!Smile!Invite theGuest toContactYou!DemonstrateHotelKnowledge!QuicklyAddressGuestRequests!UseTeamworkto get a9/10!Use theHEARTModel!EyeContact &Good BodyLanguage!Use theGuest'sName!OfferPositiveAlternatives!

Service Standards! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Open Doors and Hold Elevators!
  2. Escort the Guest to their Destination!
  3. Deliver a Wow!
  4. Recognize HHonors Status!
  5. Positvely Recognize Children!
  6. Whatever, be nice to dogs.
  7. Follow Up!
  8. Offer a Bottle of Water!
  9. Proper Phone Ettiquette!
  10. Laughter!
  11. 2 More!
  12. Send an Amenity!
  13. Use Your Own Name!
  14. Give Away a TripAdvisor Card!
  15. Inquire if Guests Need Anything!
  16. Smile!
  17. Invite the Guest to Contact You!
  18. Demonstrate Hotel Knowledge!
  19. Quickly Address Guest Requests!
  20. Use Teamwork to get a 9/10!
  21. Use the HEART Model!
  22. Eye Contact & Good Body Language!
  23. Use the Guest's Name!
  24. Offer Positive Alternatives!