QuicklyAddressGuestRequests!Use theGuest'sName!PositvelyRecognizeChildren!Escort theGuest totheirDestination!Give AwayaTripAdvisorCard!EyeContact &Good BodyLanguage!Delivera Wow!UseTeamworkto get a9/10!ProperPhoneEttiquette!2More!OfferPositiveAlternatives!Invite theGuest toContactYou!OpenDoors andHoldElevators!Offer aBottle ofWater!Send anAmenity!DemonstrateHotelKnowledge!Use theHEARTModel!RecognizeHHonorsStatus!Inquire ifGuestsNeedAnything!Whatever,be nice todogs.Use YourOwnName!FollowUp!Laughter!Smile!QuicklyAddressGuestRequests!Use theGuest'sName!PositvelyRecognizeChildren!Escort theGuest totheirDestination!Give AwayaTripAdvisorCard!EyeContact &Good BodyLanguage!Delivera Wow!UseTeamworkto get a9/10!ProperPhoneEttiquette!2More!OfferPositiveAlternatives!Invite theGuest toContactYou!OpenDoors andHoldElevators!Offer aBottle ofWater!Send anAmenity!DemonstrateHotelKnowledge!Use theHEARTModel!RecognizeHHonorsStatus!Inquire ifGuestsNeedAnything!Whatever,be nice todogs.Use YourOwnName!FollowUp!Laughter!Smile!

Service Standards! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Quickly Address Guest Requests!
  2. Use the Guest's Name!
  3. Positvely Recognize Children!
  4. Escort the Guest to their Destination!
  5. Give Away a TripAdvisor Card!
  6. Eye Contact & Good Body Language!
  7. Deliver a Wow!
  8. Use Teamwork to get a 9/10!
  9. Proper Phone Ettiquette!
  10. 2 More!
  11. Offer Positive Alternatives!
  12. Invite the Guest to Contact You!
  13. Open Doors and Hold Elevators!
  14. Offer a Bottle of Water!
  15. Send an Amenity!
  16. Demonstrate Hotel Knowledge!
  17. Use the HEART Model!
  18. Recognize HHonors Status!
  19. Inquire if Guests Need Anything!
  20. Whatever, be nice to dogs.
  21. Use Your Own Name!
  22. Follow Up!
  23. Laughter!
  24. Smile!