QuicklyAddressGuestRequests!UseTeamworkto get a9/10!Inquire ifGuestsNeedAnything!OfferPositiveAlternatives!Give AwayaTripAdvisorCard!PositvelyRecognizeChildren!EyeContact &Good BodyLanguage!Use theHEARTModel!RecognizeHHonorsStatus!Use YourOwnName!Smile!DemonstrateHotelKnowledge!OpenDoors andHoldElevators!Escort theGuest totheirDestination!Delivera Wow!Whatever,be nice todogs.Offer aBottle ofWater!Invite theGuest toContactYou!ProperPhoneEttiquette!Use theGuest'sName!FollowUp!Send anAmenity!2More!Laughter!QuicklyAddressGuestRequests!UseTeamworkto get a9/10!Inquire ifGuestsNeedAnything!OfferPositiveAlternatives!Give AwayaTripAdvisorCard!PositvelyRecognizeChildren!EyeContact &Good BodyLanguage!Use theHEARTModel!RecognizeHHonorsStatus!Use YourOwnName!Smile!DemonstrateHotelKnowledge!OpenDoors andHoldElevators!Escort theGuest totheirDestination!Delivera Wow!Whatever,be nice todogs.Offer aBottle ofWater!Invite theGuest toContactYou!ProperPhoneEttiquette!Use theGuest'sName!FollowUp!Send anAmenity!2More!Laughter!

Service Standards! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Quickly Address Guest Requests!
  2. Use Teamwork to get a 9/10!
  3. Inquire if Guests Need Anything!
  4. Offer Positive Alternatives!
  5. Give Away a TripAdvisor Card!
  6. Positvely Recognize Children!
  7. Eye Contact & Good Body Language!
  8. Use the HEART Model!
  9. Recognize HHonors Status!
  10. Use Your Own Name!
  11. Smile!
  12. Demonstrate Hotel Knowledge!
  13. Open Doors and Hold Elevators!
  14. Escort the Guest to their Destination!
  15. Deliver a Wow!
  16. Whatever, be nice to dogs.
  17. Offer a Bottle of Water!
  18. Invite the Guest to Contact You!
  19. Proper Phone Ettiquette!
  20. Use the Guest's Name!
  21. Follow Up!
  22. Send an Amenity!
  23. 2 More!
  24. Laughter!