Offer aBottle ofWater!Whatever,be nice todogs.EyeContact &Good BodyLanguage!OpenDoors andHoldElevators!QuicklyAddressGuestRequests!Escort theGuest totheirDestination!Invite theGuest toContactYou!Use theHEARTModel!FollowUp!PositvelyRecognizeChildren!UseTeamworkto get a9/10!Use theGuest'sName!ProperPhoneEttiquette!OfferPositiveAlternatives!Send anAmenity!RecognizeHHonorsStatus!Delivera Wow!DemonstrateHotelKnowledge!Use YourOwnName!Laughter!2More!Inquire ifGuestsNeedAnything!Smile!Give AwayaTripAdvisorCard!Offer aBottle ofWater!Whatever,be nice todogs.EyeContact &Good BodyLanguage!OpenDoors andHoldElevators!QuicklyAddressGuestRequests!Escort theGuest totheirDestination!Invite theGuest toContactYou!Use theHEARTModel!FollowUp!PositvelyRecognizeChildren!UseTeamworkto get a9/10!Use theGuest'sName!ProperPhoneEttiquette!OfferPositiveAlternatives!Send anAmenity!RecognizeHHonorsStatus!Delivera Wow!DemonstrateHotelKnowledge!Use YourOwnName!Laughter!2More!Inquire ifGuestsNeedAnything!Smile!Give AwayaTripAdvisorCard!

Service Standards! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Offer a Bottle of Water!
  2. Whatever, be nice to dogs.
  3. Eye Contact & Good Body Language!
  4. Open Doors and Hold Elevators!
  5. Quickly Address Guest Requests!
  6. Escort the Guest to their Destination!
  7. Invite the Guest to Contact You!
  8. Use the HEART Model!
  9. Follow Up!
  10. Positvely Recognize Children!
  11. Use Teamwork to get a 9/10!
  12. Use the Guest's Name!
  13. Proper Phone Ettiquette!
  14. Offer Positive Alternatives!
  15. Send an Amenity!
  16. Recognize HHonors Status!
  17. Deliver a Wow!
  18. Demonstrate Hotel Knowledge!
  19. Use Your Own Name!
  20. Laughter!
  21. 2 More!
  22. Inquire if Guests Need Anything!
  23. Smile!
  24. Give Away a TripAdvisor Card!