Gave IVR Survey script Auth request for PHP Reg'd into MAP index # Used CBH Call Guide EAP Letter emailed or faxed Auth'd 8 EAP sessions Quoted deductible over $500 Transfer to ACCT FedEx Policy Transfer to Member Services Directed to website for IOP auth form Discussed Telehealth TPA Account Presenting Issue: Grief Sent list of referrals Scrambled Tape Member with your birth year Provider contracted through HP Copy Demos Provider wants to join the network Transfer to Case Manager Checked on existing REGIS Quoted Plan Year Ded. Warm transfer to your team Gave IVR Survey script Auth request for PHP Reg'd into MAP index # Used CBH Call Guide EAP Letter emailed or faxed Auth'd 8 EAP sessions Quoted deductible over $500 Transfer to ACCT FedEx Policy Transfer to Member Services Directed to website for IOP auth form Discussed Telehealth TPA Account Presenting Issue: Grief Sent list of referrals Scrambled Tape Member with your birth year Provider contracted through HP Copy Demos Provider wants to join the network Transfer to Case Manager Checked on existing REGIS Quoted Plan Year Ded. Warm transfer to your team
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Gave IVR Survey script
Auth request for PHP
Reg'd into MAP index #
Used CBH Call Guide
EAP Letter emailed or faxed
Auth'd 8 EAP sessions
Quoted deductible over $500
Transfer to ACCT
FedEx Policy
Transfer to Member Services
Directed to website for IOP auth form
Discussed Telehealth
TPA Account
Presenting Issue: Grief
Sent list of referrals
Scrambled Tape
Member with your birth year
Provider contracted through HP
Copy Demos
Provider wants to join the network
Transfer to Case Manager
Checked on existing REGIS
Quoted Plan Year Ded.
Warm transfer to your team