Gained permission to place caller on hold and thank caller upon return. Ask SM how their day is going Order# "I can definitely assist you with that" Order# "Thank you for scheduling with LHI" Order# "Thank you for calling LHI" Order# Congratulated SM on life event (married, new, baby, promotion) "Thank you so much for your service!" Order# Schedules more than 5 appts in one call. "How is the weather today" Order# Graded call of 4.0 or higher Order# 35% scheduling rate A caller thanks you for helping them. Order# "My pleasure to assist you" Order# Perfect attendance for the week SM compliments you Show empathy/concern when necessary Order# "How are you today" Congratulations on the promotion! Order# "Absolutely, I can help you with that" Order# Scheduled appt for SM Order# Complete worksheet over the phone "Certainly, I can help you with that!" Order# "I would love to help you with that!" We really appreciate you! (to provider) Order# Gained permission to place caller on hold and thank caller upon return. Ask SM how their day is going Order# "I can definitely assist you with that" Order# "Thank you for scheduling with LHI" Order# "Thank you for calling LHI" Order# Congratulated SM on life event (married, new, baby, promotion) "Thank you so much for your service!" Order# Schedules more than 5 appts in one call. "How is the weather today" Order# Graded call of 4.0 or higher Order# 35% scheduling rate A caller thanks you for helping them. Order# "My pleasure to assist you" Order# Perfect attendance for the week SM compliments you Show empathy/concern when necessary Order# "How are you today" Congratulations on the promotion! Order# "Absolutely, I can help you with that" Order# Scheduled appt for SM Order# Complete worksheet over the phone "Certainly, I can help you with that!" Order# "I would love to help you with that!" We really appreciate you! (to provider) Order#
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Gained permission to place caller on hold and thank caller upon return.
Ask SM how their day is going
Order#
"I can definitely assist you with that"
Order#
"Thank you for scheduling with LHI"
Order#
"Thank you for calling LHI"
Order#
Congratulated SM on life event (married, new, baby, promotion)
"Thank you so much for your service!"
Order#
Schedules more than 5 appts in one call.
"How is the weather today"
Order#
Graded call of 4.0 or higher
Order#
35% scheduling rate
A caller thanks you for helping them.
Order#
"My pleasure to assist you"
Order#
Perfect attendance for the week
SM compliments you
Show empathy/concern when necessary
Order#
"How are you today"
Congratulations on the promotion!
Order#
"Absolutely, I can help you with that"
Order#
Scheduled appt for SM
Order#
Complete worksheet over the phone
"Certainly, I can help you with that!"
Order#
"I would love to help you with that!"
We really appreciate you! (to provider)
Order#