35%schedulingrateGainedpermission toplace caller onhold and thankcaller uponreturn.Showempathy/concernwhen necessaryOrder#We reallyappreciateyou! (toprovider)Order#Schedulesmore than5 appts inone call."I candefinitelyassist youwith that"Order#"Thank youfor callingLHI"Order#"How is theweathertoday"Order#SMcomplimentsyou"Certainly, Ican help youwith that!"Order#Ask SMhow theirday is goingOrder#CongratulatedSM on lifeevent (married,new, baby,promotion)"Howare youtoday"Scheduledappt forSMOrder#"Thank youforschedulingwith LHI"Order#Gradedcall of 4.0or higherOrder#"Mypleasure toassist you"Order#Completeworksheetover thephonePerfectattendancefor theweekA callerthanks youfor helpingthem.Order#"Absolutely, Ican help youwith that"Order#Congratulationson thepromotion!Order#"Thank youso much foryourservice!"Order#"I wouldlove tohelp youwith that!"35%schedulingrateGainedpermission toplace caller onhold and thankcaller uponreturn.Showempathy/concernwhen necessaryOrder#We reallyappreciateyou! (toprovider)Order#Schedulesmore than5 appts inone call."I candefinitelyassist youwith that"Order#"Thank youfor callingLHI"Order#"How is theweathertoday"Order#SMcomplimentsyou"Certainly, Ican help youwith that!"Order#Ask SMhow theirday is goingOrder#CongratulatedSM on lifeevent (married,new, baby,promotion)"Howare youtoday"Scheduledappt forSMOrder#"Thank youforschedulingwith LHI"Order#Gradedcall of 4.0or higherOrder#"Mypleasure toassist you"Order#Completeworksheetover thephonePerfectattendancefor theweekA callerthanks youfor helpingthem.Order#"Absolutely, Ican help youwith that"Order#Congratulationson thepromotion!Order#"Thank youso much foryourservice!"Order#"I wouldlove tohelp youwith that!"

LHI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 35% scheduling rate
  2. Gained permission to place caller on hold and thank caller upon return.
  3. Show empathy/concern when necessary Order#
  4. We really appreciate you! (to provider) Order#
  5. Schedules more than 5 appts in one call.
  6. "I can definitely assist you with that" Order#
  7. "Thank you for calling LHI" Order#
  8. "How is the weather today" Order#
  9. SM compliments you
  10. "Certainly, I can help you with that!" Order#
  11. Ask SM how their day is going Order#
  12. Congratulated SM on life event (married, new, baby, promotion)
  13. "How are you today"
  14. Scheduled appt for SM Order#
  15. "Thank you for scheduling with LHI" Order#
  16. Graded call of 4.0 or higher Order#
  17. "My pleasure to assist you" Order#
  18. Complete worksheet over the phone
  19. Perfect attendance for the week
  20. A caller thanks you for helping them. Order#
  21. "Absolutely, I can help you with that" Order#
  22. Congratulations on the promotion! Order#
  23. "Thank you so much for your service!" Order#
  24. "I would love to help you with that!"