(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Graded call of 4.0 or higher
Order#
"I can definitely assist you with that"
Order#
Schedules more than 5 appts in one call.
SM compliments you
Show empathy/concern when necessary
Order#
"How is the weather today"
Order#
"I would love to help you with that!"
Ask SM how their day is going
Order#
"My pleasure to assist you"
Order#
A caller thanks you for helping them.
Order#
"Thank you for scheduling with LHI"
Order#
Gained permission to place caller on hold and thank caller upon return.
We really appreciate you! (to provider)
Order#
"How are you today"
Congratulated SM on life event (married, new, baby, promotion)