Informed oftreatmentprior tostartingServed byproperlytrainedemployeesUse thetelephoneifnecessaryTo betreated withdignity andrespectRight tofile agrievanceRight toknowstateagenciesRight toinformationabout yourcareMedicalinformationprivateRight toEmergencyserviceProtectionagainstdiscriminationReceivecare fromcompetenttrained staffRight to beinvolved inyour careplanFair andtimelyprocess toresolve anissueFree tocomplainaboutServiceRefusetreatmentormedicationsFreefromNeglectRight tofile acomplaintPersonalinformationprivateWritteninformationTalk toyour nurseof doctorprivatelyChooseyourproviderActive partindevelopingcare planSomeoneto help youunderstandinformationRight toappeal andknow theprocessInformed oftreatmentprior tostartingServed byproperlytrainedemployeesUse thetelephoneifnecessaryTo betreated withdignity andrespectRight tofile agrievanceRight toknowstateagenciesRight toinformationabout yourcareMedicalinformationprivateRight toEmergencyserviceProtectionagainstdiscriminationReceivecare fromcompetenttrained staffRight to beinvolved inyour careplanFair andtimelyprocess toresolve anissueFree tocomplainaboutServiceRefusetreatmentormedicationsFreefromNeglectRight tofile acomplaintPersonalinformationprivateWritteninformationTalk toyour nurseof doctorprivatelyChooseyourproviderActive partindevelopingcare planSomeoneto help youunderstandinformationRight toappeal andknow theprocess

RESIDENT RIGHTS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Informed of treatment prior to starting
  2. Served by properly trained employees
  3. Use the telephone if necessary
  4. To be treated with dignity and respect
  5. Right to file a grievance
  6. Right to know state agencies
  7. Right to information about your care
  8. Medical information private
  9. Right to Emergency service
  10. Protection against discrimination
  11. Receive care from competent trained staff
  12. Right to be involved in your care plan
  13. Fair and timely process to resolve an issue
  14. Free to complain about Service
  15. Refuse treatment or medications
  16. Free from Neglect
  17. Right to file a complaint
  18. Personal information private
  19. Written information
  20. Talk to your nurse of doctor privately
  21. Choose your provider
  22. Active part in developing care plan
  23. Someone to help you understand information
  24. Right to appeal and know the process