Ask SMhow theirday isgoing"I wouldlove tohelp youwith that!"Gradedcall of 4.0or higher"Thankyou forcallingLHI""Certainly,I can helpyou withthat!"Perfectattendancefor theweek"Mypleasureto assistyou"A callerthanks youfor helpingthem."Thankyou forschedulingwith LHI"We reallyappreciateyou! (toprovider)Completeworksheetover thephoneShowempathy/concernwhen necessary"How istheweathertoday"SM orprovidercomplimentsyou35%schedulingrate"Absolutely,I can helpyou withthat"CongratulatedSM on lifeevent (married,new, baby,promotion)"Howare youtoday""I candefinitelyassist youwith that"Congratulationson yourpromotion!Gainedpermission toplace caller onhold and thankcaller uponreturn."Thank youso muchfor yourservice!"Scheduledappt forSMSchedulesmore than5 appts inone call.Ask SMhow theirday isgoing"I wouldlove tohelp youwith that!"Gradedcall of 4.0or higher"Thankyou forcallingLHI""Certainly,I can helpyou withthat!"Perfectattendancefor theweek"Mypleasureto assistyou"A callerthanks youfor helpingthem."Thankyou forschedulingwith LHI"We reallyappreciateyou! (toprovider)Completeworksheetover thephoneShowempathy/concernwhen necessary"How istheweathertoday"SM orprovidercomplimentsyou35%schedulingrate"Absolutely,I can helpyou withthat"CongratulatedSM on lifeevent (married,new, baby,promotion)"Howare youtoday""I candefinitelyassist youwith that"Congratulationson yourpromotion!Gainedpermission toplace caller onhold and thankcaller uponreturn."Thank youso muchfor yourservice!"Scheduledappt forSMSchedulesmore than5 appts inone call.

LHI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Ask SM how their day is going
  2. "I would love to help you with that!"
  3. Graded call of 4.0 or higher
  4. "Thank you for calling LHI"
  5. "Certainly, I can help you with that!"
  6. Perfect attendance for the week
  7. "My pleasure to assist you"
  8. A caller thanks you for helping them.
  9. "Thank you for scheduling with LHI"
  10. We really appreciate you! (to provider)
  11. Complete worksheet over the phone
  12. Show empathy/concern when necessary
  13. "How is the weather today"
  14. SM or provider compliments you
  15. 35% scheduling rate
  16. "Absolutely, I can help you with that"
  17. Congratulated SM on life event (married, new, baby, promotion)
  18. "How are you today"
  19. "I can definitely assist you with that"
  20. Congratulations on your promotion!
  21. Gained permission to place caller on hold and thank caller upon return.
  22. "Thank you so much for your service!"
  23. Scheduled appt for SM
  24. Schedules more than 5 appts in one call.