Congratulationson yourpromotion!Gainedpermission toplace caller onhold and thankcaller uponreturn.Scheduledappt forSMSM orprovidercomplimentsyou"Thankyou forcallingLHI""I candefinitelyassist youwith that""Mypleasureto assistyou"We reallyappreciateyou! (toprovider)"Thankyou forschedulingwith LHI"Perfectattendancefor theweekCompleteworksheetover thephone"Certainly,I can helpyou withthat!""Howare youtoday""Absolutely,I can helpyou withthat"Ask SMhow theirday isgoingSchedulesmore than5 appts inone call.35%schedulingrate"I wouldlove tohelp youwith that!"Showempathy/concernwhen necessaryGradedcall of 4.0or higherCongratulatedSM on lifeevent (married,new, baby,promotion)"Thank youso muchfor yourservice!"A callerthanks youfor helpingthem."How istheweathertoday"Congratulationson yourpromotion!Gainedpermission toplace caller onhold and thankcaller uponreturn.Scheduledappt forSMSM orprovidercomplimentsyou"Thankyou forcallingLHI""I candefinitelyassist youwith that""Mypleasureto assistyou"We reallyappreciateyou! (toprovider)"Thankyou forschedulingwith LHI"Perfectattendancefor theweekCompleteworksheetover thephone"Certainly,I can helpyou withthat!""Howare youtoday""Absolutely,I can helpyou withthat"Ask SMhow theirday isgoingSchedulesmore than5 appts inone call.35%schedulingrate"I wouldlove tohelp youwith that!"Showempathy/concernwhen necessaryGradedcall of 4.0or higherCongratulatedSM on lifeevent (married,new, baby,promotion)"Thank youso muchfor yourservice!"A callerthanks youfor helpingthem."How istheweathertoday"

LHI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Congratulations on your promotion!
  2. Gained permission to place caller on hold and thank caller upon return.
  3. Scheduled appt for SM
  4. SM or provider compliments you
  5. "Thank you for calling LHI"
  6. "I can definitely assist you with that"
  7. "My pleasure to assist you"
  8. We really appreciate you! (to provider)
  9. "Thank you for scheduling with LHI"
  10. Perfect attendance for the week
  11. Complete worksheet over the phone
  12. "Certainly, I can help you with that!"
  13. "How are you today"
  14. "Absolutely, I can help you with that"
  15. Ask SM how their day is going
  16. Schedules more than 5 appts in one call.
  17. 35% scheduling rate
  18. "I would love to help you with that!"
  19. Show empathy/concern when necessary
  20. Graded call of 4.0 or higher
  21. Congratulated SM on life event (married, new, baby, promotion)
  22. "Thank you so much for your service!"
  23. A caller thanks you for helping them.
  24. "How is the weather today"