"Mypleasureto assistyou"Perfectattendancefor theweekCompleteworksheetover thephoneCongratulatedSM on lifeevent (married,new, baby,promotion)Schedulesmore than5 appts inone call."I candefinitelyassist youwith that"We reallyappreciateyou! (toprovider)Showempathy/concernwhen necessaryGradedcall of 4.0or higher"Thankyou forschedulingwith LHI"35%schedulingrateScheduledappt forSM"Howare youtoday"Gainedpermission toplace caller onhold and thankcaller uponreturn.A callerthanks youfor helpingthem."How istheweathertoday"Ask SMhow theirday isgoingCongratulationson yourpromotion!SM orprovidercomplimentsyou"Absolutely,I can helpyou withthat""I wouldlove tohelp youwith that!""Thankyou forcallingLHI""Certainly,I can helpyou withthat!""Thank youso muchfor yourservice!""Mypleasureto assistyou"Perfectattendancefor theweekCompleteworksheetover thephoneCongratulatedSM on lifeevent (married,new, baby,promotion)Schedulesmore than5 appts inone call."I candefinitelyassist youwith that"We reallyappreciateyou! (toprovider)Showempathy/concernwhen necessaryGradedcall of 4.0or higher"Thankyou forschedulingwith LHI"35%schedulingrateScheduledappt forSM"Howare youtoday"Gainedpermission toplace caller onhold and thankcaller uponreturn.A callerthanks youfor helpingthem."How istheweathertoday"Ask SMhow theirday isgoingCongratulationson yourpromotion!SM orprovidercomplimentsyou"Absolutely,I can helpyou withthat""I wouldlove tohelp youwith that!""Thankyou forcallingLHI""Certainly,I can helpyou withthat!""Thank youso muchfor yourservice!"

LHI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "My pleasure to assist you"
  2. Perfect attendance for the week
  3. Complete worksheet over the phone
  4. Congratulated SM on life event (married, new, baby, promotion)
  5. Schedules more than 5 appts in one call.
  6. "I can definitely assist you with that"
  7. We really appreciate you! (to provider)
  8. Show empathy/concern when necessary
  9. Graded call of 4.0 or higher
  10. "Thank you for scheduling with LHI"
  11. 35% scheduling rate
  12. Scheduled appt for SM
  13. "How are you today"
  14. Gained permission to place caller on hold and thank caller upon return.
  15. A caller thanks you for helping them.
  16. "How is the weather today"
  17. Ask SM how their day is going
  18. Congratulations on your promotion!
  19. SM or provider compliments you
  20. "Absolutely, I can help you with that"
  21. "I would love to help you with that!"
  22. "Thank you for calling LHI"
  23. "Certainly, I can help you with that!"
  24. "Thank you so much for your service!"