Schedulesmore than5 appts inone call."Certainly,I can helpyou withthat!"We reallyappreciateyou! (toprovider)"Absolutely,I can helpyou withthat"A callerthanks youfor helpingthem.Congratulationson yourpromotion!Showempathy/concernwhen necessaryCompleteworksheetover thephone"I wouldlove tohelp youwith that!""Thankyou forschedulingwith LHI"CongratulatedSM on lifeevent (married,new, baby,promotion)"Howare youtoday"Ask SMhow theirday isgoingPerfectattendancefor theweek"I candefinitelyassist youwith that""How istheweathertoday""Thank youso muchfor yourservice!""Thankyou forcallingLHI""Mypleasureto assistyou"Scheduledappt forSM35%schedulingrateGainedpermission toplace caller onhold and thankcaller uponreturn.SM orprovidercomplimentsyouGradedcall of 4.0or higherSchedulesmore than5 appts inone call."Certainly,I can helpyou withthat!"We reallyappreciateyou! (toprovider)"Absolutely,I can helpyou withthat"A callerthanks youfor helpingthem.Congratulationson yourpromotion!Showempathy/concernwhen necessaryCompleteworksheetover thephone"I wouldlove tohelp youwith that!""Thankyou forschedulingwith LHI"CongratulatedSM on lifeevent (married,new, baby,promotion)"Howare youtoday"Ask SMhow theirday isgoingPerfectattendancefor theweek"I candefinitelyassist youwith that""How istheweathertoday""Thank youso muchfor yourservice!""Thankyou forcallingLHI""Mypleasureto assistyou"Scheduledappt forSM35%schedulingrateGainedpermission toplace caller onhold and thankcaller uponreturn.SM orprovidercomplimentsyouGradedcall of 4.0or higher

LHI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Schedules more than 5 appts in one call.
  2. "Certainly, I can help you with that!"
  3. We really appreciate you! (to provider)
  4. "Absolutely, I can help you with that"
  5. A caller thanks you for helping them.
  6. Congratulations on your promotion!
  7. Show empathy/concern when necessary
  8. Complete worksheet over the phone
  9. "I would love to help you with that!"
  10. "Thank you for scheduling with LHI"
  11. Congratulated SM on life event (married, new, baby, promotion)
  12. "How are you today"
  13. Ask SM how their day is going
  14. Perfect attendance for the week
  15. "I can definitely assist you with that"
  16. "How is the weather today"
  17. "Thank you so much for your service!"
  18. "Thank you for calling LHI"
  19. "My pleasure to assist you"
  20. Scheduled appt for SM
  21. 35% scheduling rate
  22. Gained permission to place caller on hold and thank caller upon return.
  23. SM or provider compliments you
  24. Graded call of 4.0 or higher