"Certainly,I can helpyou withthat!""Thankyou forcallingLHI"Ask SMhow theirday isgoingCompleteworksheetover thephone"Thankyou forschedulingwith LHI"A callerthanks youfor helpingthem."Thank youso muchfor yourservice!"Gainedpermission toplace caller onhold and thankcaller uponreturn."Howare youtoday"Schedulesmore than5 appts inone call."Mypleasureto assistyou"Showempathy/concernwhen necessaryCongratulatedSM on lifeevent (married,new, baby,promotion)Scheduledappt forSM"Absolutely,I can helpyou withthat"Congratulationson yourpromotion!"I candefinitelyassist youwith that"SM orprovidercomplimentsyouPerfectattendancefor theweekGradedcall of 4.0or higherWe reallyappreciateyou! (toprovider)"How istheweathertoday"35%schedulingrate"I wouldlove tohelp youwith that!""Certainly,I can helpyou withthat!""Thankyou forcallingLHI"Ask SMhow theirday isgoingCompleteworksheetover thephone"Thankyou forschedulingwith LHI"A callerthanks youfor helpingthem."Thank youso muchfor yourservice!"Gainedpermission toplace caller onhold and thankcaller uponreturn."Howare youtoday"Schedulesmore than5 appts inone call."Mypleasureto assistyou"Showempathy/concernwhen necessaryCongratulatedSM on lifeevent (married,new, baby,promotion)Scheduledappt forSM"Absolutely,I can helpyou withthat"Congratulationson yourpromotion!"I candefinitelyassist youwith that"SM orprovidercomplimentsyouPerfectattendancefor theweekGradedcall of 4.0or higherWe reallyappreciateyou! (toprovider)"How istheweathertoday"35%schedulingrate"I wouldlove tohelp youwith that!"

LHI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Certainly, I can help you with that!"
  2. "Thank you for calling LHI"
  3. Ask SM how their day is going
  4. Complete worksheet over the phone
  5. "Thank you for scheduling with LHI"
  6. A caller thanks you for helping them.
  7. "Thank you so much for your service!"
  8. Gained permission to place caller on hold and thank caller upon return.
  9. "How are you today"
  10. Schedules more than 5 appts in one call.
  11. "My pleasure to assist you"
  12. Show empathy/concern when necessary
  13. Congratulated SM on life event (married, new, baby, promotion)
  14. Scheduled appt for SM
  15. "Absolutely, I can help you with that"
  16. Congratulations on your promotion!
  17. "I can definitely assist you with that"
  18. SM or provider compliments you
  19. Perfect attendance for the week
  20. Graded call of 4.0 or higher
  21. We really appreciate you! (to provider)
  22. "How is the weather today"
  23. 35% scheduling rate
  24. "I would love to help you with that!"