Completeworksheetover thephone"Howare youtoday""I candefinitelyassist youwith that""Thank youso muchfor yourservice!"Gradedcall of 4.0or higherPerfectattendancefor theweekWe reallyappreciateyou! (toprovider)"Certainly,I can helpyou withthat!"CongratulatedSM on lifeevent (married,new, baby,promotion)A callerthanks youfor helpingthem."I wouldlove tohelp youwith that!""Thankyou forcallingLHI""How istheweathertoday"Scheduledappt forSMShowempathy/concernwhen necessarySchedulesmore than5 appts inone call."Mypleasureto assistyou""Thankyou forschedulingwith LHI"Ask SMhow theirday isgoingSM orprovidercomplimentsyou35%schedulingrateGainedpermission toplace caller onhold and thankcaller uponreturn.Congratulationson yourpromotion!"Absolutely,I can helpyou withthat"Completeworksheetover thephone"Howare youtoday""I candefinitelyassist youwith that""Thank youso muchfor yourservice!"Gradedcall of 4.0or higherPerfectattendancefor theweekWe reallyappreciateyou! (toprovider)"Certainly,I can helpyou withthat!"CongratulatedSM on lifeevent (married,new, baby,promotion)A callerthanks youfor helpingthem."I wouldlove tohelp youwith that!""Thankyou forcallingLHI""How istheweathertoday"Scheduledappt forSMShowempathy/concernwhen necessarySchedulesmore than5 appts inone call."Mypleasureto assistyou""Thankyou forschedulingwith LHI"Ask SMhow theirday isgoingSM orprovidercomplimentsyou35%schedulingrateGainedpermission toplace caller onhold and thankcaller uponreturn.Congratulationson yourpromotion!"Absolutely,I can helpyou withthat"

LHI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete worksheet over the phone
  2. "How are you today"
  3. "I can definitely assist you with that"
  4. "Thank you so much for your service!"
  5. Graded call of 4.0 or higher
  6. Perfect attendance for the week
  7. We really appreciate you! (to provider)
  8. "Certainly, I can help you with that!"
  9. Congratulated SM on life event (married, new, baby, promotion)
  10. A caller thanks you for helping them.
  11. "I would love to help you with that!"
  12. "Thank you for calling LHI"
  13. "How is the weather today"
  14. Scheduled appt for SM
  15. Show empathy/concern when necessary
  16. Schedules more than 5 appts in one call.
  17. "My pleasure to assist you"
  18. "Thank you for scheduling with LHI"
  19. Ask SM how their day is going
  20. SM or provider compliments you
  21. 35% scheduling rate
  22. Gained permission to place caller on hold and thank caller upon return.
  23. Congratulations on your promotion!
  24. "Absolutely, I can help you with that"