"Absolutely,I can helpyou withthat"Scheduledappt forSM"Thank youso muchfor yourservice!""Thankyou forschedulingwith LHI"Showempathy/concernwhen necessaryGainedpermission toplace caller onhold and thankcaller uponreturn.Gradedcall of 4.0or higher"Thankyou forcallingLHI""I candefinitelyassist youwith that"Completeworksheetover thephone"Howare youtoday"SM orprovidercomplimentsyouWe reallyappreciateyou! (toprovider)"How istheweathertoday""Certainly,I can helpyou withthat!"Schedulesmore than5 appts inone call."Mypleasureto assistyou"Perfectattendancefor theweekAsk SMhow theirday isgoingA callerthanks youfor helpingthem.CongratulatedSM on lifeevent (married,new, baby,promotion)Congratulationson yourpromotion!35%schedulingrate"I wouldlove tohelp youwith that!""Absolutely,I can helpyou withthat"Scheduledappt forSM"Thank youso muchfor yourservice!""Thankyou forschedulingwith LHI"Showempathy/concernwhen necessaryGainedpermission toplace caller onhold and thankcaller uponreturn.Gradedcall of 4.0or higher"Thankyou forcallingLHI""I candefinitelyassist youwith that"Completeworksheetover thephone"Howare youtoday"SM orprovidercomplimentsyouWe reallyappreciateyou! (toprovider)"How istheweathertoday""Certainly,I can helpyou withthat!"Schedulesmore than5 appts inone call."Mypleasureto assistyou"Perfectattendancefor theweekAsk SMhow theirday isgoingA callerthanks youfor helpingthem.CongratulatedSM on lifeevent (married,new, baby,promotion)Congratulationson yourpromotion!35%schedulingrate"I wouldlove tohelp youwith that!"

LHI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Absolutely, I can help you with that"
  2. Scheduled appt for SM
  3. "Thank you so much for your service!"
  4. "Thank you for scheduling with LHI"
  5. Show empathy/concern when necessary
  6. Gained permission to place caller on hold and thank caller upon return.
  7. Graded call of 4.0 or higher
  8. "Thank you for calling LHI"
  9. "I can definitely assist you with that"
  10. Complete worksheet over the phone
  11. "How are you today"
  12. SM or provider compliments you
  13. We really appreciate you! (to provider)
  14. "How is the weather today"
  15. "Certainly, I can help you with that!"
  16. Schedules more than 5 appts in one call.
  17. "My pleasure to assist you"
  18. Perfect attendance for the week
  19. Ask SM how their day is going
  20. A caller thanks you for helping them.
  21. Congratulated SM on life event (married, new, baby, promotion)
  22. Congratulations on your promotion!
  23. 35% scheduling rate
  24. "I would love to help you with that!"