"I wouldlove tohelp youwith that!"We reallyappreciateyou! (toprovider)"Thankyou forcallingLHI""Thankyou forschedulingwith LHI"Gradedcall of 4.0or higher"Absolutely,I can helpyou withthat"Ask SMhow theirday isgoingShowempathy/concernwhen necessarySM orprovidercomplimentsyou"Certainly,I can helpyou withthat!"Completeworksheetover thephoneA callerthanks youfor helpingthem."Mypleasureto assistyou"Perfectattendancefor theweekCongratulationson yourpromotion!35%schedulingrateSchedulesmore than5 appts inone call."I candefinitelyassist youwith that""How istheweathertoday""Howare youtoday"Scheduledappt forSMGainedpermission toplace caller onhold and thankcaller uponreturn."Thank youso muchfor yourservice!"CongratulatedSM on lifeevent (married,new, baby,promotion)"I wouldlove tohelp youwith that!"We reallyappreciateyou! (toprovider)"Thankyou forcallingLHI""Thankyou forschedulingwith LHI"Gradedcall of 4.0or higher"Absolutely,I can helpyou withthat"Ask SMhow theirday isgoingShowempathy/concernwhen necessarySM orprovidercomplimentsyou"Certainly,I can helpyou withthat!"Completeworksheetover thephoneA callerthanks youfor helpingthem."Mypleasureto assistyou"Perfectattendancefor theweekCongratulationson yourpromotion!35%schedulingrateSchedulesmore than5 appts inone call."I candefinitelyassist youwith that""How istheweathertoday""Howare youtoday"Scheduledappt forSMGainedpermission toplace caller onhold and thankcaller uponreturn."Thank youso muchfor yourservice!"CongratulatedSM on lifeevent (married,new, baby,promotion)

LHI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I would love to help you with that!"
  2. We really appreciate you! (to provider)
  3. "Thank you for calling LHI"
  4. "Thank you for scheduling with LHI"
  5. Graded call of 4.0 or higher
  6. "Absolutely, I can help you with that"
  7. Ask SM how their day is going
  8. Show empathy/concern when necessary
  9. SM or provider compliments you
  10. "Certainly, I can help you with that!"
  11. Complete worksheet over the phone
  12. A caller thanks you for helping them.
  13. "My pleasure to assist you"
  14. Perfect attendance for the week
  15. Congratulations on your promotion!
  16. 35% scheduling rate
  17. Schedules more than 5 appts in one call.
  18. "I can definitely assist you with that"
  19. "How is the weather today"
  20. "How are you today"
  21. Scheduled appt for SM
  22. Gained permission to place caller on hold and thank caller upon return.
  23. "Thank you so much for your service!"
  24. Congratulated SM on life event (married, new, baby, promotion)