(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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A caller thanks you for helping them.
"Thank you so much for your service!"
Show empathy/concern when necessary
Graded call of 4.0 or higher
"My pleasure to assist you"
"I would love to help you with that!"
SM or provider compliments you
35% scheduling rate
Gained permission to place caller on hold and thank caller upon return.
"Thank you for scheduling with LHI"
Congratulated SM on life event (married, new, baby, promotion)