"I candefinitelyassist youwith that""Thankyou forcallingLHI""How istheweathertoday"A callerthanks youfor helpingthem."Howare youtoday"Gradedcall of 4.0or higherCongratulatedSM on lifeevent (married,new, baby,promotion)We reallyappreciateyou! (toprovider)"Certainly,I can helpyou withthat!""Mypleasureto assistyou""I wouldlove tohelp youwith that!""Thank youso muchfor yourservice!"Showempathy/concernwhen necessary"Thankyou forschedulingwith LHI"Completeworksheetover thephoneGainedpermission toplace caller onhold and thankcaller uponreturn.Scheduledappt forSM"Absolutely,I can helpyou withthat"Schedulesmore than5 appts inone call.Ask SMhow theirday isgoingSM orprovidercomplimentsyouCongratulationson yourpromotion!Perfectattendancefor theweek35%schedulingrate"I candefinitelyassist youwith that""Thankyou forcallingLHI""How istheweathertoday"A callerthanks youfor helpingthem."Howare youtoday"Gradedcall of 4.0or higherCongratulatedSM on lifeevent (married,new, baby,promotion)We reallyappreciateyou! (toprovider)"Certainly,I can helpyou withthat!""Mypleasureto assistyou""I wouldlove tohelp youwith that!""Thank youso muchfor yourservice!"Showempathy/concernwhen necessary"Thankyou forschedulingwith LHI"Completeworksheetover thephoneGainedpermission toplace caller onhold and thankcaller uponreturn.Scheduledappt forSM"Absolutely,I can helpyou withthat"Schedulesmore than5 appts inone call.Ask SMhow theirday isgoingSM orprovidercomplimentsyouCongratulationson yourpromotion!Perfectattendancefor theweek35%schedulingrate

LHI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I can definitely assist you with that"
  2. "Thank you for calling LHI"
  3. "How is the weather today"
  4. A caller thanks you for helping them.
  5. "How are you today"
  6. Graded call of 4.0 or higher
  7. Congratulated SM on life event (married, new, baby, promotion)
  8. We really appreciate you! (to provider)
  9. "Certainly, I can help you with that!"
  10. "My pleasure to assist you"
  11. "I would love to help you with that!"
  12. "Thank you so much for your service!"
  13. Show empathy/concern when necessary
  14. "Thank you for scheduling with LHI"
  15. Complete worksheet over the phone
  16. Gained permission to place caller on hold and thank caller upon return.
  17. Scheduled appt for SM
  18. "Absolutely, I can help you with that"
  19. Schedules more than 5 appts in one call.
  20. Ask SM how their day is going
  21. SM or provider compliments you
  22. Congratulations on your promotion!
  23. Perfect attendance for the week
  24. 35% scheduling rate