A callerthanks youfor helpingthem."Thank youso muchfor yourservice!"Showempathy/concernwhen necessaryGradedcall of 4.0or higher"Mypleasureto assistyou""I wouldlove tohelp youwith that!"SM orprovidercomplimentsyou35%schedulingrateGainedpermission toplace caller onhold and thankcaller uponreturn."Thankyou forschedulingwith LHI"CongratulatedSM on lifeevent (married,new, baby,promotion)Schedulesmore than5 appts inone call.Perfectattendancefor theweek"Howare youtoday"Congratulationson yourpromotion!"How istheweathertoday"We reallyappreciateyou! (toprovider)Completeworksheetover thephone"Certainly,I can helpyou withthat!"Scheduledappt forSMAsk SMhow theirday isgoing"Absolutely,I can helpyou withthat""Thankyou forcallingLHI""I candefinitelyassist youwith that"A callerthanks youfor helpingthem."Thank youso muchfor yourservice!"Showempathy/concernwhen necessaryGradedcall of 4.0or higher"Mypleasureto assistyou""I wouldlove tohelp youwith that!"SM orprovidercomplimentsyou35%schedulingrateGainedpermission toplace caller onhold and thankcaller uponreturn."Thankyou forschedulingwith LHI"CongratulatedSM on lifeevent (married,new, baby,promotion)Schedulesmore than5 appts inone call.Perfectattendancefor theweek"Howare youtoday"Congratulationson yourpromotion!"How istheweathertoday"We reallyappreciateyou! (toprovider)Completeworksheetover thephone"Certainly,I can helpyou withthat!"Scheduledappt forSMAsk SMhow theirday isgoing"Absolutely,I can helpyou withthat""Thankyou forcallingLHI""I candefinitelyassist youwith that"

LHI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A caller thanks you for helping them.
  2. "Thank you so much for your service!"
  3. Show empathy/concern when necessary
  4. Graded call of 4.0 or higher
  5. "My pleasure to assist you"
  6. "I would love to help you with that!"
  7. SM or provider compliments you
  8. 35% scheduling rate
  9. Gained permission to place caller on hold and thank caller upon return.
  10. "Thank you for scheduling with LHI"
  11. Congratulated SM on life event (married, new, baby, promotion)
  12. Schedules more than 5 appts in one call.
  13. Perfect attendance for the week
  14. "How are you today"
  15. Congratulations on your promotion!
  16. "How is the weather today"
  17. We really appreciate you! (to provider)
  18. Complete worksheet over the phone
  19. "Certainly, I can help you with that!"
  20. Scheduled appt for SM
  21. Ask SM how their day is going
  22. "Absolutely, I can help you with that"
  23. "Thank you for calling LHI"
  24. "I can definitely assist you with that"