Scheduledappt forSM"Howare youtoday"Ask SMhow theirday isgoingA callerthanks youfor helpingthem."Mypleasureto assistyou"CongratulatedSM on lifeevent (married,new, baby,promotion)We reallyappreciateyou! (toprovider)Gradedcall of 4.0or higherPerfectattendancefor theweek"Thank youso muchfor yourservice!""Thankyou forcallingLHI""Absolutely,I can helpyou withthat""I candefinitelyassist youwith that""I wouldlove tohelp youwith that!"SM orprovidercomplimentsyouCompleteworksheetover thephone"Certainly,I can helpyou withthat!"Schedulesmore than5 appts inone call.35%schedulingrate"How istheweathertoday"Gainedpermission toplace caller onhold and thankcaller uponreturn.Congratulationson yourpromotion!Showempathy/concernwhen necessary"Thankyou forschedulingwith LHI"Scheduledappt forSM"Howare youtoday"Ask SMhow theirday isgoingA callerthanks youfor helpingthem."Mypleasureto assistyou"CongratulatedSM on lifeevent (married,new, baby,promotion)We reallyappreciateyou! (toprovider)Gradedcall of 4.0or higherPerfectattendancefor theweek"Thank youso muchfor yourservice!""Thankyou forcallingLHI""Absolutely,I can helpyou withthat""I candefinitelyassist youwith that""I wouldlove tohelp youwith that!"SM orprovidercomplimentsyouCompleteworksheetover thephone"Certainly,I can helpyou withthat!"Schedulesmore than5 appts inone call.35%schedulingrate"How istheweathertoday"Gainedpermission toplace caller onhold and thankcaller uponreturn.Congratulationson yourpromotion!Showempathy/concernwhen necessary"Thankyou forschedulingwith LHI"

LHI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Scheduled appt for SM
  2. "How are you today"
  3. Ask SM how their day is going
  4. A caller thanks you for helping them.
  5. "My pleasure to assist you"
  6. Congratulated SM on life event (married, new, baby, promotion)
  7. We really appreciate you! (to provider)
  8. Graded call of 4.0 or higher
  9. Perfect attendance for the week
  10. "Thank you so much for your service!"
  11. "Thank you for calling LHI"
  12. "Absolutely, I can help you with that"
  13. "I can definitely assist you with that"
  14. "I would love to help you with that!"
  15. SM or provider compliments you
  16. Complete worksheet over the phone
  17. "Certainly, I can help you with that!"
  18. Schedules more than 5 appts in one call.
  19. 35% scheduling rate
  20. "How is the weather today"
  21. Gained permission to place caller on hold and thank caller upon return.
  22. Congratulations on your promotion!
  23. Show empathy/concern when necessary
  24. "Thank you for scheduling with LHI"