"Mypleasureto assistyou"We reallyappreciateyou! (toprovider)"Thank youso muchfor yourservice!"Gainedpermission toplace caller onhold and thankcaller uponreturn.Ask SMhow theirday isgoing"How istheweathertoday""Howare youtoday"Congratulationson yourpromotion!"Certainly,I can helpyou withthat!""Thankyou forcallingLHI"SM orprovidercomplimentsyouPerfectattendancefor theweekSchedulesmore than5 appts inone call.Scheduledappt forSM"Thankyou forschedulingwith LHI"Gradedcall of 4.0or higherA callerthanks youfor helpingthem."I candefinitelyassist youwith that"Showempathy/concernwhen necessary"Absolutely,I can helpyou withthat"35%schedulingrateCongratulatedSM on lifeevent (married,new, baby,promotion)Completeworksheetover thephone"I wouldlove tohelp youwith that!""Mypleasureto assistyou"We reallyappreciateyou! (toprovider)"Thank youso muchfor yourservice!"Gainedpermission toplace caller onhold and thankcaller uponreturn.Ask SMhow theirday isgoing"How istheweathertoday""Howare youtoday"Congratulationson yourpromotion!"Certainly,I can helpyou withthat!""Thankyou forcallingLHI"SM orprovidercomplimentsyouPerfectattendancefor theweekSchedulesmore than5 appts inone call.Scheduledappt forSM"Thankyou forschedulingwith LHI"Gradedcall of 4.0or higherA callerthanks youfor helpingthem."I candefinitelyassist youwith that"Showempathy/concernwhen necessary"Absolutely,I can helpyou withthat"35%schedulingrateCongratulatedSM on lifeevent (married,new, baby,promotion)Completeworksheetover thephone"I wouldlove tohelp youwith that!"

LHI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "My pleasure to assist you"
  2. We really appreciate you! (to provider)
  3. "Thank you so much for your service!"
  4. Gained permission to place caller on hold and thank caller upon return.
  5. Ask SM how their day is going
  6. "How is the weather today"
  7. "How are you today"
  8. Congratulations on your promotion!
  9. "Certainly, I can help you with that!"
  10. "Thank you for calling LHI"
  11. SM or provider compliments you
  12. Perfect attendance for the week
  13. Schedules more than 5 appts in one call.
  14. Scheduled appt for SM
  15. "Thank you for scheduling with LHI"
  16. Graded call of 4.0 or higher
  17. A caller thanks you for helping them.
  18. "I can definitely assist you with that"
  19. Show empathy/concern when necessary
  20. "Absolutely, I can help you with that"
  21. 35% scheduling rate
  22. Congratulated SM on life event (married, new, baby, promotion)
  23. Complete worksheet over the phone
  24. "I would love to help you with that!"