Gradedcall of 4.0or higherScheduledappt forSM"I wouldlove tohelp youwith that!"35%schedulingrate"How istheweathertoday""Howare youtoday""Certainly,I can helpyou withthat!"Perfectattendancefor theweek"Thankyou forschedulingwith LHI"Gainedpermission toplace caller onhold and thankcaller uponreturn.Ask SMhow theirday isgoing"Mypleasureto assistyou"We reallyappreciateyou! (toprovider)CongratulatedSM on lifeevent (married,new, baby,promotion)A callerthanks youfor helpingthem."Thank youso muchfor yourservice!""Thankyou forcallingLHI"Congratulationson yourpromotion!Showempathy/concernwhen necessarySchedulesmore than5 appts inone call.Completeworksheetover thephone"Absolutely,I can helpyou withthat""I candefinitelyassist youwith that"SM orprovidercomplimentsyouGradedcall of 4.0or higherScheduledappt forSM"I wouldlove tohelp youwith that!"35%schedulingrate"How istheweathertoday""Howare youtoday""Certainly,I can helpyou withthat!"Perfectattendancefor theweek"Thankyou forschedulingwith LHI"Gainedpermission toplace caller onhold and thankcaller uponreturn.Ask SMhow theirday isgoing"Mypleasureto assistyou"We reallyappreciateyou! (toprovider)CongratulatedSM on lifeevent (married,new, baby,promotion)A callerthanks youfor helpingthem."Thank youso muchfor yourservice!""Thankyou forcallingLHI"Congratulationson yourpromotion!Showempathy/concernwhen necessarySchedulesmore than5 appts inone call.Completeworksheetover thephone"Absolutely,I can helpyou withthat""I candefinitelyassist youwith that"SM orprovidercomplimentsyou

LHI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Graded call of 4.0 or higher
  2. Scheduled appt for SM
  3. "I would love to help you with that!"
  4. 35% scheduling rate
  5. "How is the weather today"
  6. "How are you today"
  7. "Certainly, I can help you with that!"
  8. Perfect attendance for the week
  9. "Thank you for scheduling with LHI"
  10. Gained permission to place caller on hold and thank caller upon return.
  11. Ask SM how their day is going
  12. "My pleasure to assist you"
  13. We really appreciate you! (to provider)
  14. Congratulated SM on life event (married, new, baby, promotion)
  15. A caller thanks you for helping them.
  16. "Thank you so much for your service!"
  17. "Thank you for calling LHI"
  18. Congratulations on your promotion!
  19. Show empathy/concern when necessary
  20. Schedules more than 5 appts in one call.
  21. Complete worksheet over the phone
  22. "Absolutely, I can help you with that"
  23. "I can definitely assist you with that"
  24. SM or provider compliments you