SM orprovidercomplimentsyouAsk SMhow theirday isgoing"I candefinitelyassist youwith that"Gainedpermission toplace caller onhold and thankcaller uponreturn.35%schedulingrate"Certainly,I can helpyou withthat!""Absolutely,I can helpyou withthat"Schedulesmore than5 appts inone call."Mypleasureto assistyou"Showempathy/concernwhen necessaryA callerthanks youfor helpingthem.Gradedcall of 4.0or higherPerfectattendancefor theweek"I wouldlove tohelp youwith that!""Thankyou forcallingLHI"We reallyappreciateyou! (toprovider)"Thankyou forschedulingwith LHI"Scheduledappt forSM"Howare youtoday"CongratulatedSM on lifeevent (married,new, baby,promotion)Completeworksheetover thephone"How istheweathertoday""Thank youso muchfor yourservice!"Congratulationson yourpromotion!SM orprovidercomplimentsyouAsk SMhow theirday isgoing"I candefinitelyassist youwith that"Gainedpermission toplace caller onhold and thankcaller uponreturn.35%schedulingrate"Certainly,I can helpyou withthat!""Absolutely,I can helpyou withthat"Schedulesmore than5 appts inone call."Mypleasureto assistyou"Showempathy/concernwhen necessaryA callerthanks youfor helpingthem.Gradedcall of 4.0or higherPerfectattendancefor theweek"I wouldlove tohelp youwith that!""Thankyou forcallingLHI"We reallyappreciateyou! (toprovider)"Thankyou forschedulingwith LHI"Scheduledappt forSM"Howare youtoday"CongratulatedSM on lifeevent (married,new, baby,promotion)Completeworksheetover thephone"How istheweathertoday""Thank youso muchfor yourservice!"Congratulationson yourpromotion!

LHI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SM or provider compliments you
  2. Ask SM how their day is going
  3. "I can definitely assist you with that"
  4. Gained permission to place caller on hold and thank caller upon return.
  5. 35% scheduling rate
  6. "Certainly, I can help you with that!"
  7. "Absolutely, I can help you with that"
  8. Schedules more than 5 appts in one call.
  9. "My pleasure to assist you"
  10. Show empathy/concern when necessary
  11. A caller thanks you for helping them.
  12. Graded call of 4.0 or higher
  13. Perfect attendance for the week
  14. "I would love to help you with that!"
  15. "Thank you for calling LHI"
  16. We really appreciate you! (to provider)
  17. "Thank you for scheduling with LHI"
  18. Scheduled appt for SM
  19. "How are you today"
  20. Congratulated SM on life event (married, new, baby, promotion)
  21. Complete worksheet over the phone
  22. "How is the weather today"
  23. "Thank you so much for your service!"
  24. Congratulations on your promotion!