ShowingempathySuggestways toavoid feesFile aclaimTy forbringingthis to ourattentionCx filesselfserviceclaimPromoteselfserviceoptionsUse brainto verifycall typeSuggestOLB3 greensurveystodayEdu oncheckholdsOffer tosend anemailCTIgoal3252 greensurveystodayQ1 onpersonalserviceCTI340Ty forauthenticatingTopopportunitiesDeescalatea callCTI300Mentioncx yearsof loyaltyHappyto helpYour timeisimportantto usCallunder3minWarmclosingShowingempathySuggestways toavoid feesFile aclaimTy forbringingthis to ourattentionCx filesselfserviceclaimPromoteselfserviceoptionsUse brainto verifycall typeSuggestOLB3 greensurveystodayEdu oncheckholdsOffer tosend anemailCTIgoal3252 greensurveystodayQ1 onpersonalserviceCTI340Ty forauthenticatingTopopportunitiesDeescalatea callCTI300Mentioncx yearsof loyaltyHappyto helpYour timeisimportantto usCallunder3minWarmclosing

Customer Sandwich - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Showing empathy
  2. Suggest ways to avoid fees
  3. File a claim
  4. Ty for bringing this to our attention
  5. Cx files self service claim
  6. Promote self service options
  7. Use brain to verify call type
  8. Suggest OLB
  9. 3 green surveys today
  10. Edu on check holds
  11. Offer to send an email
  12. CTI goal 325
  13. 2 green surveys today
  14. Q1 on personal service
  15. CTI 340
  16. Ty for authenticating
  17. Top opportunities
  18. Deescalate a call
  19. CTI 300
  20. Mention cx years of loyalty
  21. Happy to help
  22. Your time is important to us
  23. Call under 3min
  24. Warm closing