Offer tosend anemailUse brainto verifycall typeSuggestOLBCTI300Ty forbringingthis to ourattentionDeescalatea call3 greensurveystoday2 greensurveystodayTy forauthenticatingCx filesselfserviceclaimYour timeisimportantto usQ1 onpersonalserviceHappyto helpCTIgoal325Edu oncheckholdsTopopportunitiesPromoteselfserviceoptionsCTI340Callunder3minFile aclaimSuggestways toavoid feesWarmclosingMentioncx yearsof loyaltyShowingempathyOffer tosend anemailUse brainto verifycall typeSuggestOLBCTI300Ty forbringingthis to ourattentionDeescalatea call3 greensurveystoday2 greensurveystodayTy forauthenticatingCx filesselfserviceclaimYour timeisimportantto usQ1 onpersonalserviceHappyto helpCTIgoal325Edu oncheckholdsTopopportunitiesPromoteselfserviceoptionsCTI340Callunder3minFile aclaimSuggestways toavoid feesWarmclosingMentioncx yearsof loyaltyShowingempathy

Customer Sandwich - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer to send an email
  2. Use brain to verify call type
  3. Suggest OLB
  4. CTI 300
  5. Ty for bringing this to our attention
  6. Deescalate a call
  7. 3 green surveys today
  8. 2 green surveys today
  9. Ty for authenticating
  10. Cx files self service claim
  11. Your time is important to us
  12. Q1 on personal service
  13. Happy to help
  14. CTI goal 325
  15. Edu on check holds
  16. Top opportunities
  17. Promote self service options
  18. CTI 340
  19. Call under 3min
  20. File a claim
  21. Suggest ways to avoid fees
  22. Warm closing
  23. Mention cx years of loyalty
  24. Showing empathy