CTI3002 greensurveystodayYour timeisimportantto usSuggestways toavoid feesCTIgoal325File aclaimTy forbringingthis to ourattentionWarmclosingQ1 onpersonalserviceCallunder3minSuggestOLBMentioncx yearsof loyaltyTy forauthenticatingDeescalatea callCx filesselfserviceclaimUse brainto verifycall typeTopopportunitiesPromoteselfserviceoptionsHappyto helpEdu oncheckholdsCTI340Showingempathy3 greensurveystodayOffer tosend anemailCTI3002 greensurveystodayYour timeisimportantto usSuggestways toavoid feesCTIgoal325File aclaimTy forbringingthis to ourattentionWarmclosingQ1 onpersonalserviceCallunder3minSuggestOLBMentioncx yearsof loyaltyTy forauthenticatingDeescalatea callCx filesselfserviceclaimUse brainto verifycall typeTopopportunitiesPromoteselfserviceoptionsHappyto helpEdu oncheckholdsCTI340Showingempathy3 greensurveystodayOffer tosend anemail

Customer Sandwich - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CTI 300
  2. 2 green surveys today
  3. Your time is important to us
  4. Suggest ways to avoid fees
  5. CTI goal 325
  6. File a claim
  7. Ty for bringing this to our attention
  8. Warm closing
  9. Q1 on personal service
  10. Call under 3min
  11. Suggest OLB
  12. Mention cx years of loyalty
  13. Ty for authenticating
  14. Deescalate a call
  15. Cx files self service claim
  16. Use brain to verify call type
  17. Top opportunities
  18. Promote self service options
  19. Happy to help
  20. Edu on check holds
  21. CTI 340
  22. Showing empathy
  23. 3 green surveys today
  24. Offer to send an email