CTIgoal325Callunder3minEdu oncheckholdsDeescalatea callHappyto helpTy forauthenticatingTopopportunitiesWarmclosingYour timeisimportantto usQ1 onpersonalserviceOffer tosend anemailMentioncx yearsof loyaltyCTI300CTI340Cx filesselfserviceclaim3 greensurveystodaySuggestways toavoid feesTy forbringingthis to ourattentionShowingempathyUse brainto verifycall typeFile aclaim2 greensurveystodayPromoteselfserviceoptionsSuggestOLBCTIgoal325Callunder3minEdu oncheckholdsDeescalatea callHappyto helpTy forauthenticatingTopopportunitiesWarmclosingYour timeisimportantto usQ1 onpersonalserviceOffer tosend anemailMentioncx yearsof loyaltyCTI300CTI340Cx filesselfserviceclaim3 greensurveystodaySuggestways toavoid feesTy forbringingthis to ourattentionShowingempathyUse brainto verifycall typeFile aclaim2 greensurveystodayPromoteselfserviceoptionsSuggestOLB

Customer Sandwich - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CTI goal 325
  2. Call under 3min
  3. Edu on check holds
  4. Deescalate a call
  5. Happy to help
  6. Ty for authenticating
  7. Top opportunities
  8. Warm closing
  9. Your time is important to us
  10. Q1 on personal service
  11. Offer to send an email
  12. Mention cx years of loyalty
  13. CTI 300
  14. CTI 340
  15. Cx files self service claim
  16. 3 green surveys today
  17. Suggest ways to avoid fees
  18. Ty for bringing this to our attention
  19. Showing empathy
  20. Use brain to verify call type
  21. File a claim
  22. 2 green surveys today
  23. Promote self service options
  24. Suggest OLB