Offer tosend anemailFile aclaimSuggestways toavoid feesCx filesselfserviceclaimEdu oncheckholdsUse brainto verifycall typeTy forbringingthis to ourattentionDeescalatea call3 greensurveystodayQ1 onpersonalserviceCTI300ShowingempathyCTIgoal325TopopportunitiesPromoteselfserviceoptionsMentioncx yearsof loyaltySuggestOLBWarmclosingYour timeisimportantto us2 greensurveystodayCallunder3minCTI340Ty forauthenticatingHappyto helpOffer tosend anemailFile aclaimSuggestways toavoid feesCx filesselfserviceclaimEdu oncheckholdsUse brainto verifycall typeTy forbringingthis to ourattentionDeescalatea call3 greensurveystodayQ1 onpersonalserviceCTI300ShowingempathyCTIgoal325TopopportunitiesPromoteselfserviceoptionsMentioncx yearsof loyaltySuggestOLBWarmclosingYour timeisimportantto us2 greensurveystodayCallunder3minCTI340Ty forauthenticatingHappyto help

Customer Sandwich - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer to send an email
  2. File a claim
  3. Suggest ways to avoid fees
  4. Cx files self service claim
  5. Edu on check holds
  6. Use brain to verify call type
  7. Ty for bringing this to our attention
  8. Deescalate a call
  9. 3 green surveys today
  10. Q1 on personal service
  11. CTI 300
  12. Showing empathy
  13. CTI goal 325
  14. Top opportunities
  15. Promote self service options
  16. Mention cx years of loyalty
  17. Suggest OLB
  18. Warm closing
  19. Your time is important to us
  20. 2 green surveys today
  21. Call under 3min
  22. CTI 340
  23. Ty for authenticating
  24. Happy to help