ShowingempathyTopopportunitiesPromoteselfserviceoptionsCTI340Offer tosend anemailCallunder3minYour timeisimportantto usCx filesselfserviceclaimWarmclosingFile aclaimDeescalatea callCTIgoal3252 greensurveystodayQ1 onpersonalserviceHappyto help3 greensurveystodaySuggestways toavoid feesEdu oncheckholdsCTI300Ty forauthenticatingSuggestOLBTy forbringingthis to ourattentionUse brainto verifycall typeMentioncx yearsof loyaltyShowingempathyTopopportunitiesPromoteselfserviceoptionsCTI340Offer tosend anemailCallunder3minYour timeisimportantto usCx filesselfserviceclaimWarmclosingFile aclaimDeescalatea callCTIgoal3252 greensurveystodayQ1 onpersonalserviceHappyto help3 greensurveystodaySuggestways toavoid feesEdu oncheckholdsCTI300Ty forauthenticatingSuggestOLBTy forbringingthis to ourattentionUse brainto verifycall typeMentioncx yearsof loyalty

Customer Sandwich - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Showing empathy
  2. Top opportunities
  3. Promote self service options
  4. CTI 340
  5. Offer to send an email
  6. Call under 3min
  7. Your time is important to us
  8. Cx files self service claim
  9. Warm closing
  10. File a claim
  11. Deescalate a call
  12. CTI goal 325
  13. 2 green surveys today
  14. Q1 on personal service
  15. Happy to help
  16. 3 green surveys today
  17. Suggest ways to avoid fees
  18. Edu on check holds
  19. CTI 300
  20. Ty for authenticating
  21. Suggest OLB
  22. Ty for bringing this to our attention
  23. Use brain to verify call type
  24. Mention cx years of loyalty