2 greensurveystodayPromoteselfserviceoptions3 greensurveystodayCTI340Ty forauthenticatingCallunder3minTy forbringingthis to ourattentionShowingempathyTopopportunitiesHappyto helpQ1 onpersonalserviceUse brainto verifycall typeWarmclosingDeescalatea callSuggestways toavoid feesCTIgoal325Cx filesselfserviceclaimMentioncx yearsof loyaltySuggestOLBOffer tosend anemailEdu oncheckholdsYour timeisimportantto usFile aclaimCTI3002 greensurveystodayPromoteselfserviceoptions3 greensurveystodayCTI340Ty forauthenticatingCallunder3minTy forbringingthis to ourattentionShowingempathyTopopportunitiesHappyto helpQ1 onpersonalserviceUse brainto verifycall typeWarmclosingDeescalatea callSuggestways toavoid feesCTIgoal325Cx filesselfserviceclaimMentioncx yearsof loyaltySuggestOLBOffer tosend anemailEdu oncheckholdsYour timeisimportantto usFile aclaimCTI300

Customer Sandwich - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 2 green surveys today
  2. Promote self service options
  3. 3 green surveys today
  4. CTI 340
  5. Ty for authenticating
  6. Call under 3min
  7. Ty for bringing this to our attention
  8. Showing empathy
  9. Top opportunities
  10. Happy to help
  11. Q1 on personal service
  12. Use brain to verify call type
  13. Warm closing
  14. Deescalate a call
  15. Suggest ways to avoid fees
  16. CTI goal 325
  17. Cx files self service claim
  18. Mention cx years of loyalty
  19. Suggest OLB
  20. Offer to send an email
  21. Edu on check holds
  22. Your time is important to us
  23. File a claim
  24. CTI 300