SelfServiceHoldMusicSays yesto VMthenhangs upI don't wanta case Ijust have aquestionUnlisted/UnauthorizedTechnicalCommunitiesThreeCaseEscalationsWrongNumberRecordingfromGooglebusinessCall forITDirectorBack tobackcallsDoesn'tknow theproduct inXperienceThirdPartycaseRudeDieboldTechCall forExecutiveYou tookmoney outof myaccount!Someoneelse is inthe caseSalesCallCallover 10minutesDoesn'tknow mainphonenumberAsks to betransferredoff supportlineAdminto MarkProductDownExistingcase butno casenumberSelfServiceHoldMusicSays yesto VMthenhangs upI don't wanta case Ijust have aquestionUnlisted/UnauthorizedTechnicalCommunitiesThreeCaseEscalationsWrongNumberRecordingfromGooglebusinessCall forITDirectorBack tobackcallsDoesn'tknow theproduct inXperienceThirdPartycaseRudeDieboldTechCall forExecutiveYou tookmoney outof myaccount!Someoneelse is inthe caseSalesCallCallover 10minutesDoesn'tknow mainphonenumberAsks to betransferredoff supportlineAdminto MarkProductDownExistingcase butno casenumber

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Self Service
  2. Hold Music
  3. Says yes to VM then hangs up
  4. I don't want a case I just have a question
  5. Unlisted/ Unauthorized
  6. Technical Communities
  7. Three Case Escalations
  8. Wrong Number
  9. Recording from Google business
  10. Call for IT Director
  11. Back to back calls
  12. Doesn't know the product in Xperience
  13. Third Party case
  14. Rude Diebold Tech
  15. Call for Executive
  16. You took money out of my account!
  17. Someone else is in the case
  18. Sales Call
  19. Call over 10 minutes
  20. Doesn't know main phone number
  21. Asks to be transferred off support line
  22. Admin to Mark
  23. Product Down
  24. Existing case but no case number