WrongNumberThreeCaseEscalationsDoesn'tknow theproduct inXperienceBack tobackcallsYou tookmoney outof myaccount!Doesn'tknow mainphonenumberSomeoneelse is inthe caseSalesCallSays yesto VMthenhangs upI don't wanta case Ijust have aquestionRudeDieboldTechProductDownCall forExecutiveTechnicalCommunitiesCall forITDirectorSelfServiceUnlisted/UnauthorizedThirdPartycaseCallover 10minutesAdminto MarkExistingcase butno casenumberAsks to betransferredoff supportlineRecordingfromGooglebusinessHoldMusicWrongNumberThreeCaseEscalationsDoesn'tknow theproduct inXperienceBack tobackcallsYou tookmoney outof myaccount!Doesn'tknow mainphonenumberSomeoneelse is inthe caseSalesCallSays yesto VMthenhangs upI don't wanta case Ijust have aquestionRudeDieboldTechProductDownCall forExecutiveTechnicalCommunitiesCall forITDirectorSelfServiceUnlisted/UnauthorizedThirdPartycaseCallover 10minutesAdminto MarkExistingcase butno casenumberAsks to betransferredoff supportlineRecordingfromGooglebusinessHoldMusic

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wrong Number
  2. Three Case Escalations
  3. Doesn't know the product in Xperience
  4. Back to back calls
  5. You took money out of my account!
  6. Doesn't know main phone number
  7. Someone else is in the case
  8. Sales Call
  9. Says yes to VM then hangs up
  10. I don't want a case I just have a question
  11. Rude Diebold Tech
  12. Product Down
  13. Call for Executive
  14. Technical Communities
  15. Call for IT Director
  16. Self Service
  17. Unlisted/ Unauthorized
  18. Third Party case
  19. Call over 10 minutes
  20. Admin to Mark
  21. Existing case but no case number
  22. Asks to be transferred off support line
  23. Recording from Google business
  24. Hold Music