Directedcaller tocignaforhcpTPAAccountDirectedto websitefor IOPauth formAuth'd 8EAPsessionsEAPLetteremailed orfaxedGretaansweredSOSAuthrequestfor DTXScrambledTapeMemberwith yourbirthmonthQuotedPlan YearDed.CopyDemosSent listofreferralsCheckedonexistingREGISWarmtransfer toyour teamTransferto CaseManagerGave IVRSurveyscriptUsedCBH CallGuideTransfer todedicatedCigna EEteamProvidercontractedthroughHPQuoteddeductibleover$1,000BrandonansweredSOSTransfertoMemberServicesReg'd intoMAPindex #TransfertoACCTDirectedcaller tocignaforhcpTPAAccountDirectedto websitefor IOPauth formAuth'd 8EAPsessionsEAPLetteremailed orfaxedGretaansweredSOSAuthrequestfor DTXScrambledTapeMemberwith yourbirthmonthQuotedPlan YearDed.CopyDemosSent listofreferralsCheckedonexistingREGISWarmtransfer toyour teamTransferto CaseManagerGave IVRSurveyscriptUsedCBH CallGuideTransfer todedicatedCigna EEteamProvidercontractedthroughHPQuoteddeductibleover$1,000BrandonansweredSOSTransfertoMemberServicesReg'd intoMAPindex #TransfertoACCT

PSC Benefits BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Directed caller to cignaforhcp
  2. TPA Account
  3. Directed to website for IOP auth form
  4. Auth'd 8 EAP sessions
  5. EAP Letter emailed or faxed
  6. Greta answered SOS
  7. Auth request for DTX
  8. Scrambled Tape
  9. Member with your birth month
  10. Quoted Plan Year Ded.
  11. Copy Demos
  12. Sent list of referrals
  13. Checked on existing REGIS
  14. Warm transfer to your team
  15. Transfer to Case Manager
  16. Gave IVR Survey script
  17. Used CBH Call Guide
  18. Transfer to dedicated Cigna EE team
  19. Provider contracted through HP
  20. Quoted deductible over $1,000
  21. Brandon answered SOS
  22. Transfer to Member Services
  23. Reg'd into MAP index #
  24. Transfer to ACCT