member needs interpreter asked to spell your name Medicare Complete claim inquiry you are placed on hold prov/mbr request pcp change verify 3 or more CPT codes Medicare appeal claim inquiry auth received inquiry MI claim appeal inquiry told provider to use IVR request a supervisor MI Medicaid Auth inquiry ??????? placed on mute several times you're stuck listening elevator Medicare Complete Auth inqiury IL Medicaid Auth Inquiry called by your name 5 times IL claim appeal inquiry states used IVR without proof of statement ??????? had to repeat yourself 2 or more ??????? verify a CPT code member needs interpreter asked to spell your name Medicare Complete claim inquiry you are placed on hold prov/mbr request pcp change verify 3 or more CPT codes Medicare appeal claim inquiry auth received inquiry MI claim appeal inquiry told provider to use IVR request a supervisor MI Medicaid Auth inquiry ??????? placed on mute several times you're stuck listening elevator Medicare Complete Auth inqiury IL Medicaid Auth Inquiry called by your name 5 times IL claim appeal inquiry states used IVR without proof of statement ??????? had to repeat yourself 2 or more ??????? verify a CPT code
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-member needs interpreter
N-asked to spell your name
I-Medicare Complete claim inquiry
O-you are placed on hold
B-prov/mbr request pcp change
O-verify 3 or more CPT codes
O-Medicare appeal claim inquiry
O-auth received inquiry
I-MI claim appeal inquiry
N-told provider to use IVR
G-request a supervisor
N-MI Medicaid Auth
inquiry
G-???????
N-placed on mute several times
B-you're stuck listening elevator
I-Medicare Complete Auth inqiury
G-IL Medicaid Auth Inquiry
B-called by your name 5 times
I-IL claim appeal inquiry
I-states used IVR without proof of statement
B-???????
G-had to repeat yourself 2 or more
G-???????
B-verify a CPT code