Client Calls You the Wrong Name “Thank You” Claim less than $1K Ask To Speak With Someone Else “Didn’t Get the Attachment” Add Email to AMS File “Why Does That Matter” “Grace Period” Review Home Coverage “Why Did My Policy Cancel” Lapse In Coverage Client Swears Example of Liab Claim Voicemail Box Not Set Up Ask For Life Insurance Client Mentions Reform “How Much Will This Cost” Woodstove “Why Do I Have Insurance” “I Don’t Need PIP” “Do I Really Need This” Youthful Driver “Can I Get a Discount” Explain Insurance Score Explain PIP Review Deductibles Reinstatement “Let me talk to you manager” Client Complains Invalid Contact Info in AMS Ask For Upsell “Why Am I Being Billed” Offer to Increase W&Sb Bad Phone Connection “why am I being punished by using my ins.” Voicemail Box Full Ask for Account Round “I Sent in a Payment” “Shop My Rates” “When Is My Renewal” “Is the Quote Ready Yet” “Who Is My Insurance With” Used Retention Checklist Ask For Umbrella “Sent in the Payment” “Fixed Income” “I have my Insur. with you” Dec Page Request “Cancel My Car” Ask For Referral Galvanized Plumbing Client Hangs Up “I Have a Clean Record” Declines Coverage “Rates Increase By __%” Review Auto Coverage “Ive been a longtime customer” “Why Did My Insurance Go Up” Repeat yourself 5+ times Client Calls You the Wrong Name “Thank You” Claim less than $1K Ask To Speak With Someone Else “Didn’t Get the Attachment” Add Email to AMS File “Why Does That Matter” “Grace Period” Review Home Coverage “Why Did My Policy Cancel” Lapse In Coverage Client Swears Example of Liab Claim Voicemail Box Not Set Up Ask For Life Insurance Client Mentions Reform “How Much Will This Cost” Woodstove “Why Do I Have Insurance” “I Don’t Need PIP” “Do I Really Need This” Youthful Driver “Can I Get a Discount” Explain Insurance Score Explain PIP Review Deductibles Reinstatement “Let me talk to you manager” Client Complains Invalid Contact Info in AMS Ask For Upsell “Why Am I Being Billed” Offer to Increase W&Sb Bad Phone Connection “why am I being punished by using my ins.” Voicemail Box Full Ask for Account Round “I Sent in a Payment” “Shop My Rates” “When Is My Renewal” “Is the Quote Ready Yet” “Who Is My Insurance With” Used Retention Checklist Ask For Umbrella “Sent in the Payment” “Fixed Income” “I have my Insur. with you” Dec Page Request “Cancel My Car” Ask For Referral Galvanized Plumbing Client Hangs Up “I Have a Clean Record” Declines Coverage “Rates Increase By __%” Review Auto Coverage “Ive been a longtime customer” “Why Did My Insurance Go Up” Repeat yourself 5+ times
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Client Calls You the Wrong Name
“Thank You”
Claim less than $1K
Ask To Speak With Someone Else
“Didn’t Get the Attachment”
Add Email to AMS File
“Why Does That Matter”
“Grace Period”
Review Home Coverage
“Why Did My Policy Cancel”
Lapse In Coverage
Client Swears
Example of Liab Claim
Voicemail Box Not Set Up
Ask For Life Insurance
Client Mentions Reform
“How Much Will This Cost”
Woodstove
“Why Do I Have Insurance”
“I Don’t Need PIP”
“Do I Really Need This”
Youthful Driver
“Can I Get a Discount”
Explain Insurance Score
Explain PIP
Review Deductibles
Reinstatement
“Let me talk to you manager”
Client Complains
Invalid Contact Info in AMS
Ask For Upsell
“Why Am I Being Billed”
Offer to Increase W&Sb
Bad Phone Connection
“why am I being punished by using my ins.”
Voicemail Box Full
Ask for Account Round
“I Sent in a Payment”
“Shop My Rates”
“When Is My Renewal”
“Is the Quote Ready Yet”
“Who Is My Insurance With”
Used Retention Checklist
Ask For Umbrella
“Sent in the Payment”
“Fixed Income”
“I have my Insur. with you”
Dec Page Request
“Cancel My Car”
Ask For Referral
Galvanized Plumbing
Client Hangs Up
“I Have a Clean Record”
Declines Coverage
“Rates Increase By __%”
Review Auto Coverage
“Ive been a longtime customer”
“Why Did My Insurance Go Up”
Repeat yourself 5+ times