“Let me talk to you manager” Client Calls You the Wrong Name Lapse In Coverage Claim less than $1K Youthful Driver “How Much Will This Cost” “Why Does That Matter” Offer to Increase W&Sb “Rates Increase By __%” “I Don’t Need PIP” Example of Liab Claim Woodstove Review Home Coverage Ask For Umbrella Review Deductibles Reinstatement “Cancel My Car” Voicemail Box Full Ask To Speak With Someone Else Client Complains Repeat yourself 5+ times Review Auto Coverage “Do I Really Need This” Invalid Contact Info in AMS Client Mentions Reform Ask for Account Round “Didn’t Get the Attachment” “Why Did My Policy Cancel” “Thank You” Ask For Life Insurance Add Email to AMS File “Why Am I Being Billed” “Ive been a longtime customer” “Why Do I Have Insurance” Explain Insurance Score “Who Is My Insurance With” “Shop My Rates” “Grace Period” “I Sent in a Payment” Galvanized Plumbing Voicemail Box Not Set Up “When Is My Renewal” Used Retention Checklist Declines Coverage Client Hangs Up “Is the Quote Ready Yet” “I Have a Clean Record” “Fixed Income” “Why Did My Insurance Go Up” Explain PIP Bad Phone Connection Ask For Referral Dec Page Request “Sent in the Payment” Client Swears “Can I Get a Discount” “why am I being punished by using my ins.” “I have my Insur. with you” Ask For Upsell “Let me talk to you manager” Client Calls You the Wrong Name Lapse In Coverage Claim less than $1K Youthful Driver “How Much Will This Cost” “Why Does That Matter” Offer to Increase W&Sb “Rates Increase By __%” “I Don’t Need PIP” Example of Liab Claim Woodstove Review Home Coverage Ask For Umbrella Review Deductibles Reinstatement “Cancel My Car” Voicemail Box Full Ask To Speak With Someone Else Client Complains Repeat yourself 5+ times Review Auto Coverage “Do I Really Need This” Invalid Contact Info in AMS Client Mentions Reform Ask for Account Round “Didn’t Get the Attachment” “Why Did My Policy Cancel” “Thank You” Ask For Life Insurance Add Email to AMS File “Why Am I Being Billed” “Ive been a longtime customer” “Why Do I Have Insurance” Explain Insurance Score “Who Is My Insurance With” “Shop My Rates” “Grace Period” “I Sent in a Payment” Galvanized Plumbing Voicemail Box Not Set Up “When Is My Renewal” Used Retention Checklist Declines Coverage Client Hangs Up “Is the Quote Ready Yet” “I Have a Clean Record” “Fixed Income” “Why Did My Insurance Go Up” Explain PIP Bad Phone Connection Ask For Referral Dec Page Request “Sent in the Payment” Client Swears “Can I Get a Discount” “why am I being punished by using my ins.” “I have my Insur. with you” Ask For Upsell
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
“Let me talk to you manager”
Client Calls You the Wrong Name
Lapse In Coverage
Claim less than $1K
Youthful Driver
“How Much Will This Cost”
“Why Does That Matter”
Offer to Increase W&Sb
“Rates Increase By __%”
“I Don’t Need PIP”
Example of Liab Claim
Woodstove
Review Home Coverage
Ask For Umbrella
Review Deductibles
Reinstatement
“Cancel My Car”
Voicemail Box Full
Ask To Speak With Someone Else
Client Complains
Repeat yourself 5+ times
Review Auto Coverage
“Do I Really Need This”
Invalid Contact Info in AMS
Client Mentions Reform
Ask for Account Round
“Didn’t Get the Attachment”
“Why Did My Policy Cancel”
“Thank You”
Ask For Life Insurance
Add Email to AMS File
“Why Am I Being Billed”
“Ive been a longtime customer”
“Why Do I Have Insurance”
Explain Insurance Score
“Who Is My Insurance With”
“Shop My Rates”
“Grace Period”
“I Sent in a Payment”
Galvanized Plumbing
Voicemail Box Not Set Up
“When Is My Renewal”
Used Retention Checklist
Declines Coverage
Client Hangs Up
“Is the Quote Ready Yet”
“I Have a Clean Record”
“Fixed Income”
“Why Did My Insurance Go Up”
Explain PIP
Bad Phone Connection
Ask For Referral
Dec Page Request
“Sent in the Payment”
Client Swears
“Can I Get a Discount”
“why am I being punished by using my ins.”
“I have my Insur. with you”
Ask For Upsell