ProactivelyInformCustomerof DelayIs thereanything elseI can helpyou withIdentified aProcessImprovmentConfirmediMISRecordInfoWalkedSomeoneThroughWebsiteRespond toVoicemailwithin 24HoursWrote ahandwrittenthank youSat atFront Deskto AnswerPhonesAskedSupervisorforGuidanceFollowedUp on aniMIS TaskAnsweredPhoneWithinOne RingTurn aNo intoa YesListened toVoicemail ofAbsent TeamMemberPlacedNotesin iMISUpdatedEmailSignatureBlockIs thereanythingelse I candoApologizedfor BadServiceUsedChatter forImportantUpdateAnsweredthe Phonewith aSmileUsedTypefaceArialHelpedTeamMemberIn NeedAnswerdemailwithin 24hoursI’m sorry fortheinconvenienceRecieve athank youemailProactivelyInformCustomerof DelayIs thereanything elseI can helpyou withIdentified aProcessImprovmentConfirmediMISRecordInfoWalkedSomeoneThroughWebsiteRespond toVoicemailwithin 24HoursWrote ahandwrittenthank youSat atFront Deskto AnswerPhonesAskedSupervisorforGuidanceFollowedUp on aniMIS TaskAnsweredPhoneWithinOne RingTurn aNo intoa YesListened toVoicemail ofAbsent TeamMemberPlacedNotesin iMISUpdatedEmailSignatureBlockIs thereanythingelse I candoApologizedfor BadServiceUsedChatter forImportantUpdateAnsweredthe Phonewith aSmileUsedTypefaceArialHelpedTeamMemberIn NeedAnswerdemailwithin 24hoursI’m sorry fortheinconvenienceRecieve athank youemail

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Proactively Inform Customer of Delay
  2. Is there anything else I can help you with
  3. Identified a Process Improvment
  4. Confirmed iMIS Record Info
  5. Walked Someone Through Website
  6. Respond to Voicemail within 24 Hours
  7. Wrote a handwritten thank you
  8. Sat at Front Desk to Answer Phones
  9. Asked Supervisor for Guidance
  10. Followed Up on an iMIS Task
  11. Answered Phone Within One Ring
  12. Turn a No into a Yes
  13. Listened to Voicemail of Absent Team Member
  14. Placed Notes in iMIS
  15. Updated Email Signature Block
  16. Is there anything else I can do
  17. Apologized for Bad Service
  18. Used Chatter for Important Update
  19. Answered the Phone with a Smile
  20. Used Typeface Arial
  21. Helped Team Member In Need
  22. Answerd email within 24 hours
  23. I’m sorry for the inconvenience
  24. Recieve a thank you email