UsedChatter forImportantUpdateIdentified aProcessImprovmentFollowedUp on aniMIS TaskAnsweredthe Phonewith aSmileHelpedTeamMemberIn NeedRecieve athank youemailAnswerdemailwithin 24hoursListened toVoicemail ofAbsent TeamMemberWrote ahandwrittenthank youIs thereanythingelse I candoSat atFront Deskto AnswerPhonesIs thereanything elseI can helpyou withRespond toVoicemailwithin 24HoursUsedTypefaceArialI’m sorry fortheinconvenienceProactivelyInformCustomerof DelayUpdatedEmailSignatureBlockTurn aNo intoa YesApologizedfor BadServicePlacedNotesin iMISWalkedSomeoneThroughWebsiteConfirmediMISRecordInfoAskedSupervisorforGuidanceAnsweredPhoneWithinOne RingUsedChatter forImportantUpdateIdentified aProcessImprovmentFollowedUp on aniMIS TaskAnsweredthe Phonewith aSmileHelpedTeamMemberIn NeedRecieve athank youemailAnswerdemailwithin 24hoursListened toVoicemail ofAbsent TeamMemberWrote ahandwrittenthank youIs thereanythingelse I candoSat atFront Deskto AnswerPhonesIs thereanything elseI can helpyou withRespond toVoicemailwithin 24HoursUsedTypefaceArialI’m sorry fortheinconvenienceProactivelyInformCustomerof DelayUpdatedEmailSignatureBlockTurn aNo intoa YesApologizedfor BadServicePlacedNotesin iMISWalkedSomeoneThroughWebsiteConfirmediMISRecordInfoAskedSupervisorforGuidanceAnsweredPhoneWithinOne Ring

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used Chatter for Important Update
  2. Identified a Process Improvment
  3. Followed Up on an iMIS Task
  4. Answered the Phone with a Smile
  5. Helped Team Member In Need
  6. Recieve a thank you email
  7. Answerd email within 24 hours
  8. Listened to Voicemail of Absent Team Member
  9. Wrote a handwritten thank you
  10. Is there anything else I can do
  11. Sat at Front Desk to Answer Phones
  12. Is there anything else I can help you with
  13. Respond to Voicemail within 24 Hours
  14. Used Typeface Arial
  15. I’m sorry for the inconvenience
  16. Proactively Inform Customer of Delay
  17. Updated Email Signature Block
  18. Turn a No into a Yes
  19. Apologized for Bad Service
  20. Placed Notes in iMIS
  21. Walked Someone Through Website
  22. Confirmed iMIS Record Info
  23. Asked Supervisor for Guidance
  24. Answered Phone Within One Ring