Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Apologized for Bad Service
2. Turn a No into a Yes
3. I’m sorry for the inconvenience
4. Recieve a thank you email
5. Answered the Phone with a Smile
6. Listened to Voicemail of Absent Team Member
7. Answered Phone Within One Ring
8. Proactively Inform Customer of Delay
9. Wrote a handwritten thank you
10. Answerd email within 24 hours
11. Used Typeface Arial
12. Is there anything else I can do
13. Helped Team Member In Need
14. Used Chatter for Important Update
15. Is there anything else I can help you with
16. Identified a Process Improvment
17. Sat at Front Desk to Answer Phones
18. Confirmed iMIS Record Info
19. Followed Up on an iMIS Task
20. Placed Notes in iMIS
21. Updated Email Signature Block
22. Respond to Voicemail within 24 Hours
23. Asked Supervisor for Guidance
24. Walked Someone Through Website