Wrote ahandwrittenthank youAnswerdemailwithin 24hoursRecieve athank youemailConfirmediMISRecordInfoUpdatedEmailSignatureBlockAnsweredPhoneWithinOne RingFollowedUp on aniMIS TaskApologizedfor BadServiceSat atFront Deskto AnswerPhonesWalkedSomeoneThroughWebsiteUsedChatter forImportantUpdateIs thereanythingelse I candoUsedTypefaceArialRespond toVoicemailwithin 24HoursPlacedNotesin iMISIs thereanything elseI can helpyou withHelpedTeamMemberIn NeedI’m sorry fortheinconvenienceListened toVoicemail ofAbsent TeamMemberAskedSupervisorforGuidanceIdentified aProcessImprovmentProactivelyInformCustomerof DelayAnsweredthe Phonewith aSmileTurn aNo intoa YesWrote ahandwrittenthank youAnswerdemailwithin 24hoursRecieve athank youemailConfirmediMISRecordInfoUpdatedEmailSignatureBlockAnsweredPhoneWithinOne RingFollowedUp on aniMIS TaskApologizedfor BadServiceSat atFront Deskto AnswerPhonesWalkedSomeoneThroughWebsiteUsedChatter forImportantUpdateIs thereanythingelse I candoUsedTypefaceArialRespond toVoicemailwithin 24HoursPlacedNotesin iMISIs thereanything elseI can helpyou withHelpedTeamMemberIn NeedI’m sorry fortheinconvenienceListened toVoicemail ofAbsent TeamMemberAskedSupervisorforGuidanceIdentified aProcessImprovmentProactivelyInformCustomerof DelayAnsweredthe Phonewith aSmileTurn aNo intoa Yes

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wrote a handwritten thank you
  2. Answerd email within 24 hours
  3. Recieve a thank you email
  4. Confirmed iMIS Record Info
  5. Updated Email Signature Block
  6. Answered Phone Within One Ring
  7. Followed Up on an iMIS Task
  8. Apologized for Bad Service
  9. Sat at Front Desk to Answer Phones
  10. Walked Someone Through Website
  11. Used Chatter for Important Update
  12. Is there anything else I can do
  13. Used Typeface Arial
  14. Respond to Voicemail within 24 Hours
  15. Placed Notes in iMIS
  16. Is there anything else I can help you with
  17. Helped Team Member In Need
  18. I’m sorry for the inconvenience
  19. Listened to Voicemail of Absent Team Member
  20. Asked Supervisor for Guidance
  21. Identified a Process Improvment
  22. Proactively Inform Customer of Delay
  23. Answered the Phone with a Smile
  24. Turn a No into a Yes