USE THEPHRASE "WEWANT TOGIVE QUALITYCARE"SHOWEMPATHYFORPATIENTSITUATIONMANAGEUP A CO-WORKERTHANKPATIENTSFOR LETTINGUS CAREFOR THEMUSE THEPHRASE"OURPRIORITYIS"EXPLAIN ALLASPECTS OFAPROCEDUREASK IFPATIENT/FAMILYHASQUESTIONSABOUT CAREESCORT THEPATIENT TOTHE NEXTDEPT/OUTOF CLINICEXPLAINHOWPATIENTWILLRECEIVERESULTSTEACHPATIENTSABOUT SIDEEFFECTS OFMED/CONTRASTOFFER AWHEELCHAIRTO A PATIENTINTRODUCEYOURSELFTO APATIENTMANAGEUP APROVIDERACKNOWLEDGE2 PEOPLE INTHEHALL/WAITINGAREATELL THEPATIENTTHEY WILLGET GREATCAREASKPATIENTFOR 2IDENTIFIERSOPEN THE DOOR FOR APATIENT/FAMILY/VISITORUSE THEPHRASE"FOR YOURSAFETY"ANSWERTHE PHONEWITH ASMILEASK PATIENTS"IS THEREANYTHINGELSE I CANHELP YOUWITH"SIT AT EYELEVEL WHENTALKING TOA PATIENTKNOCK ONTHE PATIENTDOORBEFOREENTERINGMANAGEYOURSELFUPMANAGE UPADEPARTMENTUSE THEPHRASE "WEWANT TOGIVE QUALITYCARE"SHOWEMPATHYFORPATIENTSITUATIONMANAGEUP A CO-WORKERTHANKPATIENTSFOR LETTINGUS CAREFOR THEMUSE THEPHRASE"OURPRIORITYIS"EXPLAIN ALLASPECTS OFAPROCEDUREASK IFPATIENT/FAMILYHASQUESTIONSABOUT CAREESCORT THEPATIENT TOTHE NEXTDEPT/OUTOF CLINICEXPLAINHOWPATIENTWILLRECEIVERESULTSTEACHPATIENTSABOUT SIDEEFFECTS OFMED/CONTRASTOFFER AWHEELCHAIRTO A PATIENTINTRODUCEYOURSELFTO APATIENTMANAGEUP APROVIDERACKNOWLEDGE2 PEOPLE INTHEHALL/WAITINGAREATELL THEPATIENTTHEY WILLGET GREATCAREASKPATIENTFOR 2IDENTIFIERSOPEN THE DOOR FOR APATIENT/FAMILY/VISITORUSE THEPHRASE"FOR YOURSAFETY"ANSWERTHE PHONEWITH ASMILEASK PATIENTS"IS THEREANYTHINGELSE I CANHELP YOUWITH"SIT AT EYELEVEL WHENTALKING TOA PATIENTKNOCK ONTHE PATIENTDOORBEFOREENTERINGMANAGEYOURSELFUPMANAGE UPADEPARTMENT

CASSVILLE AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. USE THE PHRASE "WE WANT TO GIVE QUALITY CARE"
  2. SHOW EMPATHY FOR PATIENT SITUATION
  3. MANAGE UP A CO-WORKER
  4. THANK PATIENTS FOR LETTING US CARE FOR THEM
  5. USE THE PHRASE "OUR PRIORITY IS"
  6. EXPLAIN ALL ASPECTS OF A PROCEDURE
  7. ASK IF PATIENT/FAMILY HAS QUESTIONS ABOUT CARE
  8. ESCORT THE PATIENT TO THE NEXT DEPT/OUT OF CLINIC
  9. EXPLAIN HOW PATIENT WILL RECEIVE RESULTS
  10. TEACH PATIENTS ABOUT SIDE EFFECTS OF MED/CONTRAST
  11. OFFER A WHEELCHAIR TO A PATIENT
  12. INTRODUCE YOURSELF TO A PATIENT
  13. MANAGE UP A PROVIDER
  14. ACKNOWLEDGE 2 PEOPLE IN THE HALL/WAITING AREA
  15. TELL THE PATIENT THEY WILL GET GREAT CARE
  16. ASK PATIENT FOR 2 IDENTIFIERS
  17. OPEN THE DOOR FOR A PATIENT/FAMILY/VISITOR
  18. USE THE PHRASE "FOR YOUR SAFETY"
  19. ANSWER THE PHONE WITH A SMILE
  20. ASK PATIENTS "IS THERE ANYTHING ELSE I CAN HELP YOU WITH"
  21. SIT AT EYE LEVEL WHEN TALKING TO A PATIENT
  22. KNOCK ON THE PATIENT DOOR BEFORE ENTERING
  23. MANAGE YOURSELF UP
  24. MANAGE UP A DEPARTMENT