SHOWEMPATHYFORPATIENTSITUATIONINTRODUCEYOURSELFTO APATIENTSIT AT EYELEVEL WHENTALKING TOA PATIENTESCORT THEPATIENT TOTHE NEXTDEPT/OUTOF CLINICOPEN THE DOOR FOR APATIENT/FAMILY/VISITORMANAGEYOURSELFUPASK PATIENTS"IS THEREANYTHINGELSE I CANHELP YOUWITH"USE THEPHRASE"OURPRIORITYIS"KNOCK ONTHE PATIENTDOORBEFOREENTERINGTHANKPATIENTSFOR LETTINGUS CAREFOR THEMTELL THEPATIENTTHEY WILLGET GREATCAREACKNOWLEDGE2 PEOPLE INTHEHALL/WAITINGAREAUSE THEPHRASE"FOR YOURSAFETY"ANSWERTHE PHONEWITH ASMILEMANAGE UPADEPARTMENTASK IFPATIENT/FAMILYHASQUESTIONSABOUT CAREEXPLAIN ALLASPECTS OFAPROCEDURETEACHPATIENTSABOUT SIDEEFFECTS OFMED/CONTRASTEXPLAINHOWPATIENTWILLRECEIVERESULTSUSE THEPHRASE "WEWANT TOGIVE QUALITYCARE"ASKPATIENTFOR 2IDENTIFIERSMANAGEUP APROVIDERMANAGEUP A CO-WORKEROFFER AWHEELCHAIRTO A PATIENTSHOWEMPATHYFORPATIENTSITUATIONINTRODUCEYOURSELFTO APATIENTSIT AT EYELEVEL WHENTALKING TOA PATIENTESCORT THEPATIENT TOTHE NEXTDEPT/OUTOF CLINICOPEN THE DOOR FOR APATIENT/FAMILY/VISITORMANAGEYOURSELFUPASK PATIENTS"IS THEREANYTHINGELSE I CANHELP YOUWITH"USE THEPHRASE"OURPRIORITYIS"KNOCK ONTHE PATIENTDOORBEFOREENTERINGTHANKPATIENTSFOR LETTINGUS CAREFOR THEMTELL THEPATIENTTHEY WILLGET GREATCAREACKNOWLEDGE2 PEOPLE INTHEHALL/WAITINGAREAUSE THEPHRASE"FOR YOURSAFETY"ANSWERTHE PHONEWITH ASMILEMANAGE UPADEPARTMENTASK IFPATIENT/FAMILYHASQUESTIONSABOUT CAREEXPLAIN ALLASPECTS OFAPROCEDURETEACHPATIENTSABOUT SIDEEFFECTS OFMED/CONTRASTEXPLAINHOWPATIENTWILLRECEIVERESULTSUSE THEPHRASE "WEWANT TOGIVE QUALITYCARE"ASKPATIENTFOR 2IDENTIFIERSMANAGEUP APROVIDERMANAGEUP A CO-WORKEROFFER AWHEELCHAIRTO A PATIENT

CASSVILLE AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SHOW EMPATHY FOR PATIENT SITUATION
  2. INTRODUCE YOURSELF TO A PATIENT
  3. SIT AT EYE LEVEL WHEN TALKING TO A PATIENT
  4. ESCORT THE PATIENT TO THE NEXT DEPT/OUT OF CLINIC
  5. OPEN THE DOOR FOR A PATIENT/FAMILY/VISITOR
  6. MANAGE YOURSELF UP
  7. ASK PATIENTS "IS THERE ANYTHING ELSE I CAN HELP YOU WITH"
  8. USE THE PHRASE "OUR PRIORITY IS"
  9. KNOCK ON THE PATIENT DOOR BEFORE ENTERING
  10. THANK PATIENTS FOR LETTING US CARE FOR THEM
  11. TELL THE PATIENT THEY WILL GET GREAT CARE
  12. ACKNOWLEDGE 2 PEOPLE IN THE HALL/WAITING AREA
  13. USE THE PHRASE "FOR YOUR SAFETY"
  14. ANSWER THE PHONE WITH A SMILE
  15. MANAGE UP A DEPARTMENT
  16. ASK IF PATIENT/FAMILY HAS QUESTIONS ABOUT CARE
  17. EXPLAIN ALL ASPECTS OF A PROCEDURE
  18. TEACH PATIENTS ABOUT SIDE EFFECTS OF MED/CONTRAST
  19. EXPLAIN HOW PATIENT WILL RECEIVE RESULTS
  20. USE THE PHRASE "WE WANT TO GIVE QUALITY CARE"
  21. ASK PATIENT FOR 2 IDENTIFIERS
  22. MANAGE UP A PROVIDER
  23. MANAGE UP A CO-WORKER
  24. OFFER A WHEELCHAIR TO A PATIENT