TELL THEPATIENTTHEY WILLGET GREATCAREKNOCK ONTHE PATIENTDOORBEFOREENTERINGMANAGEUP APROVIDERMANAGEYOURSELFUPUSE THEPHRASE "WEWANT TOGIVE QUALITYCARE"ANSWERTHE PHONEWITH ASMILEASK IFPATIENT/FAMILYHASQUESTIONSABOUT CARESIT AT EYELEVEL WHENTALKING TOA PATIENTTHANKPATIENTSFOR LETTINGUS CAREFOR THEMMANAGEUP A CO-WORKERACKNOWLEDGE2 PEOPLE INTHEHALL/WAITINGAREAEXPLAIN ALLASPECTS OFAPROCEDUREINTRODUCEYOURSELFTO APATIENTASKPATIENTFOR 2IDENTIFIERSUSE THEPHRASE"FOR YOURSAFETY"USE THEPHRASE"OURPRIORITYIS"TEACHPATIENTSABOUT SIDEEFFECTS OFMED/CONTRASTSHOWEMPATHYFORPATIENTSITUATIONMANAGE UPADEPARTMENTEXPLAINHOWPATIENTWILLRECEIVERESULTSESCORT THEPATIENT TOTHE NEXTDEPT/OUTOF CLINICOFFER AWHEELCHAIRTO A PATIENTASK PATIENTS"IS THEREANYTHINGELSE I CANHELP YOUWITH"OPEN THE DOOR FOR APATIENT/FAMILY/VISITORTELL THEPATIENTTHEY WILLGET GREATCAREKNOCK ONTHE PATIENTDOORBEFOREENTERINGMANAGEUP APROVIDERMANAGEYOURSELFUPUSE THEPHRASE "WEWANT TOGIVE QUALITYCARE"ANSWERTHE PHONEWITH ASMILEASK IFPATIENT/FAMILYHASQUESTIONSABOUT CARESIT AT EYELEVEL WHENTALKING TOA PATIENTTHANKPATIENTSFOR LETTINGUS CAREFOR THEMMANAGEUP A CO-WORKERACKNOWLEDGE2 PEOPLE INTHEHALL/WAITINGAREAEXPLAIN ALLASPECTS OFAPROCEDUREINTRODUCEYOURSELFTO APATIENTASKPATIENTFOR 2IDENTIFIERSUSE THEPHRASE"FOR YOURSAFETY"USE THEPHRASE"OURPRIORITYIS"TEACHPATIENTSABOUT SIDEEFFECTS OFMED/CONTRASTSHOWEMPATHYFORPATIENTSITUATIONMANAGE UPADEPARTMENTEXPLAINHOWPATIENTWILLRECEIVERESULTSESCORT THEPATIENT TOTHE NEXTDEPT/OUTOF CLINICOFFER AWHEELCHAIRTO A PATIENTASK PATIENTS"IS THEREANYTHINGELSE I CANHELP YOUWITH"OPEN THE DOOR FOR APATIENT/FAMILY/VISITOR

CASSVILLE AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. TELL THE PATIENT THEY WILL GET GREAT CARE
  2. KNOCK ON THE PATIENT DOOR BEFORE ENTERING
  3. MANAGE UP A PROVIDER
  4. MANAGE YOURSELF UP
  5. USE THE PHRASE "WE WANT TO GIVE QUALITY CARE"
  6. ANSWER THE PHONE WITH A SMILE
  7. ASK IF PATIENT/FAMILY HAS QUESTIONS ABOUT CARE
  8. SIT AT EYE LEVEL WHEN TALKING TO A PATIENT
  9. THANK PATIENTS FOR LETTING US CARE FOR THEM
  10. MANAGE UP A CO-WORKER
  11. ACKNOWLEDGE 2 PEOPLE IN THE HALL/WAITING AREA
  12. EXPLAIN ALL ASPECTS OF A PROCEDURE
  13. INTRODUCE YOURSELF TO A PATIENT
  14. ASK PATIENT FOR 2 IDENTIFIERS
  15. USE THE PHRASE "FOR YOUR SAFETY"
  16. USE THE PHRASE "OUR PRIORITY IS"
  17. TEACH PATIENTS ABOUT SIDE EFFECTS OF MED/CONTRAST
  18. SHOW EMPATHY FOR PATIENT SITUATION
  19. MANAGE UP A DEPARTMENT
  20. EXPLAIN HOW PATIENT WILL RECEIVE RESULTS
  21. ESCORT THE PATIENT TO THE NEXT DEPT/OUT OF CLINIC
  22. OFFER A WHEELCHAIR TO A PATIENT
  23. ASK PATIENTS "IS THERE ANYTHING ELSE I CAN HELP YOU WITH"
  24. OPEN THE DOOR FOR A PATIENT/FAMILY/VISITOR