INTRODUCEYOURSELFTO APATIENTKNOCK ONTHE PATIENTDOORBEFOREENTERINGMANAGEUP APROVIDERMANAGE UPADEPARTMENTANSWERTHE PHONEWITH ASMILEUSE THEPHRASE"OURPRIORITYIS"ACKNOWLEDGE2 PEOPLE INTHEHALL/WAITINGAREAEXPLAIN ALLASPECTS OFAPROCEDURETELL THEPATIENTTHEY WILLGET GREATCAREUSE THEPHRASE "WEWANT TOGIVE QUALITYCARE"OFFER AWHEELCHAIRTO A PATIENTASK IFPATIENT/FAMILYHASQUESTIONSABOUT CAREUSE THEPHRASE"FOR YOURSAFETY"ASK PATIENTS"IS THEREANYTHINGELSE I CANHELP YOUWITH"ASKPATIENTFOR 2IDENTIFIERSESCORT THEPATIENT TOTHE NEXTDEPT/OUTOF CLINICOPEN THE DOOR FOR APATIENT/FAMILY/VISITORTHANKPATIENTSFOR LETTINGUS CAREFOR THEMMANAGEUP A CO-WORKERSHOWEMPATHYFORPATIENTSITUATIONEXPLAINHOWPATIENTWILLRECEIVERESULTSSIT AT EYELEVEL WHENTALKING TOA PATIENTMANAGEYOURSELFUPTEACHPATIENTSABOUT SIDEEFFECTS OFMED/CONTRASTINTRODUCEYOURSELFTO APATIENTKNOCK ONTHE PATIENTDOORBEFOREENTERINGMANAGEUP APROVIDERMANAGE UPADEPARTMENTANSWERTHE PHONEWITH ASMILEUSE THEPHRASE"OURPRIORITYIS"ACKNOWLEDGE2 PEOPLE INTHEHALL/WAITINGAREAEXPLAIN ALLASPECTS OFAPROCEDURETELL THEPATIENTTHEY WILLGET GREATCAREUSE THEPHRASE "WEWANT TOGIVE QUALITYCARE"OFFER AWHEELCHAIRTO A PATIENTASK IFPATIENT/FAMILYHASQUESTIONSABOUT CAREUSE THEPHRASE"FOR YOURSAFETY"ASK PATIENTS"IS THEREANYTHINGELSE I CANHELP YOUWITH"ASKPATIENTFOR 2IDENTIFIERSESCORT THEPATIENT TOTHE NEXTDEPT/OUTOF CLINICOPEN THE DOOR FOR APATIENT/FAMILY/VISITORTHANKPATIENTSFOR LETTINGUS CAREFOR THEMMANAGEUP A CO-WORKERSHOWEMPATHYFORPATIENTSITUATIONEXPLAINHOWPATIENTWILLRECEIVERESULTSSIT AT EYELEVEL WHENTALKING TOA PATIENTMANAGEYOURSELFUPTEACHPATIENTSABOUT SIDEEFFECTS OFMED/CONTRAST

CASSVILLE AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. INTRODUCE YOURSELF TO A PATIENT
  2. KNOCK ON THE PATIENT DOOR BEFORE ENTERING
  3. MANAGE UP A PROVIDER
  4. MANAGE UP A DEPARTMENT
  5. ANSWER THE PHONE WITH A SMILE
  6. USE THE PHRASE "OUR PRIORITY IS"
  7. ACKNOWLEDGE 2 PEOPLE IN THE HALL/WAITING AREA
  8. EXPLAIN ALL ASPECTS OF A PROCEDURE
  9. TELL THE PATIENT THEY WILL GET GREAT CARE
  10. USE THE PHRASE "WE WANT TO GIVE QUALITY CARE"
  11. OFFER A WHEELCHAIR TO A PATIENT
  12. ASK IF PATIENT/FAMILY HAS QUESTIONS ABOUT CARE
  13. USE THE PHRASE "FOR YOUR SAFETY"
  14. ASK PATIENTS "IS THERE ANYTHING ELSE I CAN HELP YOU WITH"
  15. ASK PATIENT FOR 2 IDENTIFIERS
  16. ESCORT THE PATIENT TO THE NEXT DEPT/OUT OF CLINIC
  17. OPEN THE DOOR FOR A PATIENT/FAMILY/VISITOR
  18. THANK PATIENTS FOR LETTING US CARE FOR THEM
  19. MANAGE UP A CO-WORKER
  20. SHOW EMPATHY FOR PATIENT SITUATION
  21. EXPLAIN HOW PATIENT WILL RECEIVE RESULTS
  22. SIT AT EYE LEVEL WHEN TALKING TO A PATIENT
  23. MANAGE YOURSELF UP
  24. TEACH PATIENTS ABOUT SIDE EFFECTS OF MED/CONTRAST