ASK IFPATIENT/FAMILYHASQUESTIONSABOUT CARETEACHPATIENTSABOUT SIDEEFFECTS OFMED/CONTRASTKNOCK ONTHE PATIENTDOORBEFOREENTERINGOFFER AWHEELCHAIRTO A PATIENTASK PATIENTS"IS THEREANYTHINGELSE I CANHELP YOUWITH"MANAGEUP A CO-WORKERTHANKPATIENTSFOR LETTINGUS CAREFOR THEMOPEN THE DOOR FOR APATIENT/FAMILY/VISITORINTRODUCEYOURSELFTO APATIENTANSWERTHE PHONEWITH ASMILEMANAGEYOURSELFUPSIT AT EYELEVEL WHENTALKING TOA PATIENTEXPLAINHOWPATIENTWILLRECEIVERESULTSMANAGEUP APROVIDERUSE THEPHRASE"OURPRIORITYIS"USE THEPHRASE "WEWANT TOGIVE QUALITYCARE"ACKNOWLEDGE2 PEOPLE INTHEHALL/WAITINGAREAASKPATIENTFOR 2IDENTIFIERSEXPLAIN ALLASPECTS OFAPROCEDURETELL THEPATIENTTHEY WILLGET GREATCAREUSE THEPHRASE"FOR YOURSAFETY"SHOWEMPATHYFORPATIENTSITUATIONMANAGE UPADEPARTMENTESCORT THEPATIENT TOTHE NEXTDEPT/OUTOF CLINICASK IFPATIENT/FAMILYHASQUESTIONSABOUT CARETEACHPATIENTSABOUT SIDEEFFECTS OFMED/CONTRASTKNOCK ONTHE PATIENTDOORBEFOREENTERINGOFFER AWHEELCHAIRTO A PATIENTASK PATIENTS"IS THEREANYTHINGELSE I CANHELP YOUWITH"MANAGEUP A CO-WORKERTHANKPATIENTSFOR LETTINGUS CAREFOR THEMOPEN THE DOOR FOR APATIENT/FAMILY/VISITORINTRODUCEYOURSELFTO APATIENTANSWERTHE PHONEWITH ASMILEMANAGEYOURSELFUPSIT AT EYELEVEL WHENTALKING TOA PATIENTEXPLAINHOWPATIENTWILLRECEIVERESULTSMANAGEUP APROVIDERUSE THEPHRASE"OURPRIORITYIS"USE THEPHRASE "WEWANT TOGIVE QUALITYCARE"ACKNOWLEDGE2 PEOPLE INTHEHALL/WAITINGAREAASKPATIENTFOR 2IDENTIFIERSEXPLAIN ALLASPECTS OFAPROCEDURETELL THEPATIENTTHEY WILLGET GREATCAREUSE THEPHRASE"FOR YOURSAFETY"SHOWEMPATHYFORPATIENTSITUATIONMANAGE UPADEPARTMENTESCORT THEPATIENT TOTHE NEXTDEPT/OUTOF CLINIC

CASSVILLE AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ASK IF PATIENT/FAMILY HAS QUESTIONS ABOUT CARE
  2. TEACH PATIENTS ABOUT SIDE EFFECTS OF MED/CONTRAST
  3. KNOCK ON THE PATIENT DOOR BEFORE ENTERING
  4. OFFER A WHEELCHAIR TO A PATIENT
  5. ASK PATIENTS "IS THERE ANYTHING ELSE I CAN HELP YOU WITH"
  6. MANAGE UP A CO-WORKER
  7. THANK PATIENTS FOR LETTING US CARE FOR THEM
  8. OPEN THE DOOR FOR A PATIENT/FAMILY/VISITOR
  9. INTRODUCE YOURSELF TO A PATIENT
  10. ANSWER THE PHONE WITH A SMILE
  11. MANAGE YOURSELF UP
  12. SIT AT EYE LEVEL WHEN TALKING TO A PATIENT
  13. EXPLAIN HOW PATIENT WILL RECEIVE RESULTS
  14. MANAGE UP A PROVIDER
  15. USE THE PHRASE "OUR PRIORITY IS"
  16. USE THE PHRASE "WE WANT TO GIVE QUALITY CARE"
  17. ACKNOWLEDGE 2 PEOPLE IN THE HALL/WAITING AREA
  18. ASK PATIENT FOR 2 IDENTIFIERS
  19. EXPLAIN ALL ASPECTS OF A PROCEDURE
  20. TELL THE PATIENT THEY WILL GET GREAT CARE
  21. USE THE PHRASE "FOR YOUR SAFETY"
  22. SHOW EMPATHY FOR PATIENT SITUATION
  23. MANAGE UP A DEPARTMENT
  24. ESCORT THE PATIENT TO THE NEXT DEPT/OUT OF CLINIC