WelcomelunchLearnfrom BobHopeTell the truthabout whatyou can andCannot DoFocuson thepositiveYou will honoryourself andyour customersby finding thecourage whenyou need it.CelebrateaccomplishmentsHavecourageWhenyou seeit, say it.Avoidingconversations canlead to low morale,embarrassment, lackof growth, bottomline losses.Tell the truthwhen you’vemade amistakeHavethecourageCommunicatequicklyReceivea thankyou noteGivecustomers aconsistentexperienceKnow whoyou are andwho youwant to beTell the truthwhen it’s inyourcustomerbest interestSometimes thecost of avoidingdifficultconversations ismuch greater thanthe potentialembarrassment.ShareCheersandChucklesTell the truthwhen yourcustomerisn’t right“Call theCEODay”PracticeAccountabilityPeoplemake theirown funProvideincredibleBenefitsPut yourself inthe otherperson’sposition andbehaveaccordinglyCelebratemilestonesWorkers watto feelnoticed andappreciated.HubplumbingDifficultconversations youshould be havingwith employees,customers andyourselfBrandingGather alltheinformationBecompassionate,but pull nopunchesDeliverthe newsin personBecauseyou careGiveexcellentTrainingWelcomelunchLearnfrom BobHopeTell the truthabout whatyou can andCannot DoFocuson thepositiveYou will honoryourself andyour customersby finding thecourage whenyou need it.CelebrateaccomplishmentsHavecourageWhenyou seeit, say it.Avoidingconversations canlead to low morale,embarrassment, lackof growth, bottomline losses.Tell the truthwhen you’vemade amistakeHavethecourageCommunicatequicklyReceivea thankyou noteGivecustomers aconsistentexperienceKnow whoyou are andwho youwant to beTell the truthwhen it’s inyourcustomerbest interestSometimes thecost of avoidingdifficultconversations ismuch greater thanthe potentialembarrassment.ShareCheersandChucklesTell the truthwhen yourcustomerisn’t right“Call theCEODay”PracticeAccountabilityPeoplemake theirown funProvideincredibleBenefitsPut yourself inthe otherperson’sposition andbehaveaccordinglyCelebratemilestonesWorkers watto feelnoticed andappreciated.HubplumbingDifficultconversations youshould be havingwith employees,customers andyourselfBrandingGather alltheinformationBecompassionate,but pull nopunchesDeliverthe newsin personBecauseyou careGiveexcellentTraining

San Martin MDM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Welcome lunch
  2. Learn from Bob Hope
  3. Tell the truth about what you can and Cannot Do
  4. Focus on the positive
  5. You will honor yourself and your customers by finding the courage when you need it.
  6. Celebrate accomplishments
  7. Have courage
  8. When you see it, say it.
  9. Avoiding conversations can lead to low morale, embarrassment, lack of growth, bottom line losses.
  10. Tell the truth when you’ve made a mistake
  11. Have the courage
  12. Communicate quickly
  13. Receive a thank you note
  14. Give customers a consistent experience
  15. Know who you are and who you want to be
  16. Tell the truth when it’s in your customer best interest
  17. Sometimes the cost of avoiding difficult conversations is much greater than the potential embarrassment.
  18. Share Cheers and Chuckles
  19. Tell the truth when your customer isn’t right
  20. “Call the CEO Day”
  21. Practice Accountability
  22. People make their own fun
  23. Provide incredible Benefits
  24. Put yourself in the other person’s position and behave accordingly
  25. Celebrate milestones
  26. Workers wat to feel noticed and appreciated.
  27. Hub plumbing
  28. Difficult conversations you should be having with employees, customers and yourself
  29. Branding
  30. Gather all the information
  31. Be compassionate, but pull no punches
  32. Deliver the news in person
  33. Because you care
  34. Give excellent Training