Avoidingconversations canlead to low morale,embarrassment, lackof growth, bottomline losses.Givecustomers aconsistentexperienceWhenyou seeit, say it.Learnfrom BobHopePeoplemake theirown funGiveexcellentTrainingTell the truthwhen it’s inyourcustomerbest interestShareCheersandChucklesHavethecourageCelebrateaccomplishmentsTell the truthwhen yourcustomerisn’t rightHavecourageBecompassionate,but pull nopunchesKnow whoyou are andwho youwant to be“Call theCEODay”CommunicatequicklyPracticeAccountabilityBecauseyou careWelcomelunchReceivea thankyou noteHubplumbingProvideincredibleBenefitsFocuson thepositiveTell the truthabout whatyou can andCannot DoGather alltheinformationBrandingDeliverthe newsin personTell the truthwhen you’vemade amistakeDifficultconversations youshould be havingwith employees,customers andyourselfSometimes thecost of avoidingdifficultconversations ismuch greater thanthe potentialembarrassment.CelebratemilestonesWorkers watto feelnoticed andappreciated.You will honoryourself andyour customersby finding thecourage whenyou need it.Put yourself inthe otherperson’sposition andbehaveaccordinglyAvoidingconversations canlead to low morale,embarrassment, lackof growth, bottomline losses.Givecustomers aconsistentexperienceWhenyou seeit, say it.Learnfrom BobHopePeoplemake theirown funGiveexcellentTrainingTell the truthwhen it’s inyourcustomerbest interestShareCheersandChucklesHavethecourageCelebrateaccomplishmentsTell the truthwhen yourcustomerisn’t rightHavecourageBecompassionate,but pull nopunchesKnow whoyou are andwho youwant to be“Call theCEODay”CommunicatequicklyPracticeAccountabilityBecauseyou careWelcomelunchReceivea thankyou noteHubplumbingProvideincredibleBenefitsFocuson thepositiveTell the truthabout whatyou can andCannot DoGather alltheinformationBrandingDeliverthe newsin personTell the truthwhen you’vemade amistakeDifficultconversations youshould be havingwith employees,customers andyourselfSometimes thecost of avoidingdifficultconversations ismuch greater thanthe potentialembarrassment.CelebratemilestonesWorkers watto feelnoticed andappreciated.You will honoryourself andyour customersby finding thecourage whenyou need it.Put yourself inthe otherperson’sposition andbehaveaccordingly

San Martin MDM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Avoiding conversations can lead to low morale, embarrassment, lack of growth, bottom line losses.
  2. Give customers a consistent experience
  3. When you see it, say it.
  4. Learn from Bob Hope
  5. People make their own fun
  6. Give excellent Training
  7. Tell the truth when it’s in your customer best interest
  8. Share Cheers and Chuckles
  9. Have the courage
  10. Celebrate accomplishments
  11. Tell the truth when your customer isn’t right
  12. Have courage
  13. Be compassionate, but pull no punches
  14. Know who you are and who you want to be
  15. “Call the CEO Day”
  16. Communicate quickly
  17. Practice Accountability
  18. Because you care
  19. Welcome lunch
  20. Receive a thank you note
  21. Hub plumbing
  22. Provide incredible Benefits
  23. Focus on the positive
  24. Tell the truth about what you can and Cannot Do
  25. Gather all the information
  26. Branding
  27. Deliver the news in person
  28. Tell the truth when you’ve made a mistake
  29. Difficult conversations you should be having with employees, customers and yourself
  30. Sometimes the cost of avoiding difficult conversations is much greater than the potential embarrassment.
  31. Celebrate milestones
  32. Workers wat to feel noticed and appreciated.
  33. You will honor yourself and your customers by finding the courage when you need it.
  34. Put yourself in the other person’s position and behave accordingly