Put yourself inthe otherperson’sposition andbehaveaccordinglyLearnfrom BobHopeGather alltheinformationGiveexcellentTrainingTell the truthwhen you’vemade amistakeAvoidingconversations canlead to low morale,embarrassment, lackof growth, bottomline losses.PracticeAccountabilityShareCheersandChucklesBrandingBecauseyou careCelebratemilestonesProvideincredibleBenefitsWhenyou seeit, say it.Becompassionate,but pull nopunchesTell the truthwhen yourcustomerisn’t rightCommunicatequicklyHavethecourageWorkers watto feelnoticed andappreciated.Receivea thankyou noteHubplumbingKnow whoyou are andwho youwant to beSometimes thecost of avoidingdifficultconversations ismuch greater thanthe potentialembarrassment.Givecustomers aconsistentexperienceTell the truthwhen it’s inyourcustomerbest interestPeoplemake theirown funFocuson thepositiveDeliverthe newsin personTell the truthabout whatyou can andCannot DoDifficultconversations youshould be havingwith employees,customers andyourselfWelcomelunchYou will honoryourself andyour customersby finding thecourage whenyou need it.CelebrateaccomplishmentsHavecourage“Call theCEODay”Put yourself inthe otherperson’sposition andbehaveaccordinglyLearnfrom BobHopeGather alltheinformationGiveexcellentTrainingTell the truthwhen you’vemade amistakeAvoidingconversations canlead to low morale,embarrassment, lackof growth, bottomline losses.PracticeAccountabilityShareCheersandChucklesBrandingBecauseyou careCelebratemilestonesProvideincredibleBenefitsWhenyou seeit, say it.Becompassionate,but pull nopunchesTell the truthwhen yourcustomerisn’t rightCommunicatequicklyHavethecourageWorkers watto feelnoticed andappreciated.Receivea thankyou noteHubplumbingKnow whoyou are andwho youwant to beSometimes thecost of avoidingdifficultconversations ismuch greater thanthe potentialembarrassment.Givecustomers aconsistentexperienceTell the truthwhen it’s inyourcustomerbest interestPeoplemake theirown funFocuson thepositiveDeliverthe newsin personTell the truthabout whatyou can andCannot DoDifficultconversations youshould be havingwith employees,customers andyourselfWelcomelunchYou will honoryourself andyour customersby finding thecourage whenyou need it.CelebrateaccomplishmentsHavecourage“Call theCEODay”

San Martin MDM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Put yourself in the other person’s position and behave accordingly
  2. Learn from Bob Hope
  3. Gather all the information
  4. Give excellent Training
  5. Tell the truth when you’ve made a mistake
  6. Avoiding conversations can lead to low morale, embarrassment, lack of growth, bottom line losses.
  7. Practice Accountability
  8. Share Cheers and Chuckles
  9. Branding
  10. Because you care
  11. Celebrate milestones
  12. Provide incredible Benefits
  13. When you see it, say it.
  14. Be compassionate, but pull no punches
  15. Tell the truth when your customer isn’t right
  16. Communicate quickly
  17. Have the courage
  18. Workers wat to feel noticed and appreciated.
  19. Receive a thank you note
  20. Hub plumbing
  21. Know who you are and who you want to be
  22. Sometimes the cost of avoiding difficult conversations is much greater than the potential embarrassment.
  23. Give customers a consistent experience
  24. Tell the truth when it’s in your customer best interest
  25. People make their own fun
  26. Focus on the positive
  27. Deliver the news in person
  28. Tell the truth about what you can and Cannot Do
  29. Difficult conversations you should be having with employees, customers and yourself
  30. Welcome lunch
  31. You will honor yourself and your customers by finding the courage when you need it.
  32. Celebrate accomplishments
  33. Have courage
  34. “Call the CEO Day”