Peoplemake theirown funReceivea thankyou noteCommunicatequicklyTell the truthwhen it’s inyourcustomerbest interestWhenyou seeit, say it.Givecustomers aconsistentexperienceGiveexcellentTrainingBecompassionate,but pull nopunchesDifficultconversations youshould be havingwith employees,customers andyourselfHavethecourage“Call theCEODay”WelcomelunchFocuson thepositiveShareCheersandChucklesLearnfrom BobHopePracticeAccountabilityTell the truthwhen yourcustomerisn’t rightHavecourageHubplumbingTell the truthabout whatyou can andCannot DoGather alltheinformationAvoidingconversations canlead to low morale,embarrassment, lackof growth, bottomline losses.Put yourself inthe otherperson’sposition andbehaveaccordinglyBrandingProvideincredibleBenefitsKnow whoyou are andwho youwant to beYou will honoryourself andyour customersby finding thecourage whenyou need it.Tell the truthwhen you’vemade amistakeCelebratemilestonesSometimes thecost of avoidingdifficultconversations ismuch greater thanthe potentialembarrassment.Workers watto feelnoticed andappreciated.Deliverthe newsin personBecauseyou careCelebrateaccomplishmentsPeoplemake theirown funReceivea thankyou noteCommunicatequicklyTell the truthwhen it’s inyourcustomerbest interestWhenyou seeit, say it.Givecustomers aconsistentexperienceGiveexcellentTrainingBecompassionate,but pull nopunchesDifficultconversations youshould be havingwith employees,customers andyourselfHavethecourage“Call theCEODay”WelcomelunchFocuson thepositiveShareCheersandChucklesLearnfrom BobHopePracticeAccountabilityTell the truthwhen yourcustomerisn’t rightHavecourageHubplumbingTell the truthabout whatyou can andCannot DoGather alltheinformationAvoidingconversations canlead to low morale,embarrassment, lackof growth, bottomline losses.Put yourself inthe otherperson’sposition andbehaveaccordinglyBrandingProvideincredibleBenefitsKnow whoyou are andwho youwant to beYou will honoryourself andyour customersby finding thecourage whenyou need it.Tell the truthwhen you’vemade amistakeCelebratemilestonesSometimes thecost of avoidingdifficultconversations ismuch greater thanthe potentialembarrassment.Workers watto feelnoticed andappreciated.Deliverthe newsin personBecauseyou careCelebrateaccomplishments

San Martin MDM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. People make their own fun
  2. Receive a thank you note
  3. Communicate quickly
  4. Tell the truth when it’s in your customer best interest
  5. When you see it, say it.
  6. Give customers a consistent experience
  7. Give excellent Training
  8. Be compassionate, but pull no punches
  9. Difficult conversations you should be having with employees, customers and yourself
  10. Have the courage
  11. “Call the CEO Day”
  12. Welcome lunch
  13. Focus on the positive
  14. Share Cheers and Chuckles
  15. Learn from Bob Hope
  16. Practice Accountability
  17. Tell the truth when your customer isn’t right
  18. Have courage
  19. Hub plumbing
  20. Tell the truth about what you can and Cannot Do
  21. Gather all the information
  22. Avoiding conversations can lead to low morale, embarrassment, lack of growth, bottom line losses.
  23. Put yourself in the other person’s position and behave accordingly
  24. Branding
  25. Provide incredible Benefits
  26. Know who you are and who you want to be
  27. You will honor yourself and your customers by finding the courage when you need it.
  28. Tell the truth when you’ve made a mistake
  29. Celebrate milestones
  30. Sometimes the cost of avoiding difficult conversations is much greater than the potential embarrassment.
  31. Workers wat to feel noticed and appreciated.
  32. Deliver the news in person
  33. Because you care
  34. Celebrate accomplishments