Put yourself inthe otherperson’sposition andbehaveaccordinglyHavecourageBrandingAvoidingconversations canlead to low morale,embarrassment, lackof growth, bottomline losses.CelebratemilestonesYou will honoryourself andyour customersby finding thecourage whenyou need it.“Call theCEODay”Deliverthe newsin personGivecustomers aconsistentexperienceHavethecourageTell the truthwhen yourcustomerisn’t rightPracticeAccountabilityTell the truthabout whatyou can andCannot DoCommunicatequicklyShareCheersandChucklesSometimes thecost of avoidingdifficultconversations ismuch greater thanthe potentialembarrassment.CelebrateaccomplishmentsBecauseyou careWhenyou seeit, say it.HubplumbingReceivea thankyou notePeoplemake theirown funTell the truthwhen you’vemade amistakeWorkers watto feelnoticed andappreciated.ProvideincredibleBenefitsBecompassionate,but pull nopunchesWelcomelunchKnow whoyou are andwho youwant to beFocuson thepositiveDifficultconversations youshould be havingwith employees,customers andyourselfGiveexcellentTrainingGather alltheinformationTell the truthwhen it’s inyourcustomerbest interestLearnfrom BobHopePut yourself inthe otherperson’sposition andbehaveaccordinglyHavecourageBrandingAvoidingconversations canlead to low morale,embarrassment, lackof growth, bottomline losses.CelebratemilestonesYou will honoryourself andyour customersby finding thecourage whenyou need it.“Call theCEODay”Deliverthe newsin personGivecustomers aconsistentexperienceHavethecourageTell the truthwhen yourcustomerisn’t rightPracticeAccountabilityTell the truthabout whatyou can andCannot DoCommunicatequicklyShareCheersandChucklesSometimes thecost of avoidingdifficultconversations ismuch greater thanthe potentialembarrassment.CelebrateaccomplishmentsBecauseyou careWhenyou seeit, say it.HubplumbingReceivea thankyou notePeoplemake theirown funTell the truthwhen you’vemade amistakeWorkers watto feelnoticed andappreciated.ProvideincredibleBenefitsBecompassionate,but pull nopunchesWelcomelunchKnow whoyou are andwho youwant to beFocuson thepositiveDifficultconversations youshould be havingwith employees,customers andyourselfGiveexcellentTrainingGather alltheinformationTell the truthwhen it’s inyourcustomerbest interestLearnfrom BobHope

San Martin MDM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Put yourself in the other person’s position and behave accordingly
  2. Have courage
  3. Branding
  4. Avoiding conversations can lead to low morale, embarrassment, lack of growth, bottom line losses.
  5. Celebrate milestones
  6. You will honor yourself and your customers by finding the courage when you need it.
  7. “Call the CEO Day”
  8. Deliver the news in person
  9. Give customers a consistent experience
  10. Have the courage
  11. Tell the truth when your customer isn’t right
  12. Practice Accountability
  13. Tell the truth about what you can and Cannot Do
  14. Communicate quickly
  15. Share Cheers and Chuckles
  16. Sometimes the cost of avoiding difficult conversations is much greater than the potential embarrassment.
  17. Celebrate accomplishments
  18. Because you care
  19. When you see it, say it.
  20. Hub plumbing
  21. Receive a thank you note
  22. People make their own fun
  23. Tell the truth when you’ve made a mistake
  24. Workers wat to feel noticed and appreciated.
  25. Provide incredible Benefits
  26. Be compassionate, but pull no punches
  27. Welcome lunch
  28. Know who you are and who you want to be
  29. Focus on the positive
  30. Difficult conversations you should be having with employees, customers and yourself
  31. Give excellent Training
  32. Gather all the information
  33. Tell the truth when it’s in your customer best interest
  34. Learn from Bob Hope