Peoplemake theirown funBecompassionate,but pull nopunchesWelcomelunchTell the truthabout whatyou can andCannot DoHubplumbingLearnfrom BobHopeTell the truthwhen yourcustomerisn’t rightKnow whoyou are andwho youwant to beTell the truthwhen it’s inyourcustomerbest interestSometimes thecost of avoidingdifficultconversations ismuch greater thanthe potentialembarrassment.ShareCheersandChucklesYou will honoryourself andyour customersby finding thecourage whenyou need it.Workers watto feelnoticed andappreciated.BrandingGiveexcellentTrainingDifficultconversations youshould be havingwith employees,customers andyourselfPracticeAccountabilityReceivea thankyou noteBecauseyou careWhenyou seeit, say it.CelebrateaccomplishmentsHavecourageHavethecourageProvideincredibleBenefitsTell the truthwhen you’vemade amistakeGivecustomers aconsistentexperienceCommunicatequicklyDeliverthe newsin person“Call theCEODay”Avoidingconversations canlead to low morale,embarrassment, lackof growth, bottomline losses.Put yourself inthe otherperson’sposition andbehaveaccordinglyCelebratemilestonesFocuson thepositiveGather alltheinformationPeoplemake theirown funBecompassionate,but pull nopunchesWelcomelunchTell the truthabout whatyou can andCannot DoHubplumbingLearnfrom BobHopeTell the truthwhen yourcustomerisn’t rightKnow whoyou are andwho youwant to beTell the truthwhen it’s inyourcustomerbest interestSometimes thecost of avoidingdifficultconversations ismuch greater thanthe potentialembarrassment.ShareCheersandChucklesYou will honoryourself andyour customersby finding thecourage whenyou need it.Workers watto feelnoticed andappreciated.BrandingGiveexcellentTrainingDifficultconversations youshould be havingwith employees,customers andyourselfPracticeAccountabilityReceivea thankyou noteBecauseyou careWhenyou seeit, say it.CelebrateaccomplishmentsHavecourageHavethecourageProvideincredibleBenefitsTell the truthwhen you’vemade amistakeGivecustomers aconsistentexperienceCommunicatequicklyDeliverthe newsin person“Call theCEODay”Avoidingconversations canlead to low morale,embarrassment, lackof growth, bottomline losses.Put yourself inthe otherperson’sposition andbehaveaccordinglyCelebratemilestonesFocuson thepositiveGather alltheinformation

San Martin MDM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. People make their own fun
  2. Be compassionate, but pull no punches
  3. Welcome lunch
  4. Tell the truth about what you can and Cannot Do
  5. Hub plumbing
  6. Learn from Bob Hope
  7. Tell the truth when your customer isn’t right
  8. Know who you are and who you want to be
  9. Tell the truth when it’s in your customer best interest
  10. Sometimes the cost of avoiding difficult conversations is much greater than the potential embarrassment.
  11. Share Cheers and Chuckles
  12. You will honor yourself and your customers by finding the courage when you need it.
  13. Workers wat to feel noticed and appreciated.
  14. Branding
  15. Give excellent Training
  16. Difficult conversations you should be having with employees, customers and yourself
  17. Practice Accountability
  18. Receive a thank you note
  19. Because you care
  20. When you see it, say it.
  21. Celebrate accomplishments
  22. Have courage
  23. Have the courage
  24. Provide incredible Benefits
  25. Tell the truth when you’ve made a mistake
  26. Give customers a consistent experience
  27. Communicate quickly
  28. Deliver the news in person
  29. “Call the CEO Day”
  30. Avoiding conversations can lead to low morale, embarrassment, lack of growth, bottom line losses.
  31. Put yourself in the other person’s position and behave accordingly
  32. Celebrate milestones
  33. Focus on the positive
  34. Gather all the information