Becauseyou careBrandingCommunicatequicklyShareCheersandChucklesKnow whoyou are andwho youwant to beGather alltheinformationPracticeAccountabilityBecompassionate,but pull nopunchesGivecustomers aconsistentexperienceTell the truthwhen it’s inyourcustomerbest interestWhenyou seeit, say it.Tell the truthwhen yourcustomerisn’t rightHavecourage“Call theCEODay”WelcomelunchPeoplemake theirown funDifficultconversations youshould be havingwith employees,customers andyourselfTell the truthabout whatyou can andCannot DoCelebrateaccomplishmentsPut yourself inthe otherperson’sposition andbehaveaccordinglyHavethecourageAvoidingconversations canlead to low morale,embarrassment, lackof growth, bottomline losses.Sometimes thecost of avoidingdifficultconversations ismuch greater thanthe potentialembarrassment.ProvideincredibleBenefitsWorkers watto feelnoticed andappreciated.Learnfrom BobHopeGiveexcellentTrainingHubplumbingTell the truthwhen you’vemade amistakeFocuson thepositiveDeliverthe newsin personCelebratemilestonesReceivea thankyou noteYou will honoryourself andyour customersby finding thecourage whenyou need it.Becauseyou careBrandingCommunicatequicklyShareCheersandChucklesKnow whoyou are andwho youwant to beGather alltheinformationPracticeAccountabilityBecompassionate,but pull nopunchesGivecustomers aconsistentexperienceTell the truthwhen it’s inyourcustomerbest interestWhenyou seeit, say it.Tell the truthwhen yourcustomerisn’t rightHavecourage“Call theCEODay”WelcomelunchPeoplemake theirown funDifficultconversations youshould be havingwith employees,customers andyourselfTell the truthabout whatyou can andCannot DoCelebrateaccomplishmentsPut yourself inthe otherperson’sposition andbehaveaccordinglyHavethecourageAvoidingconversations canlead to low morale,embarrassment, lackof growth, bottomline losses.Sometimes thecost of avoidingdifficultconversations ismuch greater thanthe potentialembarrassment.ProvideincredibleBenefitsWorkers watto feelnoticed andappreciated.Learnfrom BobHopeGiveexcellentTrainingHubplumbingTell the truthwhen you’vemade amistakeFocuson thepositiveDeliverthe newsin personCelebratemilestonesReceivea thankyou noteYou will honoryourself andyour customersby finding thecourage whenyou need it.

San Martin MDM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Because you care
  2. Branding
  3. Communicate quickly
  4. Share Cheers and Chuckles
  5. Know who you are and who you want to be
  6. Gather all the information
  7. Practice Accountability
  8. Be compassionate, but pull no punches
  9. Give customers a consistent experience
  10. Tell the truth when it’s in your customer best interest
  11. When you see it, say it.
  12. Tell the truth when your customer isn’t right
  13. Have courage
  14. “Call the CEO Day”
  15. Welcome lunch
  16. People make their own fun
  17. Difficult conversations you should be having with employees, customers and yourself
  18. Tell the truth about what you can and Cannot Do
  19. Celebrate accomplishments
  20. Put yourself in the other person’s position and behave accordingly
  21. Have the courage
  22. Avoiding conversations can lead to low morale, embarrassment, lack of growth, bottom line losses.
  23. Sometimes the cost of avoiding difficult conversations is much greater than the potential embarrassment.
  24. Provide incredible Benefits
  25. Workers wat to feel noticed and appreciated.
  26. Learn from Bob Hope
  27. Give excellent Training
  28. Hub plumbing
  29. Tell the truth when you’ve made a mistake
  30. Focus on the positive
  31. Deliver the news in person
  32. Celebrate milestones
  33. Receive a thank you note
  34. You will honor yourself and your customers by finding the courage when you need it.