HavethecourageHubplumbingAvoidingconversations canlead to low morale,embarrassment, lackof growth, bottomline losses.Deliverthe newsin personBecauseyou carePracticeAccountabilityProvideincredibleBenefitsWhenyou seeit, say it.Put yourself inthe otherperson’sposition andbehaveaccordinglyBecompassionate,but pull nopunchesCelebrateaccomplishmentsShareCheersandChuckles“Call theCEODay”Focuson thepositiveYou will honoryourself andyour customersby finding thecourage whenyou need it.Peoplemake theirown funSometimes thecost of avoidingdifficultconversations ismuch greater thanthe potentialembarrassment.HavecourageWorkers watto feelnoticed andappreciated.Learnfrom BobHopeDifficultconversations youshould be havingwith employees,customers andyourselfReceivea thankyou noteTell the truthabout whatyou can andCannot DoBrandingTell the truthwhen you’vemade amistakeTell the truthwhen yourcustomerisn’t rightCommunicatequicklyGiveexcellentTrainingWelcomelunchGather alltheinformationTell the truthwhen it’s inyourcustomerbest interestGivecustomers aconsistentexperienceKnow whoyou are andwho youwant to beCelebratemilestonesHavethecourageHubplumbingAvoidingconversations canlead to low morale,embarrassment, lackof growth, bottomline losses.Deliverthe newsin personBecauseyou carePracticeAccountabilityProvideincredibleBenefitsWhenyou seeit, say it.Put yourself inthe otherperson’sposition andbehaveaccordinglyBecompassionate,but pull nopunchesCelebrateaccomplishmentsShareCheersandChuckles“Call theCEODay”Focuson thepositiveYou will honoryourself andyour customersby finding thecourage whenyou need it.Peoplemake theirown funSometimes thecost of avoidingdifficultconversations ismuch greater thanthe potentialembarrassment.HavecourageWorkers watto feelnoticed andappreciated.Learnfrom BobHopeDifficultconversations youshould be havingwith employees,customers andyourselfReceivea thankyou noteTell the truthabout whatyou can andCannot DoBrandingTell the truthwhen you’vemade amistakeTell the truthwhen yourcustomerisn’t rightCommunicatequicklyGiveexcellentTrainingWelcomelunchGather alltheinformationTell the truthwhen it’s inyourcustomerbest interestGivecustomers aconsistentexperienceKnow whoyou are andwho youwant to beCelebratemilestones

San Martin MDM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have the courage
  2. Hub plumbing
  3. Avoiding conversations can lead to low morale, embarrassment, lack of growth, bottom line losses.
  4. Deliver the news in person
  5. Because you care
  6. Practice Accountability
  7. Provide incredible Benefits
  8. When you see it, say it.
  9. Put yourself in the other person’s position and behave accordingly
  10. Be compassionate, but pull no punches
  11. Celebrate accomplishments
  12. Share Cheers and Chuckles
  13. “Call the CEO Day”
  14. Focus on the positive
  15. You will honor yourself and your customers by finding the courage when you need it.
  16. People make their own fun
  17. Sometimes the cost of avoiding difficult conversations is much greater than the potential embarrassment.
  18. Have courage
  19. Workers wat to feel noticed and appreciated.
  20. Learn from Bob Hope
  21. Difficult conversations you should be having with employees, customers and yourself
  22. Receive a thank you note
  23. Tell the truth about what you can and Cannot Do
  24. Branding
  25. Tell the truth when you’ve made a mistake
  26. Tell the truth when your customer isn’t right
  27. Communicate quickly
  28. Give excellent Training
  29. Welcome lunch
  30. Gather all the information
  31. Tell the truth when it’s in your customer best interest
  32. Give customers a consistent experience
  33. Know who you are and who you want to be
  34. Celebrate milestones