Givecustomers aconsistentexperienceTell the truthwhen it’s inyourcustomerbest interestPut yourself inthe otherperson’sposition andbehaveaccordinglyHubplumbingPeoplemake theirown funGiveexcellentTrainingTell the truthwhen you’vemade amistakeSometimes thecost of avoidingdifficultconversations ismuch greater thanthe potentialembarrassment.Tell the truthabout whatyou can andCannot Do“Call theCEODay”WelcomelunchHavecourageGather alltheinformationShareCheersandChucklesBrandingFocuson thepositiveCelebratemilestonesYou will honoryourself andyour customersby finding thecourage whenyou need it.Whenyou seeit, say it.HavethecourageProvideincredibleBenefitsDifficultconversations youshould be havingwith employees,customers andyourselfKnow whoyou are andwho youwant to beDeliverthe newsin personAvoidingconversations canlead to low morale,embarrassment, lackof growth, bottomline losses.Learnfrom BobHopeReceivea thankyou notePracticeAccountabilityTell the truthwhen yourcustomerisn’t rightCelebrateaccomplishmentsWorkers watto feelnoticed andappreciated.CommunicatequicklyBecompassionate,but pull nopunchesBecauseyou careGivecustomers aconsistentexperienceTell the truthwhen it’s inyourcustomerbest interestPut yourself inthe otherperson’sposition andbehaveaccordinglyHubplumbingPeoplemake theirown funGiveexcellentTrainingTell the truthwhen you’vemade amistakeSometimes thecost of avoidingdifficultconversations ismuch greater thanthe potentialembarrassment.Tell the truthabout whatyou can andCannot Do“Call theCEODay”WelcomelunchHavecourageGather alltheinformationShareCheersandChucklesBrandingFocuson thepositiveCelebratemilestonesYou will honoryourself andyour customersby finding thecourage whenyou need it.Whenyou seeit, say it.HavethecourageProvideincredibleBenefitsDifficultconversations youshould be havingwith employees,customers andyourselfKnow whoyou are andwho youwant to beDeliverthe newsin personAvoidingconversations canlead to low morale,embarrassment, lackof growth, bottomline losses.Learnfrom BobHopeReceivea thankyou notePracticeAccountabilityTell the truthwhen yourcustomerisn’t rightCelebrateaccomplishmentsWorkers watto feelnoticed andappreciated.CommunicatequicklyBecompassionate,but pull nopunchesBecauseyou care

San Martin MDM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give customers a consistent experience
  2. Tell the truth when it’s in your customer best interest
  3. Put yourself in the other person’s position and behave accordingly
  4. Hub plumbing
  5. People make their own fun
  6. Give excellent Training
  7. Tell the truth when you’ve made a mistake
  8. Sometimes the cost of avoiding difficult conversations is much greater than the potential embarrassment.
  9. Tell the truth about what you can and Cannot Do
  10. “Call the CEO Day”
  11. Welcome lunch
  12. Have courage
  13. Gather all the information
  14. Share Cheers and Chuckles
  15. Branding
  16. Focus on the positive
  17. Celebrate milestones
  18. You will honor yourself and your customers by finding the courage when you need it.
  19. When you see it, say it.
  20. Have the courage
  21. Provide incredible Benefits
  22. Difficult conversations you should be having with employees, customers and yourself
  23. Know who you are and who you want to be
  24. Deliver the news in person
  25. Avoiding conversations can lead to low morale, embarrassment, lack of growth, bottom line losses.
  26. Learn from Bob Hope
  27. Receive a thank you note
  28. Practice Accountability
  29. Tell the truth when your customer isn’t right
  30. Celebrate accomplishments
  31. Workers wat to feel noticed and appreciated.
  32. Communicate quickly
  33. Be compassionate, but pull no punches
  34. Because you care