CelebrateaccomplishmentsBrandingTell the truthabout whatyou can andCannot DoDeliverthe newsin personHubplumbingGivecustomers aconsistentexperienceFocuson thepositiveDifficultconversations youshould be havingwith employees,customers andyourself“Call theCEODay”CommunicatequicklyLearnfrom BobHopeTell the truthwhen it’s inyourcustomerbest interestTell the truthwhen you’vemade amistakeReceivea thankyou noteGiveexcellentTrainingPracticeAccountabilityKnow whoyou are andwho youwant to beShareCheersandChucklesHavethecourageBecauseyou carePut yourself inthe otherperson’sposition andbehaveaccordinglyWelcomelunchGather alltheinformationWhenyou seeit, say it.Becompassionate,but pull nopunchesWorkers watto feelnoticed andappreciated.Avoidingconversations canlead to low morale,embarrassment, lackof growth, bottomline losses.Sometimes thecost of avoidingdifficultconversations ismuch greater thanthe potentialembarrassment.You will honoryourself andyour customersby finding thecourage whenyou need it.Peoplemake theirown funTell the truthwhen yourcustomerisn’t rightHavecourageCelebratemilestonesProvideincredibleBenefitsCelebrateaccomplishmentsBrandingTell the truthabout whatyou can andCannot DoDeliverthe newsin personHubplumbingGivecustomers aconsistentexperienceFocuson thepositiveDifficultconversations youshould be havingwith employees,customers andyourself“Call theCEODay”CommunicatequicklyLearnfrom BobHopeTell the truthwhen it’s inyourcustomerbest interestTell the truthwhen you’vemade amistakeReceivea thankyou noteGiveexcellentTrainingPracticeAccountabilityKnow whoyou are andwho youwant to beShareCheersandChucklesHavethecourageBecauseyou carePut yourself inthe otherperson’sposition andbehaveaccordinglyWelcomelunchGather alltheinformationWhenyou seeit, say it.Becompassionate,but pull nopunchesWorkers watto feelnoticed andappreciated.Avoidingconversations canlead to low morale,embarrassment, lackof growth, bottomline losses.Sometimes thecost of avoidingdifficultconversations ismuch greater thanthe potentialembarrassment.You will honoryourself andyour customersby finding thecourage whenyou need it.Peoplemake theirown funTell the truthwhen yourcustomerisn’t rightHavecourageCelebratemilestonesProvideincredibleBenefits

San Martin MDM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Celebrate accomplishments
  2. Branding
  3. Tell the truth about what you can and Cannot Do
  4. Deliver the news in person
  5. Hub plumbing
  6. Give customers a consistent experience
  7. Focus on the positive
  8. Difficult conversations you should be having with employees, customers and yourself
  9. “Call the CEO Day”
  10. Communicate quickly
  11. Learn from Bob Hope
  12. Tell the truth when it’s in your customer best interest
  13. Tell the truth when you’ve made a mistake
  14. Receive a thank you note
  15. Give excellent Training
  16. Practice Accountability
  17. Know who you are and who you want to be
  18. Share Cheers and Chuckles
  19. Have the courage
  20. Because you care
  21. Put yourself in the other person’s position and behave accordingly
  22. Welcome lunch
  23. Gather all the information
  24. When you see it, say it.
  25. Be compassionate, but pull no punches
  26. Workers wat to feel noticed and appreciated.
  27. Avoiding conversations can lead to low morale, embarrassment, lack of growth, bottom line losses.
  28. Sometimes the cost of avoiding difficult conversations is much greater than the potential embarrassment.
  29. You will honor yourself and your customers by finding the courage when you need it.
  30. People make their own fun
  31. Tell the truth when your customer isn’t right
  32. Have courage
  33. Celebrate milestones
  34. Provide incredible Benefits