CommunicatequicklyAvoidingconversations canlead to low morale,embarrassment, lackof growth, bottomline losses.Becompassionate,but pull nopunchesTell the truthabout whatyou can andCannot Do“Call theCEODay”Put yourself inthe otherperson’sposition andbehaveaccordinglyWhenyou seeit, say it.CelebrateaccomplishmentsLearnfrom BobHopeGather alltheinformationProvideincredibleBenefitsPracticeAccountabilityYou will honoryourself andyour customersby finding thecourage whenyou need it.WelcomelunchTell the truthwhen you’vemade amistakeGiveexcellentTrainingHavecourageWorkers watto feelnoticed andappreciated.CelebratemilestonesHubplumbingGivecustomers aconsistentexperienceKnow whoyou are andwho youwant to beReceivea thankyou noteBrandingSometimes thecost of avoidingdifficultconversations ismuch greater thanthe potentialembarrassment.Tell the truthwhen it’s inyourcustomerbest interestShareCheersandChucklesDeliverthe newsin personHavethecourageBecauseyou careFocuson thepositiveDifficultconversations youshould be havingwith employees,customers andyourselfPeoplemake theirown funTell the truthwhen yourcustomerisn’t rightCommunicatequicklyAvoidingconversations canlead to low morale,embarrassment, lackof growth, bottomline losses.Becompassionate,but pull nopunchesTell the truthabout whatyou can andCannot Do“Call theCEODay”Put yourself inthe otherperson’sposition andbehaveaccordinglyWhenyou seeit, say it.CelebrateaccomplishmentsLearnfrom BobHopeGather alltheinformationProvideincredibleBenefitsPracticeAccountabilityYou will honoryourself andyour customersby finding thecourage whenyou need it.WelcomelunchTell the truthwhen you’vemade amistakeGiveexcellentTrainingHavecourageWorkers watto feelnoticed andappreciated.CelebratemilestonesHubplumbingGivecustomers aconsistentexperienceKnow whoyou are andwho youwant to beReceivea thankyou noteBrandingSometimes thecost of avoidingdifficultconversations ismuch greater thanthe potentialembarrassment.Tell the truthwhen it’s inyourcustomerbest interestShareCheersandChucklesDeliverthe newsin personHavethecourageBecauseyou careFocuson thepositiveDifficultconversations youshould be havingwith employees,customers andyourselfPeoplemake theirown funTell the truthwhen yourcustomerisn’t right

San Martin MDM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Communicate quickly
  2. Avoiding conversations can lead to low morale, embarrassment, lack of growth, bottom line losses.
  3. Be compassionate, but pull no punches
  4. Tell the truth about what you can and Cannot Do
  5. “Call the CEO Day”
  6. Put yourself in the other person’s position and behave accordingly
  7. When you see it, say it.
  8. Celebrate accomplishments
  9. Learn from Bob Hope
  10. Gather all the information
  11. Provide incredible Benefits
  12. Practice Accountability
  13. You will honor yourself and your customers by finding the courage when you need it.
  14. Welcome lunch
  15. Tell the truth when you’ve made a mistake
  16. Give excellent Training
  17. Have courage
  18. Workers wat to feel noticed and appreciated.
  19. Celebrate milestones
  20. Hub plumbing
  21. Give customers a consistent experience
  22. Know who you are and who you want to be
  23. Receive a thank you note
  24. Branding
  25. Sometimes the cost of avoiding difficult conversations is much greater than the potential embarrassment.
  26. Tell the truth when it’s in your customer best interest
  27. Share Cheers and Chuckles
  28. Deliver the news in person
  29. Have the courage
  30. Because you care
  31. Focus on the positive
  32. Difficult conversations you should be having with employees, customers and yourself
  33. People make their own fun
  34. Tell the truth when your customer isn’t right