CelebrateaccomplishmentsHavecourageDeliverthe newsin personGivecustomers aconsistentexperienceTell the truthabout whatyou can andCannot DoTell the truthwhen it’s inyourcustomerbest interestDifficultconversations youshould be havingwith employees,customers andyourselfWorkers watto feelnoticed andappreciated.Focuson thepositiveLearnfrom BobHopeProvideincredibleBenefits“Call theCEODay”Gather alltheinformationYou will honoryourself andyour customersby finding thecourage whenyou need it.BrandingHubplumbingWhenyou seeit, say it.Tell the truthwhen you’vemade amistakeTell the truthwhen yourcustomerisn’t rightPeoplemake theirown funKnow whoyou are andwho youwant to beGiveexcellentTrainingBecompassionate,but pull nopunchesPut yourself inthe otherperson’sposition andbehaveaccordinglyWelcomelunchSometimes thecost of avoidingdifficultconversations ismuch greater thanthe potentialembarrassment.Becauseyou careReceivea thankyou notePracticeAccountabilityCelebratemilestonesAvoidingconversations canlead to low morale,embarrassment, lackof growth, bottomline losses.CommunicatequicklyShareCheersandChucklesHavethecourageCelebrateaccomplishmentsHavecourageDeliverthe newsin personGivecustomers aconsistentexperienceTell the truthabout whatyou can andCannot DoTell the truthwhen it’s inyourcustomerbest interestDifficultconversations youshould be havingwith employees,customers andyourselfWorkers watto feelnoticed andappreciated.Focuson thepositiveLearnfrom BobHopeProvideincredibleBenefits“Call theCEODay”Gather alltheinformationYou will honoryourself andyour customersby finding thecourage whenyou need it.BrandingHubplumbingWhenyou seeit, say it.Tell the truthwhen you’vemade amistakeTell the truthwhen yourcustomerisn’t rightPeoplemake theirown funKnow whoyou are andwho youwant to beGiveexcellentTrainingBecompassionate,but pull nopunchesPut yourself inthe otherperson’sposition andbehaveaccordinglyWelcomelunchSometimes thecost of avoidingdifficultconversations ismuch greater thanthe potentialembarrassment.Becauseyou careReceivea thankyou notePracticeAccountabilityCelebratemilestonesAvoidingconversations canlead to low morale,embarrassment, lackof growth, bottomline losses.CommunicatequicklyShareCheersandChucklesHavethecourage

San Martin MDM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Celebrate accomplishments
  2. Have courage
  3. Deliver the news in person
  4. Give customers a consistent experience
  5. Tell the truth about what you can and Cannot Do
  6. Tell the truth when it’s in your customer best interest
  7. Difficult conversations you should be having with employees, customers and yourself
  8. Workers wat to feel noticed and appreciated.
  9. Focus on the positive
  10. Learn from Bob Hope
  11. Provide incredible Benefits
  12. “Call the CEO Day”
  13. Gather all the information
  14. You will honor yourself and your customers by finding the courage when you need it.
  15. Branding
  16. Hub plumbing
  17. When you see it, say it.
  18. Tell the truth when you’ve made a mistake
  19. Tell the truth when your customer isn’t right
  20. People make their own fun
  21. Know who you are and who you want to be
  22. Give excellent Training
  23. Be compassionate, but pull no punches
  24. Put yourself in the other person’s position and behave accordingly
  25. Welcome lunch
  26. Sometimes the cost of avoiding difficult conversations is much greater than the potential embarrassment.
  27. Because you care
  28. Receive a thank you note
  29. Practice Accountability
  30. Celebrate milestones
  31. Avoiding conversations can lead to low morale, embarrassment, lack of growth, bottom line losses.
  32. Communicate quickly
  33. Share Cheers and Chuckles
  34. Have the courage