“Call theCEODay”Know whoyou are andwho youwant to beProvideincredibleBenefitsSometimes thecost of avoidingdifficultconversations ismuch greater thanthe potentialembarrassment.Put yourself inthe otherperson’sposition andbehaveaccordinglyGiveexcellentTrainingShareCheersandChucklesPeoplemake theirown funFocuson thepositiveWelcomelunchGivecustomers aconsistentexperienceTell the truthwhen it’s inyourcustomerbest interestCommunicatequicklyPracticeAccountabilityTell the truthwhen you’vemade amistakeBecauseyou careDifficultconversations youshould be havingwith employees,customers andyourselfHavecourageTell the truthabout whatyou can andCannot DoBrandingYou will honoryourself andyour customersby finding thecourage whenyou need it.Becompassionate,but pull nopunchesWorkers watto feelnoticed andappreciated.Whenyou seeit, say it.Gather alltheinformationHavethecourageCelebratemilestonesDeliverthe newsin personCelebrateaccomplishmentsReceivea thankyou noteAvoidingconversations canlead to low morale,embarrassment, lackof growth, bottomline losses.Learnfrom BobHopeTell the truthwhen yourcustomerisn’t rightHubplumbing“Call theCEODay”Know whoyou are andwho youwant to beProvideincredibleBenefitsSometimes thecost of avoidingdifficultconversations ismuch greater thanthe potentialembarrassment.Put yourself inthe otherperson’sposition andbehaveaccordinglyGiveexcellentTrainingShareCheersandChucklesPeoplemake theirown funFocuson thepositiveWelcomelunchGivecustomers aconsistentexperienceTell the truthwhen it’s inyourcustomerbest interestCommunicatequicklyPracticeAccountabilityTell the truthwhen you’vemade amistakeBecauseyou careDifficultconversations youshould be havingwith employees,customers andyourselfHavecourageTell the truthabout whatyou can andCannot DoBrandingYou will honoryourself andyour customersby finding thecourage whenyou need it.Becompassionate,but pull nopunchesWorkers watto feelnoticed andappreciated.Whenyou seeit, say it.Gather alltheinformationHavethecourageCelebratemilestonesDeliverthe newsin personCelebrateaccomplishmentsReceivea thankyou noteAvoidingconversations canlead to low morale,embarrassment, lackof growth, bottomline losses.Learnfrom BobHopeTell the truthwhen yourcustomerisn’t rightHubplumbing

San Martin MDM - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Call the CEO Day”
  2. Know who you are and who you want to be
  3. Provide incredible Benefits
  4. Sometimes the cost of avoiding difficult conversations is much greater than the potential embarrassment.
  5. Put yourself in the other person’s position and behave accordingly
  6. Give excellent Training
  7. Share Cheers and Chuckles
  8. People make their own fun
  9. Focus on the positive
  10. Welcome lunch
  11. Give customers a consistent experience
  12. Tell the truth when it’s in your customer best interest
  13. Communicate quickly
  14. Practice Accountability
  15. Tell the truth when you’ve made a mistake
  16. Because you care
  17. Difficult conversations you should be having with employees, customers and yourself
  18. Have courage
  19. Tell the truth about what you can and Cannot Do
  20. Branding
  21. You will honor yourself and your customers by finding the courage when you need it.
  22. Be compassionate, but pull no punches
  23. Workers wat to feel noticed and appreciated.
  24. When you see it, say it.
  25. Gather all the information
  26. Have the courage
  27. Celebrate milestones
  28. Deliver the news in person
  29. Celebrate accomplishments
  30. Receive a thank you note
  31. Avoiding conversations can lead to low morale, embarrassment, lack of growth, bottom line losses.
  32. Learn from Bob Hope
  33. Tell the truth when your customer isn’t right
  34. Hub plumbing