(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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You use 4+ adverbs in an email
A customer uses 4 or more exclamation points in one email
Customer wants to speak to a manager/higher up
Manager other than Ian posts in team channel
You Recharge/Refund
You use an analogy that includes an animal in an email