Sent apaymenttocollectionsTransferreda client toBNA for anupsellRespondedto 10messagecenter chatsAnswereda Sam'sClub or OldNavy CallTransferred aclient to theiraccountingteamExplainedthe monthlyfee to aclientIssued5refundsPacifiedan irateclientTransferred5 calls toaccountingteamMostinboundcallsloggedClientreturnedyour call byend-of-dayLeft 5VoicemailsSent 5contactemailsSent salesquote toZuorafrom SFAnswered8 inboundcallsAssisted withVTO accessissues on 2accountsRe-sent3invoicesResolved10 casesowned byyouAdded aclient to theNonRenewal listVoided asame-daypaymentCompleted5 servicemodsMade 10outboundcallsUpdatedsomeone'saccountinformationSet up 5renewalpaymentplansSent apaymenttocollectionsTransferreda client toBNA for anupsellRespondedto 10messagecenter chatsAnswereda Sam'sClub or OldNavy CallTransferred aclient to theiraccountingteamExplainedthe monthlyfee to aclientIssued5refundsPacifiedan irateclientTransferred5 calls toaccountingteamMostinboundcallsloggedClientreturnedyour call byend-of-dayLeft 5VoicemailsSent 5contactemailsSent salesquote toZuorafrom SFAnswered8 inboundcallsAssisted withVTO accessissues on 2accountsRe-sent3invoicesResolved10 casesowned byyouAdded aclient to theNonRenewal listVoided asame-daypaymentCompleted5 servicemodsMade 10outboundcallsUpdatedsomeone'saccountinformationSet up 5renewalpaymentplans

BILLING - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent a payment to collections
  2. Transferred a client to BNA for an upsell
  3. Responded to 10 message center chats
  4. Answered a Sam's Club or Old Navy Call
  5. Transferred a client to their accounting team
  6. Explained the monthly fee to a client
  7. Issued 5 refunds
  8. Pacified an irate client
  9. Transferred 5 calls to accounting team
  10. Most inbound calls logged
  11. Client returned your call by end-of-day
  12. Left 5 Voicemails
  13. Sent 5 contact emails
  14. Sent sales quote to Zuora from SF
  15. Answered 8 inbound calls
  16. Assisted with VTO access issues on 2 accounts
  17. Re-sent 3 invoices
  18. Resolved 10 cases owned by you
  19. Added a client to the Non Renewal list
  20. Voided a same-day payment
  21. Completed 5 service mods
  22. Made 10 outbound calls
  23. Updated someone's account information
  24. Set up 5 renewal payment plans