Transferreda client toBNA for anupsellClientreturnedyour call byend-of-daySent 5contactemailsPacifiedan irateclientResolved10 casesowned byyouTransferred aclient to theiraccountingteamMostinboundcallsloggedSent salesquote toZuorafrom SFCompleted5 servicemodsSent apaymenttocollectionsUpdatedsomeone'saccountinformationIssued5refundsRe-sent3invoicesRespondedto 10messagecenter chatsAdded aclient to theNonRenewal listMade 10outboundcallsAnswereda Sam'sClub or OldNavy CallVoided asame-daypaymentAnswered8 inboundcallsAssisted withVTO accessissues on 2accountsSet up 5renewalpaymentplansLeft 5VoicemailsExplainedthe monthlyfee to aclientTransferred5 calls toaccountingteamTransferreda client toBNA for anupsellClientreturnedyour call byend-of-daySent 5contactemailsPacifiedan irateclientResolved10 casesowned byyouTransferred aclient to theiraccountingteamMostinboundcallsloggedSent salesquote toZuorafrom SFCompleted5 servicemodsSent apaymenttocollectionsUpdatedsomeone'saccountinformationIssued5refundsRe-sent3invoicesRespondedto 10messagecenter chatsAdded aclient to theNonRenewal listMade 10outboundcallsAnswereda Sam'sClub or OldNavy CallVoided asame-daypaymentAnswered8 inboundcallsAssisted withVTO accessissues on 2accountsSet up 5renewalpaymentplansLeft 5VoicemailsExplainedthe monthlyfee to aclientTransferred5 calls toaccountingteam

BILLING - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred a client to BNA for an upsell
  2. Client returned your call by end-of-day
  3. Sent 5 contact emails
  4. Pacified an irate client
  5. Resolved 10 cases owned by you
  6. Transferred a client to their accounting team
  7. Most inbound calls logged
  8. Sent sales quote to Zuora from SF
  9. Completed 5 service mods
  10. Sent a payment to collections
  11. Updated someone's account information
  12. Issued 5 refunds
  13. Re-sent 3 invoices
  14. Responded to 10 message center chats
  15. Added a client to the Non Renewal list
  16. Made 10 outbound calls
  17. Answered a Sam's Club or Old Navy Call
  18. Voided a same-day payment
  19. Answered 8 inbound calls
  20. Assisted with VTO access issues on 2 accounts
  21. Set up 5 renewal payment plans
  22. Left 5 Voicemails
  23. Explained the monthly fee to a client
  24. Transferred 5 calls to accounting team