Updatedsomeone'saccountinformationCompleted5 servicemodsIssued5refundsExplainedthe monthlyfee to aclientMade 10outboundcallsResolved10 casesowned byyouTransferred aclient to theiraccountingteamSent 5contactemailsRe-sent3invoicesSent salesquote toZuorafrom SFClientreturnedyour call byend-of-dayMostinboundcallsloggedAssisted withVTO accessissues on 2accountsAnswereda Sam'sClub or OldNavy CallAnswered8 inboundcallsAdded aclient to theNonRenewal listLeft 5VoicemailsSent apaymenttocollectionsTransferreda client toBNA for anupsellTransferred5 calls toaccountingteamRespondedto 10messagecenter chatsSet up 5renewalpaymentplansVoided asame-daypaymentPacifiedan irateclientUpdatedsomeone'saccountinformationCompleted5 servicemodsIssued5refundsExplainedthe monthlyfee to aclientMade 10outboundcallsResolved10 casesowned byyouTransferred aclient to theiraccountingteamSent 5contactemailsRe-sent3invoicesSent salesquote toZuorafrom SFClientreturnedyour call byend-of-dayMostinboundcallsloggedAssisted withVTO accessissues on 2accountsAnswereda Sam'sClub or OldNavy CallAnswered8 inboundcallsAdded aclient to theNonRenewal listLeft 5VoicemailsSent apaymenttocollectionsTransferreda client toBNA for anupsellTransferred5 calls toaccountingteamRespondedto 10messagecenter chatsSet up 5renewalpaymentplansVoided asame-daypaymentPacifiedan irateclient

BILLING - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Updated someone's account information
  2. Completed 5 service mods
  3. Issued 5 refunds
  4. Explained the monthly fee to a client
  5. Made 10 outbound calls
  6. Resolved 10 cases owned by you
  7. Transferred a client to their accounting team
  8. Sent 5 contact emails
  9. Re-sent 3 invoices
  10. Sent sales quote to Zuora from SF
  11. Client returned your call by end-of-day
  12. Most inbound calls logged
  13. Assisted with VTO access issues on 2 accounts
  14. Answered a Sam's Club or Old Navy Call
  15. Answered 8 inbound calls
  16. Added a client to the Non Renewal list
  17. Left 5 Voicemails
  18. Sent a payment to collections
  19. Transferred a client to BNA for an upsell
  20. Transferred 5 calls to accounting team
  21. Responded to 10 message center chats
  22. Set up 5 renewal payment plans
  23. Voided a same-day payment
  24. Pacified an irate client