Assisted withVTO accessissues on 2accountsTransferreda client toBNA for anupsellTransferred5 calls toaccountingteamAnswereda Sam'sClub or OldNavy CallCompleted5 servicemodsClientreturnedyour call byend-of-dayAnswered8 inboundcallsSent 5contactemailsExplainedthe monthlyfee to aclientTransferred aclient to theiraccountingteamSet up 5renewalpaymentplansSent apaymenttocollectionsLeft 5VoicemailsRespondedto 10messagecenter chatsAdded aclient to theNonRenewal listMostinboundcallsloggedMade 10outboundcallsResolved10 casesowned byyouVoided asame-daypaymentRe-sent3invoicesIssued5refundsSent salesquote toZuorafrom SFPacifiedan irateclientUpdatedsomeone'saccountinformationAssisted withVTO accessissues on 2accountsTransferreda client toBNA for anupsellTransferred5 calls toaccountingteamAnswereda Sam'sClub or OldNavy CallCompleted5 servicemodsClientreturnedyour call byend-of-dayAnswered8 inboundcallsSent 5contactemailsExplainedthe monthlyfee to aclientTransferred aclient to theiraccountingteamSet up 5renewalpaymentplansSent apaymenttocollectionsLeft 5VoicemailsRespondedto 10messagecenter chatsAdded aclient to theNonRenewal listMostinboundcallsloggedMade 10outboundcallsResolved10 casesowned byyouVoided asame-daypaymentRe-sent3invoicesIssued5refundsSent salesquote toZuorafrom SFPacifiedan irateclientUpdatedsomeone'saccountinformation

BILLING - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assisted with VTO access issues on 2 accounts
  2. Transferred a client to BNA for an upsell
  3. Transferred 5 calls to accounting team
  4. Answered a Sam's Club or Old Navy Call
  5. Completed 5 service mods
  6. Client returned your call by end-of-day
  7. Answered 8 inbound calls
  8. Sent 5 contact emails
  9. Explained the monthly fee to a client
  10. Transferred a client to their accounting team
  11. Set up 5 renewal payment plans
  12. Sent a payment to collections
  13. Left 5 Voicemails
  14. Responded to 10 message center chats
  15. Added a client to the Non Renewal list
  16. Most inbound calls logged
  17. Made 10 outbound calls
  18. Resolved 10 cases owned by you
  19. Voided a same-day payment
  20. Re-sent 3 invoices
  21. Issued 5 refunds
  22. Sent sales quote to Zuora from SF
  23. Pacified an irate client
  24. Updated someone's account information