Set up 5renewalpaymentplansTransferred aclient to theiraccountingteamAdded aclient to theNonRenewal listSent apaymenttocollectionsRe-sent3invoicesLeft 5VoicemailsIssued5refundsSent 5contactemailsTransferreda client toBNA for anupsellMade 10outboundcallsTransferred5 calls toaccountingteamVoided asame-daypaymentPacifiedan irateclientSent salesquote toZuorafrom SFExplainedthe monthlyfee to aclientResolved10 casesowned byyouClientreturnedyour call byend-of-dayAnswered8 inboundcallsAnswereda Sam'sClub or OldNavy CallCompleted5 servicemodsRespondedto 10messagecenter chatsAssisted withVTO accessissues on 2accountsUpdatedsomeone'saccountinformationMostinboundcallsloggedSet up 5renewalpaymentplansTransferred aclient to theiraccountingteamAdded aclient to theNonRenewal listSent apaymenttocollectionsRe-sent3invoicesLeft 5VoicemailsIssued5refundsSent 5contactemailsTransferreda client toBNA for anupsellMade 10outboundcallsTransferred5 calls toaccountingteamVoided asame-daypaymentPacifiedan irateclientSent salesquote toZuorafrom SFExplainedthe monthlyfee to aclientResolved10 casesowned byyouClientreturnedyour call byend-of-dayAnswered8 inboundcallsAnswereda Sam'sClub or OldNavy CallCompleted5 servicemodsRespondedto 10messagecenter chatsAssisted withVTO accessissues on 2accountsUpdatedsomeone'saccountinformationMostinboundcallslogged

BILLING - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up 5 renewal payment plans
  2. Transferred a client to their accounting team
  3. Added a client to the Non Renewal list
  4. Sent a payment to collections
  5. Re-sent 3 invoices
  6. Left 5 Voicemails
  7. Issued 5 refunds
  8. Sent 5 contact emails
  9. Transferred a client to BNA for an upsell
  10. Made 10 outbound calls
  11. Transferred 5 calls to accounting team
  12. Voided a same-day payment
  13. Pacified an irate client
  14. Sent sales quote to Zuora from SF
  15. Explained the monthly fee to a client
  16. Resolved 10 cases owned by you
  17. Client returned your call by end-of-day
  18. Answered 8 inbound calls
  19. Answered a Sam's Club or Old Navy Call
  20. Completed 5 service mods
  21. Responded to 10 message center chats
  22. Assisted with VTO access issues on 2 accounts
  23. Updated someone's account information
  24. Most inbound calls logged