Answereda Sam'sClub or OldNavy CallUpdatedsomeone'saccountinformationTransferreda client toBNA for anupsellSent salesquote toZuorafrom SFCompleted5 servicemodsSent apaymenttocollectionsRespondedto 10messagecenter chatsVoided asame-daypaymentSet up 5renewalpaymentplansSent 5contactemailsExplainedthe monthlyfee to aclientClientreturnedyour call byend-of-dayMade 10outboundcallsAdded aclient to theNonRenewal listTransferred aclient to theiraccountingteamResolved10 casesowned byyouAnswered8 inboundcallsAssisted withVTO accessissues on 2accountsPacifiedan irateclientLeft 5VoicemailsRe-sent3invoicesTransferred5 calls toaccountingteamIssued5refundsMostinboundcallsloggedAnswereda Sam'sClub or OldNavy CallUpdatedsomeone'saccountinformationTransferreda client toBNA for anupsellSent salesquote toZuorafrom SFCompleted5 servicemodsSent apaymenttocollectionsRespondedto 10messagecenter chatsVoided asame-daypaymentSet up 5renewalpaymentplansSent 5contactemailsExplainedthe monthlyfee to aclientClientreturnedyour call byend-of-dayMade 10outboundcallsAdded aclient to theNonRenewal listTransferred aclient to theiraccountingteamResolved10 casesowned byyouAnswered8 inboundcallsAssisted withVTO accessissues on 2accountsPacifiedan irateclientLeft 5VoicemailsRe-sent3invoicesTransferred5 calls toaccountingteamIssued5refundsMostinboundcallslogged

BILLING - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answered a Sam's Club or Old Navy Call
  2. Updated someone's account information
  3. Transferred a client to BNA for an upsell
  4. Sent sales quote to Zuora from SF
  5. Completed 5 service mods
  6. Sent a payment to collections
  7. Responded to 10 message center chats
  8. Voided a same-day payment
  9. Set up 5 renewal payment plans
  10. Sent 5 contact emails
  11. Explained the monthly fee to a client
  12. Client returned your call by end-of-day
  13. Made 10 outbound calls
  14. Added a client to the Non Renewal list
  15. Transferred a client to their accounting team
  16. Resolved 10 cases owned by you
  17. Answered 8 inbound calls
  18. Assisted with VTO access issues on 2 accounts
  19. Pacified an irate client
  20. Left 5 Voicemails
  21. Re-sent 3 invoices
  22. Transferred 5 calls to accounting team
  23. Issued 5 refunds
  24. Most inbound calls logged