Theyput youon holdEndedloan callunderAHT goalResolvedan agedxtracChangeddeliverymethod toorder 1099RHeardtoiletflushEnrolledinMyVoiceAuthenticatedwithout OTP,KBA orMyVoiceTransfer toTEM P&Avia advicepromptAddedcustomercommentVerified abeneficiaryHeardanimal inbackgroundCaught aGendermismatchAngryspouse or3rd partyKids yellinginbackgroundCorrecteda BOLGot apositiveescalationDe-escalateda callerLeveragedemail linksOrderedduplicatestatementGaveverbalhandshakeMade acustomerlaughRead fullmarket editafter giving“as-of”VerifiedPOA, RIAor LTAEndedw/d callunderAHT goalCompletedstop andreplaceSent toSpanishGateNeedednamechangeCheckclearingverificationGot apositiveverbatim withyour name3ConsecutiveAll-7 CEIsChattingwithsomeoneelseTransfer togeneralPP&A viaadvicepromptTheyput youon holdEndedloan callunderAHT goalResolvedan agedxtracChangeddeliverymethod toorder 1099RHeardtoiletflushEnrolledinMyVoiceAuthenticatedwithout OTP,KBA orMyVoiceTransfer toTEM P&Avia advicepromptAddedcustomercommentVerified abeneficiaryHeardanimal inbackgroundCaught aGendermismatchAngryspouse or3rd partyKids yellinginbackgroundCorrecteda BOLGot apositiveescalationDe-escalateda callerLeveragedemail linksOrderedduplicatestatementGaveverbalhandshakeMade acustomerlaughRead fullmarket editafter giving“as-of”VerifiedPOA, RIAor LTAEndedw/d callunderAHT goalCompletedstop andreplaceSent toSpanishGateNeedednamechangeCheckclearingverificationGot apositiveverbatim withyour name3ConsecutiveAll-7 CEIsChattingwithsomeoneelseTransfer togeneralPP&A viaadviceprompt

TEM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. They put you on hold
  2. Ended loan call under AHT goal
  3. Resolved an aged xtrac
  4. Changed delivery method to order 1099R
  5. Heard toilet flush
  6. Enrolled in MyVoice
  7. Authenticated without OTP, KBA or MyVoice
  8. Transfer to TEM P&A via advice prompt
  9. Added customer comment
  10. Verified a beneficiary
  11. Heard animal in background
  12. Caught a Gender mismatch
  13. Angry spouse or 3rd party
  14. Kids yelling in background
  15. Corrected a BOL
  16. Got a positive escalation
  17. De-escalated a caller
  18. Leveraged email links
  19. Ordered duplicate statement
  20. Gave verbal handshake
  21. Made a customer laugh
  22. Read full market edit after giving “as-of”
  23. Verified POA, RIA or LTA
  24. Ended w/d call under AHT goal
  25. Completed stop and replace
  26. Sent to Spanish Gate
  27. Needed name change
  28. Check clearing verification
  29. Got a positive verbatim with your name
  30. 3 Consecutive All-7 CEIs
  31. Chatting with someone else
  32. Transfer to general PP&A via advice prompt