Got apositiveverbatim withyour nameDe-escalateda callerSent toSpanishGateCaught aGendermismatchHeardtoiletflushHeardanimal inbackgroundResolvedan agedxtracGot apositiveescalationGaveverbalhandshakeKids yellinginbackgroundVerified abeneficiaryCheckclearingverificationAddedcustomercommentEndedloan callunderAHT goalTransfer togeneralPP&A viaadvicepromptChattingwithsomeoneelseVerifiedPOA, RIAor LTAAngryspouse or3rd partyMade acustomerlaughOrderedduplicatestatementRead fullmarket editafter giving“as-of”Correcteda BOLCompletedstop andreplaceEnrolledinMyVoiceEndedw/d callunderAHT goal3ConsecutiveAll-7 CEIsTheyput youon holdLeveragedemail linksNeedednamechangeTransfer toTEM P&Avia advicepromptChangeddeliverymethod toorder 1099RAuthenticatedwithout OTP,KBA orMyVoiceGot apositiveverbatim withyour nameDe-escalateda callerSent toSpanishGateCaught aGendermismatchHeardtoiletflushHeardanimal inbackgroundResolvedan agedxtracGot apositiveescalationGaveverbalhandshakeKids yellinginbackgroundVerified abeneficiaryCheckclearingverificationAddedcustomercommentEndedloan callunderAHT goalTransfer togeneralPP&A viaadvicepromptChattingwithsomeoneelseVerifiedPOA, RIAor LTAAngryspouse or3rd partyMade acustomerlaughOrderedduplicatestatementRead fullmarket editafter giving“as-of”Correcteda BOLCompletedstop andreplaceEnrolledinMyVoiceEndedw/d callunderAHT goal3ConsecutiveAll-7 CEIsTheyput youon holdLeveragedemail linksNeedednamechangeTransfer toTEM P&Avia advicepromptChangeddeliverymethod toorder 1099RAuthenticatedwithout OTP,KBA orMyVoice

TEM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Got a positive verbatim with your name
  2. De-escalated a caller
  3. Sent to Spanish Gate
  4. Caught a Gender mismatch
  5. Heard toilet flush
  6. Heard animal in background
  7. Resolved an aged xtrac
  8. Got a positive escalation
  9. Gave verbal handshake
  10. Kids yelling in background
  11. Verified a beneficiary
  12. Check clearing verification
  13. Added customer comment
  14. Ended loan call under AHT goal
  15. Transfer to general PP&A via advice prompt
  16. Chatting with someone else
  17. Verified POA, RIA or LTA
  18. Angry spouse or 3rd party
  19. Made a customer laugh
  20. Ordered duplicate statement
  21. Read full market edit after giving “as-of”
  22. Corrected a BOL
  23. Completed stop and replace
  24. Enrolled in MyVoice
  25. Ended w/d call under AHT goal
  26. 3 Consecutive All-7 CEIs
  27. They put you on hold
  28. Leveraged email links
  29. Needed name change
  30. Transfer to TEM P&A via advice prompt
  31. Changed delivery method to order 1099R
  32. Authenticated without OTP, KBA or MyVoice