Leveragedemail linksTransfer toTEM P&Avia advicepromptGot apositiveescalationCorrecteda BOLHeardtoiletflushSent toSpanishGateEnrolledinMyVoiceAngryspouse or3rd partyResolvedan agedxtracRead fullmarket editafter giving“as-of”ChattingwithsomeoneelseEndedw/d callunderAHT goalTheyput youon hold3ConsecutiveAll-7 CEIsVerifiedPOA, RIAor LTATransfer togeneralPP&A viaadvicepromptCaught aGendermismatchKids yellinginbackgroundDe-escalateda callerGot apositiveverbatim withyour nameNeedednamechangeHeardanimal inbackgroundVerified abeneficiaryMade acustomerlaughAuthenticatedwithout OTP,KBA orMyVoiceCompletedstop andreplaceGaveverbalhandshakeChangeddeliverymethod toorder 1099REndedloan callunderAHT goalOrderedduplicatestatementCheckclearingverificationAddedcustomercommentLeveragedemail linksTransfer toTEM P&Avia advicepromptGot apositiveescalationCorrecteda BOLHeardtoiletflushSent toSpanishGateEnrolledinMyVoiceAngryspouse or3rd partyResolvedan agedxtracRead fullmarket editafter giving“as-of”ChattingwithsomeoneelseEndedw/d callunderAHT goalTheyput youon hold3ConsecutiveAll-7 CEIsVerifiedPOA, RIAor LTATransfer togeneralPP&A viaadvicepromptCaught aGendermismatchKids yellinginbackgroundDe-escalateda callerGot apositiveverbatim withyour nameNeedednamechangeHeardanimal inbackgroundVerified abeneficiaryMade acustomerlaughAuthenticatedwithout OTP,KBA orMyVoiceCompletedstop andreplaceGaveverbalhandshakeChangeddeliverymethod toorder 1099REndedloan callunderAHT goalOrderedduplicatestatementCheckclearingverificationAddedcustomercomment

TEM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Leveraged email links
  2. Transfer to TEM P&A via advice prompt
  3. Got a positive escalation
  4. Corrected a BOL
  5. Heard toilet flush
  6. Sent to Spanish Gate
  7. Enrolled in MyVoice
  8. Angry spouse or 3rd party
  9. Resolved an aged xtrac
  10. Read full market edit after giving “as-of”
  11. Chatting with someone else
  12. Ended w/d call under AHT goal
  13. They put you on hold
  14. 3 Consecutive All-7 CEIs
  15. Verified POA, RIA or LTA
  16. Transfer to general PP&A via advice prompt
  17. Caught a Gender mismatch
  18. Kids yelling in background
  19. De-escalated a caller
  20. Got a positive verbatim with your name
  21. Needed name change
  22. Heard animal in background
  23. Verified a beneficiary
  24. Made a customer laugh
  25. Authenticated without OTP, KBA or MyVoice
  26. Completed stop and replace
  27. Gave verbal handshake
  28. Changed delivery method to order 1099R
  29. Ended loan call under AHT goal
  30. Ordered duplicate statement
  31. Check clearing verification
  32. Added customer comment