Angryspouse or3rd partyCheckclearingverificationEndedw/d callunderAHT goalAuthenticatedwithout OTP,KBA orMyVoiceOrderedduplicatestatementDe-escalateda callerTransfer togeneralPP&A viaadvicepromptCaught aGendermismatchEndedloan callunderAHT goalNeedednamechangeMade acustomerlaughEnrolledinMyVoiceHeardtoiletflushRead fullmarket editafter giving“as-of”Heardanimal inbackgroundGaveverbalhandshake3ConsecutiveAll-7 CEIsChattingwithsomeoneelseTheyput youon holdGot apositiveverbatim withyour nameSent toSpanishGateChangeddeliverymethod toorder 1099RKids yellinginbackgroundTransfer toTEM P&Avia advicepromptLeveragedemail linksResolvedan agedxtracGot apositiveescalationVerified abeneficiaryCompletedstop andreplaceCorrecteda BOLAddedcustomercommentVerifiedPOA, RIAor LTAAngryspouse or3rd partyCheckclearingverificationEndedw/d callunderAHT goalAuthenticatedwithout OTP,KBA orMyVoiceOrderedduplicatestatementDe-escalateda callerTransfer togeneralPP&A viaadvicepromptCaught aGendermismatchEndedloan callunderAHT goalNeedednamechangeMade acustomerlaughEnrolledinMyVoiceHeardtoiletflushRead fullmarket editafter giving“as-of”Heardanimal inbackgroundGaveverbalhandshake3ConsecutiveAll-7 CEIsChattingwithsomeoneelseTheyput youon holdGot apositiveverbatim withyour nameSent toSpanishGateChangeddeliverymethod toorder 1099RKids yellinginbackgroundTransfer toTEM P&Avia advicepromptLeveragedemail linksResolvedan agedxtracGot apositiveescalationVerified abeneficiaryCompletedstop andreplaceCorrecteda BOLAddedcustomercommentVerifiedPOA, RIAor LTA

TEM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Angry spouse or 3rd party
  2. Check clearing verification
  3. Ended w/d call under AHT goal
  4. Authenticated without OTP, KBA or MyVoice
  5. Ordered duplicate statement
  6. De-escalated a caller
  7. Transfer to general PP&A via advice prompt
  8. Caught a Gender mismatch
  9. Ended loan call under AHT goal
  10. Needed name change
  11. Made a customer laugh
  12. Enrolled in MyVoice
  13. Heard toilet flush
  14. Read full market edit after giving “as-of”
  15. Heard animal in background
  16. Gave verbal handshake
  17. 3 Consecutive All-7 CEIs
  18. Chatting with someone else
  19. They put you on hold
  20. Got a positive verbatim with your name
  21. Sent to Spanish Gate
  22. Changed delivery method to order 1099R
  23. Kids yelling in background
  24. Transfer to TEM P&A via advice prompt
  25. Leveraged email links
  26. Resolved an aged xtrac
  27. Got a positive escalation
  28. Verified a beneficiary
  29. Completed stop and replace
  30. Corrected a BOL
  31. Added customer comment
  32. Verified POA, RIA or LTA