Made acustomerlaughEndedloan callunderAHT goalHeardtoiletflushChangeddeliverymethod toorder 1099RCompletedstop andreplaceTheyput youon holdTransfer toTEM P&Avia advicepromptDe-escalateda callerLeveragedemail links3ConsecutiveAll-7 CEIsTransfer togeneralPP&A viaadvicepromptCaught aGendermismatchOrderedduplicatestatementResolvedan agedxtracGot apositiveescalationNeedednamechangeGaveverbalhandshakeEndedw/d callunderAHT goalAngryspouse or3rd partyChattingwithsomeoneelseEnrolledinMyVoiceCheckclearingverificationGot apositiveverbatim withyour nameSent toSpanishGateCorrecteda BOLAuthenticatedwithout OTP,KBA orMyVoiceVerified abeneficiaryAddedcustomercommentHeardanimal inbackgroundKids yellinginbackgroundRead fullmarket editafter giving“as-of”VerifiedPOA, RIAor LTAMade acustomerlaughEndedloan callunderAHT goalHeardtoiletflushChangeddeliverymethod toorder 1099RCompletedstop andreplaceTheyput youon holdTransfer toTEM P&Avia advicepromptDe-escalateda callerLeveragedemail links3ConsecutiveAll-7 CEIsTransfer togeneralPP&A viaadvicepromptCaught aGendermismatchOrderedduplicatestatementResolvedan agedxtracGot apositiveescalationNeedednamechangeGaveverbalhandshakeEndedw/d callunderAHT goalAngryspouse or3rd partyChattingwithsomeoneelseEnrolledinMyVoiceCheckclearingverificationGot apositiveverbatim withyour nameSent toSpanishGateCorrecteda BOLAuthenticatedwithout OTP,KBA orMyVoiceVerified abeneficiaryAddedcustomercommentHeardanimal inbackgroundKids yellinginbackgroundRead fullmarket editafter giving“as-of”VerifiedPOA, RIAor LTA

TEM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Made a customer laugh
  2. Ended loan call under AHT goal
  3. Heard toilet flush
  4. Changed delivery method to order 1099R
  5. Completed stop and replace
  6. They put you on hold
  7. Transfer to TEM P&A via advice prompt
  8. De-escalated a caller
  9. Leveraged email links
  10. 3 Consecutive All-7 CEIs
  11. Transfer to general PP&A via advice prompt
  12. Caught a Gender mismatch
  13. Ordered duplicate statement
  14. Resolved an aged xtrac
  15. Got a positive escalation
  16. Needed name change
  17. Gave verbal handshake
  18. Ended w/d call under AHT goal
  19. Angry spouse or 3rd party
  20. Chatting with someone else
  21. Enrolled in MyVoice
  22. Check clearing verification
  23. Got a positive verbatim with your name
  24. Sent to Spanish Gate
  25. Corrected a BOL
  26. Authenticated without OTP, KBA or MyVoice
  27. Verified a beneficiary
  28. Added customer comment
  29. Heard animal in background
  30. Kids yelling in background
  31. Read full market edit after giving “as-of”
  32. Verified POA, RIA or LTA