Heardanimal inbackgroundAddedcustomercommentSent toSpanishGateEndedloan callunderAHT goalCaught aGendermismatchGaveverbalhandshakeGot apositiveverbatim withyour nameKids yellinginbackgroundCheckclearingverificationVerifiedPOA, RIAor LTAAngryspouse or3rd partyEnrolledinMyVoiceEndedw/d callunderAHT goalMade acustomerlaughDe-escalateda callerTransfer toTEM P&Avia advicepromptLeveragedemail linksResolvedan agedxtracCompletedstop andreplaceVerified abeneficiaryHeardtoiletflushTransfer togeneralPP&A viaadvicepromptTheyput youon holdChattingwithsomeoneelse3ConsecutiveAll-7 CEIsOrderedduplicatestatementAuthenticatedwithout OTP,KBA orMyVoiceNeedednamechangeRead fullmarket editafter giving“as-of”Correcteda BOLChangeddeliverymethod toorder 1099RGot apositiveescalationHeardanimal inbackgroundAddedcustomercommentSent toSpanishGateEndedloan callunderAHT goalCaught aGendermismatchGaveverbalhandshakeGot apositiveverbatim withyour nameKids yellinginbackgroundCheckclearingverificationVerifiedPOA, RIAor LTAAngryspouse or3rd partyEnrolledinMyVoiceEndedw/d callunderAHT goalMade acustomerlaughDe-escalateda callerTransfer toTEM P&Avia advicepromptLeveragedemail linksResolvedan agedxtracCompletedstop andreplaceVerified abeneficiaryHeardtoiletflushTransfer togeneralPP&A viaadvicepromptTheyput youon holdChattingwithsomeoneelse3ConsecutiveAll-7 CEIsOrderedduplicatestatementAuthenticatedwithout OTP,KBA orMyVoiceNeedednamechangeRead fullmarket editafter giving“as-of”Correcteda BOLChangeddeliverymethod toorder 1099RGot apositiveescalation

TEM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
  1. Heard animal in background
  2. Added customer comment
  3. Sent to Spanish Gate
  4. Ended loan call under AHT goal
  5. Caught a Gender mismatch
  6. Gave verbal handshake
  7. Got a positive verbatim with your name
  8. Kids yelling in background
  9. Check clearing verification
  10. Verified POA, RIA or LTA
  11. Angry spouse or 3rd party
  12. Enrolled in MyVoice
  13. Ended w/d call under AHT goal
  14. Made a customer laugh
  15. De-escalated a caller
  16. Transfer to TEM P&A via advice prompt
  17. Leveraged email links
  18. Resolved an aged xtrac
  19. Completed stop and replace
  20. Verified a beneficiary
  21. Heard toilet flush
  22. Transfer to general PP&A via advice prompt
  23. They put you on hold
  24. Chatting with someone else
  25. 3 Consecutive All-7 CEIs
  26. Ordered duplicate statement
  27. Authenticated without OTP, KBA or MyVoice
  28. Needed name change
  29. Read full market edit after giving “as-of”
  30. Corrected a BOL
  31. Changed delivery method to order 1099R
  32. Got a positive escalation