ChattingwithsomeoneelseCheckclearingverificationVerifiedPOA, RIAor LTATransfer togeneralPP&A viaadvicepromptGaveverbalhandshakeRead fullmarket editafter giving“as-of”Got apositiveverbatim withyour nameHeardtoiletflushAngryspouse or3rd partyHeardanimal inbackgroundNeedednamechangeEndedloan callunderAHT goalTransfer toTEM P&Avia advicepromptDe-escalateda callerTheyput youon holdChangeddeliverymethod toorder 1099RResolvedan agedxtracVerified abeneficiaryEndedw/d callunderAHT goalAuthenticatedwithout OTP,KBA orMyVoiceKids yellinginbackgroundSent toSpanishGateOrderedduplicatestatementCorrecteda BOLCompletedstop andreplaceMade acustomerlaugh3ConsecutiveAll-7 CEIsGot apositiveescalationAddedcustomercommentLeveragedemail linksEnrolledinMyVoiceCaught aGendermismatchChattingwithsomeoneelseCheckclearingverificationVerifiedPOA, RIAor LTATransfer togeneralPP&A viaadvicepromptGaveverbalhandshakeRead fullmarket editafter giving“as-of”Got apositiveverbatim withyour nameHeardtoiletflushAngryspouse or3rd partyHeardanimal inbackgroundNeedednamechangeEndedloan callunderAHT goalTransfer toTEM P&Avia advicepromptDe-escalateda callerTheyput youon holdChangeddeliverymethod toorder 1099RResolvedan agedxtracVerified abeneficiaryEndedw/d callunderAHT goalAuthenticatedwithout OTP,KBA orMyVoiceKids yellinginbackgroundSent toSpanishGateOrderedduplicatestatementCorrecteda BOLCompletedstop andreplaceMade acustomerlaugh3ConsecutiveAll-7 CEIsGot apositiveescalationAddedcustomercommentLeveragedemail linksEnrolledinMyVoiceCaught aGendermismatch

TEM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Chatting with someone else
  2. Check clearing verification
  3. Verified POA, RIA or LTA
  4. Transfer to general PP&A via advice prompt
  5. Gave verbal handshake
  6. Read full market edit after giving “as-of”
  7. Got a positive verbatim with your name
  8. Heard toilet flush
  9. Angry spouse or 3rd party
  10. Heard animal in background
  11. Needed name change
  12. Ended loan call under AHT goal
  13. Transfer to TEM P&A via advice prompt
  14. De-escalated a caller
  15. They put you on hold
  16. Changed delivery method to order 1099R
  17. Resolved an aged xtrac
  18. Verified a beneficiary
  19. Ended w/d call under AHT goal
  20. Authenticated without OTP, KBA or MyVoice
  21. Kids yelling in background
  22. Sent to Spanish Gate
  23. Ordered duplicate statement
  24. Corrected a BOL
  25. Completed stop and replace
  26. Made a customer laugh
  27. 3 Consecutive All-7 CEIs
  28. Got a positive escalation
  29. Added customer comment
  30. Leveraged email links
  31. Enrolled in MyVoice
  32. Caught a Gender mismatch