OrderedduplicatestatementEnrolledinMyVoiceGaveverbalhandshakeHeardtoiletflushNeedednamechangeEndedloan callunderAHT goalHeardanimal inbackgroundCompletedstop andreplaceVerifiedPOA, RIAor LTACheckclearingverificationAngryspouse or3rd partyAuthenticatedwithout OTP,KBA orMyVoiceDe-escalateda callerGot apositiveescalationMade acustomerlaughCorrecteda BOLLeveragedemail linksKids yellinginbackgroundCaught aGendermismatchTheyput youon holdTransfer toTEM P&Avia advicepromptChangeddeliverymethod toorder 1099R3ConsecutiveAll-7 CEIsEndedw/d callunderAHT goalGot apositiveverbatim withyour nameVerified abeneficiaryAddedcustomercommentTransfer togeneralPP&A viaadvicepromptSent toSpanishGateResolvedan agedxtracRead fullmarket editafter giving“as-of”ChattingwithsomeoneelseOrderedduplicatestatementEnrolledinMyVoiceGaveverbalhandshakeHeardtoiletflushNeedednamechangeEndedloan callunderAHT goalHeardanimal inbackgroundCompletedstop andreplaceVerifiedPOA, RIAor LTACheckclearingverificationAngryspouse or3rd partyAuthenticatedwithout OTP,KBA orMyVoiceDe-escalateda callerGot apositiveescalationMade acustomerlaughCorrecteda BOLLeveragedemail linksKids yellinginbackgroundCaught aGendermismatchTheyput youon holdTransfer toTEM P&Avia advicepromptChangeddeliverymethod toorder 1099R3ConsecutiveAll-7 CEIsEndedw/d callunderAHT goalGot apositiveverbatim withyour nameVerified abeneficiaryAddedcustomercommentTransfer togeneralPP&A viaadvicepromptSent toSpanishGateResolvedan agedxtracRead fullmarket editafter giving“as-of”Chattingwithsomeoneelse

TEM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
  1. Ordered duplicate statement
  2. Enrolled in MyVoice
  3. Gave verbal handshake
  4. Heard toilet flush
  5. Needed name change
  6. Ended loan call under AHT goal
  7. Heard animal in background
  8. Completed stop and replace
  9. Verified POA, RIA or LTA
  10. Check clearing verification
  11. Angry spouse or 3rd party
  12. Authenticated without OTP, KBA or MyVoice
  13. De-escalated a caller
  14. Got a positive escalation
  15. Made a customer laugh
  16. Corrected a BOL
  17. Leveraged email links
  18. Kids yelling in background
  19. Caught a Gender mismatch
  20. They put you on hold
  21. Transfer to TEM P&A via advice prompt
  22. Changed delivery method to order 1099R
  23. 3 Consecutive All-7 CEIs
  24. Ended w/d call under AHT goal
  25. Got a positive verbatim with your name
  26. Verified a beneficiary
  27. Added customer comment
  28. Transfer to general PP&A via advice prompt
  29. Sent to Spanish Gate
  30. Resolved an aged xtrac
  31. Read full market edit after giving “as-of”
  32. Chatting with someone else