HeardtoiletflushRead fullmarket editafter giving“as-of”Got apositiveverbatim withyour nameOrderedduplicatestatementGaveverbalhandshakeTransfer toTEM P&Avia advicepromptTheyput youon hold3ConsecutiveAll-7 CEIsSent toSpanishGateChattingwithsomeoneelseTransfer togeneralPP&A viaadvicepromptAngryspouse or3rd partyCompletedstop andreplaceEndedw/d callunderAHT goalChangeddeliverymethod toorder 1099RDe-escalateda callerNeedednamechangeResolvedan agedxtracAddedcustomercommentEnrolledinMyVoiceCheckclearingverificationEndedloan callunderAHT goalVerifiedPOA, RIAor LTACorrecteda BOLVerified abeneficiaryLeveragedemail linksMade acustomerlaughHeardanimal inbackgroundKids yellinginbackgroundCaught aGendermismatchAuthenticatedwithout OTP,KBA orMyVoiceGot apositiveescalationHeardtoiletflushRead fullmarket editafter giving“as-of”Got apositiveverbatim withyour nameOrderedduplicatestatementGaveverbalhandshakeTransfer toTEM P&Avia advicepromptTheyput youon hold3ConsecutiveAll-7 CEIsSent toSpanishGateChattingwithsomeoneelseTransfer togeneralPP&A viaadvicepromptAngryspouse or3rd partyCompletedstop andreplaceEndedw/d callunderAHT goalChangeddeliverymethod toorder 1099RDe-escalateda callerNeedednamechangeResolvedan agedxtracAddedcustomercommentEnrolledinMyVoiceCheckclearingverificationEndedloan callunderAHT goalVerifiedPOA, RIAor LTACorrecteda BOLVerified abeneficiaryLeveragedemail linksMade acustomerlaughHeardanimal inbackgroundKids yellinginbackgroundCaught aGendermismatchAuthenticatedwithout OTP,KBA orMyVoiceGot apositiveescalation

TEM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Heard toilet flush
  2. Read full market edit after giving “as-of”
  3. Got a positive verbatim with your name
  4. Ordered duplicate statement
  5. Gave verbal handshake
  6. Transfer to TEM P&A via advice prompt
  7. They put you on hold
  8. 3 Consecutive All-7 CEIs
  9. Sent to Spanish Gate
  10. Chatting with someone else
  11. Transfer to general PP&A via advice prompt
  12. Angry spouse or 3rd party
  13. Completed stop and replace
  14. Ended w/d call under AHT goal
  15. Changed delivery method to order 1099R
  16. De-escalated a caller
  17. Needed name change
  18. Resolved an aged xtrac
  19. Added customer comment
  20. Enrolled in MyVoice
  21. Check clearing verification
  22. Ended loan call under AHT goal
  23. Verified POA, RIA or LTA
  24. Corrected a BOL
  25. Verified a beneficiary
  26. Leveraged email links
  27. Made a customer laugh
  28. Heard animal in background
  29. Kids yelling in background
  30. Caught a Gender mismatch
  31. Authenticated without OTP, KBA or MyVoice
  32. Got a positive escalation