Transfer toTEM P&Avia advicepromptNeedednamechangeGot apositiveescalationCheckclearingverificationChangeddeliverymethod toorder 1099RHeardanimal inbackgroundSent toSpanishGateTheyput youon holdEnrolledinMyVoiceEndedw/d callunderAHT goalAngryspouse or3rd partyAddedcustomercommentCaught aGendermismatchKids yellinginbackgroundEndedloan callunderAHT goalAuthenticatedwithout OTP,KBA orMyVoiceHeardtoiletflushLeveragedemail linksCompletedstop andreplaceMade acustomerlaughRead fullmarket editafter giving“as-of”ChattingwithsomeoneelseDe-escalateda callerVerifiedPOA, RIAor LTATransfer togeneralPP&A viaadvicepromptVerified abeneficiaryGaveverbalhandshake3ConsecutiveAll-7 CEIsResolvedan agedxtracGot apositiveverbatim withyour nameOrderedduplicatestatementCorrecteda BOLTransfer toTEM P&Avia advicepromptNeedednamechangeGot apositiveescalationCheckclearingverificationChangeddeliverymethod toorder 1099RHeardanimal inbackgroundSent toSpanishGateTheyput youon holdEnrolledinMyVoiceEndedw/d callunderAHT goalAngryspouse or3rd partyAddedcustomercommentCaught aGendermismatchKids yellinginbackgroundEndedloan callunderAHT goalAuthenticatedwithout OTP,KBA orMyVoiceHeardtoiletflushLeveragedemail linksCompletedstop andreplaceMade acustomerlaughRead fullmarket editafter giving“as-of”ChattingwithsomeoneelseDe-escalateda callerVerifiedPOA, RIAor LTATransfer togeneralPP&A viaadvicepromptVerified abeneficiaryGaveverbalhandshake3ConsecutiveAll-7 CEIsResolvedan agedxtracGot apositiveverbatim withyour nameOrderedduplicatestatementCorrecteda BOL

TEM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
  1. Transfer to TEM P&A via advice prompt
  2. Needed name change
  3. Got a positive escalation
  4. Check clearing verification
  5. Changed delivery method to order 1099R
  6. Heard animal in background
  7. Sent to Spanish Gate
  8. They put you on hold
  9. Enrolled in MyVoice
  10. Ended w/d call under AHT goal
  11. Angry spouse or 3rd party
  12. Added customer comment
  13. Caught a Gender mismatch
  14. Kids yelling in background
  15. Ended loan call under AHT goal
  16. Authenticated without OTP, KBA or MyVoice
  17. Heard toilet flush
  18. Leveraged email links
  19. Completed stop and replace
  20. Made a customer laugh
  21. Read full market edit after giving “as-of”
  22. Chatting with someone else
  23. De-escalated a caller
  24. Verified POA, RIA or LTA
  25. Transfer to general PP&A via advice prompt
  26. Verified a beneficiary
  27. Gave verbal handshake
  28. 3 Consecutive All-7 CEIs
  29. Resolved an aged xtrac
  30. Got a positive verbatim with your name
  31. Ordered duplicate statement
  32. Corrected a BOL