De-escalateda callerHeardtoiletflushEndedloan callunderAHT goalAngryspouse or3rd partyCaught aGendermismatchNeedednamechangeGot apositiveescalationVerifiedPOA, RIAor LTAHeardanimal inbackgroundTransfer togeneralPP&A viaadvicepromptTransfer toTEM P&Avia advicepromptRead fullmarket editafter giving“as-of”Made acustomerlaughEndedw/d callunderAHT goalLeveragedemail linksAuthenticatedwithout OTP,KBA orMyVoiceCheckclearingverification3ConsecutiveAll-7 CEIsCompletedstop andreplaceAddedcustomercommentCorrecteda BOLKids yellinginbackgroundVerified abeneficiarySent toSpanishGateGot apositiveverbatim withyour nameChattingwithsomeoneelseOrderedduplicatestatementTheyput youon holdResolvedan agedxtracEnrolledinMyVoiceGaveverbalhandshakeChangeddeliverymethod toorder 1099RDe-escalateda callerHeardtoiletflushEndedloan callunderAHT goalAngryspouse or3rd partyCaught aGendermismatchNeedednamechangeGot apositiveescalationVerifiedPOA, RIAor LTAHeardanimal inbackgroundTransfer togeneralPP&A viaadvicepromptTransfer toTEM P&Avia advicepromptRead fullmarket editafter giving“as-of”Made acustomerlaughEndedw/d callunderAHT goalLeveragedemail linksAuthenticatedwithout OTP,KBA orMyVoiceCheckclearingverification3ConsecutiveAll-7 CEIsCompletedstop andreplaceAddedcustomercommentCorrecteda BOLKids yellinginbackgroundVerified abeneficiarySent toSpanishGateGot apositiveverbatim withyour nameChattingwithsomeoneelseOrderedduplicatestatementTheyput youon holdResolvedan agedxtracEnrolledinMyVoiceGaveverbalhandshakeChangeddeliverymethod toorder 1099R

TEM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-escalated a caller
  2. Heard toilet flush
  3. Ended loan call under AHT goal
  4. Angry spouse or 3rd party
  5. Caught a Gender mismatch
  6. Needed name change
  7. Got a positive escalation
  8. Verified POA, RIA or LTA
  9. Heard animal in background
  10. Transfer to general PP&A via advice prompt
  11. Transfer to TEM P&A via advice prompt
  12. Read full market edit after giving “as-of”
  13. Made a customer laugh
  14. Ended w/d call under AHT goal
  15. Leveraged email links
  16. Authenticated without OTP, KBA or MyVoice
  17. Check clearing verification
  18. 3 Consecutive All-7 CEIs
  19. Completed stop and replace
  20. Added customer comment
  21. Corrected a BOL
  22. Kids yelling in background
  23. Verified a beneficiary
  24. Sent to Spanish Gate
  25. Got a positive verbatim with your name
  26. Chatting with someone else
  27. Ordered duplicate statement
  28. They put you on hold
  29. Resolved an aged xtrac
  30. Enrolled in MyVoice
  31. Gave verbal handshake
  32. Changed delivery method to order 1099R