HeardtoiletflushVerifiedPOA, RIAor LTAChangeddeliverymethod toorder 1099RCheckclearingverificationGaveverbalhandshakeDe-escalateda callerHeardanimal inbackgroundEndedloan callunderAHT goalVerified abeneficiaryLeveragedemail linksEndedw/d callunderAHT goalCompletedstop andreplaceNeedednamechangeAngryspouse or3rd partyCorrecteda BOLChattingwithsomeoneelseTheyput youon holdTransfer togeneralPP&A viaadvicepromptGot apositiveverbatim withyour nameResolvedan agedxtracEnrolledinMyVoiceMade acustomerlaughRead fullmarket editafter giving“as-of”Sent toSpanishGateTransfer toTEM P&Avia adviceprompt3ConsecutiveAll-7 CEIsAuthenticatedwithout OTP,KBA orMyVoiceCaught aGendermismatchAddedcustomercommentKids yellinginbackgroundGot apositiveescalationOrderedduplicatestatementHeardtoiletflushVerifiedPOA, RIAor LTAChangeddeliverymethod toorder 1099RCheckclearingverificationGaveverbalhandshakeDe-escalateda callerHeardanimal inbackgroundEndedloan callunderAHT goalVerified abeneficiaryLeveragedemail linksEndedw/d callunderAHT goalCompletedstop andreplaceNeedednamechangeAngryspouse or3rd partyCorrecteda BOLChattingwithsomeoneelseTheyput youon holdTransfer togeneralPP&A viaadvicepromptGot apositiveverbatim withyour nameResolvedan agedxtracEnrolledinMyVoiceMade acustomerlaughRead fullmarket editafter giving“as-of”Sent toSpanishGateTransfer toTEM P&Avia adviceprompt3ConsecutiveAll-7 CEIsAuthenticatedwithout OTP,KBA orMyVoiceCaught aGendermismatchAddedcustomercommentKids yellinginbackgroundGot apositiveescalationOrderedduplicatestatement

TEM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Heard toilet flush
  2. Verified POA, RIA or LTA
  3. Changed delivery method to order 1099R
  4. Check clearing verification
  5. Gave verbal handshake
  6. De-escalated a caller
  7. Heard animal in background
  8. Ended loan call under AHT goal
  9. Verified a beneficiary
  10. Leveraged email links
  11. Ended w/d call under AHT goal
  12. Completed stop and replace
  13. Needed name change
  14. Angry spouse or 3rd party
  15. Corrected a BOL
  16. Chatting with someone else
  17. They put you on hold
  18. Transfer to general PP&A via advice prompt
  19. Got a positive verbatim with your name
  20. Resolved an aged xtrac
  21. Enrolled in MyVoice
  22. Made a customer laugh
  23. Read full market edit after giving “as-of”
  24. Sent to Spanish Gate
  25. Transfer to TEM P&A via advice prompt
  26. 3 Consecutive All-7 CEIs
  27. Authenticated without OTP, KBA or MyVoice
  28. Caught a Gender mismatch
  29. Added customer comment
  30. Kids yelling in background
  31. Got a positive escalation
  32. Ordered duplicate statement