Verified abeneficiaryMade acustomerlaughEndedloan callunderAHT goalTheyput youon holdGot apositiveverbatim withyour nameGaveverbalhandshakeNeedednamechangeHeardanimal inbackgroundResolvedan agedxtracCompletedstop andreplaceEndedw/d callunderAHT goal3ConsecutiveAll-7 CEIsAuthenticatedwithout OTP,KBA orMyVoiceLeveragedemail linksHeardtoiletflushTransfer togeneralPP&A viaadvicepromptKids yellinginbackgroundAddedcustomercommentEnrolledinMyVoiceGot apositiveescalationChangeddeliverymethod toorder 1099RDe-escalateda callerCorrecteda BOLRead fullmarket editafter giving“as-of”Sent toSpanishGateVerifiedPOA, RIAor LTATransfer toTEM P&Avia advicepromptCheckclearingverificationOrderedduplicatestatementChattingwithsomeoneelseCaught aGendermismatchAngryspouse or3rd partyVerified abeneficiaryMade acustomerlaughEndedloan callunderAHT goalTheyput youon holdGot apositiveverbatim withyour nameGaveverbalhandshakeNeedednamechangeHeardanimal inbackgroundResolvedan agedxtracCompletedstop andreplaceEndedw/d callunderAHT goal3ConsecutiveAll-7 CEIsAuthenticatedwithout OTP,KBA orMyVoiceLeveragedemail linksHeardtoiletflushTransfer togeneralPP&A viaadvicepromptKids yellinginbackgroundAddedcustomercommentEnrolledinMyVoiceGot apositiveescalationChangeddeliverymethod toorder 1099RDe-escalateda callerCorrecteda BOLRead fullmarket editafter giving“as-of”Sent toSpanishGateVerifiedPOA, RIAor LTATransfer toTEM P&Avia advicepromptCheckclearingverificationOrderedduplicatestatementChattingwithsomeoneelseCaught aGendermismatchAngryspouse or3rd party

TEM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verified a beneficiary
  2. Made a customer laugh
  3. Ended loan call under AHT goal
  4. They put you on hold
  5. Got a positive verbatim with your name
  6. Gave verbal handshake
  7. Needed name change
  8. Heard animal in background
  9. Resolved an aged xtrac
  10. Completed stop and replace
  11. Ended w/d call under AHT goal
  12. 3 Consecutive All-7 CEIs
  13. Authenticated without OTP, KBA or MyVoice
  14. Leveraged email links
  15. Heard toilet flush
  16. Transfer to general PP&A via advice prompt
  17. Kids yelling in background
  18. Added customer comment
  19. Enrolled in MyVoice
  20. Got a positive escalation
  21. Changed delivery method to order 1099R
  22. De-escalated a caller
  23. Corrected a BOL
  24. Read full market edit after giving “as-of”
  25. Sent to Spanish Gate
  26. Verified POA, RIA or LTA
  27. Transfer to TEM P&A via advice prompt
  28. Check clearing verification
  29. Ordered duplicate statement
  30. Chatting with someone else
  31. Caught a Gender mismatch
  32. Angry spouse or 3rd party