Send a clientto collectionsfor apaymentRetained 2Renewalcases w/norefund20CasesClosedMade themostoutboundcallsClosed75% ofyour HIGHrisk casesRetained 3resourceallocationfeesRetained$75 CBAccess15CasesClosed30+ Calls(inbound&outbound)PitchedAGI/paperlossto re-buildvalueUp-sella clientDiscussed theimportance ofClientBooks tore-build valuein our service0 Casesabove3+ DaysRetainedthe mostcasesMost talktime forthe dayRetainedthe mostunder 30day cancelsRetained a30 day orunder withno refundRetained65%+ forthe dayClosedthe mostcasesAnsweredthe mostinboundcallsCancelledbut receivedgood surveyfeedbackRetained$300+ inRAFRetainedthe mostrenewalsRetained3 clientsin a rowSend a clientto collectionsfor apaymentRetained 2Renewalcases w/norefund20CasesClosedMade themostoutboundcallsClosed75% ofyour HIGHrisk casesRetained 3resourceallocationfeesRetained$75 CBAccess15CasesClosed30+ Calls(inbound&outbound)PitchedAGI/paperlossto re-buildvalueUp-sella clientDiscussed theimportance ofClientBooks tore-build valuein our service0 Casesabove3+ DaysRetainedthe mostcasesMost talktime forthe dayRetainedthe mostunder 30day cancelsRetained a30 day orunder withno refundRetained65%+ forthe dayClosedthe mostcasesAnsweredthe mostinboundcallsCancelledbut receivedgood surveyfeedbackRetained$300+ inRAFRetainedthe mostrenewalsRetained3 clientsin a row

RETENTION - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send a client to collections for a payment
  2. Retained 2 Renewal cases w/no refund
  3. 20 Cases Closed
  4. Made the most outbound calls
  5. Closed 75% of your HIGH risk cases
  6. Retained 3 resource allocation fees
  7. Retained $75 CB Access
  8. 15 Cases Closed
  9. 30+ Calls (inbound & outbound)
  10. Pitched AGI/paperloss to re-build value
  11. Up-sell a client
  12. Discussed the importance of ClientBooks to re-build value in our service
  13. 0 Cases above 3+ Days
  14. Retained the most cases
  15. Most talk time for the day
  16. Retained the most under 30 day cancels
  17. Retained a 30 day or under with no refund
  18. Retained 65%+ for the day
  19. Closed the most cases
  20. Answered the most inbound calls
  21. Cancelled but received good survey feedback
  22. Retained $300+ in RAF
  23. Retained the most renewals
  24. Retained 3 clients in a row