Discussed theimportance ofClientBooks tore-build valuein our serviceCancelledbut receivedgood surveyfeedbackRetained$75 CBAccessMade themostoutboundcallsAnsweredthe mostinboundcalls0 Casesabove3+ DaysClosed75% ofyour HIGHrisk casesRetained a30 day orunder withno refundMost talktime forthe dayRetainedthe mostcasesRetainedthe mostunder 30day cancelsPitchedAGI/paperlossto re-buildvalueUp-sella clientRetainedthe mostrenewalsRetained65%+ forthe dayClosedthe mostcases15CasesClosed20CasesClosedRetained$300+ inRAFSend a clientto collectionsfor apaymentRetained 2Renewalcases w/norefundRetained3 clientsin a rowRetained 3resourceallocationfees30+ Calls(inbound&outbound)Discussed theimportance ofClientBooks tore-build valuein our serviceCancelledbut receivedgood surveyfeedbackRetained$75 CBAccessMade themostoutboundcallsAnsweredthe mostinboundcalls0 Casesabove3+ DaysClosed75% ofyour HIGHrisk casesRetained a30 day orunder withno refundMost talktime forthe dayRetainedthe mostcasesRetainedthe mostunder 30day cancelsPitchedAGI/paperlossto re-buildvalueUp-sella clientRetainedthe mostrenewalsRetained65%+ forthe dayClosedthe mostcases15CasesClosed20CasesClosedRetained$300+ inRAFSend a clientto collectionsfor apaymentRetained 2Renewalcases w/norefundRetained3 clientsin a rowRetained 3resourceallocationfees30+ Calls(inbound&outbound)

RETENTION - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Discussed the importance of ClientBooks to re-build value in our service
  2. Cancelled but received good survey feedback
  3. Retained $75 CB Access
  4. Made the most outbound calls
  5. Answered the most inbound calls
  6. 0 Cases above 3+ Days
  7. Closed 75% of your HIGH risk cases
  8. Retained a 30 day or under with no refund
  9. Most talk time for the day
  10. Retained the most cases
  11. Retained the most under 30 day cancels
  12. Pitched AGI/paperloss to re-build value
  13. Up-sell a client
  14. Retained the most renewals
  15. Retained 65%+ for the day
  16. Closed the most cases
  17. 15 Cases Closed
  18. 20 Cases Closed
  19. Retained $300+ in RAF
  20. Send a client to collections for a payment
  21. Retained 2 Renewal cases w/no refund
  22. Retained 3 clients in a row
  23. Retained 3 resource allocation fees
  24. 30+ Calls (inbound & outbound)