Most talktime forthe dayRetained3 clientsin a rowAnsweredthe mostinboundcallsSend a clientto collectionsfor apaymentRetained65%+ forthe dayUp-sella clientClosedthe mostcasesRetained$75 CBAccessRetained 3resourceallocationfeesDiscussed theimportance ofClientBooks tore-build valuein our serviceRetained 2Renewalcases w/norefundCancelledbut receivedgood surveyfeedback15CasesClosedRetained a30 day orunder withno refundRetainedthe mostcasesRetainedthe mostrenewalsPitchedAGI/paperlossto re-buildvalue0 Casesabove3+ DaysRetainedthe mostunder 30day cancels30+ Calls(inbound&outbound)Retained$300+ inRAFMade themostoutboundcallsClosed75% ofyour HIGHrisk cases20CasesClosedMost talktime forthe dayRetained3 clientsin a rowAnsweredthe mostinboundcallsSend a clientto collectionsfor apaymentRetained65%+ forthe dayUp-sella clientClosedthe mostcasesRetained$75 CBAccessRetained 3resourceallocationfeesDiscussed theimportance ofClientBooks tore-build valuein our serviceRetained 2Renewalcases w/norefundCancelledbut receivedgood surveyfeedback15CasesClosedRetained a30 day orunder withno refundRetainedthe mostcasesRetainedthe mostrenewalsPitchedAGI/paperlossto re-buildvalue0 Casesabove3+ DaysRetainedthe mostunder 30day cancels30+ Calls(inbound&outbound)Retained$300+ inRAFMade themostoutboundcallsClosed75% ofyour HIGHrisk cases20CasesClosed

RETENTION - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Most talk time for the day
  2. Retained 3 clients in a row
  3. Answered the most inbound calls
  4. Send a client to collections for a payment
  5. Retained 65%+ for the day
  6. Up-sell a client
  7. Closed the most cases
  8. Retained $75 CB Access
  9. Retained 3 resource allocation fees
  10. Discussed the importance of ClientBooks to re-build value in our service
  11. Retained 2 Renewal cases w/no refund
  12. Cancelled but received good survey feedback
  13. 15 Cases Closed
  14. Retained a 30 day or under with no refund
  15. Retained the most cases
  16. Retained the most renewals
  17. Pitched AGI/paperloss to re-build value
  18. 0 Cases above 3+ Days
  19. Retained the most under 30 day cancels
  20. 30+ Calls (inbound & outbound)
  21. Retained $300+ in RAF
  22. Made the most outbound calls
  23. Closed 75% of your HIGH risk cases
  24. 20 Cases Closed