PitchedAGI/paperlossto re-buildvalueDiscussed theimportance ofClientBooks tore-build valuein our serviceRetained$300+ inRAFRetained a30 day orunder withno refundRetainedthe mostunder 30day cancelsRetainedthe mostcasesAnsweredthe mostinboundcallsRetained3 clientsin a rowClosedthe mostcases15CasesClosedRetained 2Renewalcases w/norefundClosed75% ofyour HIGHrisk cases0 Casesabove3+ DaysUp-sella client30+ Calls(inbound&outbound)Retained 3resourceallocationfeesRetained$75 CBAccessCancelledbut receivedgood surveyfeedbackSend a clientto collectionsfor apayment20CasesClosedRetainedthe mostrenewalsMade themostoutboundcallsRetained65%+ forthe dayMost talktime forthe dayPitchedAGI/paperlossto re-buildvalueDiscussed theimportance ofClientBooks tore-build valuein our serviceRetained$300+ inRAFRetained a30 day orunder withno refundRetainedthe mostunder 30day cancelsRetainedthe mostcasesAnsweredthe mostinboundcallsRetained3 clientsin a rowClosedthe mostcases15CasesClosedRetained 2Renewalcases w/norefundClosed75% ofyour HIGHrisk cases0 Casesabove3+ DaysUp-sella client30+ Calls(inbound&outbound)Retained 3resourceallocationfeesRetained$75 CBAccessCancelledbut receivedgood surveyfeedbackSend a clientto collectionsfor apayment20CasesClosedRetainedthe mostrenewalsMade themostoutboundcallsRetained65%+ forthe dayMost talktime forthe day

RETENTION - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pitched AGI/paperloss to re-build value
  2. Discussed the importance of ClientBooks to re-build value in our service
  3. Retained $300+ in RAF
  4. Retained a 30 day or under with no refund
  5. Retained the most under 30 day cancels
  6. Retained the most cases
  7. Answered the most inbound calls
  8. Retained 3 clients in a row
  9. Closed the most cases
  10. 15 Cases Closed
  11. Retained 2 Renewal cases w/no refund
  12. Closed 75% of your HIGH risk cases
  13. 0 Cases above 3+ Days
  14. Up-sell a client
  15. 30+ Calls (inbound & outbound)
  16. Retained 3 resource allocation fees
  17. Retained $75 CB Access
  18. Cancelled but received good survey feedback
  19. Send a client to collections for a payment
  20. 20 Cases Closed
  21. Retained the most renewals
  22. Made the most outbound calls
  23. Retained 65%+ for the day
  24. Most talk time for the day