15CasesClosedCancelledbut receivedgood surveyfeedbackRetainedthe mostrenewals30+ Calls(inbound&outbound)Retained a30 day orunder withno refundClosedthe mostcasesRetainedthe mostcasesClosed75% ofyour HIGHrisk cases20CasesClosedRetainedthe mostunder 30day cancelsRetained 3resourceallocationfeesAnsweredthe mostinboundcallsRetained$75 CBAccessUp-sella clientRetained65%+ forthe dayMade themostoutboundcallsRetained 2Renewalcases w/norefundMost talktime forthe dayPitchedAGI/paperlossto re-buildvalue0 Casesabove3+ DaysRetained$300+ inRAFDiscussed theimportance ofClientBooks tore-build valuein our serviceSend a clientto collectionsfor apaymentRetained3 clientsin a row15CasesClosedCancelledbut receivedgood surveyfeedbackRetainedthe mostrenewals30+ Calls(inbound&outbound)Retained a30 day orunder withno refundClosedthe mostcasesRetainedthe mostcasesClosed75% ofyour HIGHrisk cases20CasesClosedRetainedthe mostunder 30day cancelsRetained 3resourceallocationfeesAnsweredthe mostinboundcallsRetained$75 CBAccessUp-sella clientRetained65%+ forthe dayMade themostoutboundcallsRetained 2Renewalcases w/norefundMost talktime forthe dayPitchedAGI/paperlossto re-buildvalue0 Casesabove3+ DaysRetained$300+ inRAFDiscussed theimportance ofClientBooks tore-build valuein our serviceSend a clientto collectionsfor apaymentRetained3 clientsin a row

RETENTION - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 15 Cases Closed
  2. Cancelled but received good survey feedback
  3. Retained the most renewals
  4. 30+ Calls (inbound & outbound)
  5. Retained a 30 day or under with no refund
  6. Closed the most cases
  7. Retained the most cases
  8. Closed 75% of your HIGH risk cases
  9. 20 Cases Closed
  10. Retained the most under 30 day cancels
  11. Retained 3 resource allocation fees
  12. Answered the most inbound calls
  13. Retained $75 CB Access
  14. Up-sell a client
  15. Retained 65%+ for the day
  16. Made the most outbound calls
  17. Retained 2 Renewal cases w/no refund
  18. Most talk time for the day
  19. Pitched AGI/paperloss to re-build value
  20. 0 Cases above 3+ Days
  21. Retained $300+ in RAF
  22. Discussed the importance of ClientBooks to re-build value in our service
  23. Send a client to collections for a payment
  24. Retained 3 clients in a row