Retainedthe mostrenewalsUp-sella clientAnsweredthe mostinboundcallsRetained$75 CBAccessMost talktime forthe day15CasesClosedClosed75% ofyour HIGHrisk casesDiscussed theimportance ofClientBooks tore-build valuein our serviceSend a clientto collectionsfor apaymentRetained65%+ forthe dayRetained$300+ inRAFRetained 2Renewalcases w/norefund20CasesClosedRetained3 clientsin a rowClosedthe mostcasesRetained 3resourceallocationfees0 Casesabove3+ DaysRetained a30 day orunder withno refundPitchedAGI/paperlossto re-buildvalueRetainedthe mostunder 30day cancels30+ Calls(inbound&outbound)Made themostoutboundcallsRetainedthe mostcasesCancelledbut receivedgood surveyfeedbackRetainedthe mostrenewalsUp-sella clientAnsweredthe mostinboundcallsRetained$75 CBAccessMost talktime forthe day15CasesClosedClosed75% ofyour HIGHrisk casesDiscussed theimportance ofClientBooks tore-build valuein our serviceSend a clientto collectionsfor apaymentRetained65%+ forthe dayRetained$300+ inRAFRetained 2Renewalcases w/norefund20CasesClosedRetained3 clientsin a rowClosedthe mostcasesRetained 3resourceallocationfees0 Casesabove3+ DaysRetained a30 day orunder withno refundPitchedAGI/paperlossto re-buildvalueRetainedthe mostunder 30day cancels30+ Calls(inbound&outbound)Made themostoutboundcallsRetainedthe mostcasesCancelledbut receivedgood surveyfeedback

RETENTION - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Retained the most renewals
  2. Up-sell a client
  3. Answered the most inbound calls
  4. Retained $75 CB Access
  5. Most talk time for the day
  6. 15 Cases Closed
  7. Closed 75% of your HIGH risk cases
  8. Discussed the importance of ClientBooks to re-build value in our service
  9. Send a client to collections for a payment
  10. Retained 65%+ for the day
  11. Retained $300+ in RAF
  12. Retained 2 Renewal cases w/no refund
  13. 20 Cases Closed
  14. Retained 3 clients in a row
  15. Closed the most cases
  16. Retained 3 resource allocation fees
  17. 0 Cases above 3+ Days
  18. Retained a 30 day or under with no refund
  19. Pitched AGI/paperloss to re-build value
  20. Retained the most under 30 day cancels
  21. 30+ Calls (inbound & outbound)
  22. Made the most outbound calls
  23. Retained the most cases
  24. Cancelled but received good survey feedback