20CasesClosedRetained3 clientsin a row0 Casesabove3+ DaysRetainedthe mostrenewalsRetained 2Renewalcases w/norefundRetained$300+ inRAFRetainedthe mostunder 30day cancelsRetained a30 day orunder withno refundRetainedthe mostcasesUp-sella clientPitchedAGI/paperlossto re-buildvalueMost talktime forthe dayAnsweredthe mostinboundcallsClosedthe mostcases30+ Calls(inbound&outbound)Retained65%+ forthe daySend a clientto collectionsfor apaymentRetained 3resourceallocationfeesDiscussed theimportance ofClientBooks tore-build valuein our serviceRetained$75 CBAccessMade themostoutboundcalls15CasesClosedCancelledbut receivedgood surveyfeedbackClosed75% ofyour HIGHrisk cases20CasesClosedRetained3 clientsin a row0 Casesabove3+ DaysRetainedthe mostrenewalsRetained 2Renewalcases w/norefundRetained$300+ inRAFRetainedthe mostunder 30day cancelsRetained a30 day orunder withno refundRetainedthe mostcasesUp-sella clientPitchedAGI/paperlossto re-buildvalueMost talktime forthe dayAnsweredthe mostinboundcallsClosedthe mostcases30+ Calls(inbound&outbound)Retained65%+ forthe daySend a clientto collectionsfor apaymentRetained 3resourceallocationfeesDiscussed theimportance ofClientBooks tore-build valuein our serviceRetained$75 CBAccessMade themostoutboundcalls15CasesClosedCancelledbut receivedgood surveyfeedbackClosed75% ofyour HIGHrisk cases

RETENTION - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 20 Cases Closed
  2. Retained 3 clients in a row
  3. 0 Cases above 3+ Days
  4. Retained the most renewals
  5. Retained 2 Renewal cases w/no refund
  6. Retained $300+ in RAF
  7. Retained the most under 30 day cancels
  8. Retained a 30 day or under with no refund
  9. Retained the most cases
  10. Up-sell a client
  11. Pitched AGI/paperloss to re-build value
  12. Most talk time for the day
  13. Answered the most inbound calls
  14. Closed the most cases
  15. 30+ Calls (inbound & outbound)
  16. Retained 65%+ for the day
  17. Send a client to collections for a payment
  18. Retained 3 resource allocation fees
  19. Discussed the importance of ClientBooks to re-build value in our service
  20. Retained $75 CB Access
  21. Made the most outbound calls
  22. 15 Cases Closed
  23. Cancelled but received good survey feedback
  24. Closed 75% of your HIGH risk cases