Retainedthe mostunder 30day cancels0 Casesabove3+ DaysRetainedthe mostcasesRetainedthe mostrenewalsDiscussed theimportance ofClientBooks tore-build valuein our serviceMost talktime forthe dayCancelledbut receivedgood surveyfeedbackRetained a30 day orunder withno refundRetained 2Renewalcases w/norefundRetained$75 CBAccessAnsweredthe mostinboundcalls30+ Calls(inbound&outbound)Made themostoutboundcallsClosed75% ofyour HIGHrisk casesPitchedAGI/paperlossto re-buildvalueUp-sella clientSend a clientto collectionsfor apayment20CasesClosedClosedthe mostcasesRetained 3resourceallocationfees15CasesClosedRetained$300+ inRAFRetained3 clientsin a rowRetained65%+ forthe dayRetainedthe mostunder 30day cancels0 Casesabove3+ DaysRetainedthe mostcasesRetainedthe mostrenewalsDiscussed theimportance ofClientBooks tore-build valuein our serviceMost talktime forthe dayCancelledbut receivedgood surveyfeedbackRetained a30 day orunder withno refundRetained 2Renewalcases w/norefundRetained$75 CBAccessAnsweredthe mostinboundcalls30+ Calls(inbound&outbound)Made themostoutboundcallsClosed75% ofyour HIGHrisk casesPitchedAGI/paperlossto re-buildvalueUp-sella clientSend a clientto collectionsfor apayment20CasesClosedClosedthe mostcasesRetained 3resourceallocationfees15CasesClosedRetained$300+ inRAFRetained3 clientsin a rowRetained65%+ forthe day

RETENTION - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Retained the most under 30 day cancels
  2. 0 Cases above 3+ Days
  3. Retained the most cases
  4. Retained the most renewals
  5. Discussed the importance of ClientBooks to re-build value in our service
  6. Most talk time for the day
  7. Cancelled but received good survey feedback
  8. Retained a 30 day or under with no refund
  9. Retained 2 Renewal cases w/no refund
  10. Retained $75 CB Access
  11. Answered the most inbound calls
  12. 30+ Calls (inbound & outbound)
  13. Made the most outbound calls
  14. Closed 75% of your HIGH risk cases
  15. Pitched AGI/paperloss to re-build value
  16. Up-sell a client
  17. Send a client to collections for a payment
  18. 20 Cases Closed
  19. Closed the most cases
  20. Retained 3 resource allocation fees
  21. 15 Cases Closed
  22. Retained $300+ in RAF
  23. Retained 3 clients in a row
  24. Retained 65%+ for the day