Retained$75 CBAccessMost talktime forthe dayRetainedthe mostcasesDiscussed theimportance ofClientBooks tore-build valuein our serviceAnsweredthe mostinboundcallsSend a clientto collectionsfor apaymentRetainedthe mostunder 30day cancelsRetained 2Renewalcases w/norefundClosed75% ofyour HIGHrisk casesRetained65%+ forthe dayRetained 3resourceallocationfeesMade themostoutboundcallsRetained a30 day orunder withno refundRetainedthe mostrenewalsRetained$300+ inRAF0 Casesabove3+ Days20CasesClosedCancelledbut receivedgood surveyfeedback30+ Calls(inbound&outbound)Closedthe mostcases15CasesClosedPitchedAGI/paperlossto re-buildvalueUp-sella clientRetained3 clientsin a rowRetained$75 CBAccessMost talktime forthe dayRetainedthe mostcasesDiscussed theimportance ofClientBooks tore-build valuein our serviceAnsweredthe mostinboundcallsSend a clientto collectionsfor apaymentRetainedthe mostunder 30day cancelsRetained 2Renewalcases w/norefundClosed75% ofyour HIGHrisk casesRetained65%+ forthe dayRetained 3resourceallocationfeesMade themostoutboundcallsRetained a30 day orunder withno refundRetainedthe mostrenewalsRetained$300+ inRAF0 Casesabove3+ Days20CasesClosedCancelledbut receivedgood surveyfeedback30+ Calls(inbound&outbound)Closedthe mostcases15CasesClosedPitchedAGI/paperlossto re-buildvalueUp-sella clientRetained3 clientsin a row

RETENTION - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Retained $75 CB Access
  2. Most talk time for the day
  3. Retained the most cases
  4. Discussed the importance of ClientBooks to re-build value in our service
  5. Answered the most inbound calls
  6. Send a client to collections for a payment
  7. Retained the most under 30 day cancels
  8. Retained 2 Renewal cases w/no refund
  9. Closed 75% of your HIGH risk cases
  10. Retained 65%+ for the day
  11. Retained 3 resource allocation fees
  12. Made the most outbound calls
  13. Retained a 30 day or under with no refund
  14. Retained the most renewals
  15. Retained $300+ in RAF
  16. 0 Cases above 3+ Days
  17. 20 Cases Closed
  18. Cancelled but received good survey feedback
  19. 30+ Calls (inbound & outbound)
  20. Closed the most cases
  21. 15 Cases Closed
  22. Pitched AGI/paperloss to re-build value
  23. Up-sell a client
  24. Retained 3 clients in a row