Cancelledbut receivedgood surveyfeedbackRetained65%+ forthe dayMost talktime forthe daySend a clientto collectionsfor apaymentUp-sella clientRetained 2Renewalcases w/norefundPitchedAGI/paperlossto re-buildvalueMade themostoutboundcallsAnsweredthe mostinboundcalls15CasesClosedRetained 3resourceallocationfeesRetainedthe mostrenewalsRetained$75 CBAccessRetained a30 day orunder withno refund20CasesClosedRetainedthe mostcasesClosed75% ofyour HIGHrisk casesDiscussed theimportance ofClientBooks tore-build valuein our serviceRetainedthe mostunder 30day cancelsRetained3 clientsin a rowRetained$300+ inRAF0 Casesabove3+ Days30+ Calls(inbound&outbound)Closedthe mostcasesCancelledbut receivedgood surveyfeedbackRetained65%+ forthe dayMost talktime forthe daySend a clientto collectionsfor apaymentUp-sella clientRetained 2Renewalcases w/norefundPitchedAGI/paperlossto re-buildvalueMade themostoutboundcallsAnsweredthe mostinboundcalls15CasesClosedRetained 3resourceallocationfeesRetainedthe mostrenewalsRetained$75 CBAccessRetained a30 day orunder withno refund20CasesClosedRetainedthe mostcasesClosed75% ofyour HIGHrisk casesDiscussed theimportance ofClientBooks tore-build valuein our serviceRetainedthe mostunder 30day cancelsRetained3 clientsin a rowRetained$300+ inRAF0 Casesabove3+ Days30+ Calls(inbound&outbound)Closedthe mostcases

RETENTION - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cancelled but received good survey feedback
  2. Retained 65%+ for the day
  3. Most talk time for the day
  4. Send a client to collections for a payment
  5. Up-sell a client
  6. Retained 2 Renewal cases w/no refund
  7. Pitched AGI/paperloss to re-build value
  8. Made the most outbound calls
  9. Answered the most inbound calls
  10. 15 Cases Closed
  11. Retained 3 resource allocation fees
  12. Retained the most renewals
  13. Retained $75 CB Access
  14. Retained a 30 day or under with no refund
  15. 20 Cases Closed
  16. Retained the most cases
  17. Closed 75% of your HIGH risk cases
  18. Discussed the importance of ClientBooks to re-build value in our service
  19. Retained the most under 30 day cancels
  20. Retained 3 clients in a row
  21. Retained $300+ in RAF
  22. 0 Cases above 3+ Days
  23. 30+ Calls (inbound & outbound)
  24. Closed the most cases