Retainedthe mostcasesUp-sella client15CasesClosedMost talktime forthe dayAnsweredthe mostinboundcallsClosed75% ofyour HIGHrisk cases0 Casesabove3+ DaysRetained$75 CBAccessRetainedthe mostrenewalsRetained$300+ inRAFCancelledbut receivedgood surveyfeedbackRetained a30 day orunder withno refundMade themostoutboundcallsRetained3 clientsin a row30+ Calls(inbound&outbound)Discussed theimportance ofClientBooks tore-build valuein our serviceRetainedthe mostunder 30day cancelsSend a clientto collectionsfor apaymentPitchedAGI/paperlossto re-buildvalueRetained65%+ forthe dayRetained 2Renewalcases w/norefund20CasesClosedClosedthe mostcasesRetained 3resourceallocationfeesRetainedthe mostcasesUp-sella client15CasesClosedMost talktime forthe dayAnsweredthe mostinboundcallsClosed75% ofyour HIGHrisk cases0 Casesabove3+ DaysRetained$75 CBAccessRetainedthe mostrenewalsRetained$300+ inRAFCancelledbut receivedgood surveyfeedbackRetained a30 day orunder withno refundMade themostoutboundcallsRetained3 clientsin a row30+ Calls(inbound&outbound)Discussed theimportance ofClientBooks tore-build valuein our serviceRetainedthe mostunder 30day cancelsSend a clientto collectionsfor apaymentPitchedAGI/paperlossto re-buildvalueRetained65%+ forthe dayRetained 2Renewalcases w/norefund20CasesClosedClosedthe mostcasesRetained 3resourceallocationfees

RETENTION - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Retained the most cases
  2. Up-sell a client
  3. 15 Cases Closed
  4. Most talk time for the day
  5. Answered the most inbound calls
  6. Closed 75% of your HIGH risk cases
  7. 0 Cases above 3+ Days
  8. Retained $75 CB Access
  9. Retained the most renewals
  10. Retained $300+ in RAF
  11. Cancelled but received good survey feedback
  12. Retained a 30 day or under with no refund
  13. Made the most outbound calls
  14. Retained 3 clients in a row
  15. 30+ Calls (inbound & outbound)
  16. Discussed the importance of ClientBooks to re-build value in our service
  17. Retained the most under 30 day cancels
  18. Send a client to collections for a payment
  19. Pitched AGI/paperloss to re-build value
  20. Retained 65%+ for the day
  21. Retained 2 Renewal cases w/no refund
  22. 20 Cases Closed
  23. Closed the most cases
  24. Retained 3 resource allocation fees