Most talktime forthe dayAnsweredthe mostinboundcallsClosedthe mostcasesRetainedthe mostrenewalsRetained$300+ inRAFRetained3 clientsin a row15CasesClosedDiscussed theimportance ofClientBooks tore-build valuein our serviceCancelledbut receivedgood surveyfeedbackPitchedAGI/paperlossto re-buildvalueSend a clientto collectionsfor apaymentRetained a30 day orunder withno refundRetained65%+ forthe day20CasesClosedClosed75% ofyour HIGHrisk casesRetainedthe mostcases30+ Calls(inbound&outbound)Retained$75 CBAccessRetained 2Renewalcases w/norefundMade themostoutboundcallsRetained 3resourceallocationfees0 Casesabove3+ DaysUp-sella clientRetainedthe mostunder 30day cancelsMost talktime forthe dayAnsweredthe mostinboundcallsClosedthe mostcasesRetainedthe mostrenewalsRetained$300+ inRAFRetained3 clientsin a row15CasesClosedDiscussed theimportance ofClientBooks tore-build valuein our serviceCancelledbut receivedgood surveyfeedbackPitchedAGI/paperlossto re-buildvalueSend a clientto collectionsfor apaymentRetained a30 day orunder withno refundRetained65%+ forthe day20CasesClosedClosed75% ofyour HIGHrisk casesRetainedthe mostcases30+ Calls(inbound&outbound)Retained$75 CBAccessRetained 2Renewalcases w/norefundMade themostoutboundcallsRetained 3resourceallocationfees0 Casesabove3+ DaysUp-sella clientRetainedthe mostunder 30day cancels

RETENTION - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Most talk time for the day
  2. Answered the most inbound calls
  3. Closed the most cases
  4. Retained the most renewals
  5. Retained $300+ in RAF
  6. Retained 3 clients in a row
  7. 15 Cases Closed
  8. Discussed the importance of ClientBooks to re-build value in our service
  9. Cancelled but received good survey feedback
  10. Pitched AGI/paperloss to re-build value
  11. Send a client to collections for a payment
  12. Retained a 30 day or under with no refund
  13. Retained 65%+ for the day
  14. 20 Cases Closed
  15. Closed 75% of your HIGH risk cases
  16. Retained the most cases
  17. 30+ Calls (inbound & outbound)
  18. Retained $75 CB Access
  19. Retained 2 Renewal cases w/no refund
  20. Made the most outbound calls
  21. Retained 3 resource allocation fees
  22. 0 Cases above 3+ Days
  23. Up-sell a client
  24. Retained the most under 30 day cancels