Send a clientto collectionsfor apayment20CasesClosedRetained$300+ inRAFRetained a30 day orunder withno refundMade themostoutboundcallsRetained65%+ forthe dayClosed75% ofyour HIGHrisk casesDiscussed theimportance ofClientBooks tore-build valuein our serviceAnsweredthe mostinboundcallsRetained 3resourceallocationfeesUp-sella clientRetainedthe mostunder 30day cancelsClosedthe mostcasesRetained$75 CBAccess30+ Calls(inbound&outbound)Retainedthe mostrenewalsCancelledbut receivedgood surveyfeedbackRetained3 clientsin a rowMost talktime forthe day0 Casesabove3+ Days15CasesClosedPitchedAGI/paperlossto re-buildvalueRetained 2Renewalcases w/norefundRetainedthe mostcasesSend a clientto collectionsfor apayment20CasesClosedRetained$300+ inRAFRetained a30 day orunder withno refundMade themostoutboundcallsRetained65%+ forthe dayClosed75% ofyour HIGHrisk casesDiscussed theimportance ofClientBooks tore-build valuein our serviceAnsweredthe mostinboundcallsRetained 3resourceallocationfeesUp-sella clientRetainedthe mostunder 30day cancelsClosedthe mostcasesRetained$75 CBAccess30+ Calls(inbound&outbound)Retainedthe mostrenewalsCancelledbut receivedgood surveyfeedbackRetained3 clientsin a rowMost talktime forthe day0 Casesabove3+ Days15CasesClosedPitchedAGI/paperlossto re-buildvalueRetained 2Renewalcases w/norefundRetainedthe mostcases

RETENTION - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send a client to collections for a payment
  2. 20 Cases Closed
  3. Retained $300+ in RAF
  4. Retained a 30 day or under with no refund
  5. Made the most outbound calls
  6. Retained 65%+ for the day
  7. Closed 75% of your HIGH risk cases
  8. Discussed the importance of ClientBooks to re-build value in our service
  9. Answered the most inbound calls
  10. Retained 3 resource allocation fees
  11. Up-sell a client
  12. Retained the most under 30 day cancels
  13. Closed the most cases
  14. Retained $75 CB Access
  15. 30+ Calls (inbound & outbound)
  16. Retained the most renewals
  17. Cancelled but received good survey feedback
  18. Retained 3 clients in a row
  19. Most talk time for the day
  20. 0 Cases above 3+ Days
  21. 15 Cases Closed
  22. Pitched AGI/paperloss to re-build value
  23. Retained 2 Renewal cases w/no refund
  24. Retained the most cases