15CasesClosed30+ Calls(inbound&outbound)Retained$75 CBAccessMade themostoutboundcallsAnsweredthe mostinboundcallsCancelledbut receivedgood surveyfeedbackPitchedAGI/paperlossto re-buildvalueSend a clientto collectionsfor apaymentRetained65%+ forthe dayRetained$300+ inRAFRetained 2Renewalcases w/norefundDiscussed theimportance ofClientBooks tore-build valuein our serviceRetainedthe mostunder 30day cancels20CasesClosedClosed75% ofyour HIGHrisk casesClosedthe mostcasesMost talktime forthe dayRetained a30 day orunder withno refundUp-sella clientRetainedthe mostrenewalsRetained 3resourceallocationfees0 Casesabove3+ DaysRetained3 clientsin a rowRetainedthe mostcases15CasesClosed30+ Calls(inbound&outbound)Retained$75 CBAccessMade themostoutboundcallsAnsweredthe mostinboundcallsCancelledbut receivedgood surveyfeedbackPitchedAGI/paperlossto re-buildvalueSend a clientto collectionsfor apaymentRetained65%+ forthe dayRetained$300+ inRAFRetained 2Renewalcases w/norefundDiscussed theimportance ofClientBooks tore-build valuein our serviceRetainedthe mostunder 30day cancels20CasesClosedClosed75% ofyour HIGHrisk casesClosedthe mostcasesMost talktime forthe dayRetained a30 day orunder withno refundUp-sella clientRetainedthe mostrenewalsRetained 3resourceallocationfees0 Casesabove3+ DaysRetained3 clientsin a rowRetainedthe mostcases

RETENTION - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 15 Cases Closed
  2. 30+ Calls (inbound & outbound)
  3. Retained $75 CB Access
  4. Made the most outbound calls
  5. Answered the most inbound calls
  6. Cancelled but received good survey feedback
  7. Pitched AGI/paperloss to re-build value
  8. Send a client to collections for a payment
  9. Retained 65%+ for the day
  10. Retained $300+ in RAF
  11. Retained 2 Renewal cases w/no refund
  12. Discussed the importance of ClientBooks to re-build value in our service
  13. Retained the most under 30 day cancels
  14. 20 Cases Closed
  15. Closed 75% of your HIGH risk cases
  16. Closed the most cases
  17. Most talk time for the day
  18. Retained a 30 day or under with no refund
  19. Up-sell a client
  20. Retained the most renewals
  21. Retained 3 resource allocation fees
  22. 0 Cases above 3+ Days
  23. Retained 3 clients in a row
  24. Retained the most cases