30+ Calls(inbound&outbound)20CasesClosedCancelledbut receivedgood surveyfeedback15CasesClosedRetained$300+ inRAFRetained a30 day orunder withno refundPitchedAGI/paperlossto re-buildvalueMade themostoutboundcallsClosedthe mostcasesRetainedthe mostunder 30day cancelsRetainedthe mostcasesClosed75% ofyour HIGHrisk casesUp-sella clientDiscussed theimportance ofClientBooks tore-build valuein our serviceSend a clientto collectionsfor apaymentRetained65%+ forthe dayRetained 3resourceallocationfees0 Casesabove3+ DaysRetained$75 CBAccessAnsweredthe mostinboundcallsRetained3 clientsin a rowMost talktime forthe dayRetained 2Renewalcases w/norefundRetainedthe mostrenewals30+ Calls(inbound&outbound)20CasesClosedCancelledbut receivedgood surveyfeedback15CasesClosedRetained$300+ inRAFRetained a30 day orunder withno refundPitchedAGI/paperlossto re-buildvalueMade themostoutboundcallsClosedthe mostcasesRetainedthe mostunder 30day cancelsRetainedthe mostcasesClosed75% ofyour HIGHrisk casesUp-sella clientDiscussed theimportance ofClientBooks tore-build valuein our serviceSend a clientto collectionsfor apaymentRetained65%+ forthe dayRetained 3resourceallocationfees0 Casesabove3+ DaysRetained$75 CBAccessAnsweredthe mostinboundcallsRetained3 clientsin a rowMost talktime forthe dayRetained 2Renewalcases w/norefundRetainedthe mostrenewals

RETENTION - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 30+ Calls (inbound & outbound)
  2. 20 Cases Closed
  3. Cancelled but received good survey feedback
  4. 15 Cases Closed
  5. Retained $300+ in RAF
  6. Retained a 30 day or under with no refund
  7. Pitched AGI/paperloss to re-build value
  8. Made the most outbound calls
  9. Closed the most cases
  10. Retained the most under 30 day cancels
  11. Retained the most cases
  12. Closed 75% of your HIGH risk cases
  13. Up-sell a client
  14. Discussed the importance of ClientBooks to re-build value in our service
  15. Send a client to collections for a payment
  16. Retained 65%+ for the day
  17. Retained 3 resource allocation fees
  18. 0 Cases above 3+ Days
  19. Retained $75 CB Access
  20. Answered the most inbound calls
  21. Retained 3 clients in a row
  22. Most talk time for the day
  23. Retained 2 Renewal cases w/no refund
  24. Retained the most renewals