Assisted withVTO accessissues on 2accountsSent 5contactemailsPacifiedan irateclientRe-sent3invoicesCompleted5 servicemodsVoided asame-daypaymentMade 10outboundcallsIssued5refundsMostinboundcallsloggedRepondedto 10messagecenter chatsAnswered8 inboundcallsExplainedthe monthlyfee to aclientTransferred5 calls toaccoutningteamResolved10 casesowned byyouClientreturnedyour call byend-of-daySent apaymenttocollectionsTransferred aclient to theiraccountingteamTransferreda client toBNA for anupsellLeft 5VoicemailsSet up 5renewalpaymentplansUpdatedsomeone'saccountinformationAdded aclient to theNonRenewal listAnswereda Sam'sClub or OldNavy CallSent salesquote toZuorafrom SFAssisted withVTO accessissues on 2accountsSent 5contactemailsPacifiedan irateclientRe-sent3invoicesCompleted5 servicemodsVoided asame-daypaymentMade 10outboundcallsIssued5refundsMostinboundcallsloggedRepondedto 10messagecenter chatsAnswered8 inboundcallsExplainedthe monthlyfee to aclientTransferred5 calls toaccoutningteamResolved10 casesowned byyouClientreturnedyour call byend-of-daySent apaymenttocollectionsTransferred aclient to theiraccountingteamTransferreda client toBNA for anupsellLeft 5VoicemailsSet up 5renewalpaymentplansUpdatedsomeone'saccountinformationAdded aclient to theNonRenewal listAnswereda Sam'sClub or OldNavy CallSent salesquote toZuorafrom SF

BILLING - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assisted with VTO access issues on 2 accounts
  2. Sent 5 contact emails
  3. Pacified an irate client
  4. Re-sent 3 invoices
  5. Completed 5 service mods
  6. Voided a same-day payment
  7. Made 10 outbound calls
  8. Issued 5 refunds
  9. Most inbound calls logged
  10. Reponded to 10 message center chats
  11. Answered 8 inbound calls
  12. Explained the monthly fee to a client
  13. Transferred 5 calls to accoutning team
  14. Resolved 10 cases owned by you
  15. Client returned your call by end-of-day
  16. Sent a payment to collections
  17. Transferred a client to their accounting team
  18. Transferred a client to BNA for an upsell
  19. Left 5 Voicemails
  20. Set up 5 renewal payment plans
  21. Updated someone's account information
  22. Added a client to the Non Renewal list
  23. Answered a Sam's Club or Old Navy Call
  24. Sent sales quote to Zuora from SF