Repondedto 10messagecenter chatsTransferred aclient to theiraccountingteamVoided asame-daypaymentExplainedthe monthlyfee to aclientRe-sent3invoicesAnswered8 inboundcallsTransferred5 calls toaccoutningteamSent salesquote toZuorafrom SFTransferreda client toBNA for anupsellAdded aclient to theNonRenewal listLeft 5VoicemailsSent apaymenttocollectionsPacifiedan irateclientAnswereda Sam'sClub or OldNavy CallUpdatedsomeone'saccountinformationClientreturnedyour call byend-of-dayMostinboundcallsloggedAssisted withVTO accessissues on 2accountsSent 5contactemailsIssued5refundsMade 10outboundcallsSet up 5renewalpaymentplansResolved10 casesowned byyouCompleted5 servicemodsRepondedto 10messagecenter chatsTransferred aclient to theiraccountingteamVoided asame-daypaymentExplainedthe monthlyfee to aclientRe-sent3invoicesAnswered8 inboundcallsTransferred5 calls toaccoutningteamSent salesquote toZuorafrom SFTransferreda client toBNA for anupsellAdded aclient to theNonRenewal listLeft 5VoicemailsSent apaymenttocollectionsPacifiedan irateclientAnswereda Sam'sClub or OldNavy CallUpdatedsomeone'saccountinformationClientreturnedyour call byend-of-dayMostinboundcallsloggedAssisted withVTO accessissues on 2accountsSent 5contactemailsIssued5refundsMade 10outboundcallsSet up 5renewalpaymentplansResolved10 casesowned byyouCompleted5 servicemods

BILLING - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reponded to 10 message center chats
  2. Transferred a client to their accounting team
  3. Voided a same-day payment
  4. Explained the monthly fee to a client
  5. Re-sent 3 invoices
  6. Answered 8 inbound calls
  7. Transferred 5 calls to accoutning team
  8. Sent sales quote to Zuora from SF
  9. Transferred a client to BNA for an upsell
  10. Added a client to the Non Renewal list
  11. Left 5 Voicemails
  12. Sent a payment to collections
  13. Pacified an irate client
  14. Answered a Sam's Club or Old Navy Call
  15. Updated someone's account information
  16. Client returned your call by end-of-day
  17. Most inbound calls logged
  18. Assisted with VTO access issues on 2 accounts
  19. Sent 5 contact emails
  20. Issued 5 refunds
  21. Made 10 outbound calls
  22. Set up 5 renewal payment plans
  23. Resolved 10 cases owned by you
  24. Completed 5 service mods