Assisted withVTO accessissues on 2accountsResolved10 casesowned byyouPacifiedan irateclientMostinboundcallsloggedAnswereda Sam'sClub or OldNavy CallVoided asame-daypaymentExplainedthe monthlyfee to aclientTransferred aclient to theiraccountingteamCompleted5 servicemodsTransferreda client toBNA for anupsellClientreturnedyour call byend-of-daySent apaymenttocollectionsAnswered8 inboundcallsTransferred5 calls toaccoutningteamIssued5refundsSent 5contactemailsRe-sent3invoicesUpdatedsomeone'saccountinformationAdded aclient to theNonRenewal listLeft 5VoicemailsSet up 5renewalpaymentplansMade 10outboundcallsSent salesquote toZuorafrom SFRepondedto 10messagecenter chatsAssisted withVTO accessissues on 2accountsResolved10 casesowned byyouPacifiedan irateclientMostinboundcallsloggedAnswereda Sam'sClub or OldNavy CallVoided asame-daypaymentExplainedthe monthlyfee to aclientTransferred aclient to theiraccountingteamCompleted5 servicemodsTransferreda client toBNA for anupsellClientreturnedyour call byend-of-daySent apaymenttocollectionsAnswered8 inboundcallsTransferred5 calls toaccoutningteamIssued5refundsSent 5contactemailsRe-sent3invoicesUpdatedsomeone'saccountinformationAdded aclient to theNonRenewal listLeft 5VoicemailsSet up 5renewalpaymentplansMade 10outboundcallsSent salesquote toZuorafrom SFRepondedto 10messagecenter chats

BILLING - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Assisted with VTO access issues on 2 accounts
  2. Resolved 10 cases owned by you
  3. Pacified an irate client
  4. Most inbound calls logged
  5. Answered a Sam's Club or Old Navy Call
  6. Voided a same-day payment
  7. Explained the monthly fee to a client
  8. Transferred a client to their accounting team
  9. Completed 5 service mods
  10. Transferred a client to BNA for an upsell
  11. Client returned your call by end-of-day
  12. Sent a payment to collections
  13. Answered 8 inbound calls
  14. Transferred 5 calls to accoutning team
  15. Issued 5 refunds
  16. Sent 5 contact emails
  17. Re-sent 3 invoices
  18. Updated someone's account information
  19. Added a client to the Non Renewal list
  20. Left 5 Voicemails
  21. Set up 5 renewal payment plans
  22. Made 10 outbound calls
  23. Sent sales quote to Zuora from SF
  24. Reponded to 10 message center chats