Sent apaymenttocollectionsAssisted withVTO accessissues on 2accountsPacifiedan irateclientAnswered8 inboundcallsTransferred5 calls toaccoutningteamExplainedthe monthlyfee to aclientAnswereda Sam'sClub or OldNavy CallSent salesquote toZuorafrom SFCompleted5 servicemodsLeft 5VoicemailsUpdatedsomeone'saccountinformationResolved10 casesowned byyouMostinboundcallsloggedSet up 5renewalpaymentplansMade 10outboundcallsAdded aclient to theNonRenewal listSent 5contactemailsClientreturnedyour call byend-of-dayRe-sent3invoicesTransferreda client toBNA for anupsellRepondedto 10messagecenter chatsTransferred aclient to theiraccountingteamVoided asame-daypaymentIssued5refundsSent apaymenttocollectionsAssisted withVTO accessissues on 2accountsPacifiedan irateclientAnswered8 inboundcallsTransferred5 calls toaccoutningteamExplainedthe monthlyfee to aclientAnswereda Sam'sClub or OldNavy CallSent salesquote toZuorafrom SFCompleted5 servicemodsLeft 5VoicemailsUpdatedsomeone'saccountinformationResolved10 casesowned byyouMostinboundcallsloggedSet up 5renewalpaymentplansMade 10outboundcallsAdded aclient to theNonRenewal listSent 5contactemailsClientreturnedyour call byend-of-dayRe-sent3invoicesTransferreda client toBNA for anupsellRepondedto 10messagecenter chatsTransferred aclient to theiraccountingteamVoided asame-daypaymentIssued5refunds

BILLING - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent a payment to collections
  2. Assisted with VTO access issues on 2 accounts
  3. Pacified an irate client
  4. Answered 8 inbound calls
  5. Transferred 5 calls to accoutning team
  6. Explained the monthly fee to a client
  7. Answered a Sam's Club or Old Navy Call
  8. Sent sales quote to Zuora from SF
  9. Completed 5 service mods
  10. Left 5 Voicemails
  11. Updated someone's account information
  12. Resolved 10 cases owned by you
  13. Most inbound calls logged
  14. Set up 5 renewal payment plans
  15. Made 10 outbound calls
  16. Added a client to the Non Renewal list
  17. Sent 5 contact emails
  18. Client returned your call by end-of-day
  19. Re-sent 3 invoices
  20. Transferred a client to BNA for an upsell
  21. Reponded to 10 message center chats
  22. Transferred a client to their accounting team
  23. Voided a same-day payment
  24. Issued 5 refunds