Assisted withVTO accessissues on 2accountsSet up 5renewalpaymentplansUpdatedsomeone'saccountinformationMostinboundcallsloggedPacifiedan irateclientClientreturnedyour call byend-of-dayTransferred aclient to theiraccountingteamSent salesquote toZuorafrom SFIssued5refundsExplainedthe monthlyfee to aclientTransferred5 calls toaccoutningteamLeft 5VoicemailsSent 5contactemailsVoided asame-daypaymentAnswereda Sam'sClub or OldNavy CallAnswered8 inboundcallsCompleted5 servicemodsMade 10outboundcallsSent apaymenttocollectionsRe-sent3invoicesResolved10 casesowned byyouRepondedto 10messagecenter chatsTransferreda client toBNA for anupsellAdded aclient to theNonRenewal listAssisted withVTO accessissues on 2accountsSet up 5renewalpaymentplansUpdatedsomeone'saccountinformationMostinboundcallsloggedPacifiedan irateclientClientreturnedyour call byend-of-dayTransferred aclient to theiraccountingteamSent salesquote toZuorafrom SFIssued5refundsExplainedthe monthlyfee to aclientTransferred5 calls toaccoutningteamLeft 5VoicemailsSent 5contactemailsVoided asame-daypaymentAnswereda Sam'sClub or OldNavy CallAnswered8 inboundcallsCompleted5 servicemodsMade 10outboundcallsSent apaymenttocollectionsRe-sent3invoicesResolved10 casesowned byyouRepondedto 10messagecenter chatsTransferreda client toBNA for anupsellAdded aclient to theNonRenewal list

BILLING - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assisted with VTO access issues on 2 accounts
  2. Set up 5 renewal payment plans
  3. Updated someone's account information
  4. Most inbound calls logged
  5. Pacified an irate client
  6. Client returned your call by end-of-day
  7. Transferred a client to their accounting team
  8. Sent sales quote to Zuora from SF
  9. Issued 5 refunds
  10. Explained the monthly fee to a client
  11. Transferred 5 calls to accoutning team
  12. Left 5 Voicemails
  13. Sent 5 contact emails
  14. Voided a same-day payment
  15. Answered a Sam's Club or Old Navy Call
  16. Answered 8 inbound calls
  17. Completed 5 service mods
  18. Made 10 outbound calls
  19. Sent a payment to collections
  20. Re-sent 3 invoices
  21. Resolved 10 cases owned by you
  22. Reponded to 10 message center chats
  23. Transferred a client to BNA for an upsell
  24. Added a client to the Non Renewal list