Assisted withVTO accessissues on 2accountsMade 10outboundcallsClientreturnedyour call byend-of-dayMostinboundcallsloggedSet up 5renewalpaymentplansResolved10 casesowned byyouTransferreda client toBNA for anupsellSent apaymenttocollectionsCompleted5 servicemodsTransferred aclient to theiraccountingteamUpdatedsomeone'saccountinformationVoided asame-daypaymentRepondedto 10messagecenter chatsAdded aclient to theNonRenewal listIssued5refundsSent 5contactemailsTransferred5 calls toaccoutningteamPacifiedan irateclientAnswereda Sam'sClub or OldNavy CallExplainedthe monthlyfee to aclientSent salesquote toZuorafrom SFAnswered8 inboundcallsRe-sent3invoicesLeft 5VoicemailsAssisted withVTO accessissues on 2accountsMade 10outboundcallsClientreturnedyour call byend-of-dayMostinboundcallsloggedSet up 5renewalpaymentplansResolved10 casesowned byyouTransferreda client toBNA for anupsellSent apaymenttocollectionsCompleted5 servicemodsTransferred aclient to theiraccountingteamUpdatedsomeone'saccountinformationVoided asame-daypaymentRepondedto 10messagecenter chatsAdded aclient to theNonRenewal listIssued5refundsSent 5contactemailsTransferred5 calls toaccoutningteamPacifiedan irateclientAnswereda Sam'sClub or OldNavy CallExplainedthe monthlyfee to aclientSent salesquote toZuorafrom SFAnswered8 inboundcallsRe-sent3invoicesLeft 5Voicemails

BILLING - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assisted with VTO access issues on 2 accounts
  2. Made 10 outbound calls
  3. Client returned your call by end-of-day
  4. Most inbound calls logged
  5. Set up 5 renewal payment plans
  6. Resolved 10 cases owned by you
  7. Transferred a client to BNA for an upsell
  8. Sent a payment to collections
  9. Completed 5 service mods
  10. Transferred a client to their accounting team
  11. Updated someone's account information
  12. Voided a same-day payment
  13. Reponded to 10 message center chats
  14. Added a client to the Non Renewal list
  15. Issued 5 refunds
  16. Sent 5 contact emails
  17. Transferred 5 calls to accoutning team
  18. Pacified an irate client
  19. Answered a Sam's Club or Old Navy Call
  20. Explained the monthly fee to a client
  21. Sent sales quote to Zuora from SF
  22. Answered 8 inbound calls
  23. Re-sent 3 invoices
  24. Left 5 Voicemails