Assisted withVTO accessissues on 2accountsTransferred aclient to theiraccountingteamUpdatedsomeone'saccountinformationTransferreda client toBNA for anupsellVoided asame-daypaymentExplainedthe monthlyfee to aclientAdded aclient to theNonRenewal listMostinboundcallsloggedResolved10 casesowned byyouTransferred5 calls toaccoutningteamSent salesquote toZuorafrom SFCompleted5 servicemodsLeft 5VoicemailsRe-sent3invoicesMade 10outboundcallsSent apaymenttocollectionsPacifiedan irateclientSet up 5renewalpaymentplansAnswered8 inboundcallsSent 5contactemailsRepondedto 10messagecenter chatsAnswereda Sam'sClub or OldNavy CallClientreturnedyour call byend-of-dayIssued5refundsAssisted withVTO accessissues on 2accountsTransferred aclient to theiraccountingteamUpdatedsomeone'saccountinformationTransferreda client toBNA for anupsellVoided asame-daypaymentExplainedthe monthlyfee to aclientAdded aclient to theNonRenewal listMostinboundcallsloggedResolved10 casesowned byyouTransferred5 calls toaccoutningteamSent salesquote toZuorafrom SFCompleted5 servicemodsLeft 5VoicemailsRe-sent3invoicesMade 10outboundcallsSent apaymenttocollectionsPacifiedan irateclientSet up 5renewalpaymentplansAnswered8 inboundcallsSent 5contactemailsRepondedto 10messagecenter chatsAnswereda Sam'sClub or OldNavy CallClientreturnedyour call byend-of-dayIssued5refunds

BILLING - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assisted with VTO access issues on 2 accounts
  2. Transferred a client to their accounting team
  3. Updated someone's account information
  4. Transferred a client to BNA for an upsell
  5. Voided a same-day payment
  6. Explained the monthly fee to a client
  7. Added a client to the Non Renewal list
  8. Most inbound calls logged
  9. Resolved 10 cases owned by you
  10. Transferred 5 calls to accoutning team
  11. Sent sales quote to Zuora from SF
  12. Completed 5 service mods
  13. Left 5 Voicemails
  14. Re-sent 3 invoices
  15. Made 10 outbound calls
  16. Sent a payment to collections
  17. Pacified an irate client
  18. Set up 5 renewal payment plans
  19. Answered 8 inbound calls
  20. Sent 5 contact emails
  21. Reponded to 10 message center chats
  22. Answered a Sam's Club or Old Navy Call
  23. Client returned your call by end-of-day
  24. Issued 5 refunds