Transferreda client toBNA for anupsellSent 5contactemailsClientreturnedyour call byend-of-dayMade 10outboundcallsRepondedto 10messagecenter chatsVoided asame-daypaymentAdded aclient to theNonRenewal listUpdatedsomeone'saccountinformationSent apaymenttocollectionsIssued5refundsResolved10 casesowned byyouAnswereda Sam'sClub or OldNavy CallSent salesquote toZuorafrom SFMostinboundcallsloggedRe-sent3invoicesPacifiedan irateclientSet up 5renewalpaymentplansLeft 5VoicemailsExplainedthe monthlyfee to aclientAnswered8 inboundcallsTransferred aclient to theiraccountingteamCompleted5 servicemodsAssisted withVTO accessissues on 2accountsTransferred5 calls toaccoutningteamTransferreda client toBNA for anupsellSent 5contactemailsClientreturnedyour call byend-of-dayMade 10outboundcallsRepondedto 10messagecenter chatsVoided asame-daypaymentAdded aclient to theNonRenewal listUpdatedsomeone'saccountinformationSent apaymenttocollectionsIssued5refundsResolved10 casesowned byyouAnswereda Sam'sClub or OldNavy CallSent salesquote toZuorafrom SFMostinboundcallsloggedRe-sent3invoicesPacifiedan irateclientSet up 5renewalpaymentplansLeft 5VoicemailsExplainedthe monthlyfee to aclientAnswered8 inboundcallsTransferred aclient to theiraccountingteamCompleted5 servicemodsAssisted withVTO accessissues on 2accountsTransferred5 calls toaccoutningteam

BILLING - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred a client to BNA for an upsell
  2. Sent 5 contact emails
  3. Client returned your call by end-of-day
  4. Made 10 outbound calls
  5. Reponded to 10 message center chats
  6. Voided a same-day payment
  7. Added a client to the Non Renewal list
  8. Updated someone's account information
  9. Sent a payment to collections
  10. Issued 5 refunds
  11. Resolved 10 cases owned by you
  12. Answered a Sam's Club or Old Navy Call
  13. Sent sales quote to Zuora from SF
  14. Most inbound calls logged
  15. Re-sent 3 invoices
  16. Pacified an irate client
  17. Set up 5 renewal payment plans
  18. Left 5 Voicemails
  19. Explained the monthly fee to a client
  20. Answered 8 inbound calls
  21. Transferred a client to their accounting team
  22. Completed 5 service mods
  23. Assisted with VTO access issues on 2 accounts
  24. Transferred 5 calls to accoutning team