MAT< 30 min 1 week Help a co- worker in teams ACW <3 No unexcused Tardy for week Most Contacts handled for 1 day All calls logged 1 week No unplanned abs. Get 5 "laugh" reacts in teams No privacy breach 1 week Not going over ub or lunch for week Most contacts for 1 week AHT=8:30 AHT<8:30 Process improv. suggestion No MAT 1 week ACW< 2 Min Customer accolade No failed security checks 1 week No incorrect work items 1 week Calm down an angry caller No stale work items No emails left hanging for 1 week 100% Quality 3 work items entered in 1 ACW MAT< 30 min 1 week Help a co- worker in teams ACW <3 No unexcused Tardy for week Most Contacts handled for 1 day All calls logged 1 week No unplanned abs. Get 5 "laugh" reacts in teams No privacy breach 1 week Not going over ub or lunch for week Most contacts for 1 week AHT=8:30 AHT<8:30 Process improv. suggestion No MAT 1 week ACW< 2 Min Customer accolade No failed security checks 1 week No incorrect work items 1 week Calm down an angry caller No stale work items No emails left hanging for 1 week 100% Quality 3 work items entered in 1 ACW
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
MAT< 30 min 1 week
Help a co-worker in teams
ACW <3
No unexcused Tardy for week
Most Contacts handled for 1 day
All calls logged 1 week
No unplanned abs.
Get 5 "laugh" reacts in teams
No privacy breach 1 week
Not going over ub or lunch for week
Most contacts for 1 week
AHT=8:30
AHT<8:30
Process improv. suggestion
No MAT 1 week
ACW< 2 Min
Customer accolade
No failed security checks 1 week
No incorrect work items 1 week
Calm down an angry caller
No stale work items
No emails left hanging for 1 week
100% Quality
3 work items entered in 1 ACW