All calls logged 1 week No incorrect work items 1 week Most contacts for 1 week No privacy breach 1 week No failed security checks 1 week No emails left hanging for 1 week AHT<8:30 ACW <3 Customer accolade 3 work items entered in 1 ACW No unplanned abs. MAT< 30 min 1 week Help a co- worker in teams No MAT 1 week No unexcused Tardy for week Most Contacts handled for 1 day Not going over ub or lunch for week Process improv. suggestion Calm down an angry caller AHT=8:30 100% Quality No stale work items Get 5 "laugh" reacts in teams ACW< 2 Min All calls logged 1 week No incorrect work items 1 week Most contacts for 1 week No privacy breach 1 week No failed security checks 1 week No emails left hanging for 1 week AHT<8:30 ACW <3 Customer accolade 3 work items entered in 1 ACW No unplanned abs. MAT< 30 min 1 week Help a co- worker in teams No MAT 1 week No unexcused Tardy for week Most Contacts handled for 1 day Not going over ub or lunch for week Process improv. suggestion Calm down an angry caller AHT=8:30 100% Quality No stale work items Get 5 "laugh" reacts in teams ACW< 2 Min
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
All calls logged 1 week
No incorrect work items 1 week
Most contacts for 1 week
No privacy breach 1 week
No failed security checks 1 week
No emails left hanging for 1 week
AHT<8:30
ACW <3
Customer accolade
3 work items entered in 1 ACW
No unplanned abs.
MAT< 30 min 1 week
Help a co-worker in teams
No MAT 1 week
No unexcused Tardy for week
Most Contacts handled for 1 day
Not going over ub or lunch for week
Process improv. suggestion
Calm down an angry caller
AHT=8:30
100% Quality
No stale work items
Get 5 "laugh" reacts in teams
ACW< 2 Min