100% Quality AHT<8:30 MAT< 30 min 1 week ACW <3 Help a co- worker in teams All calls logged 1 week AHT=8:30 Not going over ub or lunch for week Most contacts for 1 week 3 work items entered in 1 ACW No stale work items No unexcused Tardy for week ACW< 2 Min Most Contacts handled for 1 day No privacy breach 1 week No unplanned abs. No emails left hanging for 1 week Calm down an angry caller No failed security checks 1 week Get 5 "laugh" reacts in teams No incorrect work items 1 week Customer accolade No MAT 1 week Process improv. suggestion 100% Quality AHT<8:30 MAT< 30 min 1 week ACW <3 Help a co- worker in teams All calls logged 1 week AHT=8:30 Not going over ub or lunch for week Most contacts for 1 week 3 work items entered in 1 ACW No stale work items No unexcused Tardy for week ACW< 2 Min Most Contacts handled for 1 day No privacy breach 1 week No unplanned abs. No emails left hanging for 1 week Calm down an angry caller No failed security checks 1 week Get 5 "laugh" reacts in teams No incorrect work items 1 week Customer accolade No MAT 1 week Process improv. suggestion
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
100% Quality
AHT<8:30
MAT< 30 min 1 week
ACW <3
Help a co-worker in teams
All calls logged 1 week
AHT=8:30
Not going over ub or lunch for week
Most contacts for 1 week
3 work items entered in 1 ACW
No stale work items
No unexcused Tardy for week
ACW< 2 Min
Most Contacts handled for 1 day
No privacy breach 1 week
No unplanned abs.
No emails left hanging for 1 week
Calm down an angry caller
No failed security checks 1 week
Get 5 "laugh" reacts in teams
No incorrect work items 1 week
Customer accolade
No MAT 1 week
Process improv. suggestion