Process improv. suggestion No privacy breach 1 week No incorrect work items 1 week 100% Quality AHT=8:30 No MAT 1 week No unplanned abs. No unexcused Tardy for week Get 5 "laugh" reacts in teams All calls logged 1 week No stale work items Most Contacts handled for 1 day Customer accolade 3 work items entered in 1 ACW No emails left hanging for 1 week ACW< 2 Min Calm down an angry caller AHT<8:30 Help a co- worker in teams ACW <3 Most contacts for 1 week No failed security checks 1 week MAT< 30 min 1 week Not going over ub or lunch for week Process improv. suggestion No privacy breach 1 week No incorrect work items 1 week 100% Quality AHT=8:30 No MAT 1 week No unplanned abs. No unexcused Tardy for week Get 5 "laugh" reacts in teams All calls logged 1 week No stale work items Most Contacts handled for 1 day Customer accolade 3 work items entered in 1 ACW No emails left hanging for 1 week ACW< 2 Min Calm down an angry caller AHT<8:30 Help a co- worker in teams ACW <3 Most contacts for 1 week No failed security checks 1 week MAT< 30 min 1 week Not going over ub or lunch for week
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Process improv. suggestion
No privacy breach 1 week
No incorrect work items 1 week
100% Quality
AHT=8:30
No MAT 1 week
No unplanned abs.
No unexcused Tardy for week
Get 5 "laugh" reacts in teams
All calls logged 1 week
No stale work items
Most Contacts handled for 1 day
Customer accolade
3 work items entered in 1 ACW
No emails left hanging for 1 week
ACW< 2 Min
Calm down an angry caller
AHT<8:30
Help a co-worker in teams
ACW <3
Most contacts for 1 week
No failed security checks 1 week
MAT< 30 min 1 week
Not going over ub or lunch for week