Most contacts for 1 week Process improv. suggestion Calm down an angry caller No MAT 1 week No emails left hanging for 1 week AHT<8:30 AHT=8:30 Customer accolade No unplanned abs. 3 work items entered in 1 ACW Help a co- worker in teams Get 5 "laugh" reacts in teams No stale work items No incorrect work items 1 week Most Contacts handled for 1 day No failed security checks 1 week ACW< 2 Min No privacy breach 1 week 100% Quality Not going over ub or lunch for week No unexcused Tardy for week ACW <3 All calls logged 1 week MAT< 30 min 1 week Most contacts for 1 week Process improv. suggestion Calm down an angry caller No MAT 1 week No emails left hanging for 1 week AHT<8:30 AHT=8:30 Customer accolade No unplanned abs. 3 work items entered in 1 ACW Help a co- worker in teams Get 5 "laugh" reacts in teams No stale work items No incorrect work items 1 week Most Contacts handled for 1 day No failed security checks 1 week ACW< 2 Min No privacy breach 1 week 100% Quality Not going over ub or lunch for week No unexcused Tardy for week ACW <3 All calls logged 1 week MAT< 30 min 1 week
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Most contacts for 1 week
Process improv. suggestion
Calm down an angry caller
No MAT 1 week
No emails left hanging for 1 week
AHT<8:30
AHT=8:30
Customer accolade
No unplanned abs.
3 work items entered in 1 ACW
Help a co-worker in teams
Get 5 "laugh" reacts in teams
No stale work items
No incorrect work items 1 week
Most Contacts handled for 1 day
No failed security checks 1 week
ACW< 2 Min
No privacy breach 1 week
100% Quality
Not going over ub or lunch for week
No unexcused Tardy for week
ACW <3
All calls logged 1 week
MAT< 30 min 1 week