No unexcused Tardy for week Most Contacts handled for 1 day 3 work items entered in 1 ACW AHT<8:30 All calls logged 1 week No emails left hanging for 1 week Help a co- worker in teams 100% Quality No MAT 1 week MAT< 30 min 1 week AHT=8:30 Get 5 "laugh" reacts in teams No unplanned abs. Customer accolade No stale work items ACW <3 Process improv. suggestion Most contacts for 1 week No privacy breach 1 week No incorrect work items 1 week No failed security checks 1 week Not going over ub or lunch for week ACW< 2 Min Calm down an angry caller No unexcused Tardy for week Most Contacts handled for 1 day 3 work items entered in 1 ACW AHT<8:30 All calls logged 1 week No emails left hanging for 1 week Help a co- worker in teams 100% Quality No MAT 1 week MAT< 30 min 1 week AHT=8:30 Get 5 "laugh" reacts in teams No unplanned abs. Customer accolade No stale work items ACW <3 Process improv. suggestion Most contacts for 1 week No privacy breach 1 week No incorrect work items 1 week No failed security checks 1 week Not going over ub or lunch for week ACW< 2 Min Calm down an angry caller
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
No unexcused Tardy for week
Most Contacts handled for 1 day
3 work items entered in 1 ACW
AHT<8:30
All calls logged 1 week
No emails left hanging for 1 week
Help a co-worker in teams
100% Quality
No MAT 1 week
MAT< 30 min 1 week
AHT=8:30
Get 5 "laugh" reacts in teams
No unplanned abs.
Customer accolade
No stale work items
ACW <3
Process improv. suggestion
Most contacts for 1 week
No privacy breach 1 week
No incorrect work items 1 week
No failed security checks 1 week
Not going over ub or lunch for week
ACW< 2 Min
Calm down an angry caller