Calm down an angry caller Most Contacts handled for 1 day 100% Quality No privacy breach 1 week No unexcused Tardy for week 3 work items entered in 1 ACW Customer accolade Most contacts for 1 week No stale work items ACW< 2 Min No failed security checks 1 week Help a co- worker in teams No emails left hanging for 1 week ACW <3 Get 5 "laugh" reacts in teams Process improv. suggestion No incorrect work items 1 week AHT=8:30 Not going over ub or lunch for week MAT< 30 min 1 week All calls logged 1 week No unplanned abs. AHT<8:30 No MAT 1 week Calm down an angry caller Most Contacts handled for 1 day 100% Quality No privacy breach 1 week No unexcused Tardy for week 3 work items entered in 1 ACW Customer accolade Most contacts for 1 week No stale work items ACW< 2 Min No failed security checks 1 week Help a co- worker in teams No emails left hanging for 1 week ACW <3 Get 5 "laugh" reacts in teams Process improv. suggestion No incorrect work items 1 week AHT=8:30 Not going over ub or lunch for week MAT< 30 min 1 week All calls logged 1 week No unplanned abs. AHT<8:30 No MAT 1 week
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Calm down an angry caller
Most Contacts handled for 1 day
100% Quality
No privacy breach 1 week
No unexcused Tardy for week
3 work items entered in 1 ACW
Customer accolade
Most contacts for 1 week
No stale work items
ACW< 2 Min
No failed security checks 1 week
Help a co-worker in teams
No emails left hanging for 1 week
ACW <3
Get 5 "laugh" reacts in teams
Process improv. suggestion
No incorrect work items 1 week
AHT=8:30
Not going over ub or lunch for week
MAT< 30 min 1 week
All calls logged 1 week
No unplanned abs.
AHT<8:30
No MAT 1 week