AHT<8:30 MAT< 30 min 1 week No unplanned abs. No emails left hanging for 1 week No unexcused Tardy for week Not going over ub or lunch for week No MAT 1 week AHT=8:30 No incorrect work items 1 week ACW <3 No failed security checks 1 week No stale work items Get 5 "laugh" reacts in teams No privacy breach 1 week 100% Quality All calls logged 1 week Help a co- worker in teams Customer accolade Calm down an angry caller ACW< 2 Min Process improv. suggestion 3 work items entered in 1 ACW Most Contacts handled for 1 day Most contacts for 1 week AHT<8:30 MAT< 30 min 1 week No unplanned abs. No emails left hanging for 1 week No unexcused Tardy for week Not going over ub or lunch for week No MAT 1 week AHT=8:30 No incorrect work items 1 week ACW <3 No failed security checks 1 week No stale work items Get 5 "laugh" reacts in teams No privacy breach 1 week 100% Quality All calls logged 1 week Help a co- worker in teams Customer accolade Calm down an angry caller ACW< 2 Min Process improv. suggestion 3 work items entered in 1 ACW Most Contacts handled for 1 day Most contacts for 1 week
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
AHT<8:30
MAT< 30 min 1 week
No unplanned abs.
No emails left hanging for 1 week
No unexcused Tardy for week
Not going over ub or lunch for week
No MAT 1 week
AHT=8:30
No incorrect work items 1 week
ACW <3
No failed security checks 1 week
No stale work items
Get 5 "laugh" reacts in teams
No privacy breach 1 week
100% Quality
All calls logged 1 week
Help a co-worker in teams
Customer accolade
Calm down an angry caller
ACW< 2 Min
Process improv. suggestion
3 work items entered in 1 ACW
Most Contacts handled for 1 day
Most contacts for 1 week