AHT=8:30 No MAT 1 week Most contacts for 1 week Process improv. suggestion ACW <3 MAT< 30 min 1 week Not going over ub or lunch for week No incorrect work items 1 week AHT<8:30 No stale work items All calls logged 1 week 3 work items entered in 1 ACW No failed security checks 1 week No privacy breach 1 week ACW< 2 Min Help a co- worker in teams Get 5 "laugh" reacts in teams Customer accolade Most Contacts handled for 1 day 100% Quality No unplanned abs. No unexcused Tardy for week Calm down an angry caller No emails left hanging for 1 week AHT=8:30 No MAT 1 week Most contacts for 1 week Process improv. suggestion ACW <3 MAT< 30 min 1 week Not going over ub or lunch for week No incorrect work items 1 week AHT<8:30 No stale work items All calls logged 1 week 3 work items entered in 1 ACW No failed security checks 1 week No privacy breach 1 week ACW< 2 Min Help a co- worker in teams Get 5 "laugh" reacts in teams Customer accolade Most Contacts handled for 1 day 100% Quality No unplanned abs. No unexcused Tardy for week Calm down an angry caller No emails left hanging for 1 week
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
AHT=8:30
No MAT 1 week
Most contacts for 1 week
Process improv. suggestion
ACW <3
MAT< 30 min 1 week
Not going over ub or lunch for week
No incorrect work items 1 week
AHT<8:30
No stale work items
All calls logged 1 week
3 work items entered in 1 ACW
No failed security checks 1 week
No privacy breach 1 week
ACW< 2 Min
Help a co-worker in teams
Get 5 "laugh" reacts in teams
Customer accolade
Most Contacts handled for 1 day
100% Quality
No unplanned abs.
No unexcused Tardy for week
Calm down an angry caller
No emails left hanging for 1 week