100%QualityAHT<8:30MAT<30 min1 weekACW<3Help a co-worker inteamsAll callslogged 1weekAHT=8:30Not goingover ub orlunch forweekMostcontactsfor 1 week3 workitemsentered in1 ACWNo staleworkitemsNounexcusedTardy forweekACW<2 MinMostContactshandledfor 1 dayNoprivacybreach 1weekNounplannedabs.No emailslefthangingfor 1 weekCalmdown anangrycallerNo failedsecuritychecks 1weekGet 5"laugh"reacts inteamsNoincorrectwork items1 weekCustomeraccoladeNoMAT 1weekProcessimprov.suggestion100%QualityAHT<8:30MAT<30 min1 weekACW<3Help a co-worker inteamsAll callslogged 1weekAHT=8:30Not goingover ub orlunch forweekMostcontactsfor 1 week3 workitemsentered in1 ACWNo staleworkitemsNounexcusedTardy forweekACW<2 MinMostContactshandledfor 1 dayNoprivacybreach 1weekNounplannedabs.No emailslefthangingfor 1 weekCalmdown anangrycallerNo failedsecuritychecks 1weekGet 5"laugh"reacts inteamsNoincorrectwork items1 weekCustomeraccoladeNoMAT 1weekProcessimprov.suggestion

Team Carrier Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% Quality
  2. AHT<8:30
  3. MAT< 30 min 1 week
  4. ACW <3
  5. Help a co-worker in teams
  6. All calls logged 1 week
  7. AHT=8:30
  8. Not going over ub or lunch for week
  9. Most contacts for 1 week
  10. 3 work items entered in 1 ACW
  11. No stale work items
  12. No unexcused Tardy for week
  13. ACW< 2 Min
  14. Most Contacts handled for 1 day
  15. No privacy breach 1 week
  16. No unplanned abs.
  17. No emails left hanging for 1 week
  18. Calm down an angry caller
  19. No failed security checks 1 week
  20. Get 5 "laugh" reacts in teams
  21. No incorrect work items 1 week
  22. Customer accolade
  23. No MAT 1 week
  24. Process improv. suggestion