Most Contacts handled for 1 day Calm down an angry caller No failed security checks 1 week 3 work items entered in 1 ACW 100% Quality All calls logged 1 week ACW <3 Customer accolade Help a co- worker in teams No incorrect work items 1 week Process improv. suggestion No privacy breach 1 week No MAT 1 week No emails left hanging for 1 week ACW< 2 Min AHT=8:30 MAT< 30 min 1 week Not going over ub or lunch for week Get 5 "laugh" reacts in teams Most contacts for 1 week No unplanned abs. AHT<8:30 No stale work items No unexcused Tardy for week Most Contacts handled for 1 day Calm down an angry caller No failed security checks 1 week 3 work items entered in 1 ACW 100% Quality All calls logged 1 week ACW <3 Customer accolade Help a co- worker in teams No incorrect work items 1 week Process improv. suggestion No privacy breach 1 week No MAT 1 week No emails left hanging for 1 week ACW< 2 Min AHT=8:30 MAT< 30 min 1 week Not going over ub or lunch for week Get 5 "laugh" reacts in teams Most contacts for 1 week No unplanned abs. AHT<8:30 No stale work items No unexcused Tardy for week
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Most Contacts handled for 1 day
Calm down an angry caller
No failed security checks 1 week
3 work items entered in 1 ACW
100% Quality
All calls logged 1 week
ACW <3
Customer accolade
Help a co-worker in teams
No incorrect work items 1 week
Process improv. suggestion
No privacy breach 1 week
No MAT 1 week
No emails left hanging for 1 week
ACW< 2 Min
AHT=8:30
MAT< 30 min 1 week
Not going over ub or lunch for week
Get 5 "laugh" reacts in teams
Most contacts for 1 week
No unplanned abs.
AHT<8:30
No stale work items
No unexcused Tardy for week