AHT=8:30 Most contacts for 1 week ACW <3 No unexcused Tardy for week Customer accolade Most Contacts handled for 1 day AHT<8:30 100% Quality All calls logged 1 week Get 5 "laugh" reacts in teams ACW< 2 Min MAT< 30 min 1 week No MAT 1 week No emails left hanging for 1 week No unplanned abs. No privacy breach 1 week 3 work items entered in 1 ACW No stale work items No failed security checks 1 week Help a co- worker in teams Calm down an angry caller No incorrect work items 1 week Process improv. suggestion Not going over ub or lunch for week AHT=8:30 Most contacts for 1 week ACW <3 No unexcused Tardy for week Customer accolade Most Contacts handled for 1 day AHT<8:30 100% Quality All calls logged 1 week Get 5 "laugh" reacts in teams ACW< 2 Min MAT< 30 min 1 week No MAT 1 week No emails left hanging for 1 week No unplanned abs. No privacy breach 1 week 3 work items entered in 1 ACW No stale work items No failed security checks 1 week Help a co- worker in teams Calm down an angry caller No incorrect work items 1 week Process improv. suggestion Not going over ub or lunch for week
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
AHT=8:30
Most contacts for 1 week
ACW <3
No unexcused Tardy for week
Customer accolade
Most Contacts handled for 1 day
AHT<8:30
100% Quality
All calls logged 1 week
Get 5 "laugh" reacts in teams
ACW< 2 Min
MAT< 30 min 1 week
No MAT 1 week
No emails left hanging for 1 week
No unplanned abs.
No privacy breach 1 week
3 work items entered in 1 ACW
No stale work items
No failed security checks 1 week
Help a co-worker in teams
Calm down an angry caller
No incorrect work items 1 week
Process improv. suggestion
Not going over ub or lunch for week