NOcannedresponsesmostvaluableplayer\weekSharpshooter/weekJoin a sharkhuddle anddo the LETSIGNITE cheer3xGet acustomer toturn aroundand give aHelpfulAuthorizefora Shark3xSpeedracer/weekCSAT-90%weekRCscore/week1 or lessticketsreopenedfor the daystar review tochange theirrating to a 4or 5 starRefunds-<or = 3%MTDAverageResponseTimeFCR-75%CallcustomerWOWchampion/weekResolve22tickets/day1 or lessticketsreopenedfor the dayART<7hr/day1stResponseTime-<2hrsCheer onthe leaderof theboard 4xAVGReplyTime-<4HrsResolve132tickets ina weekCSAT-100%/dayNOcannedresponsesmostvaluableplayer\weekSharpshooter/weekJoin a sharkhuddle anddo the LETSIGNITE cheer3xGet acustomer toturn aroundand give aHelpfulAuthorizefora Shark3xSpeedracer/weekCSAT-90%weekRCscore/week1 or lessticketsreopenedfor the daystar review tochange theirrating to a 4or 5 starRefunds-<or = 3%MTDAverageResponseTimeFCR-75%CallcustomerWOWchampion/weekResolve22tickets/day1 or lessticketsreopenedfor the dayART<7hr/day1stResponseTime-<2hrsCheer onthe leaderof theboard 4xAVGReplyTime-<4HrsResolve132tickets ina weekCSAT-100%/day

BILLSHARK BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. NO canned responses
  2. most valuable player \week
  3. Sharpshooter/week
  4. Join a shark huddle and do the LETS IGNITE cheer 3x
  5. Get a customer to turn around and give a Helpful
  6. Authorize for a Shark 3x
  7. Speed racer/week
  8. CSAT-90% week
  9. RC score/week
  10. 1 or less tickets reopened for the day
  11. star review to change their rating to a 4 or 5 star
  12. Refunds-<or = 3% MTD
  13. Average Response Time
  14. FCR-75%
  15. Call customer
  16. WOW champion/week
  17. Resolve 22 tickets/day
  18. 1 or less tickets reopened for the day
  19. ART<7hr/day
  20. 1st Response Time- <2hrs
  21. Cheer on the leader of the board 4x
  22. AVG Reply Time- <4Hrs
  23. Resolve 132 tickets in a week
  24. CSAT- 100%/day