AskpurposefulquestionsOutstanding!Recapthe callAbsolutely!Avoided anunnecessaryholdCan I takethatapplicationfor youtoday?How can I beof assistanceto youtoday?Opened anew accountover thephoneHappyBirthday!(early/late)Used one ofthe Tying ItWith a Bowtalk-off'sPerfect!Have Iaddressed allof yourquestionstoday?I'm glad Iwas able toresolve thatfor you!Wonderful!Thank you fortaking the timeout of yourday to contactDiscover!Avoiddead airin callI wasHelpfulI wasEnergeticI wasResourcefulCongratulationson yours newaccount!Usepreferredname(Mr./Mrs.)I tookOwnershipof asituation/callAppreciatetheBusinessQuoting ratesappropriately!AskpurposefulquestionsOutstanding!Recapthe callAbsolutely!Avoided anunnecessaryholdCan I takethatapplicationfor youtoday?How can I beof assistanceto youtoday?Opened anew accountover thephoneHappyBirthday!(early/late)Used one ofthe Tying ItWith a Bowtalk-off'sPerfect!Have Iaddressed allof yourquestionstoday?I'm glad Iwas able toresolve thatfor you!Wonderful!Thank you fortaking the timeout of yourday to contactDiscover!Avoiddead airin callI wasHelpfulI wasEnergeticI wasResourcefulCongratulationson yours newaccount!Usepreferredname(Mr./Mrs.)I tookOwnershipof asituation/callAppreciatetheBusinessQuoting ratesappropriately!

Tying It With a Bow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask purposeful questions
  2. Outstanding!
  3. Recap the call
  4. Absolutely!
  5. Avoided an unnecessary hold
  6. Can I take that application for you today?
  7. How can I be of assistance to you today?
  8. Opened a new account over the phone
  9. Happy Birthday! (early/late)
  10. Used one of the Tying It With a Bow talk-off's
  11. Perfect!
  12. Have I addressed all of your questions today?
  13. I'm glad I was able to resolve that for you!
  14. Wonderful!
  15. Thank you for taking the time out of your day to contact Discover!
  16. Avoid dead air in call
  17. I was Helpful
  18. I was Energetic
  19. I was Resourceful
  20. Congratulations on yours new account!
  21. Use preferred name (Mr./Mrs.)
  22. I took Ownership of a situation/call
  23. Appreciate the Business
  24. Quoting rates appropriately!