(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Use preferred name (Mr./Mrs.)
How can I be of assistance to you today?
Appreciate the Business
Recap the call
Ask purposeful questions
Used one of the Tying It With a Bow talk-off's
I took Ownership of a situation/call
Outstanding!
I was Helpful
Congratulations on yours new account!
Happy Birthday! (early/late)
I was Resourceful
Avoided an unnecessary hold
I'm glad I was able to resolve that for you!
Perfect!
Opened a new account over the phone
Have I addressed all of your questions today?
Avoid dead air in call
Thank you for taking the time out of your day to contact Discover!