Opened a new account over the phone Outstanding! Use preferred name (Mr./Mrs.) Happy Birthday! (early/late) Thank you for taking the time out of your day to contact Discover! I'm glad I was able to resolve that for you! Used one of the Tying It With a Bow talk-off's Appreciate the Business Avoid dead air in call Have I addressed all of your questions today? I was Helpful Congratulations on yours new account! Recap the call I was Resourceful Quoting rates appropriately! Can I take that application for you today? How can I be of assistance to you today? Ask purposeful questions Perfect! Wonderful! I was Energetic Absolutely! Avoided an unnecessary hold I took Ownership of a situation/call Opened a new account over the phone Outstanding! Use preferred name (Mr./Mrs.) Happy Birthday! (early/late) Thank you for taking the time out of your day to contact Discover! I'm glad I was able to resolve that for you! Used one of the Tying It With a Bow talk-off's Appreciate the Business Avoid dead air in call Have I addressed all of your questions today? I was Helpful Congratulations on yours new account! Recap the call I was Resourceful Quoting rates appropriately! Can I take that application for you today? How can I be of assistance to you today? Ask purposeful questions Perfect! Wonderful! I was Energetic Absolutely! Avoided an unnecessary hold I took Ownership of a situation/call
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Opened a new account over the phone
Outstanding!
Use preferred name (Mr./Mrs.)
Happy Birthday! (early/late)
Thank you for taking the time out of your day to contact Discover!
I'm glad I was able to resolve that for you!
Used one of the Tying It With a Bow talk-off's
Appreciate the Business
Avoid dead air in call
Have I addressed all of your questions today?
I was Helpful
Congratulations on yours new account!
Recap the call
I was Resourceful
Quoting rates appropriately!
Can I take that application for you today?
How can I be of assistance to you today?
Ask purposeful questions
Perfect!
Wonderful!
I was Energetic
Absolutely!
Avoided an unnecessary hold
I took Ownership of a situation/call