AppreciatetheBusinessHow can I beof assistanceto youtoday?Recapthe callWonderful!Avoiddead airin callAskpurposefulquestionsHappyBirthday!(early/late)Avoided anunnecessaryholdI'm glad Iwas able toresolve thatfor you!I tookOwnershipof asituation/callAbsolutely!I wasResourcefulI wasEnergeticCan I takethatapplicationfor youtoday?Thank you fortaking the timeout of yourday to contactDiscover!Perfect!Usepreferredname(Mr./Mrs.)Congratulationson yours newaccount!Opened anew accountover thephoneHave Iaddressed allof yourquestionstoday?I wasHelpfulUsed one ofthe Tying ItWith a Bowtalk-off'sQuoting ratesappropriately!Outstanding!AppreciatetheBusinessHow can I beof assistanceto youtoday?Recapthe callWonderful!Avoiddead airin callAskpurposefulquestionsHappyBirthday!(early/late)Avoided anunnecessaryholdI'm glad Iwas able toresolve thatfor you!I tookOwnershipof asituation/callAbsolutely!I wasResourcefulI wasEnergeticCan I takethatapplicationfor youtoday?Thank you fortaking the timeout of yourday to contactDiscover!Perfect!Usepreferredname(Mr./Mrs.)Congratulationson yours newaccount!Opened anew accountover thephoneHave Iaddressed allof yourquestionstoday?I wasHelpfulUsed one ofthe Tying ItWith a Bowtalk-off'sQuoting ratesappropriately!Outstanding!

Tying It With a Bow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Appreciate the Business
  2. How can I be of assistance to you today?
  3. Recap the call
  4. Wonderful!
  5. Avoid dead air in call
  6. Ask purposeful questions
  7. Happy Birthday! (early/late)
  8. Avoided an unnecessary hold
  9. I'm glad I was able to resolve that for you!
  10. I took Ownership of a situation/call
  11. Absolutely!
  12. I was Resourceful
  13. I was Energetic
  14. Can I take that application for you today?
  15. Thank you for taking the time out of your day to contact Discover!
  16. Perfect!
  17. Use preferred name (Mr./Mrs.)
  18. Congratulations on yours new account!
  19. Opened a new account over the phone
  20. Have I addressed all of your questions today?
  21. I was Helpful
  22. Used one of the Tying It With a Bow talk-off's
  23. Quoting rates appropriately!
  24. Outstanding!