smilelistengenuineknowledgeone callresolutionrespectpleaseI'd behappytoonemomentpleaseunderstandcustomernameJCPenneyinformativethankyouappreciatesolveproblemsreducecustomerefforthow mayI helpyou?courtesyyesempathypatienceinterestinhelpingI cansmilelistengenuineknowledgeone callresolutionrespectpleaseI'd behappytoonemomentpleaseunderstandcustomernameJCPenneyinformativethankyouappreciatesolveproblemsreducecustomerefforthow mayI helpyou?courtesyyesempathypatienceinterestinhelpingI can

OSAT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. smile
  2. listen
  3. genuine
  4. knowledge
  5. one call resolution
  6. respect
  7. please
  8. I'd be happy to
  9. one moment please
  10. understand
  11. customer name
  12. JCPenney
  13. informative
  14. thank you
  15. appreciate
  16. solve problems
  17. reduce customer effort
  18. how may I help you?
  19. courtesy
  20. yes
  21. empathy
  22. patience
  23. interest in helping
  24. I can