reducecustomereffortsmilegenuineknowledgecustomernamelistenempathyyesunderstandinterestinhelpingone callresolutionthankyouI cansolveproblemsrespectI'd behappytocourtesyhow mayI helpyou?onemomentpleasepatiencepleaseinformativeJCPenneyappreciatereducecustomereffortsmilegenuineknowledgecustomernamelistenempathyyesunderstandinterestinhelpingone callresolutionthankyouI cansolveproblemsrespectI'd behappytocourtesyhow mayI helpyou?onemomentpleasepatiencepleaseinformativeJCPenneyappreciate

OSAT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. reduce customer effort
  2. smile
  3. genuine
  4. knowledge
  5. customer name
  6. listen
  7. empathy
  8. yes
  9. understand
  10. interest in helping
  11. one call resolution
  12. thank you
  13. I can
  14. solve problems
  15. respect
  16. I'd be happy to
  17. courtesy
  18. how may I help you?
  19. one moment please
  20. patience
  21. please
  22. informative
  23. JCPenney
  24. appreciate