knowledgepatienceunderstandlistenrespectsmilethankyoupleaseinformativegenuinehow mayI helpyou?I canI'd behappytoone callresolutionappreciateinterestinhelpingempathysolveproblemsreducecustomereffortyesJCPenneycustomernameonemomentpleasecourtesyknowledgepatienceunderstandlistenrespectsmilethankyoupleaseinformativegenuinehow mayI helpyou?I canI'd behappytoone callresolutionappreciateinterestinhelpingempathysolveproblemsreducecustomereffortyesJCPenneycustomernameonemomentpleasecourtesy

OSAT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. knowledge
  2. patience
  3. understand
  4. listen
  5. respect
  6. smile
  7. thank you
  8. please
  9. informative
  10. genuine
  11. how may I help you?
  12. I can
  13. I'd be happy to
  14. one call resolution
  15. appreciate
  16. interest in helping
  17. empathy
  18. solve problems
  19. reduce customer effort
  20. yes
  21. JCPenney
  22. customer name
  23. one moment please
  24. courtesy