how mayI helpyou?reducecustomereffortcustomernameonemomentpleasesmilecourtesyunderstandappreciateI canempathypatiencethankyouyesJCPenneyknowledgepleaseone callresolutionI'd behappytorespectinformativelistengenuinesolveproblemsinterestinhelpinghow mayI helpyou?reducecustomereffortcustomernameonemomentpleasesmilecourtesyunderstandappreciateI canempathypatiencethankyouyesJCPenneyknowledgepleaseone callresolutionI'd behappytorespectinformativelistengenuinesolveproblemsinterestinhelping

OSAT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. how may I help you?
  2. reduce customer effort
  3. customer name
  4. one moment please
  5. smile
  6. courtesy
  7. understand
  8. appreciate
  9. I can
  10. empathy
  11. patience
  12. thank you
  13. yes
  14. JCPenney
  15. knowledge
  16. please
  17. one call resolution
  18. I'd be happy to
  19. respect
  20. informative
  21. listen
  22. genuine
  23. solve problems
  24. interest in helping