I canpatiencepleasesmilegenuineappreciateinformativesolveproblemsempathyknowledgeone callresolutionJCPenneycustomernameonemomentpleaseinterestinhelpingreducecustomereffortthankyouunderstandrespectI'd behappytolistenhow mayI helpyou?courtesyyesI canpatiencepleasesmilegenuineappreciateinformativesolveproblemsempathyknowledgeone callresolutionJCPenneycustomernameonemomentpleaseinterestinhelpingreducecustomereffortthankyouunderstandrespectI'd behappytolistenhow mayI helpyou?courtesyyes

OSAT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I can
  2. patience
  3. please
  4. smile
  5. genuine
  6. appreciate
  7. informative
  8. solve problems
  9. empathy
  10. knowledge
  11. one call resolution
  12. JCPenney
  13. customer name
  14. one moment please
  15. interest in helping
  16. reduce customer effort
  17. thank you
  18. understand
  19. respect
  20. I'd be happy to
  21. listen
  22. how may I help you?
  23. courtesy
  24. yes