I cancustomernameone callresolutioninterestinhelpingI'd behappytoappreciaterespectonemomentpleaseunderstandgenuinelistensolveproblemshow mayI helpyou?knowledgepatienceinformativeJCPenneycourtesyreducecustomereffortempathythankyouyessmilepleaseI cancustomernameone callresolutioninterestinhelpingI'd behappytoappreciaterespectonemomentpleaseunderstandgenuinelistensolveproblemshow mayI helpyou?knowledgepatienceinformativeJCPenneycourtesyreducecustomereffortempathythankyouyessmileplease

OSAT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I can
  2. customer name
  3. one call resolution
  4. interest in helping
  5. I'd be happy to
  6. appreciate
  7. respect
  8. one moment please
  9. understand
  10. genuine
  11. listen
  12. solve problems
  13. how may I help you?
  14. knowledge
  15. patience
  16. informative
  17. JCPenney
  18. courtesy
  19. reduce customer effort
  20. empathy
  21. thank you
  22. yes
  23. smile
  24. please