listeninterestinhelpingthankyousolveproblemscustomernamehow mayI helpyou?patienceappreciateempathyI canI'd behappytosmileonemomentpleasepleasecourtesyrespectreducecustomereffortknowledgeJCPenneyone callresolutionunderstandyesgenuineinformativelisteninterestinhelpingthankyousolveproblemscustomernamehow mayI helpyou?patienceappreciateempathyI canI'd behappytosmileonemomentpleasepleasecourtesyrespectreducecustomereffortknowledgeJCPenneyone callresolutionunderstandyesgenuineinformative

OSAT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. listen
  2. interest in helping
  3. thank you
  4. solve problems
  5. customer name
  6. how may I help you?
  7. patience
  8. appreciate
  9. empathy
  10. I can
  11. I'd be happy to
  12. smile
  13. one moment please
  14. please
  15. courtesy
  16. respect
  17. reduce customer effort
  18. knowledge
  19. JCPenney
  20. one call resolution
  21. understand
  22. yes
  23. genuine
  24. informative