(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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N-TALK ABOUT HELOC
B-THANK A CUSTOMER FOR COMING IN
I-INTRODUCE YOURSELF TO A CUSTOMER
B-TALKABOUT ONLINE BANKING
N-BRING UP CREDIT CARDS
B-OPEN A CHECKING ACCOUNT
G-LET CUSTOMER KNOW THEY HAVE ACCESS TO AN F.I. WITH PSI
I-LEARN A CUSTOMER'S NAME
B-TALK ABOUT CARD CONTROLS
N-INTRODUCE BRANCH MANAGER TO A CUSTOMER
O-DISCUSS MOBILE APP FEATURES
O-DISCUSS BILL PAY
N-ASK NON-CUSTOMER IF THEY'RE HAPPY WITH THEIR BANK
G-ADDRESS CUSTOMER BY NAME WHEN THEY WALK IN BRANCH
I-FOLLOW-UP ABOUT A PREVIOUS CONVERSATION WITH CUSTOMER