(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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B-THANK A CUSTOMER FOR COMING IN
I-FOLLOW-UP ABOUT A PREVIOUS CONVERSATION WITH CUSTOMER
B-TALKABOUT ONLINE BANKING
G-DEMO MOBILE DEPOSIT
N-TALK ABOUT HELOC
I-INTRODUCE YOURSELF TO A CUSTOMER
B-OPEN A CHECKING ACCOUNT
I-ASK A CUSTOMER THEIR PLANS FOR THE DAY
N-ASK NON-CUSTOMER IF THEY'RE HAPPY WITH THEIR BANK
N-BRING UP CREDIT CARDS
G-LET CUSTOMER KNOW THEY HAVE ACCESS TO AN F.I. WITH PSI
B-TALK ABOUT CARD CONTROLS
N-TALK ABOUT TEXT/EMAIL ALERTS
G-MENTION CD RATES
O-EDUCATE CUSTOMER ON RECENT SCAMS
O-MENTION PUB BUSINESS ACCOUNTS
B-IDENTIFY A BETTER ACCOUNT FOR CUSTOMER
I-LEARN A CUSTOMER'S NAME
I-MENTION P-2-P
N-INTRODUCE BRANCH MANAGER TO A CUSTOMER
O-DISCUSS BILL PAY
G-TALK WITH BUSINESS ABOUT MERCHANT SERVICES
O-DISCUSS MOBILE APP FEATURES
G-ADDRESS CUSTOMER BY NAME WHEN THEY WALK IN BRANCH