(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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O-EDUCATE CUSTOMER ON RECENT SCAMS
G-LET CUSTOMER KNOW THEY HAVE ACCESS TO AN F.I. WITH PSI
N-TALK ABOUT TEXT/EMAIL ALERTS
N-BRING UP CREDIT CARDS
I-MENTION P-2-P
N-ASK NON-CUSTOMER IF THEY'RE HAPPY WITH THEIR BANK
I-LEARN A CUSTOMER'S NAME
B-THANK A CUSTOMER FOR COMING IN
G-ADDRESS CUSTOMER BY NAME WHEN THEY WALK IN BRANCH
G-MENTION CD RATES
B-IDENTIFY A BETTER ACCOUNT FOR CUSTOMER
N-TALK ABOUT HELOC
O-MENTION PUB BUSINESS ACCOUNTS
G-TALK WITH BUSINESS ABOUT MERCHANT SERVICES
I-FOLLOW-UP ABOUT A PREVIOUS CONVERSATION WITH CUSTOMER