Stats are "green" accross the board Confirm Service request Educate for tomorrow Help a client log online Nail the Recap/ closing Client mood noticeably improved during call Nail the call closing Aknowledge/Empathy Call you think was a 10 Completely satisfied client 5 calls in a row without a transfer Caller cam through fully Id'd Appreciation statement Client DOB is soon (say happy birthday) Use the EVT Service multiple lines of business Caller was partially authen- ticated Complete call opening 5 calls in a row without using hold Use a smartform Do something above and beyond Call you think was a 10 Client's initials are C.R. You say something that made them smile Stats are "green" accross the board Confirm Service request Educate for tomorrow Help a client log online Nail the Recap/ closing Client mood noticeably improved during call Nail the call closing Aknowledge/Empathy Call you think was a 10 Completely satisfied client 5 calls in a row without a transfer Caller cam through fully Id'd Appreciation statement Client DOB is soon (say happy birthday) Use the EVT Service multiple lines of business Caller was partially authen- ticated Complete call opening 5 calls in a row without using hold Use a smartform Do something above and beyond Call you think was a 10 Client's initials are C.R. You say something that made them smile
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Stats are "green" accross the board
Confirm Service request
Educate for tomorrow
Help a client log online
Nail the Recap/
closing
Client mood noticeably improved
during call
Nail the call closing
Aknowledge/Empathy
Call you think was a 10
Completely satisfied client
5 calls in a row without a transfer
Caller cam through fully Id'd
Appreciation statement
Client DOB is soon
(say happy birthday)
Use the EVT
Service multiple lines of business
Caller was partially authen-ticated
Complete call opening
5 calls in a row without using hold
Use a smartform
Do something above and beyond
Call you think was a 10
Client's initials are C.R.
You say something that made them smile