Caller was partially authen- ticated Service multiple lines of business 5 calls in a row without using hold Do something above and beyond Call you think was a 10 Call you think was a 10 Appreciation statement Completely satisfied client Nail the Recap/ closing Help a client log online Complete call opening 5 calls in a row without a transfer Client's initials are C.R. You say something that made them smile Client mood noticeably improved during call Nail the call closing Aknowledge/Empathy Caller cam through fully Id'd Client DOB is soon (say happy birthday) Confirm Service request Use the EVT Stats are "green" accross the board Use a smartform Educate for tomorrow Caller was partially authen- ticated Service multiple lines of business 5 calls in a row without using hold Do something above and beyond Call you think was a 10 Call you think was a 10 Appreciation statement Completely satisfied client Nail the Recap/ closing Help a client log online Complete call opening 5 calls in a row without a transfer Client's initials are C.R. You say something that made them smile Client mood noticeably improved during call Nail the call closing Aknowledge/Empathy Caller cam through fully Id'd Client DOB is soon (say happy birthday) Confirm Service request Use the EVT Stats are "green" accross the board Use a smartform Educate for tomorrow
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Caller was partially authen-ticated
Service multiple lines of business
5 calls in a row without using hold
Do something above and beyond
Call you think was a 10
Call you think was a 10
Appreciation statement
Completely satisfied client
Nail the Recap/
closing
Help a client log online
Complete call opening
5 calls in a row without a transfer
Client's initials are C.R.
You say something that made them smile
Client mood noticeably improved
during call
Nail the call closing
Aknowledge/Empathy
Caller cam through fully Id'd
Client DOB is soon
(say happy birthday)
Confirm Service request
Use the EVT
Stats are "green" accross the board
Use a smartform
Educate for tomorrow