Client mood noticeably improved during call Completely satisfied client Caller was partially authen- ticated Appreciation statement Educate for tomorrow Call you think was a 10 Caller cam through fully Id'd Use the EVT Nail the Recap/ closing Service multiple lines of business Complete call opening 5 calls in a row without using hold Aknowledge/Empathy Call you think was a 10 5 calls in a row without a transfer Help a client log online Nail the call closing Client's initials are C.R. Use a smartform Do something above and beyond Stats are "green" accross the board Client DOB is soon (say happy birthday) You say something that made them smile Confirm Service request Client mood noticeably improved during call Completely satisfied client Caller was partially authen- ticated Appreciation statement Educate for tomorrow Call you think was a 10 Caller cam through fully Id'd Use the EVT Nail the Recap/ closing Service multiple lines of business Complete call opening 5 calls in a row without using hold Aknowledge/Empathy Call you think was a 10 5 calls in a row without a transfer Help a client log online Nail the call closing Client's initials are C.R. Use a smartform Do something above and beyond Stats are "green" accross the board Client DOB is soon (say happy birthday) You say something that made them smile Confirm Service request
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Client mood noticeably improved
during call
Completely satisfied client
Caller was partially authen-ticated
Appreciation statement
Educate for tomorrow
Call you think was a 10
Caller cam through fully Id'd
Use the EVT
Nail the Recap/
closing
Service multiple lines of business
Complete call opening
5 calls in a row without using hold
Aknowledge/Empathy
Call you think was a 10
5 calls in a row without a transfer
Help a client log online
Nail the call closing
Client's initials are C.R.
Use a smartform
Do something above and beyond
Stats are "green" accross the board
Client DOB is soon
(say happy birthday)
You say something that made them smile
Confirm Service request