5 calls in a row without a transfer Use a smartform Caller cam through fully Id'd Completely satisfied client Stats are "green" accross the board Call you think was a 10 Aknowledge/Empathy You say something that made them smile Call you think was a 10 Educate for tomorrow Confirm Service request Appreciation statement Help a client log online Use the EVT Complete call opening 5 calls in a row without using hold Do something above and beyond Nail the Recap/ closing Client's initials are C.R. Client DOB is soon (say happy birthday) Service multiple lines of business Client mood noticeably improved during call Caller was partially authen- ticated Nail the call closing 5 calls in a row without a transfer Use a smartform Caller cam through fully Id'd Completely satisfied client Stats are "green" accross the board Call you think was a 10 Aknowledge/Empathy You say something that made them smile Call you think was a 10 Educate for tomorrow Confirm Service request Appreciation statement Help a client log online Use the EVT Complete call opening 5 calls in a row without using hold Do something above and beyond Nail the Recap/ closing Client's initials are C.R. Client DOB is soon (say happy birthday) Service multiple lines of business Client mood noticeably improved during call Caller was partially authen- ticated Nail the call closing
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
5 calls in a row without a transfer
Use a smartform
Caller cam through fully Id'd
Completely satisfied client
Stats are "green" accross the board
Call you think was a 10
Aknowledge/Empathy
You say something that made them smile
Call you think was a 10
Educate for tomorrow
Confirm Service request
Appreciation statement
Help a client log online
Use the EVT
Complete call opening
5 calls in a row without using hold
Do something above and beyond
Nail the Recap/
closing
Client's initials are C.R.
Client DOB is soon
(say happy birthday)
Service multiple lines of business
Client mood noticeably improved
during call
Caller was partially authen-ticated
Nail the call closing