Service multiple lines of business Stats are "green" accross the board You say something that made them smile Call you think was a 10 Caller was partially authen- ticated 5 calls in a row without a transfer Nail the call closing Completely satisfied client Nail the Recap/ closing Caller cam through fully Id'd Do something above and beyond Call you think was a 10 Client DOB is soon (say happy birthday) Appreciation statement Confirm Service request Client mood noticeably improved during call Educate for tomorrow Aknowledge/Empathy Help a client log online 5 calls in a row without using hold Client's initials are C.R. Use the EVT Use a smartform Complete call opening Service multiple lines of business Stats are "green" accross the board You say something that made them smile Call you think was a 10 Caller was partially authen- ticated 5 calls in a row without a transfer Nail the call closing Completely satisfied client Nail the Recap/ closing Caller cam through fully Id'd Do something above and beyond Call you think was a 10 Client DOB is soon (say happy birthday) Appreciation statement Confirm Service request Client mood noticeably improved during call Educate for tomorrow Aknowledge/Empathy Help a client log online 5 calls in a row without using hold Client's initials are C.R. Use the EVT Use a smartform Complete call opening
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Service multiple lines of business
Stats are "green" accross the board
You say something that made them smile
Call you think was a 10
Caller was partially authen-ticated
5 calls in a row without a transfer
Nail the call closing
Completely satisfied client
Nail the Recap/
closing
Caller cam through fully Id'd
Do something above and beyond
Call you think was a 10
Client DOB is soon
(say happy birthday)
Appreciation statement
Confirm Service request
Client mood noticeably improved
during call
Educate for tomorrow
Aknowledge/Empathy
Help a client log online
5 calls in a row without using hold
Client's initials are C.R.
Use the EVT
Use a smartform
Complete call opening