Client DOB is soon (say happy birthday) Help a client log online You say something that made them smile Service multiple lines of business Complete call opening Nail the call closing Aknowledge/Empathy Nail the Recap/ closing Call you think was a 10 Use a smartform Educate for tomorrow Do something above and beyond Stats are "green" accross the board Client mood noticeably improved during call Use the EVT Completely satisfied client Caller cam through fully Id'd Call you think was a 10 Client's initials are C.R. 5 calls in a row without using hold Caller was partially authen- ticated 5 calls in a row without a transfer Appreciation statement Confirm Service request Client DOB is soon (say happy birthday) Help a client log online You say something that made them smile Service multiple lines of business Complete call opening Nail the call closing Aknowledge/Empathy Nail the Recap/ closing Call you think was a 10 Use a smartform Educate for tomorrow Do something above and beyond Stats are "green" accross the board Client mood noticeably improved during call Use the EVT Completely satisfied client Caller cam through fully Id'd Call you think was a 10 Client's initials are C.R. 5 calls in a row without using hold Caller was partially authen- ticated 5 calls in a row without a transfer Appreciation statement Confirm Service request
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Client DOB is soon
(say happy birthday)
Help a client log online
You say something that made them smile
Service multiple lines of business
Complete call opening
Nail the call closing
Aknowledge/Empathy
Nail the Recap/
closing
Call you think was a 10
Use a smartform
Educate for tomorrow
Do something above and beyond
Stats are "green" accross the board
Client mood noticeably improved
during call
Use the EVT
Completely satisfied client
Caller cam through fully Id'd
Call you think was a 10
Client's initials are C.R.
5 calls in a row without using hold
Caller was partially authen-ticated
5 calls in a row without a transfer
Appreciation statement
Confirm Service request