5 calls in a row without a transfer Use a smartform Call you think was a 10 Call you think was a 10 Appreciation statement Service multiple lines of business Aknowledge/Empathy Completely satisfied client Use the EVT Nail the call closing Caller cam through fully Id'd Client's initials are C.R. Confirm Service request Help a client log online Stats are "green" accross the board Do something above and beyond Caller was partially authen- ticated Nail the Recap/ closing Educate for tomorrow Client mood noticeably improved during call You say something that made them smile 5 calls in a row without using hold Client DOB is soon (say happy birthday) Complete call opening 5 calls in a row without a transfer Use a smartform Call you think was a 10 Call you think was a 10 Appreciation statement Service multiple lines of business Aknowledge/Empathy Completely satisfied client Use the EVT Nail the call closing Caller cam through fully Id'd Client's initials are C.R. Confirm Service request Help a client log online Stats are "green" accross the board Do something above and beyond Caller was partially authen- ticated Nail the Recap/ closing Educate for tomorrow Client mood noticeably improved during call You say something that made them smile 5 calls in a row without using hold Client DOB is soon (say happy birthday) Complete call opening
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
5 calls in a row without a transfer
Use a smartform
Call you think was a 10
Call you think was a 10
Appreciation statement
Service multiple lines of business
Aknowledge/Empathy
Completely satisfied client
Use the EVT
Nail the call closing
Caller cam through fully Id'd
Client's initials are C.R.
Confirm Service request
Help a client log online
Stats are "green" accross the board
Do something above and beyond
Caller was partially authen-ticated
Nail the Recap/
closing
Educate for tomorrow
Client mood noticeably improved
during call
You say something that made them smile
5 calls in a row without using hold
Client DOB is soon
(say happy birthday)
Complete call opening