Caller cam through fully Id'd Complete call opening Client's initials are C.R. Caller was partially authen- ticated Use a smartform Completely satisfied client Nail the Recap/ closing Service multiple lines of business Call you think was a 10 Client DOB is soon (say happy birthday) Help a client log online Confirm Service request Educate for tomorrow Nail the call closing 5 calls in a row without a transfer You say something that made them smile Call you think was a 10 Do something above and beyond Appreciation statement Client mood noticeably improved during call Use the EVT Stats are "green" accross the board Aknowledge/Empathy 5 calls in a row without using hold Caller cam through fully Id'd Complete call opening Client's initials are C.R. Caller was partially authen- ticated Use a smartform Completely satisfied client Nail the Recap/ closing Service multiple lines of business Call you think was a 10 Client DOB is soon (say happy birthday) Help a client log online Confirm Service request Educate for tomorrow Nail the call closing 5 calls in a row without a transfer You say something that made them smile Call you think was a 10 Do something above and beyond Appreciation statement Client mood noticeably improved during call Use the EVT Stats are "green" accross the board Aknowledge/Empathy 5 calls in a row without using hold
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Caller cam through fully Id'd
Complete call opening
Client's initials are C.R.
Caller was partially authen-ticated
Use a smartform
Completely satisfied client
Nail the Recap/
closing
Service multiple lines of business
Call you think was a 10
Client DOB is soon
(say happy birthday)
Help a client log online
Confirm Service request
Educate for tomorrow
Nail the call closing
5 calls in a row without a transfer
You say something that made them smile
Call you think was a 10
Do something above and beyond
Appreciation statement
Client mood noticeably improved
during call
Use the EVT
Stats are "green" accross the board
Aknowledge/Empathy
5 calls in a row without using hold