Nail the call closing 5 calls in a row without a transfer Aknowledge or Empathy Client mood noticeably improved during call 5 calls in a row without using hold Call you think was a 10 Educate for tomorrow Complete call opening Do something above and beyond Service multiple lines of business Caller was partially authen- ticated Nail the Recap/ closing Appreciation statement Caller cam through fully Id'd Client DOB is soon (say happy birthday) Help a client log online Client's initials are C.R. Call you think was a 10 You say something that made them smile Use the EVT Confirm Service request Completely satisfied client Use a smartform Stats are "green" accross the board Nail the call closing 5 calls in a row without a transfer Aknowledge or Empathy Client mood noticeably improved during call 5 calls in a row without using hold Call you think was a 10 Educate for tomorrow Complete call opening Do something above and beyond Service multiple lines of business Caller was partially authen- ticated Nail the Recap/ closing Appreciation statement Caller cam through fully Id'd Client DOB is soon (say happy birthday) Help a client log online Client's initials are C.R. Call you think was a 10 You say something that made them smile Use the EVT Confirm Service request Completely satisfied client Use a smartform Stats are "green" accross the board
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Nail the call closing
5 calls in a row without a transfer
Aknowledge or Empathy
Client mood noticeably improved
during call
5 calls in a row without using hold
Call you think was a 10
Educate for tomorrow
Complete call opening
Do something above and beyond
Service multiple lines of business
Caller was partially authen-ticated
Nail the Recap/
closing
Appreciation statement
Caller cam through fully Id'd
Client DOB is soon
(say happy birthday)
Help a client log online
Client's initials are C.R.
Call you think was a 10
You say something that made them smile
Use the EVT
Confirm Service request
Completely satisfied client
Use a smartform
Stats are "green" accross the board