Nail the Recap/ closing Aknowledge or Empathy Do something above and beyond Educate for tomorrow Stats are "green" accross the board Caller cam through fully Id'd Call you think was a 10 Caller was partially authen- ticated Confirm Service request Help a client log online Client's initials are C.R. Complete call opening Use a smartform 5 calls in a row without using hold Appreciation statement Use the EVT 5 calls in a row without a transfer Client DOB is soon (say happy birthday) Completely satisfied client Client mood noticeably improved during call Call you think was a 10 Service multiple lines of business You say something that made them smile Nail the call closing Nail the Recap/ closing Aknowledge or Empathy Do something above and beyond Educate for tomorrow Stats are "green" accross the board Caller cam through fully Id'd Call you think was a 10 Caller was partially authen- ticated Confirm Service request Help a client log online Client's initials are C.R. Complete call opening Use a smartform 5 calls in a row without using hold Appreciation statement Use the EVT 5 calls in a row without a transfer Client DOB is soon (say happy birthday) Completely satisfied client Client mood noticeably improved during call Call you think was a 10 Service multiple lines of business You say something that made them smile Nail the call closing
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Nail the Recap/
closing
Aknowledge or Empathy
Do something above and beyond
Educate for tomorrow
Stats are "green" accross the board
Caller cam through fully Id'd
Call you think was a 10
Caller was partially authen-ticated
Confirm Service request
Help a client log online
Client's initials are C.R.
Complete call opening
Use a smartform
5 calls in a row without using hold
Appreciation statement
Use the EVT
5 calls in a row without a transfer
Client DOB is soon
(say happy birthday)
Completely satisfied client
Client mood noticeably improved
during call
Call you think was a 10
Service multiple lines of business
You say something that made them smile
Nail the call closing