Confirm Service request Client mood noticeably improved during call Educate for tomorrow Client DOB is soon (say happy birthday) Complete call opening Nail the Recap/ closing Call you think was a 10 Caller cam through fully Id'd Call you think was a 10 Do something above and beyond 5 calls in a row without using hold Appreciation statement Client's initials are C.R. Stats are "green" accross the board Aknowledge or Empathy You say something that made them smile Use a smartform Caller was partially authen- ticated Nail the call closing Use the EVT Completely satisfied client Service multiple lines of business Help a client log online 5 calls in a row without a transfer Confirm Service request Client mood noticeably improved during call Educate for tomorrow Client DOB is soon (say happy birthday) Complete call opening Nail the Recap/ closing Call you think was a 10 Caller cam through fully Id'd Call you think was a 10 Do something above and beyond 5 calls in a row without using hold Appreciation statement Client's initials are C.R. Stats are "green" accross the board Aknowledge or Empathy You say something that made them smile Use a smartform Caller was partially authen- ticated Nail the call closing Use the EVT Completely satisfied client Service multiple lines of business Help a client log online 5 calls in a row without a transfer
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Confirm Service request
Client mood noticeably improved
during call
Educate for tomorrow
Client DOB is soon
(say happy birthday)
Complete call opening
Nail the Recap/
closing
Call you think was a 10
Caller cam through fully Id'd
Call you think was a 10
Do something above and beyond
5 calls in a row without using hold
Appreciation statement
Client's initials are C.R.
Stats are "green" accross the board
Aknowledge or Empathy
You say something that made them smile
Use a smartform
Caller was partially authen-ticated
Nail the call closing
Use the EVT
Completely satisfied client
Service multiple lines of business
Help a client log online
5 calls in a row without a transfer