Call you think was a 10 You say something that made them smile 5 calls in a row without a transfer Caller was partially authen- ticated 5 calls in a row without using hold Call you think was a 10 Use a smartform Educate for tomorrow Appreciation statement Aknowledge or Empathy Do something above and beyond Confirm Service request Nail the Recap/ closing Help a client log online Caller cam through fully Id'd Client DOB is soon (say happy birthday) Client mood noticeably improved during call Client's initials are C.R. Stats are "green" accross the board Completely satisfied client Complete call opening Service multiple lines of business Nail the call closing Use the EVT Call you think was a 10 You say something that made them smile 5 calls in a row without a transfer Caller was partially authen- ticated 5 calls in a row without using hold Call you think was a 10 Use a smartform Educate for tomorrow Appreciation statement Aknowledge or Empathy Do something above and beyond Confirm Service request Nail the Recap/ closing Help a client log online Caller cam through fully Id'd Client DOB is soon (say happy birthday) Client mood noticeably improved during call Client's initials are C.R. Stats are "green" accross the board Completely satisfied client Complete call opening Service multiple lines of business Nail the call closing Use the EVT
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Call you think was a 10
You say something that made them smile
5 calls in a row without a transfer
Caller was partially authen-ticated
5 calls in a row without using hold
Call you think was a 10
Use a smartform
Educate for tomorrow
Appreciation statement
Aknowledge or Empathy
Do something above and beyond
Confirm Service request
Nail the Recap/
closing
Help a client log online
Caller cam through fully Id'd
Client DOB is soon
(say happy birthday)
Client mood noticeably improved
during call
Client's initials are C.R.
Stats are "green" accross the board
Completely satisfied client
Complete call opening
Service multiple lines of business
Nail the call closing
Use the EVT