5 calls in a row without a transfer Do something above and beyond Use a smartform Aknowledge or Empathy Completely satisfied client Caller was partially authen- ticated Stats are "green" accross the board Complete call opening Use the EVT Appreciation statement Client's initials are C.R. You say something that made them smile Call you think was a 10 Client mood noticeably improved during call Confirm Service request 5 calls in a row without using hold Nail the Recap/ closing Educate for tomorrow Client DOB is soon (say happy birthday) Service multiple lines of business Caller cam through fully Id'd Nail the call closing Call you think was a 10 Help a client log online 5 calls in a row without a transfer Do something above and beyond Use a smartform Aknowledge or Empathy Completely satisfied client Caller was partially authen- ticated Stats are "green" accross the board Complete call opening Use the EVT Appreciation statement Client's initials are C.R. You say something that made them smile Call you think was a 10 Client mood noticeably improved during call Confirm Service request 5 calls in a row without using hold Nail the Recap/ closing Educate for tomorrow Client DOB is soon (say happy birthday) Service multiple lines of business Caller cam through fully Id'd Nail the call closing Call you think was a 10 Help a client log online
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
5 calls in a row without a transfer
Do something above and beyond
Use a smartform
Aknowledge or Empathy
Completely satisfied client
Caller was partially authen-ticated
Stats are "green" accross the board
Complete call opening
Use the EVT
Appreciation statement
Client's initials are C.R.
You say something that made them smile
Call you think was a 10
Client mood noticeably improved
during call
Confirm Service request
5 calls in a row without using hold
Nail the Recap/
closing
Educate for tomorrow
Client DOB is soon
(say happy birthday)
Service multiple lines of business
Caller cam through fully Id'd
Nail the call closing
Call you think was a 10
Help a client log online