Confirm Service request Nail the Recap/ closing Service multiple lines of business Appreciation statement Educate for tomorrow Call you think was a 10 Complete call opening Help a client log online Caller cam through fully Id'd Stats are "green" accross the board Completely satisfied client Use the EVT You say something that made them smile Caller was partially authen- ticated Nail the call closing Aknowledge or Empathy Client DOB is soon (say happy birthday) Call you think was a 10 5 calls in a row without a transfer Do something above and beyond Use a smartform Client's initials are C.R. 5 calls in a row without using hold Client mood noticeably improved during call Confirm Service request Nail the Recap/ closing Service multiple lines of business Appreciation statement Educate for tomorrow Call you think was a 10 Complete call opening Help a client log online Caller cam through fully Id'd Stats are "green" accross the board Completely satisfied client Use the EVT You say something that made them smile Caller was partially authen- ticated Nail the call closing Aknowledge or Empathy Client DOB is soon (say happy birthday) Call you think was a 10 5 calls in a row without a transfer Do something above and beyond Use a smartform Client's initials are C.R. 5 calls in a row without using hold Client mood noticeably improved during call
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Confirm Service request
Nail the Recap/
closing
Service multiple lines of business
Appreciation statement
Educate for tomorrow
Call you think was a 10
Complete call opening
Help a client log online
Caller cam through fully Id'd
Stats are "green" accross the board
Completely satisfied client
Use the EVT
You say something that made them smile
Caller was partially authen-ticated
Nail the call closing
Aknowledge or Empathy
Client DOB is soon
(say happy birthday)
Call you think was a 10
5 calls in a row without a transfer
Do something above and beyond
Use a smartform
Client's initials are C.R.
5 calls in a row without using hold
Client mood noticeably improved
during call