Client mood noticeably improved during call Nail the call closing Aknowledge or Empathy Complete call opening Educate for tomorrow Client DOB is soon (say happy birthday) Stats are "green" accross the board Call you think was a 10 Completely satisfied client Do something above and beyond You say something that made them smile 5 calls in a row without a transfer Use a smartform Appreciation statement Confirm Service request Nail the Recap/ closing Help a client log online Client's initials are C.R. Use the EVT Caller was partially authen- ticated Call you think was a 10 5 calls in a row without using hold Caller cam through fully Id'd Service multiple lines of business Client mood noticeably improved during call Nail the call closing Aknowledge or Empathy Complete call opening Educate for tomorrow Client DOB is soon (say happy birthday) Stats are "green" accross the board Call you think was a 10 Completely satisfied client Do something above and beyond You say something that made them smile 5 calls in a row without a transfer Use a smartform Appreciation statement Confirm Service request Nail the Recap/ closing Help a client log online Client's initials are C.R. Use the EVT Caller was partially authen- ticated Call you think was a 10 5 calls in a row without using hold Caller cam through fully Id'd Service multiple lines of business
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Client mood noticeably improved
during call
Nail the call closing
Aknowledge or Empathy
Complete call opening
Educate for tomorrow
Client DOB is soon
(say happy birthday)
Stats are "green" accross the board
Call you think was a 10
Completely satisfied client
Do something above and beyond
You say something that made them smile
5 calls in a row without a transfer
Use a smartform
Appreciation statement
Confirm Service request
Nail the Recap/
closing
Help a client log online
Client's initials are C.R.
Use the EVT
Caller was partially authen-ticated
Call you think was a 10
5 calls in a row without using hold
Caller cam through fully Id'd
Service multiple lines of business