Nail the Recap/ closing Nail the call closing Help a client log online Client DOB is soon (say happy birthday) You say something that made them smile Use a smartform 5 calls in a row without using hold Caller was partially authen- ticated Educate for tomorrow Do something above and beyond Complete call opening Aknowledge or Empathy Use the EVT Call you think was a 10 Call you think was a 10 Confirm Service request 5 calls in a row without a transfer Completely satisfied client Appreciation statement Client's initials are C.R. Stats are "green" accross the board Service multiple lines of business Caller cam through fully Id'd Client mood noticeably improved during call Nail the Recap/ closing Nail the call closing Help a client log online Client DOB is soon (say happy birthday) You say something that made them smile Use a smartform 5 calls in a row without using hold Caller was partially authen- ticated Educate for tomorrow Do something above and beyond Complete call opening Aknowledge or Empathy Use the EVT Call you think was a 10 Call you think was a 10 Confirm Service request 5 calls in a row without a transfer Completely satisfied client Appreciation statement Client's initials are C.R. Stats are "green" accross the board Service multiple lines of business Caller cam through fully Id'd Client mood noticeably improved during call
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Nail the Recap/
closing
Nail the call closing
Help a client log online
Client DOB is soon
(say happy birthday)
You say something that made them smile
Use a smartform
5 calls in a row without using hold
Caller was partially authen-ticated
Educate for tomorrow
Do something above and beyond
Complete call opening
Aknowledge or Empathy
Use the EVT
Call you think was a 10
Call you think was a 10
Confirm Service request
5 calls in a row without a transfer
Completely satisfied client
Appreciation statement
Client's initials are C.R.
Stats are "green" accross the board
Service multiple lines of business
Caller cam through fully Id'd
Client mood noticeably improved
during call