Help a client log online Client DOB is soon (say happy birthday) 5 calls in a row without using hold Client mood noticeably improved during call Confirm Service request Use the EVT Aknowledge or Empathy 5 calls in a row without a transfer Caller was partially authen- ticated Nail the Recap/ closing Nail the call closing Do something above and beyond Educate for tomorrow Caller cam through fully Id'd You say something that made them smile Client's initials are C.R. Completely satisfied client Complete call opening Use a smartform Service multiple lines of business Call you think was a 10 Appreciation statement Stats are "green" accross the board Call you think was a 10 Help a client log online Client DOB is soon (say happy birthday) 5 calls in a row without using hold Client mood noticeably improved during call Confirm Service request Use the EVT Aknowledge or Empathy 5 calls in a row without a transfer Caller was partially authen- ticated Nail the Recap/ closing Nail the call closing Do something above and beyond Educate for tomorrow Caller cam through fully Id'd You say something that made them smile Client's initials are C.R. Completely satisfied client Complete call opening Use a smartform Service multiple lines of business Call you think was a 10 Appreciation statement Stats are "green" accross the board Call you think was a 10
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Help a client log online
Client DOB is soon
(say happy birthday)
5 calls in a row without using hold
Client mood noticeably improved
during call
Confirm Service request
Use the EVT
Aknowledge or Empathy
5 calls in a row without a transfer
Caller was partially authen-ticated
Nail the Recap/
closing
Nail the call closing
Do something above and beyond
Educate for tomorrow
Caller cam through fully Id'd
You say something that made them smile
Client's initials are C.R.
Completely satisfied client
Complete call opening
Use a smartform
Service multiple lines of business
Call you think was a 10
Appreciation statement
Stats are "green" accross the board
Call you think was a 10