Aknowledgeor EmpathyEducatefortomorrow5 calls ina rowwithout atransferYou saysomethingthat madethem smileServicemultiplelines ofbusinessNail theRecap/closingNail thecallclosingCompletelysatisfiedclientUsetheEVTCompletecallopeningCaller waspartiallyauthen-ticatedDosomethingabove andbeyondClient moodnoticeablyimprovedduring callStats are"green"accrossthe boardHelp aclient logonlineCall youthink wasa 105 calls ina rowwithoutusing holdConfirmServicerequestClient DOBis soon(say happybirthday)Client'sinitialsare C.R.Call youthink wasa 10AppreciationstatementUse asmartformCallercamthroughfully Id'dAknowledgeor EmpathyEducatefortomorrow5 calls ina rowwithout atransferYou saysomethingthat madethem smileServicemultiplelines ofbusinessNail theRecap/closingNail thecallclosingCompletelysatisfiedclientUsetheEVTCompletecallopeningCaller waspartiallyauthen-ticatedDosomethingabove andbeyondClient moodnoticeablyimprovedduring callStats are"green"accrossthe boardHelp aclient logonlineCall youthink wasa 105 calls ina rowwithoutusing holdConfirmServicerequestClient DOBis soon(say happybirthday)Client'sinitialsare C.R.Call youthink wasa 10AppreciationstatementUse asmartformCallercamthroughfully Id'd

Team Ryan Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Aknowledge or Empathy
  2. Educate for tomorrow
  3. 5 calls in a row without a transfer
  4. You say something that made them smile
  5. Service multiple lines of business
  6. Nail the Recap/ closing
  7. Nail the call closing
  8. Completely satisfied client
  9. Use the EVT
  10. Complete call opening
  11. Caller was partially authen-ticated
  12. Do something above and beyond
  13. Client mood noticeably improved during call
  14. Stats are "green" accross the board
  15. Help a client log online
  16. Call you think was a 10
  17. 5 calls in a row without using hold
  18. Confirm Service request
  19. Client DOB is soon (say happy birthday)
  20. Client's initials are C.R.
  21. Call you think was a 10
  22. Appreciation statement
  23. Use a smartform
  24. Caller cam through fully Id'd