Use a smartform Confirm Service request Caller was partially authenticated Caller cam through fully Id'd Completely satisfied client 5 calls in a row without using hold Client's initials are C.R. 5 calls in a row without a transfer Nail the call closing Educate for tomorrow Call you think was a 10 You say something that made them smile Nail the Recap/ closing Appreciation statement Client mood noticeably improved during call Help a client log online Do something above and beyond Client DOB is soon (say happy birthday) Aknowledge or Empathy Use the EVT Call you think was a 10 Complete call opening Stats are "green" accross the board Service multiple lines of business Use a smartform Confirm Service request Caller was partially authenticated Caller cam through fully Id'd Completely satisfied client 5 calls in a row without using hold Client's initials are C.R. 5 calls in a row without a transfer Nail the call closing Educate for tomorrow Call you think was a 10 You say something that made them smile Nail the Recap/ closing Appreciation statement Client mood noticeably improved during call Help a client log online Do something above and beyond Client DOB is soon (say happy birthday) Aknowledge or Empathy Use the EVT Call you think was a 10 Complete call opening Stats are "green" accross the board Service multiple lines of business
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Use a smartform
Confirm Service request
Caller was partially authenticated
Caller cam through fully Id'd
Completely satisfied client
5 calls in a row without using hold
Client's initials are C.R.
5 calls in a row without a transfer
Nail the call closing
Educate for tomorrow
Call you think was a 10
You say something that made them smile
Nail the Recap/
closing
Appreciation statement
Client mood noticeably improved
during call
Help a client log online
Do something above and beyond
Client DOB is soon
(say happy birthday)
Aknowledge or Empathy
Use the EVT
Call you think was a 10
Complete call opening
Stats are "green" accross the board
Service multiple lines of business