Service multiple lines of business Stats are "green" accross the board Call you think was a 10 Nail the call closing Help a client log online 5 calls in a row without using hold Client's initials are C.R. Complete call opening Aknowledge or Empathy Caller cam through fully Id'd Educate for tomorrow You say something that made them smile 5 calls in a row without a transfer Confirm Service request Client DOB is soon (say happy birthday) Use a smartform Appreciation statement Caller was partially authenticated Call you think was a 10 Do something above and beyond Completely satisfied client Nail the Recap/ closing Client mood noticeably improved during call Use the EVT Service multiple lines of business Stats are "green" accross the board Call you think was a 10 Nail the call closing Help a client log online 5 calls in a row without using hold Client's initials are C.R. Complete call opening Aknowledge or Empathy Caller cam through fully Id'd Educate for tomorrow You say something that made them smile 5 calls in a row without a transfer Confirm Service request Client DOB is soon (say happy birthday) Use a smartform Appreciation statement Caller was partially authenticated Call you think was a 10 Do something above and beyond Completely satisfied client Nail the Recap/ closing Client mood noticeably improved during call Use the EVT
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Service multiple lines of business
Stats are "green" accross the board
Call you think was a 10
Nail the call closing
Help a client log online
5 calls in a row without using hold
Client's initials are C.R.
Complete call opening
Aknowledge or Empathy
Caller cam through fully Id'd
Educate for tomorrow
You say something that made them smile
5 calls in a row without a transfer
Confirm Service request
Client DOB is soon
(say happy birthday)
Use a smartform
Appreciation statement
Caller was partially authenticated
Call you think was a 10
Do something above and beyond
Completely satisfied client
Nail the Recap/
closing
Client mood noticeably improved
during call
Use the EVT