Call you think was a 10 Complete call opening Client DOB is soon (say happy birthday) Service multiple lines of business Help a client log online You say something that made them smile Aknowledge or Empathy Use a smartform Call you think was a 10 Completely satisfied client Educate for tomorrow Caller cam through fully Id'd Confirm Service request Nail the Recap/ closing Client's initials are C.R. 5 calls in a row without a transfer Appreciation statement Caller was partially authenticated Stats are "green" accross the board Nail the call closing Do something above and beyond Client mood noticeably improved during call 5 calls in a row without using hold Use the EVT Call you think was a 10 Complete call opening Client DOB is soon (say happy birthday) Service multiple lines of business Help a client log online You say something that made them smile Aknowledge or Empathy Use a smartform Call you think was a 10 Completely satisfied client Educate for tomorrow Caller cam through fully Id'd Confirm Service request Nail the Recap/ closing Client's initials are C.R. 5 calls in a row without a transfer Appreciation statement Caller was partially authenticated Stats are "green" accross the board Nail the call closing Do something above and beyond Client mood noticeably improved during call 5 calls in a row without using hold Use the EVT
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Call you think was a 10
Complete call opening
Client DOB is soon
(say happy birthday)
Service multiple lines of business
Help a client log online
You say something that made them smile
Aknowledge or Empathy
Use a smartform
Call you think was a 10
Completely satisfied client
Educate for tomorrow
Caller cam through fully Id'd
Confirm Service request
Nail the Recap/
closing
Client's initials are C.R.
5 calls in a row without a transfer
Appreciation statement
Caller was partially authenticated
Stats are "green" accross the board
Nail the call closing
Do something above and beyond
Client mood noticeably improved
during call
5 calls in a row without using hold
Use the EVT