Client DOB is soon (say happy birthday) You say something that made them smile Call you think was a 10 Use a smartform Use the EVT Caller was partially authenticated Nail the Recap/ closing Confirm Service request 5 calls in a row without using hold Service multiple lines of business Help a client log online Caller cam through fully Id'd Stats are "green" accross the board Do something above and beyond Call you think was a 10 Client mood noticeably improved during call Appreciation statement Educate for tomorrow Client's initials are C.R. Aknowledge or Empathy 5 calls in a row without a transfer Complete call opening Nail the call closing Completely satisfied client Client DOB is soon (say happy birthday) You say something that made them smile Call you think was a 10 Use a smartform Use the EVT Caller was partially authenticated Nail the Recap/ closing Confirm Service request 5 calls in a row without using hold Service multiple lines of business Help a client log online Caller cam through fully Id'd Stats are "green" accross the board Do something above and beyond Call you think was a 10 Client mood noticeably improved during call Appreciation statement Educate for tomorrow Client's initials are C.R. Aknowledge or Empathy 5 calls in a row without a transfer Complete call opening Nail the call closing Completely satisfied client
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Client DOB is soon
(say happy birthday)
You say something that made them smile
Call you think was a 10
Use a smartform
Use the EVT
Caller was partially authenticated
Nail the Recap/
closing
Confirm Service request
5 calls in a row without using hold
Service multiple lines of business
Help a client log online
Caller cam through fully Id'd
Stats are "green" accross the board
Do something above and beyond
Call you think was a 10
Client mood noticeably improved
during call
Appreciation statement
Educate for tomorrow
Client's initials are C.R.
Aknowledge or Empathy
5 calls in a row without a transfer
Complete call opening
Nail the call closing
Completely satisfied client