Client DOB is soon (say happy birthday) Nail the Recap/ closing Help a client log online Confirm Service request You say something that made them smile Call you think was a 10 Use the EVT Use a smartform Educate for tomorrow Nail the call closing Complete call opening Client mood noticeably improved during call Stats are "green" accross the board Do something above and beyond 5 calls in a row without using hold Aknowledge or Empathy Caller was partially authenticated Service multiple lines of business Client's initials are C.R. Completely satisfied client 5 calls in a row without a transfer Caller cam through fully Id'd Appreciation statement Call you think was a 10 Client DOB is soon (say happy birthday) Nail the Recap/ closing Help a client log online Confirm Service request You say something that made them smile Call you think was a 10 Use the EVT Use a smartform Educate for tomorrow Nail the call closing Complete call opening Client mood noticeably improved during call Stats are "green" accross the board Do something above and beyond 5 calls in a row without using hold Aknowledge or Empathy Caller was partially authenticated Service multiple lines of business Client's initials are C.R. Completely satisfied client 5 calls in a row without a transfer Caller cam through fully Id'd Appreciation statement Call you think was a 10
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Client DOB is soon
(say happy birthday)
Nail the Recap/
closing
Help a client log online
Confirm Service request
You say something that made them smile
Call you think was a 10
Use the EVT
Use a smartform
Educate for tomorrow
Nail the call closing
Complete call opening
Client mood noticeably improved
during call
Stats are "green" accross the board
Do something above and beyond
5 calls in a row without using hold
Aknowledge or Empathy
Caller was partially authenticated
Service multiple lines of business
Client's initials are C.R.
Completely satisfied client
5 calls in a row without a transfer
Caller cam through fully Id'd
Appreciation statement
Call you think was a 10