Use the EVT Use a smartform 5 calls in a row without using hold Call you think was a 10 Client DOB is soon (say happy birthday) Nail the Recap/ closing Appreciation statement Stats are "green" accross the board Caller was partially authenticated You say something that made them smile Service multiple lines of business Help a client log online Nail the call closing Aknowledge or Empathy Client's initials are C.R. Complete call opening 5 calls in a row without a transfer Client mood noticeably improved during call Caller cam through fully Id'd Call you think was a 10 Do something above and beyond Confirm Service request Educate for tomorrow Completely satisfied client Use the EVT Use a smartform 5 calls in a row without using hold Call you think was a 10 Client DOB is soon (say happy birthday) Nail the Recap/ closing Appreciation statement Stats are "green" accross the board Caller was partially authenticated You say something that made them smile Service multiple lines of business Help a client log online Nail the call closing Aknowledge or Empathy Client's initials are C.R. Complete call opening 5 calls in a row without a transfer Client mood noticeably improved during call Caller cam through fully Id'd Call you think was a 10 Do something above and beyond Confirm Service request Educate for tomorrow Completely satisfied client
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Use the EVT
Use a smartform
5 calls in a row without using hold
Call you think was a 10
Client DOB is soon
(say happy birthday)
Nail the Recap/
closing
Appreciation statement
Stats are "green" accross the board
Caller was partially authenticated
You say something that made them smile
Service multiple lines of business
Help a client log online
Nail the call closing
Aknowledge or Empathy
Client's initials are C.R.
Complete call opening
5 calls in a row without a transfer
Client mood noticeably improved
during call
Caller cam through fully Id'd
Call you think was a 10
Do something above and beyond
Confirm Service request
Educate for tomorrow
Completely satisfied client