Client mood noticeably improved during call Do something above and beyond 5 calls in a row without using hold Call you think was a 10 Call you think was a 10 Caller was partially authenticated Client DOB is soon (say happy birthday) Use the EVT Educate for tomorrow Caller cam through fully Id'd Service multiple lines of business Confirm Service request Appreciation statement Nail the Recap/ closing 5 calls in a row without a transfer Stats are "green" accross the board You say something that made them smile Aknowledge or Empathy Completely satisfied client Client's initials are C.R. Complete call opening Help a client log online Nail the call closing Use a smartform Client mood noticeably improved during call Do something above and beyond 5 calls in a row without using hold Call you think was a 10 Call you think was a 10 Caller was partially authenticated Client DOB is soon (say happy birthday) Use the EVT Educate for tomorrow Caller cam through fully Id'd Service multiple lines of business Confirm Service request Appreciation statement Nail the Recap/ closing 5 calls in a row without a transfer Stats are "green" accross the board You say something that made them smile Aknowledge or Empathy Completely satisfied client Client's initials are C.R. Complete call opening Help a client log online Nail the call closing Use a smartform
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Client mood noticeably improved
during call
Do something above and beyond
5 calls in a row without using hold
Call you think was a 10
Call you think was a 10
Caller was partially authenticated
Client DOB is soon
(say happy birthday)
Use the EVT
Educate for tomorrow
Caller cam through fully Id'd
Service multiple lines of business
Confirm Service request
Appreciation statement
Nail the Recap/
closing
5 calls in a row without a transfer
Stats are "green" accross the board
You say something that made them smile
Aknowledge or Empathy
Completely satisfied client
Client's initials are C.R.
Complete call opening
Help a client log online
Nail the call closing
Use a smartform