Call you think was a 10 5 calls in a row without a transfer Complete call opening Client's initials are C.R. Stats are "green" accross the board Appreciation statement Service multiple lines of business 5 calls in a row without using hold Completely satisfied client Client DOB is soon (say happy birthday) Educate for tomorrow Client mood noticeably improved during call Caller was partially authenticated Use a smartform Do something above and beyond Call you think was a 10 You say something that made them smile Caller cam through fully Id'd Help a client log online Use the EVT Aknowledge or Empathy Nail the call closing Nail the Recap/ closing Confirm Service request Call you think was a 10 5 calls in a row without a transfer Complete call opening Client's initials are C.R. Stats are "green" accross the board Appreciation statement Service multiple lines of business 5 calls in a row without using hold Completely satisfied client Client DOB is soon (say happy birthday) Educate for tomorrow Client mood noticeably improved during call Caller was partially authenticated Use a smartform Do something above and beyond Call you think was a 10 You say something that made them smile Caller cam through fully Id'd Help a client log online Use the EVT Aknowledge or Empathy Nail the call closing Nail the Recap/ closing Confirm Service request
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Call you think was a 10
5 calls in a row without a transfer
Complete call opening
Client's initials are C.R.
Stats are "green" accross the board
Appreciation statement
Service multiple lines of business
5 calls in a row without using hold
Completely satisfied client
Client DOB is soon
(say happy birthday)
Educate for tomorrow
Client mood noticeably improved
during call
Caller was partially authenticated
Use a smartform
Do something above and beyond
Call you think was a 10
You say something that made them smile
Caller cam through fully Id'd
Help a client log online
Use the EVT
Aknowledge or Empathy
Nail the call closing
Nail the Recap/
closing
Confirm Service request