"There is no Wells Fargo branch in my area" Caller does not sound age appropriate Recent Account Maintenance Outbound EFA call Foreign Accent Caller is hesitant and uncooperative Attempted Transaction Elder Victim Third party on the line Family member involved ATO Request to speak to a supervisor Card holder is inside a branch Identity Theft OVERSEAS TRANSACTION Caller is crying Caller disconnected Referred caller to branch Scam Complaint Fails Authentication Dependent Adult 15+ minute long call Cold Transferred from different department Dillard's Account "There is no Wells Fargo branch in my area" Caller does not sound age appropriate Recent Account Maintenance Outbound EFA call Foreign Accent Caller is hesitant and uncooperative Attempted Transaction Elder Victim Third party on the line Family member involved ATO Request to speak to a supervisor Card holder is inside a branch Identity Theft OVERSEAS TRANSACTION Caller is crying Caller disconnected Referred caller to branch Scam Complaint Fails Authentication Dependent Adult 15+ minute long call Cold Transferred from different department Dillard's Account
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-"There is no Wells Fargo branch in my area"
G-Caller does not sound age appropriate
I-Recent Account Maintenance
O-Outbound EFA call
N-Foreign Accent
I-Caller is hesitant and uncooperative
B-Attempted Transaction
N-Elder Victim
N-Third party on the line
G-Family member involved
N-ATO
B-Request to speak to a supervisor
G-Card holder is inside a branch
B-Identity Theft
O-OVERSEAS TRANSACTION
O-Caller is crying
O-Caller disconnected
N-Referred caller to branch
I-Scam
O-Complaint
I-Fails Authentication
G-Dependent Adult
B-15+ minute long call
B-Cold Transferred from different department
G-Dillard's Account