ElderVictimIdentityTheftDependentAdultRequestto speakto asupervisorReferredcaller tobranchCalleriscryingDillard'sAccountForeignAccentCaller doesnot soundageappropriateComplaintCallerdisconnectedScamOutboundEFA call15+minutelong callThirdparty onthe lineFamilymemberinvolvedColdTransferredfrom differentdepartmentCardholder isinside abranchATOOVERSEASTRANSACTION"There is noWells Fargobranch inmy area"FailsAuthenticationRecentAccountMaintenanceAttemptedTransactionCaller ishesitant anduncooperativeElderVictimIdentityTheftDependentAdultRequestto speakto asupervisorReferredcaller tobranchCalleriscryingDillard'sAccountForeignAccentCaller doesnot soundageappropriateComplaintCallerdisconnectedScamOutboundEFA call15+minutelong callThirdparty onthe lineFamilymemberinvolvedColdTransferredfrom differentdepartmentCardholder isinside abranchATOOVERSEASTRANSACTION"There is noWells Fargobranch inmy area"FailsAuthenticationRecentAccountMaintenanceAttemptedTransactionCaller ishesitant anduncooperative

EFA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
G
4
B
5
N
6
O
7
G
8
N
9
G
10
O
11
O
12
I
13
O
14
B
15
N
16
G
17
B
18
G
19
N
20
O
21
I
22
I
23
I
24
B
25
I
  1. N-Elder Victim
  2. B-Identity Theft
  3. G-Dependent Adult
  4. B-Request to speak to a supervisor
  5. N-Referred caller to branch
  6. O-Caller is crying
  7. G-Dillard's Account
  8. N-Foreign Accent
  9. G-Caller does not sound age appropriate
  10. O-Complaint
  11. O-Caller disconnected
  12. I-Scam
  13. O-Outbound EFA call
  14. B-15+ minute long call
  15. N-Third party on the line
  16. G-Family member involved
  17. B-Cold Transferred from different department
  18. G-Card holder is inside a branch
  19. N-ATO
  20. O-OVERSEAS TRANSACTION
  21. I-"There is no Wells Fargo branch in my area"
  22. I-Fails Authentication
  23. I-Recent Account Maintenance
  24. B-Attempted Transaction
  25. I-Caller is hesitant and uncooperative