Give MBRlink toProv DirDiscussMedicareCOBOffer VisionWorksdiscountinfoDiscussAssistAmericaEduPediatricDentalonlyFindMEDHoptions forMBRcall Provon behalfof MBRClose 2items onto-do listQuoteChiro/AcupbeneEduMyProvidenceAccountTake morethan 45callsExplainCE Inquiryfax formxfer toASO/PEBBVerifyCOBset upQuote PAdisclaimerSay 'DuetoWHCR...'Discuss1095 w/MBRAsk aTS forhelpQuotematernitybeneAutoassign 10MEDHCheckHCPCcode forauth reqQuote PArequiredwhen givingMBR beneEdu ProvEOP onProvlinkObtainverbalconsentAdv Provunable tofax EOPDiscuss REFexemptionsfor MEDHplansVerifyProvusing FHDirectoryCallaccidentallydisconnectedDirectProv toPR RepGive MBRlink toProv DirDiscussMedicareCOBOffer VisionWorksdiscountinfoDiscussAssistAmericaEduPediatricDentalonlyFindMEDHoptions forMBRcall Provon behalfof MBRClose 2items onto-do listQuoteChiro/AcupbeneEduMyProvidenceAccountTake morethan 45callsExplainCE Inquiryfax formxfer toASO/PEBBVerifyCOBset upQuote PAdisclaimerSay 'DuetoWHCR...'Discuss1095 w/MBRAsk aTS forhelpQuotematernitybeneAutoassign 10MEDHCheckHCPCcode forauth reqQuote PArequiredwhen givingMBR beneEdu ProvEOP onProvlinkObtainverbalconsentAdv Provunable tofax EOPDiscuss REFexemptionsfor MEDHplansVerifyProvusing FHDirectoryCallaccidentallydisconnectedDirectProv toPR Rep

March Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give MBR link to Prov Dir
  2. Discuss Medicare COB
  3. Offer Vision Works discount info
  4. Discuss Assist America
  5. Edu Pediatric Dental only
  6. Find MEDH options for MBR
  7. call Prov on behalf of MBR
  8. Close 2 items on to-do list
  9. Quote Chiro/Acup bene
  10. Edu MyProvidence Account
  11. Take more than 45 calls
  12. Explain CE Inquiry fax form
  13. xfer to ASO/PEBB
  14. Verify COB set up
  15. Quote PA disclaimer
  16. Say 'Due to WHCR...'
  17. Discuss 1095 w/ MBR
  18. Ask a TS for help
  19. Quote maternity bene
  20. Auto assign 10 MEDH
  21. Check HCPC code for auth req
  22. Quote PA required when giving MBR bene
  23. Edu Prov EOP on Provlink
  24. Obtain verbal consent
  25. Adv Prov unable to fax EOP
  26. Discuss REF exemptions for MEDH plans
  27. Verify Prov using FH Directory
  28. Call accidentally disconnected
  29. Direct Prov to PR Rep