xfer toASO/PEBBDirectProv toPR RepGive MBRlink toProv DirEduMyProvidenceAccountCheckHCPCcode forauth reqOffer VisionWorksdiscountinfoExplainCE Inquiryfax formQuotematernitybeneVerifyCOBset upTake morethan 45callsQuote PAdisclaimerQuote PArequiredwhen givingMBR beneSay 'DuetoWHCR...'DiscussAssistAmericaObtainverbalconsentAutoassign 10MEDHVerifyProvusing FHDirectoryAsk aTS forhelpFindMEDHoptions forMBRQuoteChiro/AcupbeneDiscuss REFexemptionsfor MEDHplansClose 2items onto-do listEdu ProvEOP onProvlinkEduPediatricDentalonlyAdv Provunable tofax EOPcall Provon behalfof MBRCallaccidentallydisconnectedDiscuss1095 w/MBRDiscussMedicareCOBxfer toASO/PEBBDirectProv toPR RepGive MBRlink toProv DirEduMyProvidenceAccountCheckHCPCcode forauth reqOffer VisionWorksdiscountinfoExplainCE Inquiryfax formQuotematernitybeneVerifyCOBset upTake morethan 45callsQuote PAdisclaimerQuote PArequiredwhen givingMBR beneSay 'DuetoWHCR...'DiscussAssistAmericaObtainverbalconsentAutoassign 10MEDHVerifyProvusing FHDirectoryAsk aTS forhelpFindMEDHoptions forMBRQuoteChiro/AcupbeneDiscuss REFexemptionsfor MEDHplansClose 2items onto-do listEdu ProvEOP onProvlinkEduPediatricDentalonlyAdv Provunable tofax EOPcall Provon behalfof MBRCallaccidentallydisconnectedDiscuss1095 w/MBRDiscussMedicareCOB

March Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. xfer to ASO/PEBB
  2. Direct Prov to PR Rep
  3. Give MBR link to Prov Dir
  4. Edu MyProvidence Account
  5. Check HCPC code for auth req
  6. Offer Vision Works discount info
  7. Explain CE Inquiry fax form
  8. Quote maternity bene
  9. Verify COB set up
  10. Take more than 45 calls
  11. Quote PA disclaimer
  12. Quote PA required when giving MBR bene
  13. Say 'Due to WHCR...'
  14. Discuss Assist America
  15. Obtain verbal consent
  16. Auto assign 10 MEDH
  17. Verify Prov using FH Directory
  18. Ask a TS for help
  19. Find MEDH options for MBR
  20. Quote Chiro/Acup bene
  21. Discuss REF exemptions for MEDH plans
  22. Close 2 items on to-do list
  23. Edu Prov EOP on Provlink
  24. Edu Pediatric Dental only
  25. Adv Prov unable to fax EOP
  26. call Prov on behalf of MBR
  27. Call accidentally disconnected
  28. Discuss 1095 w/ MBR
  29. Discuss Medicare COB