VerifyCOBset upQuote PAdisclaimerDiscuss REFexemptionsfor MEDHplansExplainCE Inquiryfax formcall Provon behalfof MBRAsk aTS forhelpCallaccidentallydisconnectedVerifyProvusing FHDirectoryObtainverbalconsentEduMyProvidenceAccountGive MBRlink toProv DirSay 'DuetoWHCR...'Adv Provunable tofax EOPDirectProv toPR RepDiscussAssistAmericaOffer VisionWorksdiscountinfoCheckHCPCcode forauth reqQuote PArequiredwhen givingMBR beneClose 2items onto-do listQuoteChiro/AcupbeneDiscussMedicareCOBQuotematernitybeneTake morethan 45callsFindMEDHoptions forMBRDiscuss1095 w/MBRxfer toASO/PEBBAutoassign 10MEDHEdu ProvEOP onProvlinkEduPediatricDentalonlyVerifyCOBset upQuote PAdisclaimerDiscuss REFexemptionsfor MEDHplansExplainCE Inquiryfax formcall Provon behalfof MBRAsk aTS forhelpCallaccidentallydisconnectedVerifyProvusing FHDirectoryObtainverbalconsentEduMyProvidenceAccountGive MBRlink toProv DirSay 'DuetoWHCR...'Adv Provunable tofax EOPDirectProv toPR RepDiscussAssistAmericaOffer VisionWorksdiscountinfoCheckHCPCcode forauth reqQuote PArequiredwhen givingMBR beneClose 2items onto-do listQuoteChiro/AcupbeneDiscussMedicareCOBQuotematernitybeneTake morethan 45callsFindMEDHoptions forMBRDiscuss1095 w/MBRxfer toASO/PEBBAutoassign 10MEDHEdu ProvEOP onProvlinkEduPediatricDentalonly

March Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verify COB set up
  2. Quote PA disclaimer
  3. Discuss REF exemptions for MEDH plans
  4. Explain CE Inquiry fax form
  5. call Prov on behalf of MBR
  6. Ask a TS for help
  7. Call accidentally disconnected
  8. Verify Prov using FH Directory
  9. Obtain verbal consent
  10. Edu MyProvidence Account
  11. Give MBR link to Prov Dir
  12. Say 'Due to WHCR...'
  13. Adv Prov unable to fax EOP
  14. Direct Prov to PR Rep
  15. Discuss Assist America
  16. Offer Vision Works discount info
  17. Check HCPC code for auth req
  18. Quote PA required when giving MBR bene
  19. Close 2 items on to-do list
  20. Quote Chiro/Acup bene
  21. Discuss Medicare COB
  22. Quote maternity bene
  23. Take more than 45 calls
  24. Find MEDH options for MBR
  25. Discuss 1095 w/ MBR
  26. xfer to ASO/PEBB
  27. Auto assign 10 MEDH
  28. Edu Prov EOP on Provlink
  29. Edu Pediatric Dental only