You calltransperfectfor aSpanish callYouresenda FIFYou updatethecomplianceconditioncodeYou receive acompliment callfrom customer(can be saidduring the call)Call TypeCustomerAccepts-TransactionalYou get atransfercall fromCollectionsAccount hasbeen or isbeing workedby FIDEYou rusha RushCardYou must addcharges to anapprovedclosed claimFreeSpaceYou receivea call youalreadyworkedCustomerasks for youremployee IDnumberYou agascardCall TypeCustomeraccepts-TNFCustomerasks tospeak toyourmanagerCustomerexpresssatisfactionon the callYou must addcharges to anapprovedclosed claimThecustomersclaim shouldbe a disputeClaim isdenied due tocustomerbenefited fromthe chargesYou send anemail to theInvestigationmailboxYou'replaced onhold bycallerCustomersays WOWthat’s justcrazy on thecallYou calltransperfectfor aSpanish callMerchantasks if wereceivedtheirpaperworkCall TypeCustomeraccepts-TNFYou adjustfraud chargesoff the newaccount anddebited thefraud accountYou usetheinterestcalculatorYouprocess alost stolenYou calltransperfectfor aSpanish callYouresenda FIFYou updatethecomplianceconditioncodeYou receive acompliment callfrom customer(can be saidduring the call)Call TypeCustomerAccepts-TransactionalYou get atransfercall fromCollectionsAccount hasbeen or isbeing workedby FIDEYou rusha RushCardYou must addcharges to anapprovedclosed claimFreeSpaceYou receivea call youalreadyworkedCustomerasks for youremployee IDnumberYou agascardCall TypeCustomeraccepts-TNFCustomerasks tospeak toyourmanagerCustomerexpresssatisfactionon the callYou must addcharges to anapprovedclosed claimThecustomersclaim shouldbe a disputeClaim isdenied due tocustomerbenefited fromthe chargesYou send anemail to theInvestigationmailboxYou'replaced onhold bycallerCustomersays WOWthat’s justcrazy on thecallYou calltransperfectfor aSpanish callMerchantasks if wereceivedtheirpaperworkCall TypeCustomeraccepts-TNFYou adjustfraud chargesoff the newaccount anddebited thefraud accountYou usetheinterestcalculatorYouprocess alost stolen

FII BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You call transperfect for a Spanish call
  2. You resend a FIF
  3. You update the compliance condition code
  4. You receive a compliment call from customer (can be said during the call)
  5. Call Type Customer Accepts-Transactional
  6. You get a transfer call from Collections
  7. Account has been or is being worked by FIDE
  8. You rush a Rush Card
  9. You must add charges to an approved closed claim
  10. Free Space
  11. You receive a call you already worked
  12. Customer asks for your employee ID number
  13. You a gas card
  14. Call Type Customer accepts- TNF
  15. Customer asks to speak to your manager
  16. Customer express satisfaction on the call
  17. You must add charges to an approved closed claim
  18. The customers claim should be a dispute
  19. Claim is denied due to customer benefited from the charges
  20. You send an email to the Investigation mailbox
  21. You're placed on hold by caller
  22. Customer says WOW that’s just crazy on the call
  23. You call transperfect for a Spanish call
  24. Merchant asks if we received their paperwork
  25. Call Type Customer accepts- TNF
  26. You adjust fraud charges off the new account and debited the fraud account
  27. You use the interest calculator
  28. You process a lost stolen