Customersays WOWthat’s justcrazy on thecallYou updatethecomplianceconditioncodeYou receive acompliment callfrom customer(can be saidduring the call)Call TypeCustomerAccepts-TransactionalYou get atransfercall fromCollectionsCustomerasks tospeak toyourmanagerYouprocess alost stolenFreeSpaceYou adjustfraud chargesoff the newaccount anddebited thefraud accountCustomerexpresssatisfactionon the callMerchantasks if wereceivedtheirpaperworkYou must addcharges to anapprovedclosed claimYou agascardYou receivea call youalreadyworkedYou send anemail to theInvestigationmailboxThecustomersclaim shouldbe a disputeYou must addcharges to anapprovedclosed claimYou calltransperfectfor aSpanish callYou usetheinterestcalculatorClaim isdenied due tocustomerbenefited fromthe chargesAccount hasbeen or isbeing workedby FIDECall TypeCustomeraccepts-TNFYouresenda FIFCustomerasks for youremployee IDnumberYou'replaced onhold bycallerCall TypeCustomeraccepts-TNFYou calltransperfectfor aSpanish callYou rusha RushCardCustomersays WOWthat’s justcrazy on thecallYou updatethecomplianceconditioncodeYou receive acompliment callfrom customer(can be saidduring the call)Call TypeCustomerAccepts-TransactionalYou get atransfercall fromCollectionsCustomerasks tospeak toyourmanagerYouprocess alost stolenFreeSpaceYou adjustfraud chargesoff the newaccount anddebited thefraud accountCustomerexpresssatisfactionon the callMerchantasks if wereceivedtheirpaperworkYou must addcharges to anapprovedclosed claimYou agascardYou receivea call youalreadyworkedYou send anemail to theInvestigationmailboxThecustomersclaim shouldbe a disputeYou must addcharges to anapprovedclosed claimYou calltransperfectfor aSpanish callYou usetheinterestcalculatorClaim isdenied due tocustomerbenefited fromthe chargesAccount hasbeen or isbeing workedby FIDECall TypeCustomeraccepts-TNFYouresenda FIFCustomerasks for youremployee IDnumberYou'replaced onhold bycallerCall TypeCustomeraccepts-TNFYou calltransperfectfor aSpanish callYou rusha RushCard

FII BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer says WOW that’s just crazy on the call
  2. You update the compliance condition code
  3. You receive a compliment call from customer (can be said during the call)
  4. Call Type Customer Accepts-Transactional
  5. You get a transfer call from Collections
  6. Customer asks to speak to your manager
  7. You process a lost stolen
  8. Free Space
  9. You adjust fraud charges off the new account and debited the fraud account
  10. Customer express satisfaction on the call
  11. Merchant asks if we received their paperwork
  12. You must add charges to an approved closed claim
  13. You a gas card
  14. You receive a call you already worked
  15. You send an email to the Investigation mailbox
  16. The customers claim should be a dispute
  17. You must add charges to an approved closed claim
  18. You call transperfect for a Spanish call
  19. You use the interest calculator
  20. Claim is denied due to customer benefited from the charges
  21. Account has been or is being worked by FIDE
  22. Call Type Customer accepts- TNF
  23. You resend a FIF
  24. Customer asks for your employee ID number
  25. You're placed on hold by caller
  26. Call Type Customer accepts- TNF
  27. You call transperfect for a Spanish call
  28. You rush a Rush Card