You rusha RushCardYou'replaced onhold bycallerYou must addcharges to anapprovedclosed claimYou updatethecomplianceconditioncodeCall TypeCustomerAccepts-TransactionalYou receive acompliment callfrom customer(can be saidduring the call)Customersays WOWthat’s justcrazy on thecallYouresenda FIFCustomerasks for youremployee IDnumberFreeSpaceCustomerasks tospeak toyourmanagerClaim isdenied due tocustomerbenefited fromthe chargesAccount hasbeen or isbeing workedby FIDEYou calltransperfectfor aSpanish callYou agascardThecustomersclaim shouldbe a disputeYou calltransperfectfor aSpanish callCall TypeCustomeraccepts-TNFYou adjustfraud chargesoff the newaccount anddebited thefraud accountYou get atransfercall fromCollectionsYou must addcharges to anapprovedclosed claimYou send anemail to theInvestigationmailboxYou usetheinterestcalculatorMerchantasks if wereceivedtheirpaperworkCall TypeCustomeraccepts-TNFYou receivea call youalreadyworkedYouprocess alost stolenCustomerexpresssatisfactionon the callYou rusha RushCardYou'replaced onhold bycallerYou must addcharges to anapprovedclosed claimYou updatethecomplianceconditioncodeCall TypeCustomerAccepts-TransactionalYou receive acompliment callfrom customer(can be saidduring the call)Customersays WOWthat’s justcrazy on thecallYouresenda FIFCustomerasks for youremployee IDnumberFreeSpaceCustomerasks tospeak toyourmanagerClaim isdenied due tocustomerbenefited fromthe chargesAccount hasbeen or isbeing workedby FIDEYou calltransperfectfor aSpanish callYou agascardThecustomersclaim shouldbe a disputeYou calltransperfectfor aSpanish callCall TypeCustomeraccepts-TNFYou adjustfraud chargesoff the newaccount anddebited thefraud accountYou get atransfercall fromCollectionsYou must addcharges to anapprovedclosed claimYou send anemail to theInvestigationmailboxYou usetheinterestcalculatorMerchantasks if wereceivedtheirpaperworkCall TypeCustomeraccepts-TNFYou receivea call youalreadyworkedYouprocess alost stolenCustomerexpresssatisfactionon the call

FII BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You rush a Rush Card
  2. You're placed on hold by caller
  3. You must add charges to an approved closed claim
  4. You update the compliance condition code
  5. Call Type Customer Accepts-Transactional
  6. You receive a compliment call from customer (can be said during the call)
  7. Customer says WOW that’s just crazy on the call
  8. You resend a FIF
  9. Customer asks for your employee ID number
  10. Free Space
  11. Customer asks to speak to your manager
  12. Claim is denied due to customer benefited from the charges
  13. Account has been or is being worked by FIDE
  14. You call transperfect for a Spanish call
  15. You a gas card
  16. The customers claim should be a dispute
  17. You call transperfect for a Spanish call
  18. Call Type Customer accepts- TNF
  19. You adjust fraud charges off the new account and debited the fraud account
  20. You get a transfer call from Collections
  21. You must add charges to an approved closed claim
  22. You send an email to the Investigation mailbox
  23. You use the interest calculator
  24. Merchant asks if we received their paperwork
  25. Call Type Customer accepts- TNF
  26. You receive a call you already worked
  27. You process a lost stolen
  28. Customer express satisfaction on the call