Youresenda FIFYou send anemail to theInvestigationmailboxYou must addcharges to anapprovedclosed claimAccount hasbeen or isbeing workedby FIDEYou calltransperfectfor aSpanish callCustomerexpresssatisfactionon the callCall TypeCustomerAccepts-TransactionalClaim isdenied due tocustomerbenefited fromthe chargesFreeSpaceCall TypeCustomeraccepts-TNFYou'replaced onhold bycallerYou adjustfraud chargesoff the newaccount anddebited thefraud accountYou rusha RushCardYou get atransfercall fromCollectionsYou usetheinterestcalculatorYou must addcharges to anapprovedclosed claimCustomerasks for youremployee IDnumberCall TypeCustomeraccepts-TNFYouprocess alost stolenCustomersays WOWthat’s justcrazy on thecallMerchantasks if wereceivedtheirpaperworkYou updatethecomplianceconditioncodeYou calltransperfectfor aSpanish callCustomerasks tospeak toyourmanagerYou receive acompliment callfrom customer(can be saidduring the call)You agascardThecustomersclaim shouldbe a disputeYou receivea call youalreadyworkedYouresenda FIFYou send anemail to theInvestigationmailboxYou must addcharges to anapprovedclosed claimAccount hasbeen or isbeing workedby FIDEYou calltransperfectfor aSpanish callCustomerexpresssatisfactionon the callCall TypeCustomerAccepts-TransactionalClaim isdenied due tocustomerbenefited fromthe chargesFreeSpaceCall TypeCustomeraccepts-TNFYou'replaced onhold bycallerYou adjustfraud chargesoff the newaccount anddebited thefraud accountYou rusha RushCardYou get atransfercall fromCollectionsYou usetheinterestcalculatorYou must addcharges to anapprovedclosed claimCustomerasks for youremployee IDnumberCall TypeCustomeraccepts-TNFYouprocess alost stolenCustomersays WOWthat’s justcrazy on thecallMerchantasks if wereceivedtheirpaperworkYou updatethecomplianceconditioncodeYou calltransperfectfor aSpanish callCustomerasks tospeak toyourmanagerYou receive acompliment callfrom customer(can be saidduring the call)You agascardThecustomersclaim shouldbe a disputeYou receivea call youalreadyworked

FII BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You resend a FIF
  2. You send an email to the Investigation mailbox
  3. You must add charges to an approved closed claim
  4. Account has been or is being worked by FIDE
  5. You call transperfect for a Spanish call
  6. Customer express satisfaction on the call
  7. Call Type Customer Accepts-Transactional
  8. Claim is denied due to customer benefited from the charges
  9. Free Space
  10. Call Type Customer accepts- TNF
  11. You're placed on hold by caller
  12. You adjust fraud charges off the new account and debited the fraud account
  13. You rush a Rush Card
  14. You get a transfer call from Collections
  15. You use the interest calculator
  16. You must add charges to an approved closed claim
  17. Customer asks for your employee ID number
  18. Call Type Customer accepts- TNF
  19. You process a lost stolen
  20. Customer says WOW that’s just crazy on the call
  21. Merchant asks if we received their paperwork
  22. You update the compliance condition code
  23. You call transperfect for a Spanish call
  24. Customer asks to speak to your manager
  25. You receive a compliment call from customer (can be said during the call)
  26. You a gas card
  27. The customers claim should be a dispute
  28. You receive a call you already worked