You get atransfercall fromCollectionsCustomerasks tospeak toyourmanagerYou must addcharges to anapprovedclosed claimYouresenda FIFCall TypeCustomeraccepts-TNFYou agascardCustomersays WOWthat’s justcrazy on thecallCustomerasks for youremployee IDnumberYou calltransperfectfor aSpanish callYou receivea call youalreadyworkedCall TypeCustomeraccepts-TNFYou adjustfraud chargesoff the newaccount anddebited thefraud accountYou receive acompliment callfrom customer(can be saidduring the call)You calltransperfectfor aSpanish callYou send anemail to theInvestigationmailboxYou usetheinterestcalculatorYou'replaced onhold bycallerClaim isdenied due tocustomerbenefited fromthe chargesYouprocess alost stolenFreeSpaceYou updatethecomplianceconditioncodeThecustomersclaim shouldbe a disputeAccount hasbeen or isbeing workedby FIDEMerchantasks if wereceivedtheirpaperworkYou rusha RushCardCall TypeCustomerAccepts-TransactionalCustomerexpresssatisfactionon the callYou must addcharges to anapprovedclosed claimYou get atransfercall fromCollectionsCustomerasks tospeak toyourmanagerYou must addcharges to anapprovedclosed claimYouresenda FIFCall TypeCustomeraccepts-TNFYou agascardCustomersays WOWthat’s justcrazy on thecallCustomerasks for youremployee IDnumberYou calltransperfectfor aSpanish callYou receivea call youalreadyworkedCall TypeCustomeraccepts-TNFYou adjustfraud chargesoff the newaccount anddebited thefraud accountYou receive acompliment callfrom customer(can be saidduring the call)You calltransperfectfor aSpanish callYou send anemail to theInvestigationmailboxYou usetheinterestcalculatorYou'replaced onhold bycallerClaim isdenied due tocustomerbenefited fromthe chargesYouprocess alost stolenFreeSpaceYou updatethecomplianceconditioncodeThecustomersclaim shouldbe a disputeAccount hasbeen or isbeing workedby FIDEMerchantasks if wereceivedtheirpaperworkYou rusha RushCardCall TypeCustomerAccepts-TransactionalCustomerexpresssatisfactionon the callYou must addcharges to anapprovedclosed claim

FII BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You get a transfer call from Collections
  2. Customer asks to speak to your manager
  3. You must add charges to an approved closed claim
  4. You resend a FIF
  5. Call Type Customer accepts- TNF
  6. You a gas card
  7. Customer says WOW that’s just crazy on the call
  8. Customer asks for your employee ID number
  9. You call transperfect for a Spanish call
  10. You receive a call you already worked
  11. Call Type Customer accepts- TNF
  12. You adjust fraud charges off the new account and debited the fraud account
  13. You receive a compliment call from customer (can be said during the call)
  14. You call transperfect for a Spanish call
  15. You send an email to the Investigation mailbox
  16. You use the interest calculator
  17. You're placed on hold by caller
  18. Claim is denied due to customer benefited from the charges
  19. You process a lost stolen
  20. Free Space
  21. You update the compliance condition code
  22. The customers claim should be a dispute
  23. Account has been or is being worked by FIDE
  24. Merchant asks if we received their paperwork
  25. You rush a Rush Card
  26. Call Type Customer Accepts-Transactional
  27. Customer express satisfaction on the call
  28. You must add charges to an approved closed claim