Merchantasks if wereceivedtheirpaperworkYouprocess alost stolenYou receive acompliment callfrom customer(can be saidduring the call)You adjustfraud chargesoff the newaccount anddebited thefraud accountCall TypeCustomeraccepts-TNFYouresenda FIFYou get atransfercall fromCollectionsYou send anemail to theInvestigationmailboxCustomerasks tospeak toyourmanagerYou'replaced onhold bycallerAccount hasbeen or isbeing workedby FIDECustomerasks for youremployee IDnumberYou calltransperfectfor aSpanish callYou must addcharges to anapprovedclosed claimYou usetheinterestcalculatorYou must addcharges to anapprovedclosed claimCall TypeCustomerAccepts-TransactionalCustomerexpresssatisfactionon the callThecustomersclaim shouldbe a disputeCall TypeCustomeraccepts-TNFYou agascardFreeSpaceClaim isdenied due tocustomerbenefited fromthe chargesYou rusha RushCardYou updatethecomplianceconditioncodeYou receivea call youalreadyworkedYou calltransperfectfor aSpanish callCustomersays WOWthat’s justcrazy on thecallMerchantasks if wereceivedtheirpaperworkYouprocess alost stolenYou receive acompliment callfrom customer(can be saidduring the call)You adjustfraud chargesoff the newaccount anddebited thefraud accountCall TypeCustomeraccepts-TNFYouresenda FIFYou get atransfercall fromCollectionsYou send anemail to theInvestigationmailboxCustomerasks tospeak toyourmanagerYou'replaced onhold bycallerAccount hasbeen or isbeing workedby FIDECustomerasks for youremployee IDnumberYou calltransperfectfor aSpanish callYou must addcharges to anapprovedclosed claimYou usetheinterestcalculatorYou must addcharges to anapprovedclosed claimCall TypeCustomerAccepts-TransactionalCustomerexpresssatisfactionon the callThecustomersclaim shouldbe a disputeCall TypeCustomeraccepts-TNFYou agascardFreeSpaceClaim isdenied due tocustomerbenefited fromthe chargesYou rusha RushCardYou updatethecomplianceconditioncodeYou receivea call youalreadyworkedYou calltransperfectfor aSpanish callCustomersays WOWthat’s justcrazy on thecall

FII BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Merchant asks if we received their paperwork
  2. You process a lost stolen
  3. You receive a compliment call from customer (can be said during the call)
  4. You adjust fraud charges off the new account and debited the fraud account
  5. Call Type Customer accepts- TNF
  6. You resend a FIF
  7. You get a transfer call from Collections
  8. You send an email to the Investigation mailbox
  9. Customer asks to speak to your manager
  10. You're placed on hold by caller
  11. Account has been or is being worked by FIDE
  12. Customer asks for your employee ID number
  13. You call transperfect for a Spanish call
  14. You must add charges to an approved closed claim
  15. You use the interest calculator
  16. You must add charges to an approved closed claim
  17. Call Type Customer Accepts-Transactional
  18. Customer express satisfaction on the call
  19. The customers claim should be a dispute
  20. Call Type Customer accepts- TNF
  21. You a gas card
  22. Free Space
  23. Claim is denied due to customer benefited from the charges
  24. You rush a Rush Card
  25. You update the compliance condition code
  26. You receive a call you already worked
  27. You call transperfect for a Spanish call
  28. Customer says WOW that’s just crazy on the call