FreeSpaceYouresenda FIFYou usetheinterestcalculatorCustomerasks for youremployee IDnumberYou send anemail to theInvestigationmailboxCustomerasks tospeak toyourmanagerYou adjustfraud chargesoff the newaccount anddebited thefraud accountCall TypeCustomerAccepts-TransactionalAccount hasbeen or isbeing workedby FIDECustomersays WOWthat’s justcrazy on thecallCustomerexpresssatisfactionon the callYouprocess alost stolenYou must addcharges to anapprovedclosed claimCall TypeCustomeraccepts-TNFYou receive acompliment callfrom customer(can be saidduring the call)You'replaced onhold bycallerYou must addcharges to anapprovedclosed claimYou receivea call youalreadyworkedYou rusha RushCardMerchantasks if wereceivedtheirpaperworkClaim isdenied due tocustomerbenefited fromthe chargesYou get atransfercall fromCollectionsYou updatethecomplianceconditioncodeThecustomersclaim shouldbe a disputeYou calltransperfectfor aSpanish callYou calltransperfectfor aSpanish callYou agascardCall TypeCustomeraccepts-TNFFreeSpaceYouresenda FIFYou usetheinterestcalculatorCustomerasks for youremployee IDnumberYou send anemail to theInvestigationmailboxCustomerasks tospeak toyourmanagerYou adjustfraud chargesoff the newaccount anddebited thefraud accountCall TypeCustomerAccepts-TransactionalAccount hasbeen or isbeing workedby FIDECustomersays WOWthat’s justcrazy on thecallCustomerexpresssatisfactionon the callYouprocess alost stolenYou must addcharges to anapprovedclosed claimCall TypeCustomeraccepts-TNFYou receive acompliment callfrom customer(can be saidduring the call)You'replaced onhold bycallerYou must addcharges to anapprovedclosed claimYou receivea call youalreadyworkedYou rusha RushCardMerchantasks if wereceivedtheirpaperworkClaim isdenied due tocustomerbenefited fromthe chargesYou get atransfercall fromCollectionsYou updatethecomplianceconditioncodeThecustomersclaim shouldbe a disputeYou calltransperfectfor aSpanish callYou calltransperfectfor aSpanish callYou agascardCall TypeCustomeraccepts-TNF

FII BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free Space
  2. You resend a FIF
  3. You use the interest calculator
  4. Customer asks for your employee ID number
  5. You send an email to the Investigation mailbox
  6. Customer asks to speak to your manager
  7. You adjust fraud charges off the new account and debited the fraud account
  8. Call Type Customer Accepts-Transactional
  9. Account has been or is being worked by FIDE
  10. Customer says WOW that’s just crazy on the call
  11. Customer express satisfaction on the call
  12. You process a lost stolen
  13. You must add charges to an approved closed claim
  14. Call Type Customer accepts- TNF
  15. You receive a compliment call from customer (can be said during the call)
  16. You're placed on hold by caller
  17. You must add charges to an approved closed claim
  18. You receive a call you already worked
  19. You rush a Rush Card
  20. Merchant asks if we received their paperwork
  21. Claim is denied due to customer benefited from the charges
  22. You get a transfer call from Collections
  23. You update the compliance condition code
  24. The customers claim should be a dispute
  25. You call transperfect for a Spanish call
  26. You call transperfect for a Spanish call
  27. You a gas card
  28. Call Type Customer accepts- TNF