You calltransperfectfor aSpanish callFreeSpaceCall TypeCustomeraccepts-TNFYou must addcharges to anapprovedclosed claimYou rusha RushCardYou receivea call youalreadyworkedCustomerasks tospeak toyourmanagerYou must addcharges to anapprovedclosed claimCustomerasks for youremployee IDnumberYouprocess alost stolenCall TypeCustomerAccepts-TransactionalYou receive acompliment callfrom customer(can be saidduring the call)You'replaced onhold bycallerYou updatethecomplianceconditioncodeAccount hasbeen or isbeing workedby FIDEYou agascardYou calltransperfectfor aSpanish callYou send anemail to theInvestigationmailboxCustomersays WOWthat’s justcrazy on thecallYou get atransfercall fromCollectionsCall TypeCustomeraccepts-TNFYou usetheinterestcalculatorMerchantasks if wereceivedtheirpaperworkClaim isdenied due tocustomerbenefited fromthe chargesYouresenda FIFCustomerexpresssatisfactionon the callThecustomersclaim shouldbe a disputeYou adjustfraud chargesoff the newaccount anddebited thefraud accountYou calltransperfectfor aSpanish callFreeSpaceCall TypeCustomeraccepts-TNFYou must addcharges to anapprovedclosed claimYou rusha RushCardYou receivea call youalreadyworkedCustomerasks tospeak toyourmanagerYou must addcharges to anapprovedclosed claimCustomerasks for youremployee IDnumberYouprocess alost stolenCall TypeCustomerAccepts-TransactionalYou receive acompliment callfrom customer(can be saidduring the call)You'replaced onhold bycallerYou updatethecomplianceconditioncodeAccount hasbeen or isbeing workedby FIDEYou agascardYou calltransperfectfor aSpanish callYou send anemail to theInvestigationmailboxCustomersays WOWthat’s justcrazy on thecallYou get atransfercall fromCollectionsCall TypeCustomeraccepts-TNFYou usetheinterestcalculatorMerchantasks if wereceivedtheirpaperworkClaim isdenied due tocustomerbenefited fromthe chargesYouresenda FIFCustomerexpresssatisfactionon the callThecustomersclaim shouldbe a disputeYou adjustfraud chargesoff the newaccount anddebited thefraud account

FII BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You call transperfect for a Spanish call
  2. Free Space
  3. Call Type Customer accepts- TNF
  4. You must add charges to an approved closed claim
  5. You rush a Rush Card
  6. You receive a call you already worked
  7. Customer asks to speak to your manager
  8. You must add charges to an approved closed claim
  9. Customer asks for your employee ID number
  10. You process a lost stolen
  11. Call Type Customer Accepts-Transactional
  12. You receive a compliment call from customer (can be said during the call)
  13. You're placed on hold by caller
  14. You update the compliance condition code
  15. Account has been or is being worked by FIDE
  16. You a gas card
  17. You call transperfect for a Spanish call
  18. You send an email to the Investigation mailbox
  19. Customer says WOW that’s just crazy on the call
  20. You get a transfer call from Collections
  21. Call Type Customer accepts- TNF
  22. You use the interest calculator
  23. Merchant asks if we received their paperwork
  24. Claim is denied due to customer benefited from the charges
  25. You resend a FIF
  26. Customer express satisfaction on the call
  27. The customers claim should be a dispute
  28. You adjust fraud charges off the new account and debited the fraud account