You updatethecomplianceconditioncodeYou receivea call youalreadyworkedAccount hasbeen or isbeing workedby FIDEYou send anemail to theInvestigationmailboxYouprocess alost stolenYouresenda FIFCustomersays WOWthat’s justcrazy on thecallYou usetheinterestcalculatorYou calltransperfectfor aSpanish callCall TypeCustomeraccepts-TNFFreeSpaceYou rusha RushCardYou receive acompliment callfrom customer(can be saidduring the call)Customerasks for youremployee IDnumberCustomerasks tospeak toyourmanagerYou'replaced onhold bycallerThecustomersclaim shouldbe a disputeCall TypeCustomeraccepts-TNFYou must addcharges to anapprovedclosed claimClaim isdenied due tocustomerbenefited fromthe chargesYou calltransperfectfor aSpanish callMerchantasks if wereceivedtheirpaperworkYou adjustfraud chargesoff the newaccount anddebited thefraud accountCustomerexpresssatisfactionon the callYou agascardYou must addcharges to anapprovedclosed claimCall TypeCustomerAccepts-TransactionalYou get atransfercall fromCollectionsYou updatethecomplianceconditioncodeYou receivea call youalreadyworkedAccount hasbeen or isbeing workedby FIDEYou send anemail to theInvestigationmailboxYouprocess alost stolenYouresenda FIFCustomersays WOWthat’s justcrazy on thecallYou usetheinterestcalculatorYou calltransperfectfor aSpanish callCall TypeCustomeraccepts-TNFFreeSpaceYou rusha RushCardYou receive acompliment callfrom customer(can be saidduring the call)Customerasks for youremployee IDnumberCustomerasks tospeak toyourmanagerYou'replaced onhold bycallerThecustomersclaim shouldbe a disputeCall TypeCustomeraccepts-TNFYou must addcharges to anapprovedclosed claimClaim isdenied due tocustomerbenefited fromthe chargesYou calltransperfectfor aSpanish callMerchantasks if wereceivedtheirpaperworkYou adjustfraud chargesoff the newaccount anddebited thefraud accountCustomerexpresssatisfactionon the callYou agascardYou must addcharges to anapprovedclosed claimCall TypeCustomerAccepts-TransactionalYou get atransfercall fromCollections

FII BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
  1. You update the compliance condition code
  2. You receive a call you already worked
  3. Account has been or is being worked by FIDE
  4. You send an email to the Investigation mailbox
  5. You process a lost stolen
  6. You resend a FIF
  7. Customer says WOW that’s just crazy on the call
  8. You use the interest calculator
  9. You call transperfect for a Spanish call
  10. Call Type Customer accepts- TNF
  11. Free Space
  12. You rush a Rush Card
  13. You receive a compliment call from customer (can be said during the call)
  14. Customer asks for your employee ID number
  15. Customer asks to speak to your manager
  16. You're placed on hold by caller
  17. The customers claim should be a dispute
  18. Call Type Customer accepts- TNF
  19. You must add charges to an approved closed claim
  20. Claim is denied due to customer benefited from the charges
  21. You call transperfect for a Spanish call
  22. Merchant asks if we received their paperwork
  23. You adjust fraud charges off the new account and debited the fraud account
  24. Customer express satisfaction on the call
  25. You a gas card
  26. You must add charges to an approved closed claim
  27. Call Type Customer Accepts-Transactional
  28. You get a transfer call from Collections