Call TypeCustomeraccepts-TNFYou receive acompliment callfrom customer(can be saidduring the call)Youprocess alost stolenYou calltransperfectfor aSpanish callYou rusha RushCardClaim isdenied due tocustomerbenefited fromthe chargesCustomerasks tospeak toyourmanagerYou receivea call youalreadyworkedYou'replaced onhold bycallerYou send anemail to theInvestigationmailboxCustomersays WOWthat’s justcrazy on thecallMerchantasks if wereceivedtheirpaperworkYou usetheinterestcalculatorYou adjustfraud chargesoff the newaccount anddebited thefraud accountYou updatethecomplianceconditioncodeYou get atransfercall fromCollectionsYou agascardYou must addcharges to anapprovedclosed claimYou calltransperfectfor aSpanish callCustomerasks for youremployee IDnumberYouresenda FIFCall TypeCustomeraccepts-TNFThecustomersclaim shouldbe a disputeYou must addcharges to anapprovedclosed claimCustomerexpresssatisfactionon the callCall TypeCustomerAccepts-TransactionalFreeSpaceAccount hasbeen or isbeing workedby FIDECall TypeCustomeraccepts-TNFYou receive acompliment callfrom customer(can be saidduring the call)Youprocess alost stolenYou calltransperfectfor aSpanish callYou rusha RushCardClaim isdenied due tocustomerbenefited fromthe chargesCustomerasks tospeak toyourmanagerYou receivea call youalreadyworkedYou'replaced onhold bycallerYou send anemail to theInvestigationmailboxCustomersays WOWthat’s justcrazy on thecallMerchantasks if wereceivedtheirpaperworkYou usetheinterestcalculatorYou adjustfraud chargesoff the newaccount anddebited thefraud accountYou updatethecomplianceconditioncodeYou get atransfercall fromCollectionsYou agascardYou must addcharges to anapprovedclosed claimYou calltransperfectfor aSpanish callCustomerasks for youremployee IDnumberYouresenda FIFCall TypeCustomeraccepts-TNFThecustomersclaim shouldbe a disputeYou must addcharges to anapprovedclosed claimCustomerexpresssatisfactionon the callCall TypeCustomerAccepts-TransactionalFreeSpaceAccount hasbeen or isbeing workedby FIDE

FII BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
  1. Call Type Customer accepts- TNF
  2. You receive a compliment call from customer (can be said during the call)
  3. You process a lost stolen
  4. You call transperfect for a Spanish call
  5. You rush a Rush Card
  6. Claim is denied due to customer benefited from the charges
  7. Customer asks to speak to your manager
  8. You receive a call you already worked
  9. You're placed on hold by caller
  10. You send an email to the Investigation mailbox
  11. Customer says WOW that’s just crazy on the call
  12. Merchant asks if we received their paperwork
  13. You use the interest calculator
  14. You adjust fraud charges off the new account and debited the fraud account
  15. You update the compliance condition code
  16. You get a transfer call from Collections
  17. You a gas card
  18. You must add charges to an approved closed claim
  19. You call transperfect for a Spanish call
  20. Customer asks for your employee ID number
  21. You resend a FIF
  22. Call Type Customer accepts- TNF
  23. The customers claim should be a dispute
  24. You must add charges to an approved closed claim
  25. Customer express satisfaction on the call
  26. Call Type Customer Accepts-Transactional
  27. Free Space
  28. Account has been or is being worked by FIDE