Customersays WOWthat’s justcrazy on thecallYouresenda FIFYou'replaced onhold bycallerYou adjustfraud chargesoff the newaccount anddebited thefraud accountYouprocess alost stolenClaim isdenied due tocustomerbenefited fromthe chargesCustomerasks tospeak toyourmanagerYou send anemail to theInvestigationmailboxCustomerasks for youremployee IDnumberYou usetheinterestcalculatorYou must addcharges to anapprovedclosed claimYou receive acompliment callfrom customer(can be saidduring the call)Merchantasks if wereceivedtheirpaperworkThecustomersclaim shouldbe a disputeAccount hasbeen or isbeing workedby FIDEYou agascardYou updatethecomplianceconditioncodeCustomerexpresssatisfactionon the callCall TypeCustomerAccepts-TransactionalYou get atransfercall fromCollectionsYou receivea call youalreadyworkedCall TypeCustomeraccepts-TNFCall TypeCustomeraccepts-TNFFreeSpaceYou rusha RushCardYou calltransperfectfor aSpanish callYou must addcharges to anapprovedclosed claimYou calltransperfectfor aSpanish callCustomersays WOWthat’s justcrazy on thecallYouresenda FIFYou'replaced onhold bycallerYou adjustfraud chargesoff the newaccount anddebited thefraud accountYouprocess alost stolenClaim isdenied due tocustomerbenefited fromthe chargesCustomerasks tospeak toyourmanagerYou send anemail to theInvestigationmailboxCustomerasks for youremployee IDnumberYou usetheinterestcalculatorYou must addcharges to anapprovedclosed claimYou receive acompliment callfrom customer(can be saidduring the call)Merchantasks if wereceivedtheirpaperworkThecustomersclaim shouldbe a disputeAccount hasbeen or isbeing workedby FIDEYou agascardYou updatethecomplianceconditioncodeCustomerexpresssatisfactionon the callCall TypeCustomerAccepts-TransactionalYou get atransfercall fromCollectionsYou receivea call youalreadyworkedCall TypeCustomeraccepts-TNFCall TypeCustomeraccepts-TNFFreeSpaceYou rusha RushCardYou calltransperfectfor aSpanish callYou must addcharges to anapprovedclosed claimYou calltransperfectfor aSpanish call

FII BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer says WOW that’s just crazy on the call
  2. You resend a FIF
  3. You're placed on hold by caller
  4. You adjust fraud charges off the new account and debited the fraud account
  5. You process a lost stolen
  6. Claim is denied due to customer benefited from the charges
  7. Customer asks to speak to your manager
  8. You send an email to the Investigation mailbox
  9. Customer asks for your employee ID number
  10. You use the interest calculator
  11. You must add charges to an approved closed claim
  12. You receive a compliment call from customer (can be said during the call)
  13. Merchant asks if we received their paperwork
  14. The customers claim should be a dispute
  15. Account has been or is being worked by FIDE
  16. You a gas card
  17. You update the compliance condition code
  18. Customer express satisfaction on the call
  19. Call Type Customer Accepts-Transactional
  20. You get a transfer call from Collections
  21. You receive a call you already worked
  22. Call Type Customer accepts- TNF
  23. Call Type Customer accepts- TNF
  24. Free Space
  25. You rush a Rush Card
  26. You call transperfect for a Spanish call
  27. You must add charges to an approved closed claim
  28. You call transperfect for a Spanish call