You receivea call youalreadyworkedYou updatethecomplianceconditioncodeCustomerexpresssatisfactionon the callYou calltransperfectfor aSpanish callYou agascardCall TypeCustomerAccepts-TransactionalCall TypeCustomeraccepts-TNFYou send anemail to theInvestigationmailboxYouresenda FIFFreeSpaceMerchantasks if wereceivedtheirpaperworkYou'replaced onhold bycallerCustomersays WOWthat’s justcrazy on thecallClaim isdenied due tocustomerbenefited fromthe chargesYou usetheinterestcalculatorYouprocess alost stolenThecustomersclaim shouldbe a disputeCall TypeCustomeraccepts-TNFYou rusha RushCardYou receive acompliment callfrom customer(can be saidduring the call)You must addcharges to anapprovedclosed claimYou must addcharges to anapprovedclosed claimCustomerasks tospeak toyourmanagerYou adjustfraud chargesoff the newaccount anddebited thefraud accountAccount hasbeen or isbeing workedby FIDEYou get atransfercall fromCollectionsYou calltransperfectfor aSpanish callCustomerasks for youremployee IDnumberYou receivea call youalreadyworkedYou updatethecomplianceconditioncodeCustomerexpresssatisfactionon the callYou calltransperfectfor aSpanish callYou agascardCall TypeCustomerAccepts-TransactionalCall TypeCustomeraccepts-TNFYou send anemail to theInvestigationmailboxYouresenda FIFFreeSpaceMerchantasks if wereceivedtheirpaperworkYou'replaced onhold bycallerCustomersays WOWthat’s justcrazy on thecallClaim isdenied due tocustomerbenefited fromthe chargesYou usetheinterestcalculatorYouprocess alost stolenThecustomersclaim shouldbe a disputeCall TypeCustomeraccepts-TNFYou rusha RushCardYou receive acompliment callfrom customer(can be saidduring the call)You must addcharges to anapprovedclosed claimYou must addcharges to anapprovedclosed claimCustomerasks tospeak toyourmanagerYou adjustfraud chargesoff the newaccount anddebited thefraud accountAccount hasbeen or isbeing workedby FIDEYou get atransfercall fromCollectionsYou calltransperfectfor aSpanish callCustomerasks for youremployee IDnumber

FII BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You receive a call you already worked
  2. You update the compliance condition code
  3. Customer express satisfaction on the call
  4. You call transperfect for a Spanish call
  5. You a gas card
  6. Call Type Customer Accepts-Transactional
  7. Call Type Customer accepts- TNF
  8. You send an email to the Investigation mailbox
  9. You resend a FIF
  10. Free Space
  11. Merchant asks if we received their paperwork
  12. You're placed on hold by caller
  13. Customer says WOW that’s just crazy on the call
  14. Claim is denied due to customer benefited from the charges
  15. You use the interest calculator
  16. You process a lost stolen
  17. The customers claim should be a dispute
  18. Call Type Customer accepts- TNF
  19. You rush a Rush Card
  20. You receive a compliment call from customer (can be said during the call)
  21. You must add charges to an approved closed claim
  22. You must add charges to an approved closed claim
  23. Customer asks to speak to your manager
  24. You adjust fraud charges off the new account and debited the fraud account
  25. Account has been or is being worked by FIDE
  26. You get a transfer call from Collections
  27. You call transperfect for a Spanish call
  28. Customer asks for your employee ID number