You'replaced onhold bycallerCustomerasks tospeak toyourmanagerThecustomersclaim shouldbe a disputeCustomerexpresssatisfactionon the callMerchantasks if wereceivedtheirpaperworkFreeSpaceYou rusha RushCardYou receivea call youalreadyworkedYouprocess alost stolenYou receive acompliment callfrom customer(can be saidduring the call)Call TypeCustomeraccepts-TNFCustomersays WOWthat’s justcrazy on thecallYou must addcharges to anapprovedclosed claimCustomerasks for youremployee IDnumberYou get atransfercall fromCollectionsYou calltransperfectfor aSpanish callYouresenda FIFYou usetheinterestcalculatorYou updatethecomplianceconditioncodeClaim isdenied due tocustomerbenefited fromthe chargesCall TypeCustomerAccepts-TransactionalYou adjustfraud chargesoff the newaccount anddebited thefraud accountYou send anemail to theInvestigationmailboxYou agascardYou must addcharges to anapprovedclosed claimYou calltransperfectfor aSpanish callCall TypeCustomeraccepts-TNFAccount hasbeen or isbeing workedby FIDEYou'replaced onhold bycallerCustomerasks tospeak toyourmanagerThecustomersclaim shouldbe a disputeCustomerexpresssatisfactionon the callMerchantasks if wereceivedtheirpaperworkFreeSpaceYou rusha RushCardYou receivea call youalreadyworkedYouprocess alost stolenYou receive acompliment callfrom customer(can be saidduring the call)Call TypeCustomeraccepts-TNFCustomersays WOWthat’s justcrazy on thecallYou must addcharges to anapprovedclosed claimCustomerasks for youremployee IDnumberYou get atransfercall fromCollectionsYou calltransperfectfor aSpanish callYouresenda FIFYou usetheinterestcalculatorYou updatethecomplianceconditioncodeClaim isdenied due tocustomerbenefited fromthe chargesCall TypeCustomerAccepts-TransactionalYou adjustfraud chargesoff the newaccount anddebited thefraud accountYou send anemail to theInvestigationmailboxYou agascardYou must addcharges to anapprovedclosed claimYou calltransperfectfor aSpanish callCall TypeCustomeraccepts-TNFAccount hasbeen or isbeing workedby FIDE

FII BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You're placed on hold by caller
  2. Customer asks to speak to your manager
  3. The customers claim should be a dispute
  4. Customer express satisfaction on the call
  5. Merchant asks if we received their paperwork
  6. Free Space
  7. You rush a Rush Card
  8. You receive a call you already worked
  9. You process a lost stolen
  10. You receive a compliment call from customer (can be said during the call)
  11. Call Type Customer accepts- TNF
  12. Customer says WOW that’s just crazy on the call
  13. You must add charges to an approved closed claim
  14. Customer asks for your employee ID number
  15. You get a transfer call from Collections
  16. You call transperfect for a Spanish call
  17. You resend a FIF
  18. You use the interest calculator
  19. You update the compliance condition code
  20. Claim is denied due to customer benefited from the charges
  21. Call Type Customer Accepts-Transactional
  22. You adjust fraud charges off the new account and debited the fraud account
  23. You send an email to the Investigation mailbox
  24. You a gas card
  25. You must add charges to an approved closed claim
  26. You call transperfect for a Spanish call
  27. Call Type Customer accepts- TNF
  28. Account has been or is being worked by FIDE