You rusha RushCardYou receivea call youalreadyworkedMerchantasks if wereceivedtheirpaperworkYou get atransfercall fromCollectionsCustomersays WOWthat’s justcrazy on thecallThecustomersclaim shouldbe a disputeYou send anemail to theInvestigationmailboxYouprocess alost stolenCall TypeCustomeraccepts-TNFCustomerasks for youremployee IDnumberYouresenda FIFCustomerasks tospeak toyourmanagerYou adjustfraud chargesoff the newaccount anddebited thefraud accountYou agascardYou must addcharges to anapprovedclosed claimClaim isdenied due tocustomerbenefited fromthe chargesYou receive acompliment callfrom customer(can be saidduring the call)You'replaced onhold bycallerYou calltransperfectfor aSpanish callCall TypeCustomeraccepts-TNFYou updatethecomplianceconditioncodeYou usetheinterestcalculatorAccount hasbeen or isbeing workedby FIDEYou calltransperfectfor aSpanish callCustomerexpresssatisfactionon the callYou must addcharges to anapprovedclosed claimCall TypeCustomerAccepts-TransactionalFreeSpaceYou rusha RushCardYou receivea call youalreadyworkedMerchantasks if wereceivedtheirpaperworkYou get atransfercall fromCollectionsCustomersays WOWthat’s justcrazy on thecallThecustomersclaim shouldbe a disputeYou send anemail to theInvestigationmailboxYouprocess alost stolenCall TypeCustomeraccepts-TNFCustomerasks for youremployee IDnumberYouresenda FIFCustomerasks tospeak toyourmanagerYou adjustfraud chargesoff the newaccount anddebited thefraud accountYou agascardYou must addcharges to anapprovedclosed claimClaim isdenied due tocustomerbenefited fromthe chargesYou receive acompliment callfrom customer(can be saidduring the call)You'replaced onhold bycallerYou calltransperfectfor aSpanish callCall TypeCustomeraccepts-TNFYou updatethecomplianceconditioncodeYou usetheinterestcalculatorAccount hasbeen or isbeing workedby FIDEYou calltransperfectfor aSpanish callCustomerexpresssatisfactionon the callYou must addcharges to anapprovedclosed claimCall TypeCustomerAccepts-TransactionalFreeSpace

FII BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You rush a Rush Card
  2. You receive a call you already worked
  3. Merchant asks if we received their paperwork
  4. You get a transfer call from Collections
  5. Customer says WOW that’s just crazy on the call
  6. The customers claim should be a dispute
  7. You send an email to the Investigation mailbox
  8. You process a lost stolen
  9. Call Type Customer accepts- TNF
  10. Customer asks for your employee ID number
  11. You resend a FIF
  12. Customer asks to speak to your manager
  13. You adjust fraud charges off the new account and debited the fraud account
  14. You a gas card
  15. You must add charges to an approved closed claim
  16. Claim is denied due to customer benefited from the charges
  17. You receive a compliment call from customer (can be said during the call)
  18. You're placed on hold by caller
  19. You call transperfect for a Spanish call
  20. Call Type Customer accepts- TNF
  21. You update the compliance condition code
  22. You use the interest calculator
  23. Account has been or is being worked by FIDE
  24. You call transperfect for a Spanish call
  25. Customer express satisfaction on the call
  26. You must add charges to an approved closed claim
  27. Call Type Customer Accepts-Transactional
  28. Free Space