You receivea call youalreadyworkedYouresenda FIFCall TypeCustomeraccepts-TNFYou calltransperfectfor aSpanish callYou usetheinterestcalculatorYou must addcharges to anapprovedclosed claimCustomerexpresssatisfactionon the callYou receive acompliment callfrom customer(can be saidduring the call)Customerasks for youremployee IDnumberYou must addcharges to anapprovedclosed claimFreeSpaceClaim isdenied due tocustomerbenefited fromthe chargesCall TypeCustomerAccepts-TransactionalCall TypeCustomeraccepts-TNFCustomerasks tospeak toyourmanagerYou updatethecomplianceconditioncodeThecustomersclaim shouldbe a disputeCustomersays WOWthat’s justcrazy on thecallYou'replaced onhold bycallerAccount hasbeen or isbeing workedby FIDEMerchantasks if wereceivedtheirpaperworkYou send anemail to theInvestigationmailboxYou calltransperfectfor aSpanish callYou adjustfraud chargesoff the newaccount anddebited thefraud accountYou get atransfercall fromCollectionsYou rusha RushCardYouprocess alost stolenYou agascardYou receivea call youalreadyworkedYouresenda FIFCall TypeCustomeraccepts-TNFYou calltransperfectfor aSpanish callYou usetheinterestcalculatorYou must addcharges to anapprovedclosed claimCustomerexpresssatisfactionon the callYou receive acompliment callfrom customer(can be saidduring the call)Customerasks for youremployee IDnumberYou must addcharges to anapprovedclosed claimFreeSpaceClaim isdenied due tocustomerbenefited fromthe chargesCall TypeCustomerAccepts-TransactionalCall TypeCustomeraccepts-TNFCustomerasks tospeak toyourmanagerYou updatethecomplianceconditioncodeThecustomersclaim shouldbe a disputeCustomersays WOWthat’s justcrazy on thecallYou'replaced onhold bycallerAccount hasbeen or isbeing workedby FIDEMerchantasks if wereceivedtheirpaperworkYou send anemail to theInvestigationmailboxYou calltransperfectfor aSpanish callYou adjustfraud chargesoff the newaccount anddebited thefraud accountYou get atransfercall fromCollectionsYou rusha RushCardYouprocess alost stolenYou agascard

FII BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You receive a call you already worked
  2. You resend a FIF
  3. Call Type Customer accepts- TNF
  4. You call transperfect for a Spanish call
  5. You use the interest calculator
  6. You must add charges to an approved closed claim
  7. Customer express satisfaction on the call
  8. You receive a compliment call from customer (can be said during the call)
  9. Customer asks for your employee ID number
  10. You must add charges to an approved closed claim
  11. Free Space
  12. Claim is denied due to customer benefited from the charges
  13. Call Type Customer Accepts-Transactional
  14. Call Type Customer accepts- TNF
  15. Customer asks to speak to your manager
  16. You update the compliance condition code
  17. The customers claim should be a dispute
  18. Customer says WOW that’s just crazy on the call
  19. You're placed on hold by caller
  20. Account has been or is being worked by FIDE
  21. Merchant asks if we received their paperwork
  22. You send an email to the Investigation mailbox
  23. You call transperfect for a Spanish call
  24. You adjust fraud charges off the new account and debited the fraud account
  25. You get a transfer call from Collections
  26. You rush a Rush Card
  27. You process a lost stolen
  28. You a gas card