Thecustomersclaim shouldbe a disputeAccount hasbeen or isbeing workedby FIDEYou'replaced onhold bycallerYou receive acompliment callfrom customer(can be saidduring the call)You receivea call youalreadyworkedYou calltransperfectfor aSpanish callYou adjustfraud chargesoff the newaccount anddebited thefraud accountClaim isdenied due tocustomerbenefited fromthe chargesYou must addcharges to anapprovedclosed claimCustomersays WOWthat’s justcrazy on thecallYou agascardYou send anemail to theInvestigationmailboxYouprocess alost stolenMerchantasks if wereceivedtheirpaperworkCustomerasks for youremployee IDnumberYouresenda FIFCustomerexpresssatisfactionon the callYou rusha RushCardCall TypeCustomeraccepts-TNFCall TypeCustomerAccepts-TransactionalYou calltransperfectfor aSpanish callCall TypeCustomeraccepts-TNFYou get atransfercall fromCollectionsFreeSpaceYou must addcharges to anapprovedclosed claimYou updatethecomplianceconditioncodeCustomerasks tospeak toyourmanagerYou usetheinterestcalculatorThecustomersclaim shouldbe a disputeAccount hasbeen or isbeing workedby FIDEYou'replaced onhold bycallerYou receive acompliment callfrom customer(can be saidduring the call)You receivea call youalreadyworkedYou calltransperfectfor aSpanish callYou adjustfraud chargesoff the newaccount anddebited thefraud accountClaim isdenied due tocustomerbenefited fromthe chargesYou must addcharges to anapprovedclosed claimCustomersays WOWthat’s justcrazy on thecallYou agascardYou send anemail to theInvestigationmailboxYouprocess alost stolenMerchantasks if wereceivedtheirpaperworkCustomerasks for youremployee IDnumberYouresenda FIFCustomerexpresssatisfactionon the callYou rusha RushCardCall TypeCustomeraccepts-TNFCall TypeCustomerAccepts-TransactionalYou calltransperfectfor aSpanish callCall TypeCustomeraccepts-TNFYou get atransfercall fromCollectionsFreeSpaceYou must addcharges to anapprovedclosed claimYou updatethecomplianceconditioncodeCustomerasks tospeak toyourmanagerYou usetheinterestcalculator

FII BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. The customers claim should be a dispute
  2. Account has been or is being worked by FIDE
  3. You're placed on hold by caller
  4. You receive a compliment call from customer (can be said during the call)
  5. You receive a call you already worked
  6. You call transperfect for a Spanish call
  7. You adjust fraud charges off the new account and debited the fraud account
  8. Claim is denied due to customer benefited from the charges
  9. You must add charges to an approved closed claim
  10. Customer says WOW that’s just crazy on the call
  11. You a gas card
  12. You send an email to the Investigation mailbox
  13. You process a lost stolen
  14. Merchant asks if we received their paperwork
  15. Customer asks for your employee ID number
  16. You resend a FIF
  17. Customer express satisfaction on the call
  18. You rush a Rush Card
  19. Call Type Customer accepts- TNF
  20. Call Type Customer Accepts-Transactional
  21. You call transperfect for a Spanish call
  22. Call Type Customer accepts- TNF
  23. You get a transfer call from Collections
  24. Free Space
  25. You must add charges to an approved closed claim
  26. You update the compliance condition code
  27. Customer asks to speak to your manager
  28. You use the interest calculator