Account hasbeen or isbeing workedby FIDEMerchantasks if wereceivedtheirpaperworkYou rusha RushCardYou get atransfercall fromCollectionsYou calltransperfectfor aSpanish callYou must addcharges to anapprovedclosed claimYou updatethecomplianceconditioncodeYou send anemail to theInvestigationmailboxThecustomer'sclaim shouldbe a disputeClaim isdenied due tocustomerbenefited fromthe chargesYou geta gascardYou calltransperfectfor aSpanish callCall TypeCustomeraccepts-TNFYouprocess alost stolenYou receivea call youalreadyworkedYoumanuallyadd atransactionCustomersays WOWthat’s justcrazy on thecallCall TypeCustomerAccepts-TransactionalYou'replaced onhold bycallerYou receive acompliment callfrom customer(can be saidduring the call)Call TypeCustomeraccepts-TNFYou must addcharges to anapprovedclosed claimCustomerexpresssatisfactionon the callCustomerasks tospeak toyourmanagerYou adjustfraud chargesoff the newaccount anddebited thefraud accountYou usetheinterestcalculatorYou f-tagchargesYouresenda FIFAccount hasbeen or isbeing workedby FIDEMerchantasks if wereceivedtheirpaperworkYou rusha RushCardYou get atransfercall fromCollectionsYou calltransperfectfor aSpanish callYou must addcharges to anapprovedclosed claimYou updatethecomplianceconditioncodeYou send anemail to theInvestigationmailboxThecustomer'sclaim shouldbe a disputeClaim isdenied due tocustomerbenefited fromthe chargesYou geta gascardYou calltransperfectfor aSpanish callCall TypeCustomeraccepts-TNFYouprocess alost stolenYou receivea call youalreadyworkedYoumanuallyadd atransactionCustomersays WOWthat’s justcrazy on thecallCall TypeCustomerAccepts-TransactionalYou'replaced onhold bycallerYou receive acompliment callfrom customer(can be saidduring the call)Call TypeCustomeraccepts-TNFYou must addcharges to anapprovedclosed claimCustomerexpresssatisfactionon the callCustomerasks tospeak toyourmanagerYou adjustfraud chargesoff the newaccount anddebited thefraud accountYou usetheinterestcalculatorYou f-tagchargesYouresenda FIF

FII BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Account has been or is being worked by FIDE
  2. Merchant asks if we received their paperwork
  3. You rush a Rush Card
  4. You get a transfer call from Collections
  5. You call transperfect for a Spanish call
  6. You must add charges to an approved closed claim
  7. You update the compliance condition code
  8. You send an email to the Investigation mailbox
  9. The customer's claim should be a dispute
  10. Claim is denied due to customer benefited from the charges
  11. You get a gas card
  12. You call transperfect for a Spanish call
  13. Call Type Customer accepts- TNF
  14. You process a lost stolen
  15. You receive a call you already worked
  16. You manually add a transaction
  17. Customer says WOW that’s just crazy on the call
  18. Call Type Customer Accepts-Transactional
  19. You're placed on hold by caller
  20. You receive a compliment call from customer (can be said during the call)
  21. Call Type Customer accepts- TNF
  22. You must add charges to an approved closed claim
  23. Customer express satisfaction on the call
  24. Customer asks to speak to your manager
  25. You adjust fraud charges off the new account and debited the fraud account
  26. You use the interest calculator
  27. You f-tag charges
  28. You resend a FIF