Claim isdenied due tocustomerbenefited fromthe chargesYoumanuallyadd atransactionYou'replaced onhold bycallerAccount hasbeen or isbeing workedby FIDEYou calltransperfectfor aSpanish callYou must addcharges to anapprovedclosed claimCustomersays WOWthat’s justcrazy on thecallYouprocess alost stolenYou get atransfercall fromCollectionsYou updatethecomplianceconditioncodeCall TypeCustomerAccepts-TransactionalYou rusha RushCardYou usetheinterestcalculatorMerchantasks if wereceivedtheirpaperworkYou receivea call youalreadyworkedYou adjustfraud chargesoff the newaccount anddebited thefraud accountYou receive acompliment callfrom customer(can be saidduring the call)Thecustomer'sclaim shouldbe a disputeCall TypeCustomeraccepts-TNFCustomerexpresssatisfactionon the callCustomerasks tospeak toyourmanagerCall TypeCustomeraccepts-TNFYouresenda FIFYou geta gascardYou send anemail to theInvestigationmailboxYou f-tagchargesYou must addcharges to anapprovedclosed claimYou calltransperfectfor aSpanish callClaim isdenied due tocustomerbenefited fromthe chargesYoumanuallyadd atransactionYou'replaced onhold bycallerAccount hasbeen or isbeing workedby FIDEYou calltransperfectfor aSpanish callYou must addcharges to anapprovedclosed claimCustomersays WOWthat’s justcrazy on thecallYouprocess alost stolenYou get atransfercall fromCollectionsYou updatethecomplianceconditioncodeCall TypeCustomerAccepts-TransactionalYou rusha RushCardYou usetheinterestcalculatorMerchantasks if wereceivedtheirpaperworkYou receivea call youalreadyworkedYou adjustfraud chargesoff the newaccount anddebited thefraud accountYou receive acompliment callfrom customer(can be saidduring the call)Thecustomer'sclaim shouldbe a disputeCall TypeCustomeraccepts-TNFCustomerexpresssatisfactionon the callCustomerasks tospeak toyourmanagerCall TypeCustomeraccepts-TNFYouresenda FIFYou geta gascardYou send anemail to theInvestigationmailboxYou f-tagchargesYou must addcharges to anapprovedclosed claimYou calltransperfectfor aSpanish call

FII BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Claim is denied due to customer benefited from the charges
  2. You manually add a transaction
  3. You're placed on hold by caller
  4. Account has been or is being worked by FIDE
  5. You call transperfect for a Spanish call
  6. You must add charges to an approved closed claim
  7. Customer says WOW that’s just crazy on the call
  8. You process a lost stolen
  9. You get a transfer call from Collections
  10. You update the compliance condition code
  11. Call Type Customer Accepts-Transactional
  12. You rush a Rush Card
  13. You use the interest calculator
  14. Merchant asks if we received their paperwork
  15. You receive a call you already worked
  16. You adjust fraud charges off the new account and debited the fraud account
  17. You receive a compliment call from customer (can be said during the call)
  18. The customer's claim should be a dispute
  19. Call Type Customer accepts- TNF
  20. Customer express satisfaction on the call
  21. Customer asks to speak to your manager
  22. Call Type Customer accepts- TNF
  23. You resend a FIF
  24. You get a gas card
  25. You send an email to the Investigation mailbox
  26. You f-tag charges
  27. You must add charges to an approved closed claim
  28. You call transperfect for a Spanish call