Youresenda FIFYou updatethecomplianceconditioncodeYou must addcharges to anapprovedclosed claimYou calltransperfectfor aSpanish callYouprocess alost stolenYou send anemail to theInvestigationmailboxCall TypeCustomeraccepts-TNFMerchantasks if wereceivedtheirpaperworkYou'replaced onhold bycallerYou geta gascardCustomersays WOWthat’s justcrazy on thecallCustomerexpresssatisfactionon the callYou adjustfraud chargesoff the newaccount anddebited thefraud accountClaim isdenied due tocustomerbenefited fromthe chargesYou receive acompliment callfrom customer(can be saidduring the call)You receivea call youalreadyworkedYou calltransperfectfor aSpanish callYou f-tagchargesYou rusha RushCardYou get atransfercall fromCollectionsYou must addcharges to anapprovedclosed claimAccount hasbeen or isbeing workedby FIDECall TypeCustomerAccepts-TransactionalYoumanuallyadd atransactionCustomerasks tospeak toyourmanagerThecustomer'sclaim shouldbe a disputeYou usetheinterestcalculatorCall TypeCustomeraccepts-TNFYouresenda FIFYou updatethecomplianceconditioncodeYou must addcharges to anapprovedclosed claimYou calltransperfectfor aSpanish callYouprocess alost stolenYou send anemail to theInvestigationmailboxCall TypeCustomeraccepts-TNFMerchantasks if wereceivedtheirpaperworkYou'replaced onhold bycallerYou geta gascardCustomersays WOWthat’s justcrazy on thecallCustomerexpresssatisfactionon the callYou adjustfraud chargesoff the newaccount anddebited thefraud accountClaim isdenied due tocustomerbenefited fromthe chargesYou receive acompliment callfrom customer(can be saidduring the call)You receivea call youalreadyworkedYou calltransperfectfor aSpanish callYou f-tagchargesYou rusha RushCardYou get atransfercall fromCollectionsYou must addcharges to anapprovedclosed claimAccount hasbeen or isbeing workedby FIDECall TypeCustomerAccepts-TransactionalYoumanuallyadd atransactionCustomerasks tospeak toyourmanagerThecustomer'sclaim shouldbe a disputeYou usetheinterestcalculatorCall TypeCustomeraccepts-TNF

FII BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You resend a FIF
  2. You update the compliance condition code
  3. You must add charges to an approved closed claim
  4. You call transperfect for a Spanish call
  5. You process a lost stolen
  6. You send an email to the Investigation mailbox
  7. Call Type Customer accepts- TNF
  8. Merchant asks if we received their paperwork
  9. You're placed on hold by caller
  10. You get a gas card
  11. Customer says WOW that’s just crazy on the call
  12. Customer express satisfaction on the call
  13. You adjust fraud charges off the new account and debited the fraud account
  14. Claim is denied due to customer benefited from the charges
  15. You receive a compliment call from customer (can be said during the call)
  16. You receive a call you already worked
  17. You call transperfect for a Spanish call
  18. You f-tag charges
  19. You rush a Rush Card
  20. You get a transfer call from Collections
  21. You must add charges to an approved closed claim
  22. Account has been or is being worked by FIDE
  23. Call Type Customer Accepts-Transactional
  24. You manually add a transaction
  25. Customer asks to speak to your manager
  26. The customer's claim should be a dispute
  27. You use the interest calculator
  28. Call Type Customer accepts- TNF