You updatethecomplianceconditioncodeAccount hasbeen or isbeing workedby FIDEYou f-tagchargesCall TypeCustomeraccepts-TNFYou send anemail to theInvestigationmailboxThecustomer'sclaim shouldbe a disputeYou must addcharges to anapprovedclosed claimYou calltransperfectfor aSpanish callYou adjustfraud chargesoff the newaccount anddebited thefraud accountYouprocess alost stolenYou geta gascardMerchantasks if wereceivedtheirpaperworkYou rusha RushCardYou receivea call youalreadyworkedYou must addcharges to anapprovedclosed claimYou'replaced onhold bycallerYou calltransperfectfor aSpanish callYou usetheinterestcalculatorYoumanuallyadd atransactionCall TypeCustomeraccepts-TNFYouresenda FIFCall TypeCustomerAccepts-TransactionalCustomersays WOWthat’s justcrazy on thecallYou get atransfercall fromCollectionsYou receive acompliment callfrom customer(can be saidduring the call)Claim isdenied due tocustomerbenefited fromthe chargesCustomerexpresssatisfactionon the callCustomerasks tospeak toyourmanagerYou updatethecomplianceconditioncodeAccount hasbeen or isbeing workedby FIDEYou f-tagchargesCall TypeCustomeraccepts-TNFYou send anemail to theInvestigationmailboxThecustomer'sclaim shouldbe a disputeYou must addcharges to anapprovedclosed claimYou calltransperfectfor aSpanish callYou adjustfraud chargesoff the newaccount anddebited thefraud accountYouprocess alost stolenYou geta gascardMerchantasks if wereceivedtheirpaperworkYou rusha RushCardYou receivea call youalreadyworkedYou must addcharges to anapprovedclosed claimYou'replaced onhold bycallerYou calltransperfectfor aSpanish callYou usetheinterestcalculatorYoumanuallyadd atransactionCall TypeCustomeraccepts-TNFYouresenda FIFCall TypeCustomerAccepts-TransactionalCustomersays WOWthat’s justcrazy on thecallYou get atransfercall fromCollectionsYou receive acompliment callfrom customer(can be saidduring the call)Claim isdenied due tocustomerbenefited fromthe chargesCustomerexpresssatisfactionon the callCustomerasks tospeak toyourmanager

FII BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You update the compliance condition code
  2. Account has been or is being worked by FIDE
  3. You f-tag charges
  4. Call Type Customer accepts- TNF
  5. You send an email to the Investigation mailbox
  6. The customer's claim should be a dispute
  7. You must add charges to an approved closed claim
  8. You call transperfect for a Spanish call
  9. You adjust fraud charges off the new account and debited the fraud account
  10. You process a lost stolen
  11. You get a gas card
  12. Merchant asks if we received their paperwork
  13. You rush a Rush Card
  14. You receive a call you already worked
  15. You must add charges to an approved closed claim
  16. You're placed on hold by caller
  17. You call transperfect for a Spanish call
  18. You use the interest calculator
  19. You manually add a transaction
  20. Call Type Customer accepts- TNF
  21. You resend a FIF
  22. Call Type Customer Accepts-Transactional
  23. Customer says WOW that’s just crazy on the call
  24. You get a transfer call from Collections
  25. You receive a compliment call from customer (can be said during the call)
  26. Claim is denied due to customer benefited from the charges
  27. Customer express satisfaction on the call
  28. Customer asks to speak to your manager