Account hasbeen or isbeing workedby FIDEYou adjustfraud chargesoff the newaccount anddebited thefraud accountCall TypeCustomerAccepts-TransactionalYou must addcharges to anapprovedclosed claimYou receive acompliment callfrom customer(can be saidduring the call)You calltransperfectfor aSpanish callYoumanuallyadd atransactionYou updatethecomplianceconditioncodeYou geta gascardYou receivea call youalreadyworkedYou calltransperfectfor aSpanish callCustomersays WOWthat’s justcrazy on thecallYou get atransfercall fromCollectionsYou rusha RushCardYouresenda FIFYou must addcharges to anapprovedclosed claimYou'replaced onhold bycallerMerchantasks if wereceivedtheirpaperworkYou send anemail to theInvestigationmailboxThecustomer'sclaim shouldbe a disputeYou usetheinterestcalculatorClaim isdenied due tocustomerbenefited fromthe chargesCall TypeCustomeraccepts-TNFYouprocess alost stolenCustomerasks tospeak toyourmanagerCustomerexpresssatisfactionon the callYou f-tagchargesCall TypeCustomeraccepts-TNFAccount hasbeen or isbeing workedby FIDEYou adjustfraud chargesoff the newaccount anddebited thefraud accountCall TypeCustomerAccepts-TransactionalYou must addcharges to anapprovedclosed claimYou receive acompliment callfrom customer(can be saidduring the call)You calltransperfectfor aSpanish callYoumanuallyadd atransactionYou updatethecomplianceconditioncodeYou geta gascardYou receivea call youalreadyworkedYou calltransperfectfor aSpanish callCustomersays WOWthat’s justcrazy on thecallYou get atransfercall fromCollectionsYou rusha RushCardYouresenda FIFYou must addcharges to anapprovedclosed claimYou'replaced onhold bycallerMerchantasks if wereceivedtheirpaperworkYou send anemail to theInvestigationmailboxThecustomer'sclaim shouldbe a disputeYou usetheinterestcalculatorClaim isdenied due tocustomerbenefited fromthe chargesCall TypeCustomeraccepts-TNFYouprocess alost stolenCustomerasks tospeak toyourmanagerCustomerexpresssatisfactionon the callYou f-tagchargesCall TypeCustomeraccepts-TNF

FII BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
  1. Account has been or is being worked by FIDE
  2. You adjust fraud charges off the new account and debited the fraud account
  3. Call Type Customer Accepts-Transactional
  4. You must add charges to an approved closed claim
  5. You receive a compliment call from customer (can be said during the call)
  6. You call transperfect for a Spanish call
  7. You manually add a transaction
  8. You update the compliance condition code
  9. You get a gas card
  10. You receive a call you already worked
  11. You call transperfect for a Spanish call
  12. Customer says WOW that’s just crazy on the call
  13. You get a transfer call from Collections
  14. You rush a Rush Card
  15. You resend a FIF
  16. You must add charges to an approved closed claim
  17. You're placed on hold by caller
  18. Merchant asks if we received their paperwork
  19. You send an email to the Investigation mailbox
  20. The customer's claim should be a dispute
  21. You use the interest calculator
  22. Claim is denied due to customer benefited from the charges
  23. Call Type Customer accepts- TNF
  24. You process a lost stolen
  25. Customer asks to speak to your manager
  26. Customer express satisfaction on the call
  27. You f-tag charges
  28. Call Type Customer accepts- TNF