Youmanuallyadd atransactionYou rusha RushCardYou calltransperfectfor aSpanish callThecustomer'sclaim shouldbe a disputeYou receivea call youalreadyworkedYou updatethecomplianceconditioncodeYou f-tagchargesYou must addcharges to anapprovedclosed claimYou geta gascardYou'replaced onhold bycallerYouprocess alost stolenCall TypeCustomerAccepts-TransactionalYou must addcharges to anapprovedclosed claimYou send anemail to theInvestigationmailboxCall TypeCustomeraccepts-TNFYou calltransperfectfor aSpanish callCall TypeCustomeraccepts-TNFYou receive acompliment callfrom customer(can be saidduring the call)Customerasks tospeak toyourmanagerClaim isdenied due tocustomerbenefited fromthe chargesCustomerexpresssatisfactionon the callYou usetheinterestcalculatorYou get atransfercall fromCollectionsAccount hasbeen or isbeing workedby FIDEYouresenda FIFMerchantasks if wereceivedtheirpaperworkCustomersays WOWthat’s justcrazy on thecallYou adjustfraud chargesoff the newaccount anddebited thefraud accountYoumanuallyadd atransactionYou rusha RushCardYou calltransperfectfor aSpanish callThecustomer'sclaim shouldbe a disputeYou receivea call youalreadyworkedYou updatethecomplianceconditioncodeYou f-tagchargesYou must addcharges to anapprovedclosed claimYou geta gascardYou'replaced onhold bycallerYouprocess alost stolenCall TypeCustomerAccepts-TransactionalYou must addcharges to anapprovedclosed claimYou send anemail to theInvestigationmailboxCall TypeCustomeraccepts-TNFYou calltransperfectfor aSpanish callCall TypeCustomeraccepts-TNFYou receive acompliment callfrom customer(can be saidduring the call)Customerasks tospeak toyourmanagerClaim isdenied due tocustomerbenefited fromthe chargesCustomerexpresssatisfactionon the callYou usetheinterestcalculatorYou get atransfercall fromCollectionsAccount hasbeen or isbeing workedby FIDEYouresenda FIFMerchantasks if wereceivedtheirpaperworkCustomersays WOWthat’s justcrazy on thecallYou adjustfraud chargesoff the newaccount anddebited thefraud account

FII BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You manually add a transaction
  2. You rush a Rush Card
  3. You call transperfect for a Spanish call
  4. The customer's claim should be a dispute
  5. You receive a call you already worked
  6. You update the compliance condition code
  7. You f-tag charges
  8. You must add charges to an approved closed claim
  9. You get a gas card
  10. You're placed on hold by caller
  11. You process a lost stolen
  12. Call Type Customer Accepts-Transactional
  13. You must add charges to an approved closed claim
  14. You send an email to the Investigation mailbox
  15. Call Type Customer accepts- TNF
  16. You call transperfect for a Spanish call
  17. Call Type Customer accepts- TNF
  18. You receive a compliment call from customer (can be said during the call)
  19. Customer asks to speak to your manager
  20. Claim is denied due to customer benefited from the charges
  21. Customer express satisfaction on the call
  22. You use the interest calculator
  23. You get a transfer call from Collections
  24. Account has been or is being worked by FIDE
  25. You resend a FIF
  26. Merchant asks if we received their paperwork
  27. Customer says WOW that’s just crazy on the call
  28. You adjust fraud charges off the new account and debited the fraud account