You usetheinterestcalculatorCall TypeCustomeraccepts-TNFClaim isdenied due tocustomerbenefited fromthe chargesYou get atransfercall fromCollectionsYou adjustfraud chargesoff the newaccount anddebited thefraud accountYou f-tagchargesYou must addcharges to anapprovedclosed claimCustomerexpresssatisfactionon the callYou updatethecomplianceconditioncodeCall TypeCustomerAccepts-TransactionalYou'replaced onhold bycallerYou rusha RushCardYouresenda FIFYou calltransperfectfor aSpanish callYou must addcharges to anapprovedclosed claimCall TypeCustomeraccepts-TNFYou calltransperfectfor aSpanish callYoumanuallyadd atransactionCustomerasks tospeak toyourmanagerYou receive acompliment callfrom customer(can be saidduring the call)Merchantasks if wereceivedtheirpaperworkYouprocess alost stolenAccount hasbeen or isbeing workedby FIDEYou geta gascardYou send anemail to theInvestigationmailboxCustomersays WOWthat’s justcrazy on thecallYou receivea call youalreadyworkedThecustomer'sclaim shouldbe a disputeYou usetheinterestcalculatorCall TypeCustomeraccepts-TNFClaim isdenied due tocustomerbenefited fromthe chargesYou get atransfercall fromCollectionsYou adjustfraud chargesoff the newaccount anddebited thefraud accountYou f-tagchargesYou must addcharges to anapprovedclosed claimCustomerexpresssatisfactionon the callYou updatethecomplianceconditioncodeCall TypeCustomerAccepts-TransactionalYou'replaced onhold bycallerYou rusha RushCardYouresenda FIFYou calltransperfectfor aSpanish callYou must addcharges to anapprovedclosed claimCall TypeCustomeraccepts-TNFYou calltransperfectfor aSpanish callYoumanuallyadd atransactionCustomerasks tospeak toyourmanagerYou receive acompliment callfrom customer(can be saidduring the call)Merchantasks if wereceivedtheirpaperworkYouprocess alost stolenAccount hasbeen or isbeing workedby FIDEYou geta gascardYou send anemail to theInvestigationmailboxCustomersays WOWthat’s justcrazy on thecallYou receivea call youalreadyworkedThecustomer'sclaim shouldbe a dispute

FII BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You use the interest calculator
  2. Call Type Customer accepts- TNF
  3. Claim is denied due to customer benefited from the charges
  4. You get a transfer call from Collections
  5. You adjust fraud charges off the new account and debited the fraud account
  6. You f-tag charges
  7. You must add charges to an approved closed claim
  8. Customer express satisfaction on the call
  9. You update the compliance condition code
  10. Call Type Customer Accepts-Transactional
  11. You're placed on hold by caller
  12. You rush a Rush Card
  13. You resend a FIF
  14. You call transperfect for a Spanish call
  15. You must add charges to an approved closed claim
  16. Call Type Customer accepts- TNF
  17. You call transperfect for a Spanish call
  18. You manually add a transaction
  19. Customer asks to speak to your manager
  20. You receive a compliment call from customer (can be said during the call)
  21. Merchant asks if we received their paperwork
  22. You process a lost stolen
  23. Account has been or is being worked by FIDE
  24. You get a gas card
  25. You send an email to the Investigation mailbox
  26. Customer says WOW that’s just crazy on the call
  27. You receive a call you already worked
  28. The customer's claim should be a dispute