You must addcharges to anapprovedclosed claimYouprocess alost stolenYou send anemail to theInvestigationmailboxYou must addcharges to anapprovedclosed claimYou receive acompliment callfrom customer(can be saidduring the call)You updatethecomplianceconditioncodeClaim isdenied due tocustomerbenefited fromthe chargesYoumanuallyadd atransactionYou geta gascardYou'replaced onhold bycallerCall TypeCustomeraccepts-TNFYou calltransperfectfor aSpanish callYou rusha RushCardYouresenda FIFCustomerasks tospeak toyourmanagerYou usetheinterestcalculatorMerchantasks if wereceivedtheirpaperworkYou f-tagchargesThecustomer'sclaim shouldbe a disputeCustomerexpresssatisfactionon the callYou calltransperfectfor aSpanish callYou get atransfercall fromCollectionsYou receivea call youalreadyworkedYou adjustfraud chargesoff the newaccount anddebited thefraud accountCall TypeCustomeraccepts-TNFCustomersays WOWthat’s justcrazy on thecallCall TypeCustomerAccepts-TransactionalAccount hasbeen or isbeing workedby FIDEYou must addcharges to anapprovedclosed claimYouprocess alost stolenYou send anemail to theInvestigationmailboxYou must addcharges to anapprovedclosed claimYou receive acompliment callfrom customer(can be saidduring the call)You updatethecomplianceconditioncodeClaim isdenied due tocustomerbenefited fromthe chargesYoumanuallyadd atransactionYou geta gascardYou'replaced onhold bycallerCall TypeCustomeraccepts-TNFYou calltransperfectfor aSpanish callYou rusha RushCardYouresenda FIFCustomerasks tospeak toyourmanagerYou usetheinterestcalculatorMerchantasks if wereceivedtheirpaperworkYou f-tagchargesThecustomer'sclaim shouldbe a disputeCustomerexpresssatisfactionon the callYou calltransperfectfor aSpanish callYou get atransfercall fromCollectionsYou receivea call youalreadyworkedYou adjustfraud chargesoff the newaccount anddebited thefraud accountCall TypeCustomeraccepts-TNFCustomersays WOWthat’s justcrazy on thecallCall TypeCustomerAccepts-TransactionalAccount hasbeen or isbeing workedby FIDE

FII BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You must add charges to an approved closed claim
  2. You process a lost stolen
  3. You send an email to the Investigation mailbox
  4. You must add charges to an approved closed claim
  5. You receive a compliment call from customer (can be said during the call)
  6. You update the compliance condition code
  7. Claim is denied due to customer benefited from the charges
  8. You manually add a transaction
  9. You get a gas card
  10. You're placed on hold by caller
  11. Call Type Customer accepts- TNF
  12. You call transperfect for a Spanish call
  13. You rush a Rush Card
  14. You resend a FIF
  15. Customer asks to speak to your manager
  16. You use the interest calculator
  17. Merchant asks if we received their paperwork
  18. You f-tag charges
  19. The customer's claim should be a dispute
  20. Customer express satisfaction on the call
  21. You call transperfect for a Spanish call
  22. You get a transfer call from Collections
  23. You receive a call you already worked
  24. You adjust fraud charges off the new account and debited the fraud account
  25. Call Type Customer accepts- TNF
  26. Customer says WOW that’s just crazy on the call
  27. Call Type Customer Accepts-Transactional
  28. Account has been or is being worked by FIDE