Call TypeCustomerAccepts-TransactionalYou receive acompliment callfrom customer(can be saidduring the call)Customersays WOWthat’s justcrazy on thecallYou calltransperfectfor aSpanish callYou rusha RushCardCall TypeCustomeraccepts-TNFYou calltransperfectfor aSpanish callYouprocess alost stolenAccount hasbeen or isbeing workedby FIDECustomerasks tospeak toyourmanagerYou send anemail to theInvestigationmailboxYouresenda FIFYou adjustfraud chargesoff the newaccount anddebited thefraud accountYou'replaced onhold bycallerYou must addcharges to anapprovedclosed claimYou updatethecomplianceconditioncodeCall TypeCustomeraccepts-TNFMerchantasks if wereceivedtheirpaperworkYou f-tagchargesYou receivea call youalreadyworkedYou must addcharges to anapprovedclosed claimYou usetheinterestcalculatorYou get atransfercall fromCollectionsYoumanuallyadd atransactionClaim isdenied due tocustomerbenefited fromthe chargesCustomerexpresssatisfactionon the callYou geta gascardThecustomer'sclaim shouldbe a disputeCall TypeCustomerAccepts-TransactionalYou receive acompliment callfrom customer(can be saidduring the call)Customersays WOWthat’s justcrazy on thecallYou calltransperfectfor aSpanish callYou rusha RushCardCall TypeCustomeraccepts-TNFYou calltransperfectfor aSpanish callYouprocess alost stolenAccount hasbeen or isbeing workedby FIDECustomerasks tospeak toyourmanagerYou send anemail to theInvestigationmailboxYouresenda FIFYou adjustfraud chargesoff the newaccount anddebited thefraud accountYou'replaced onhold bycallerYou must addcharges to anapprovedclosed claimYou updatethecomplianceconditioncodeCall TypeCustomeraccepts-TNFMerchantasks if wereceivedtheirpaperworkYou f-tagchargesYou receivea call youalreadyworkedYou must addcharges to anapprovedclosed claimYou usetheinterestcalculatorYou get atransfercall fromCollectionsYoumanuallyadd atransactionClaim isdenied due tocustomerbenefited fromthe chargesCustomerexpresssatisfactionon the callYou geta gascardThecustomer'sclaim shouldbe a dispute

FII BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call Type Customer Accepts-Transactional
  2. You receive a compliment call from customer (can be said during the call)
  3. Customer says WOW that’s just crazy on the call
  4. You call transperfect for a Spanish call
  5. You rush a Rush Card
  6. Call Type Customer accepts- TNF
  7. You call transperfect for a Spanish call
  8. You process a lost stolen
  9. Account has been or is being worked by FIDE
  10. Customer asks to speak to your manager
  11. You send an email to the Investigation mailbox
  12. You resend a FIF
  13. You adjust fraud charges off the new account and debited the fraud account
  14. You're placed on hold by caller
  15. You must add charges to an approved closed claim
  16. You update the compliance condition code
  17. Call Type Customer accepts- TNF
  18. Merchant asks if we received their paperwork
  19. You f-tag charges
  20. You receive a call you already worked
  21. You must add charges to an approved closed claim
  22. You use the interest calculator
  23. You get a transfer call from Collections
  24. You manually add a transaction
  25. Claim is denied due to customer benefited from the charges
  26. Customer express satisfaction on the call
  27. You get a gas card
  28. The customer's claim should be a dispute