Claim isdenied due tocustomerbenefited fromthe chargesYoumanuallyadd atransactionYou usetheinterestcalculatorYou receive acompliment callfrom customer(can be saidduring the call)You geta gascardYou rusha RushCardCall TypeCustomerAccepts-TransactionalYou must addcharges to anapprovedclosed claimYou calltransperfectfor aSpanish callYouprocess alost stolenCall TypeCustomeraccepts-TNFCustomerasks tospeak toyourmanagerYou must addcharges to anapprovedclosed claimYou get atransfercall fromCollectionsYou adjustfraud chargesoff the newaccount anddebited thefraud accountThecustomer'sclaim shouldbe a disputeAccount hasbeen or isbeing workedby FIDECustomerexpresssatisfactionon the callCall TypeCustomeraccepts-TNFYou updatethecomplianceconditioncodeCustomersays WOWthat’s justcrazy on thecallYou send anemail to theInvestigationmailboxYou'replaced onhold bycallerYou receivea call youalreadyworkedYou f-tagchargesYouresenda FIFMerchantasks if wereceivedtheirpaperworkYou calltransperfectfor aSpanish callClaim isdenied due tocustomerbenefited fromthe chargesYoumanuallyadd atransactionYou usetheinterestcalculatorYou receive acompliment callfrom customer(can be saidduring the call)You geta gascardYou rusha RushCardCall TypeCustomerAccepts-TransactionalYou must addcharges to anapprovedclosed claimYou calltransperfectfor aSpanish callYouprocess alost stolenCall TypeCustomeraccepts-TNFCustomerasks tospeak toyourmanagerYou must addcharges to anapprovedclosed claimYou get atransfercall fromCollectionsYou adjustfraud chargesoff the newaccount anddebited thefraud accountThecustomer'sclaim shouldbe a disputeAccount hasbeen or isbeing workedby FIDECustomerexpresssatisfactionon the callCall TypeCustomeraccepts-TNFYou updatethecomplianceconditioncodeCustomersays WOWthat’s justcrazy on thecallYou send anemail to theInvestigationmailboxYou'replaced onhold bycallerYou receivea call youalreadyworkedYou f-tagchargesYouresenda FIFMerchantasks if wereceivedtheirpaperworkYou calltransperfectfor aSpanish call

FII BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Claim is denied due to customer benefited from the charges
  2. You manually add a transaction
  3. You use the interest calculator
  4. You receive a compliment call from customer (can be said during the call)
  5. You get a gas card
  6. You rush a Rush Card
  7. Call Type Customer Accepts-Transactional
  8. You must add charges to an approved closed claim
  9. You call transperfect for a Spanish call
  10. You process a lost stolen
  11. Call Type Customer accepts- TNF
  12. Customer asks to speak to your manager
  13. You must add charges to an approved closed claim
  14. You get a transfer call from Collections
  15. You adjust fraud charges off the new account and debited the fraud account
  16. The customer's claim should be a dispute
  17. Account has been or is being worked by FIDE
  18. Customer express satisfaction on the call
  19. Call Type Customer accepts- TNF
  20. You update the compliance condition code
  21. Customer says WOW that’s just crazy on the call
  22. You send an email to the Investigation mailbox
  23. You're placed on hold by caller
  24. You receive a call you already worked
  25. You f-tag charges
  26. You resend a FIF
  27. Merchant asks if we received their paperwork
  28. You call transperfect for a Spanish call