You calltransperfectfor aSpanish callThecustomer'sclaim shouldbe a disputeCustomerexpresssatisfactionon the callAccount hasbeen or isbeing workedby FIDEYou get atransfercall fromCollectionsYou must addcharges to anapprovedclosed claimYou updatethecomplianceconditioncodeClaim isdenied due tocustomerbenefited fromthe chargesYou usetheinterestcalculatorCall TypeCustomerAccepts-TransactionalYou'replaced onhold bycallerCall TypeCustomeraccepts-TNFCustomersays WOWthat’s justcrazy on thecallMerchantasks if wereceivedtheirpaperworkYou receivea call youalreadyworkedYou geta gascardYou send anemail to theInvestigationmailboxYouresenda FIFYoumanuallyadd atransactionYou calltransperfectfor aSpanish callYou f-tagchargesYou rusha RushCardYou receive acompliment callfrom customer(can be saidduring the call)Call TypeCustomeraccepts-TNFYouprocess alost stolenCustomerasks tospeak toyourmanagerYou adjustfraud chargesoff the newaccount anddebited thefraud accountYou must addcharges to anapprovedclosed claimYou calltransperfectfor aSpanish callThecustomer'sclaim shouldbe a disputeCustomerexpresssatisfactionon the callAccount hasbeen or isbeing workedby FIDEYou get atransfercall fromCollectionsYou must addcharges to anapprovedclosed claimYou updatethecomplianceconditioncodeClaim isdenied due tocustomerbenefited fromthe chargesYou usetheinterestcalculatorCall TypeCustomerAccepts-TransactionalYou'replaced onhold bycallerCall TypeCustomeraccepts-TNFCustomersays WOWthat’s justcrazy on thecallMerchantasks if wereceivedtheirpaperworkYou receivea call youalreadyworkedYou geta gascardYou send anemail to theInvestigationmailboxYouresenda FIFYoumanuallyadd atransactionYou calltransperfectfor aSpanish callYou f-tagchargesYou rusha RushCardYou receive acompliment callfrom customer(can be saidduring the call)Call TypeCustomeraccepts-TNFYouprocess alost stolenCustomerasks tospeak toyourmanagerYou adjustfraud chargesoff the newaccount anddebited thefraud accountYou must addcharges to anapprovedclosed claim

FII BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You call transperfect for a Spanish call
  2. The customer's claim should be a dispute
  3. Customer express satisfaction on the call
  4. Account has been or is being worked by FIDE
  5. You get a transfer call from Collections
  6. You must add charges to an approved closed claim
  7. You update the compliance condition code
  8. Claim is denied due to customer benefited from the charges
  9. You use the interest calculator
  10. Call Type Customer Accepts-Transactional
  11. You're placed on hold by caller
  12. Call Type Customer accepts- TNF
  13. Customer says WOW that’s just crazy on the call
  14. Merchant asks if we received their paperwork
  15. You receive a call you already worked
  16. You get a gas card
  17. You send an email to the Investigation mailbox
  18. You resend a FIF
  19. You manually add a transaction
  20. You call transperfect for a Spanish call
  21. You f-tag charges
  22. You rush a Rush Card
  23. You receive a compliment call from customer (can be said during the call)
  24. Call Type Customer accepts- TNF
  25. You process a lost stolen
  26. Customer asks to speak to your manager
  27. You adjust fraud charges off the new account and debited the fraud account
  28. You must add charges to an approved closed claim