Call TypeCustomeraccepts-TNFYou must addcharges to anapprovedclosed claimYou receive acompliment callfrom customer(can be saidduring the call)Youmanuallyadd atransactionCustomerexpresssatisfactionon the callClaim isdenied due tocustomerbenefited fromthe chargesAccount hasbeen or isbeing workedby FIDECall TypeCustomerAccepts-TransactionalYou usetheinterestcalculatorYou f-tagchargesYouprocess alost stolenYou geta gascardYou receivea call youalreadyworkedYouresenda FIFYou get atransfercall fromCollectionsYou calltransperfectfor aSpanish callYou'replaced onhold bycallerMerchantasks if wereceivedtheirpaperworkYou updatethecomplianceconditioncodeThecustomer'sclaim shouldbe a disputeCustomerasks tospeak toyourmanagerYou send anemail to theInvestigationmailboxYou adjustfraud chargesoff the newaccount anddebited thefraud accountCustomersays WOWthat’s justcrazy on thecallYou rusha RushCardYou calltransperfectfor aSpanish callYou must addcharges to anapprovedclosed claimCall TypeCustomeraccepts-TNFCall TypeCustomeraccepts-TNFYou must addcharges to anapprovedclosed claimYou receive acompliment callfrom customer(can be saidduring the call)Youmanuallyadd atransactionCustomerexpresssatisfactionon the callClaim isdenied due tocustomerbenefited fromthe chargesAccount hasbeen or isbeing workedby FIDECall TypeCustomerAccepts-TransactionalYou usetheinterestcalculatorYou f-tagchargesYouprocess alost stolenYou geta gascardYou receivea call youalreadyworkedYouresenda FIFYou get atransfercall fromCollectionsYou calltransperfectfor aSpanish callYou'replaced onhold bycallerMerchantasks if wereceivedtheirpaperworkYou updatethecomplianceconditioncodeThecustomer'sclaim shouldbe a disputeCustomerasks tospeak toyourmanagerYou send anemail to theInvestigationmailboxYou adjustfraud chargesoff the newaccount anddebited thefraud accountCustomersays WOWthat’s justcrazy on thecallYou rusha RushCardYou calltransperfectfor aSpanish callYou must addcharges to anapprovedclosed claimCall TypeCustomeraccepts-TNF

FII BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call Type Customer accepts- TNF
  2. You must add charges to an approved closed claim
  3. You receive a compliment call from customer (can be said during the call)
  4. You manually add a transaction
  5. Customer express satisfaction on the call
  6. Claim is denied due to customer benefited from the charges
  7. Account has been or is being worked by FIDE
  8. Call Type Customer Accepts-Transactional
  9. You use the interest calculator
  10. You f-tag charges
  11. You process a lost stolen
  12. You get a gas card
  13. You receive a call you already worked
  14. You resend a FIF
  15. You get a transfer call from Collections
  16. You call transperfect for a Spanish call
  17. You're placed on hold by caller
  18. Merchant asks if we received their paperwork
  19. You update the compliance condition code
  20. The customer's claim should be a dispute
  21. Customer asks to speak to your manager
  22. You send an email to the Investigation mailbox
  23. You adjust fraud charges off the new account and debited the fraud account
  24. Customer says WOW that’s just crazy on the call
  25. You rush a Rush Card
  26. You call transperfect for a Spanish call
  27. You must add charges to an approved closed claim
  28. Call Type Customer accepts- TNF