Customersays WOWthat’s justcrazy on thecallYou send anemail to theInvestigationmailboxYou calltransperfectfor aSpanish callYou must addcharges to anapprovedclosed claimYou updatethecomplianceconditioncodeYou receive acompliment callfrom customer(can be saidduring the call)Customerexpresssatisfactionon the callYoumanuallyadd atransactionThecustomer'sclaim shouldbe a disputeYouresenda FIFCall TypeCustomeraccepts-TNFYou geta gascardMerchantasks if wereceivedtheirpaperworkYou'replaced onhold bycallerYou rusha RushCardAccount hasbeen or isbeing workedby FIDECall TypeCustomerAccepts-TransactionalYou usetheinterestcalculatorYou calltransperfectfor aSpanish callCall TypeCustomeraccepts-TNFYou receivea call youalreadyworkedYou f-tagchargesYouprocess alost stolenCustomerasks tospeak toyourmanagerYou must addcharges to anapprovedclosed claimClaim isdenied due tocustomerbenefited fromthe chargesYou adjustfraud chargesoff the newaccount anddebited thefraud accountYou get atransfercall fromCollectionsCustomersays WOWthat’s justcrazy on thecallYou send anemail to theInvestigationmailboxYou calltransperfectfor aSpanish callYou must addcharges to anapprovedclosed claimYou updatethecomplianceconditioncodeYou receive acompliment callfrom customer(can be saidduring the call)Customerexpresssatisfactionon the callYoumanuallyadd atransactionThecustomer'sclaim shouldbe a disputeYouresenda FIFCall TypeCustomeraccepts-TNFYou geta gascardMerchantasks if wereceivedtheirpaperworkYou'replaced onhold bycallerYou rusha RushCardAccount hasbeen or isbeing workedby FIDECall TypeCustomerAccepts-TransactionalYou usetheinterestcalculatorYou calltransperfectfor aSpanish callCall TypeCustomeraccepts-TNFYou receivea call youalreadyworkedYou f-tagchargesYouprocess alost stolenCustomerasks tospeak toyourmanagerYou must addcharges to anapprovedclosed claimClaim isdenied due tocustomerbenefited fromthe chargesYou adjustfraud chargesoff the newaccount anddebited thefraud accountYou get atransfercall fromCollections

FII BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer says WOW that’s just crazy on the call
  2. You send an email to the Investigation mailbox
  3. You call transperfect for a Spanish call
  4. You must add charges to an approved closed claim
  5. You update the compliance condition code
  6. You receive a compliment call from customer (can be said during the call)
  7. Customer express satisfaction on the call
  8. You manually add a transaction
  9. The customer's claim should be a dispute
  10. You resend a FIF
  11. Call Type Customer accepts- TNF
  12. You get a gas card
  13. Merchant asks if we received their paperwork
  14. You're placed on hold by caller
  15. You rush a Rush Card
  16. Account has been or is being worked by FIDE
  17. Call Type Customer Accepts-Transactional
  18. You use the interest calculator
  19. You call transperfect for a Spanish call
  20. Call Type Customer accepts- TNF
  21. You receive a call you already worked
  22. You f-tag charges
  23. You process a lost stolen
  24. Customer asks to speak to your manager
  25. You must add charges to an approved closed claim
  26. Claim is denied due to customer benefited from the charges
  27. You adjust fraud charges off the new account and debited the fraud account
  28. You get a transfer call from Collections