Account hasbeen or isbeing workedby FIDEYouprocess alost stolenYou geta gascardYou must addcharges to anapprovedclosed claimCustomerexpresssatisfactionon the callCustomersays WOWthat’s justcrazy on thecallYou calltransperfectfor aSpanish callCall TypeCustomeraccepts-TNFYou updatethecomplianceconditioncodeYou'replaced onhold bycallerYoumanuallyadd atransactionCall TypeCustomeraccepts-TNFYou usetheinterestcalculatorYou adjustfraud chargesoff the newaccount anddebited thefraud accountYou get atransfercall fromCollectionsYou rusha RushCardClaim isdenied due tocustomerbenefited fromthe chargesCall TypeCustomerAccepts-TransactionalThecustomer'sclaim shouldbe a disputeYou receivea call youalreadyworkedYou calltransperfectfor aSpanish callMerchantasks if wereceivedtheirpaperworkCustomerasks tospeak toyourmanagerYou send anemail to theInvestigationmailboxYou f-tagchargesYouresenda FIFYou receive acompliment callfrom customer(can be saidduring the call)You must addcharges to anapprovedclosed claimAccount hasbeen or isbeing workedby FIDEYouprocess alost stolenYou geta gascardYou must addcharges to anapprovedclosed claimCustomerexpresssatisfactionon the callCustomersays WOWthat’s justcrazy on thecallYou calltransperfectfor aSpanish callCall TypeCustomeraccepts-TNFYou updatethecomplianceconditioncodeYou'replaced onhold bycallerYoumanuallyadd atransactionCall TypeCustomeraccepts-TNFYou usetheinterestcalculatorYou adjustfraud chargesoff the newaccount anddebited thefraud accountYou get atransfercall fromCollectionsYou rusha RushCardClaim isdenied due tocustomerbenefited fromthe chargesCall TypeCustomerAccepts-TransactionalThecustomer'sclaim shouldbe a disputeYou receivea call youalreadyworkedYou calltransperfectfor aSpanish callMerchantasks if wereceivedtheirpaperworkCustomerasks tospeak toyourmanagerYou send anemail to theInvestigationmailboxYou f-tagchargesYouresenda FIFYou receive acompliment callfrom customer(can be saidduring the call)You must addcharges to anapprovedclosed claim

FII BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Account has been or is being worked by FIDE
  2. You process a lost stolen
  3. You get a gas card
  4. You must add charges to an approved closed claim
  5. Customer express satisfaction on the call
  6. Customer says WOW that’s just crazy on the call
  7. You call transperfect for a Spanish call
  8. Call Type Customer accepts- TNF
  9. You update the compliance condition code
  10. You're placed on hold by caller
  11. You manually add a transaction
  12. Call Type Customer accepts- TNF
  13. You use the interest calculator
  14. You adjust fraud charges off the new account and debited the fraud account
  15. You get a transfer call from Collections
  16. You rush a Rush Card
  17. Claim is denied due to customer benefited from the charges
  18. Call Type Customer Accepts-Transactional
  19. The customer's claim should be a dispute
  20. You receive a call you already worked
  21. You call transperfect for a Spanish call
  22. Merchant asks if we received their paperwork
  23. Customer asks to speak to your manager
  24. You send an email to the Investigation mailbox
  25. You f-tag charges
  26. You resend a FIF
  27. You receive a compliment call from customer (can be said during the call)
  28. You must add charges to an approved closed claim