Thecustomer'sclaim shouldbe a disputeCall TypeCustomeraccepts-TNFCall TypeCustomerAccepts-TransactionalCustomersays WOWthat’s justcrazy on thecallAccount hasbeen or isbeing workedby FIDEYoumanuallyadd atransactionYou must addcharges to anapprovedclosed claimYou usetheinterestcalculatorYou receivea call youalreadyworkedYou calltransperfectfor aSpanish callYouprocess alost stolenCustomerasks tospeak toyourmanagerYou'replaced onhold bycallerYou receive acompliment callfrom customer(can be saidduring the call)Call TypeCustomeraccepts-TNFYou geta gascardYou get atransfercall fromCollectionsYou f-tagchargesYouresenda FIFYou calltransperfectfor aSpanish callClaim isdenied due tocustomerbenefited fromthe chargesYou rusha RushCardMerchantasks if wereceivedtheirpaperworkYou send anemail to theInvestigationmailboxYou must addcharges to anapprovedclosed claimYou adjustfraud chargesoff the newaccount anddebited thefraud accountCustomerexpresssatisfactionon the callYou updatethecomplianceconditioncodeThecustomer'sclaim shouldbe a disputeCall TypeCustomeraccepts-TNFCall TypeCustomerAccepts-TransactionalCustomersays WOWthat’s justcrazy on thecallAccount hasbeen or isbeing workedby FIDEYoumanuallyadd atransactionYou must addcharges to anapprovedclosed claimYou usetheinterestcalculatorYou receivea call youalreadyworkedYou calltransperfectfor aSpanish callYouprocess alost stolenCustomerasks tospeak toyourmanagerYou'replaced onhold bycallerYou receive acompliment callfrom customer(can be saidduring the call)Call TypeCustomeraccepts-TNFYou geta gascardYou get atransfercall fromCollectionsYou f-tagchargesYouresenda FIFYou calltransperfectfor aSpanish callClaim isdenied due tocustomerbenefited fromthe chargesYou rusha RushCardMerchantasks if wereceivedtheirpaperworkYou send anemail to theInvestigationmailboxYou must addcharges to anapprovedclosed claimYou adjustfraud chargesoff the newaccount anddebited thefraud accountCustomerexpresssatisfactionon the callYou updatethecomplianceconditioncode

FII BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. The customer's claim should be a dispute
  2. Call Type Customer accepts- TNF
  3. Call Type Customer Accepts-Transactional
  4. Customer says WOW that’s just crazy on the call
  5. Account has been or is being worked by FIDE
  6. You manually add a transaction
  7. You must add charges to an approved closed claim
  8. You use the interest calculator
  9. You receive a call you already worked
  10. You call transperfect for a Spanish call
  11. You process a lost stolen
  12. Customer asks to speak to your manager
  13. You're placed on hold by caller
  14. You receive a compliment call from customer (can be said during the call)
  15. Call Type Customer accepts- TNF
  16. You get a gas card
  17. You get a transfer call from Collections
  18. You f-tag charges
  19. You resend a FIF
  20. You call transperfect for a Spanish call
  21. Claim is denied due to customer benefited from the charges
  22. You rush a Rush Card
  23. Merchant asks if we received their paperwork
  24. You send an email to the Investigation mailbox
  25. You must add charges to an approved closed claim
  26. You adjust fraud charges off the new account and debited the fraud account
  27. Customer express satisfaction on the call
  28. You update the compliance condition code