AddedRoamBetterSuggestedcx registerfor Pre-AuthpaymentSave attemptcompletedfor TurboHub1 personalfact (nonvalidation)about yourcxDe-escalatedan irate cxwithouttransferFuturedated afeatureReferred CXto Bell.ca forpaymentarrangementFuturedated aRate PlanExplainedprorationPromotedSelf-ServeCompleteda MTS OBmigrationAdvised cxof ALL TORrequirement(BPI)Advisedcx of $10ServiceFeeSubmitteda BMLeadUsed 4minutes orless of Awayfrom desk in1 daySave attemptmade oncancellationrequestAttempted callout to accountholder toauthorizecallerReturnedfrombreak/lunchon timeentire dayMade aloyaltystatementduring callWorked aweekendshiftSent a PINregistrationOne timepaymentsent toIVRWished acx agreat tripCompleteda HUGLinedropped,attemptedCall backAddedRoamBetterSuggestedcx registerfor Pre-AuthpaymentSave attemptcompletedfor TurboHub1 personalfact (nonvalidation)about yourcxDe-escalatedan irate cxwithouttransferFuturedated afeatureReferred CXto Bell.ca forpaymentarrangementFuturedated aRate PlanExplainedprorationPromotedSelf-ServeCompleteda MTS OBmigrationAdvised cxof ALL TORrequirement(BPI)Advisedcx of $10ServiceFeeSubmitteda BMLeadUsed 4minutes orless of Awayfrom desk in1 daySave attemptmade oncancellationrequestAttempted callout to accountholder toauthorizecallerReturnedfrombreak/lunchon timeentire dayMade aloyaltystatementduring callWorked aweekendshiftSent a PINregistrationOne timepaymentsent toIVRWished acx agreat tripCompleteda HUGLinedropped,attemptedCall back

BELL BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Added Roam Better
  2. Suggested cx register for Pre-Auth payment
  3. Save attempt completed for Turbo Hub
  4. 1 personal fact (non validation) about your cx
  5. De-escalated an irate cx without transfer
  6. Future dated a feature
  7. Referred CX to Bell.ca for payment arrangement
  8. Future dated a Rate Plan
  9. Explained proration
  10. Promoted Self-Serve
  11. Completed a MTS OB migration
  12. Advised cx of ALL TOR requirement (BPI)
  13. Advised cx of $10 Service Fee
  14. Submitted a BM Lead
  15. Used 4 minutes or less of Away from desk in 1 day
  16. Save attempt made on cancellation request
  17. Attempted call out to account holder to authorize caller
  18. Returned from break/lunch on time entire day
  19. Made a loyalty statement during call
  20. Worked a weekend shift
  21. Sent a PIN registration
  22. One time payment sent to IVR
  23. Wished a cx a great trip
  24. Completed a HUG
  25. Line dropped, attempted Call back