Linedropped,attemptedCall backReferred CXto Bell.ca forpaymentarrangementUsed 4minutes orless of Awayfrom desk in1 dayCompleteda HUGAdvised cxof ALL TORrequirement(BPI)AddedRoamBetterOne timepaymentsent toIVRFuturedated afeatureCompleteda MTS OBmigration1 personalfact (nonvalidation)about yourcxDe-escalatedan irate cxwithouttransferWorked aweekendshiftReturnedfrombreak/lunchon timeentire daySent a PINregistrationFuturedated aRate PlanExplainedprorationSave attemptcompletedfor TurboHubAdvisedcx of $10ServiceFeeWished acx agreat tripSuggestedcx registerfor Pre-AuthpaymentSave attemptmade oncancellationrequestMade aloyaltystatementduring callSubmitteda BMLeadPromotedSelf-ServeAttempted callout to accountholder toauthorizecallerLinedropped,attemptedCall backReferred CXto Bell.ca forpaymentarrangementUsed 4minutes orless of Awayfrom desk in1 dayCompleteda HUGAdvised cxof ALL TORrequirement(BPI)AddedRoamBetterOne timepaymentsent toIVRFuturedated afeatureCompleteda MTS OBmigration1 personalfact (nonvalidation)about yourcxDe-escalatedan irate cxwithouttransferWorked aweekendshiftReturnedfrombreak/lunchon timeentire daySent a PINregistrationFuturedated aRate PlanExplainedprorationSave attemptcompletedfor TurboHubAdvisedcx of $10ServiceFeeWished acx agreat tripSuggestedcx registerfor Pre-AuthpaymentSave attemptmade oncancellationrequestMade aloyaltystatementduring callSubmitteda BMLeadPromotedSelf-ServeAttempted callout to accountholder toauthorizecaller

BELL BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Line dropped, attempted Call back
  2. Referred CX to Bell.ca for payment arrangement
  3. Used 4 minutes or less of Away from desk in 1 day
  4. Completed a HUG
  5. Advised cx of ALL TOR requirement (BPI)
  6. Added Roam Better
  7. One time payment sent to IVR
  8. Future dated a feature
  9. Completed a MTS OB migration
  10. 1 personal fact (non validation) about your cx
  11. De-escalated an irate cx without transfer
  12. Worked a weekend shift
  13. Returned from break/lunch on time entire day
  14. Sent a PIN registration
  15. Future dated a Rate Plan
  16. Explained proration
  17. Save attempt completed for Turbo Hub
  18. Advised cx of $10 Service Fee
  19. Wished a cx a great trip
  20. Suggested cx register for Pre-Auth payment
  21. Save attempt made on cancellation request
  22. Made a loyalty statement during call
  23. Submitted a BM Lead
  24. Promoted Self-Serve
  25. Attempted call out to account holder to authorize caller