De-escalatedan irate cxwithouttransfer1 personalfact (nonvalidation)about yourcxCompleteda MTS OBmigrationWished acx agreat tripAdvised cxof ALL TORrequirement(BPI)Sent a PINregistrationCompleteda HUGReturnedfrombreak/lunchon timeentire dayAddedRoamBetterExplainedprorationLinedropped,attemptedCall backFuturedated aRate PlanMade aloyaltystatementduring callAttempted callout to accountholder toauthorizecallerSave attemptmade oncancellationrequestFuturedated afeatureSuggestedcx registerfor Pre-AuthpaymentReferred CXto Bell.ca forpaymentarrangementPromotedSelf-ServeWorked aweekendshiftOne timepaymentsent toIVRUsed 4minutes orless of Awayfrom desk in1 daySubmitteda BMLeadAdvisedcx of $10ServiceFeeSave attemptcompletedfor TurboHubDe-escalatedan irate cxwithouttransfer1 personalfact (nonvalidation)about yourcxCompleteda MTS OBmigrationWished acx agreat tripAdvised cxof ALL TORrequirement(BPI)Sent a PINregistrationCompleteda HUGReturnedfrombreak/lunchon timeentire dayAddedRoamBetterExplainedprorationLinedropped,attemptedCall backFuturedated aRate PlanMade aloyaltystatementduring callAttempted callout to accountholder toauthorizecallerSave attemptmade oncancellationrequestFuturedated afeatureSuggestedcx registerfor Pre-AuthpaymentReferred CXto Bell.ca forpaymentarrangementPromotedSelf-ServeWorked aweekendshiftOne timepaymentsent toIVRUsed 4minutes orless of Awayfrom desk in1 daySubmitteda BMLeadAdvisedcx of $10ServiceFeeSave attemptcompletedfor TurboHub

BELL BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-escalated an irate cx without transfer
  2. 1 personal fact (non validation) about your cx
  3. Completed a MTS OB migration
  4. Wished a cx a great trip
  5. Advised cx of ALL TOR requirement (BPI)
  6. Sent a PIN registration
  7. Completed a HUG
  8. Returned from break/lunch on time entire day
  9. Added Roam Better
  10. Explained proration
  11. Line dropped, attempted Call back
  12. Future dated a Rate Plan
  13. Made a loyalty statement during call
  14. Attempted call out to account holder to authorize caller
  15. Save attempt made on cancellation request
  16. Future dated a feature
  17. Suggested cx register for Pre-Auth payment
  18. Referred CX to Bell.ca for payment arrangement
  19. Promoted Self-Serve
  20. Worked a weekend shift
  21. One time payment sent to IVR
  22. Used 4 minutes or less of Away from desk in 1 day
  23. Submitted a BM Lead
  24. Advised cx of $10 Service Fee
  25. Save attempt completed for Turbo Hub