(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Documented conversations for 3 customers in a row!
Say to 3 customers, "I see you have been banking with us for _ years. Thank you for your loyalty!"
Filled in the PNC Conversation with 2 customers.
Spoke to 3 customers about ways to make banking more convenient.
Built a high gain question library to share with the team containing 15 high gain questions.
Make 13 MC calls 2 days in a row
Tell customer about Express Funds when it is offered!
Called 5 customers from MC list
Delievered all insights to 5 customers in a row in the office.
Research topic and lead Quickstart!
Said "Thank you for coming to see us today!" to 5 customers in a row.
Used customer's name 3 times during interaction.
Opened the door for 5 customers and said "Welcome to PNC!"
Role Play DAP Q's with a team member.
Submit 5 daily debriefs in a week.
Delivered all insights to 3 customers in a row on the teller line.
Conduct all customer interactions in Genesis.
Asked 3 customers "Is there anything else I can do to ensure you have a great banking experience?"
Used the word "USEFUL" with 3 customers in a row.
Said "Thank you for choosing PNC for your banking needs!" 3 times
Asked two high gain questions with 3 customers in a row.
Used eye contact and smiled during 5 customer interactions in a row.
Said "Thank you for coming to see us today!" to 5 customers in a row.
Set 3 appointments from MC calls in one day!
Gave business card 3 times for a satisfied customer to pass on to friends or family!
