(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Filled in the PNC Conversation with 2 customers.
Said "Thank you for coming to see us today!" to 5 customers in a row.
Say to 3 customers, "I see you have been banking with us for _ years. Thank you for your loyalty!"
Delievered all insights to 5 customers in a row in the office.
Tell customer about Express Funds when it is offered!
Used eye contact and smiled during 5 customer interactions in a row.
Asked 3 customers "Is there anything else I can do to ensure you have a great banking experience?"
Called 5 customers from MC list
Spoke to 3 customers about ways to make banking more convenient.
Research topic and lead Quickstart!
Conduct all customer interactions in Genesis.
Gave business card 3 times for a satisfied customer to pass on to friends or family!
Make 13 MC calls 2 days in a row
Submit 5 daily debriefs in a week.
Said "Thank you for choosing PNC for your banking needs!" 3 times
Documented conversations for 3 customers in a row!
Asked two high gain questions with 3 customers in a row.
Role Play DAP Q's with a team member.
Opened the door for 5 customers and said "Welcome to PNC!"
Said "Thank you for coming to see us today!" to 5 customers in a row.
Set 3 appointments from MC calls in one day!
Used customer's name 3 times during interaction.
Delivered all insights to 3 customers in a row on the teller line.
Used the word "USEFUL" with 3 customers in a row.
Built a high gain question library to share with the team containing 15 high gain questions.
