(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Say to 3 customers, "I see you have been banking with us for _ years. Thank you for your loyalty!"
Submit 5 daily debriefs in a week.
Asked two high gain questions with 3 customers in a row.
Conduct all customer interactions in Genesis.
Said "Thank you for choosing PNC for your banking needs!" 3 times
Spoke to 3 customers about ways to make banking more convenient.
Said "Thank you for coming to see us today!" to 5 customers in a row.
Opened the door for 5 customers and said "Welcome to PNC!"
Used customer's name 3 times during interaction.
Used eye contact and smiled during 5 customer interactions in a row.
Documented conversations for 3 customers in a row!
Built a high gain question library to share with the team containing 15 high gain questions.
Set 3 appointments from MC calls in one day!
Delievered all insights to 5 customers in a row in the office.
Asked 3 customers "Is there anything else I can do to ensure you have a great banking experience?"
Used the word "USEFUL" with 3 customers in a row.
Gave business card 3 times for a satisfied customer to pass on to friends or family!
Research topic and lead Quickstart!
Delivered all insights to 3 customers in a row on the teller line.
Said "Thank you for coming to see us today!" to 5 customers in a row.
Tell customer about Express Funds when it is offered!
