(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Gave business card 3 times for a satisfied customer to pass on to friends or family!
Conduct all customer interactions in Genesis.
Set 3 appointments from MC calls in one day!
Said "Thank you for choosing PNC for your banking needs!" 3 times
Used the word "USEFUL" with 3 customers in a row.
Spoke to 3 customers about ways to make banking more convenient.
Role Play DAP Q's with a team member.
Asked two high gain questions with 3 customers in a row.
Tell customer about Express Funds when it is offered!
Opened the door for 5 customers and said "Welcome to PNC!"
Documented conversations for 3 customers in a row!
Filled in the PNC Conversation with 2 customers.
Called 5 customers from MC list
Make 13 MC calls 2 days in a row
Built a high gain question library to share with the team containing 15 high gain questions.
Research topic and lead Quickstart!
Say to 3 customers, "I see you have been banking with us for _ years. Thank you for your loyalty!"
Used customer's name 3 times during interaction.
Submit 5 daily debriefs in a week.
Used eye contact and smiled during 5 customer interactions in a row.
Delivered all insights to 3 customers in a row on the teller line.
Said "Thank you for coming to see us today!" to 5 customers in a row.
Said "Thank you for coming to see us today!" to 5 customers in a row.
Asked 3 customers "Is there anything else I can do to ensure you have a great banking experience?"
Delievered all insights to 5 customers in a row in the office.
