(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Documented conversations for 3 customers in a row!
Set 3 appointments from MC calls in one day!
Conduct all customer interactions in Genesis.
Research topic and lead Quickstart!
Say to 3 customers, "I see you have been banking with us for _ years. Thank you for your loyalty!"
Spoke to 3 customers about ways to make banking more convenient.
Tell customer about Express Funds when it is offered!
Called 5 customers from MC list
Role Play DAP Q's with a team member.
Used customer's name 3 times during interaction.
Built a high gain question library to share with the team containing 15 high gain questions.
Said "Thank you for choosing PNC for your banking needs!" 3 times
Said "Thank you for coming to see us today!" to 5 customers in a row.
Opened the door for 5 customers and said "Welcome to PNC!"
Used the word "USEFUL" with 3 customers in a row.
Delivered all insights to 3 customers in a row on the teller line.
Asked two high gain questions with 3 customers in a row.
Filled in the PNC Conversation with 2 customers.
Make 13 MC calls 2 days in a row
Said "Thank you for coming to see us today!" to 5 customers in a row.
Submit 5 daily debriefs in a week.
Delievered all insights to 5 customers in a row in the office.
Asked 3 customers "Is there anything else I can do to ensure you have a great banking experience?"
Used eye contact and smiled during 5 customer interactions in a row.
Gave business card 3 times for a satisfied customer to pass on to friends or family!
