(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Spoke to 3 customers about ways to make banking more convenient.
Tell customer about Express Funds when it is offered!
Built a high gain question library to share with the team containing 15 high gain questions.
Set 3 appointments from MC calls in one day!
Make 13 MC calls 2 days in a row
Asked 3 customers "Is there anything else I can do to ensure you have a great banking experience?"
Used customer's name 3 times during interaction.
Delievered all insights to 5 customers in a row in the office.
Conduct all customer interactions in Genesis.
Used eye contact and smiled during 5 customer interactions in a row.
Asked two high gain questions with 3 customers in a row.
Said "Thank you for choosing PNC for your banking needs!" 3 times
Said "Thank you for coming to see us today!" to 5 customers in a row.
Said "Thank you for coming to see us today!" to 5 customers in a row.
Gave business card 3 times for a satisfied customer to pass on to friends or family!
Submit 5 daily debriefs in a week.
Called 5 customers from MC list
Filled in the PNC Conversation with 2 customers.
Say to 3 customers, "I see you have been banking with us for _ years. Thank you for your loyalty!"
Documented conversations for 3 customers in a row!
Delivered all insights to 3 customers in a row on the teller line.
Opened the door for 5 customers and said "Welcome to PNC!"
