(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Asked two high gain questions with 3 customers in a row.
Opened the door for 5 customers and said "Welcome to PNC!"
Documented conversations for 3 customers in a row!
Tell customer about Express Funds when it is offered!
Set 3 appointments from MC calls in one day!
Delievered all insights to 5 customers in a row in the office.
Said "Thank you for coming to see us today!" to 5 customers in a row.
Research topic and lead Quickstart!
Used customer's name 3 times during interaction.
Role Play DAP Q's with a team member.
Conduct all customer interactions in Genesis.
Said "Thank you for coming to see us today!" to 5 customers in a row.
Used the word "USEFUL" with 3 customers in a row.
Filled in the PNC Conversation with 2 customers.
Spoke to 3 customers about ways to make banking more convenient.
Make 13 MC calls 2 days in a row
Delivered all insights to 3 customers in a row on the teller line.
Asked 3 customers "Is there anything else I can do to ensure you have a great banking experience?"
Used eye contact and smiled during 5 customer interactions in a row.
Built a high gain question library to share with the team containing 15 high gain questions.
Say to 3 customers, "I see you have been banking with us for _ years. Thank you for your loyalty!"
Said "Thank you for choosing PNC for your banking needs!" 3 times
Gave business card 3 times for a satisfied customer to pass on to friends or family!
