(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Asked two high gain questions with 3 customers in a row.
Asked 3 customers "Is there anything else I can do to ensure you have a great banking experience?"
Research topic and lead Quickstart!
Conduct all customer interactions in Genesis.
Said "Thank you for coming to see us today!" to 5 customers in a row.
Filled in the PNC Conversation with 2 customers.
Said "Thank you for choosing PNC for your banking needs!" 3 times
Called 5 customers from MC list
Documented conversations for 3 customers in a row!
Used eye contact and smiled during 5 customer interactions in a row.
Spoke to 3 customers about ways to make banking more convenient.
Delivered all insights to 3 customers in a row on the teller line.
Tell customer about Express Funds when it is offered!
Used the word "USEFUL" with 3 customers in a row.
Say to 3 customers, "I see you have been banking with us for _ years. Thank you for your loyalty!"
Said "Thank you for coming to see us today!" to 5 customers in a row.
Delievered all insights to 5 customers in a row in the office.
Built a high gain question library to share with the team containing 15 high gain questions.
Opened the door for 5 customers and said "Welcome to PNC!"
Submit 5 daily debriefs in a week.
Used customer's name 3 times during interaction.
Gave business card 3 times for a satisfied customer to pass on to friends or family!
