(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Called 5 customers from MC list
Used customer's name 3 times during interaction.
Make 13 MC calls 2 days in a row
Submit 5 daily debriefs in a week.
Built a high gain question library to share with the team containing 15 high gain questions.
Delivered all insights to 3 customers in a row on the teller line.
Set 3 appointments from MC calls in one day!
Said "Thank you for choosing PNC for your banking needs!" 3 times
Opened the door for 5 customers and said "Welcome to PNC!"
Documented conversations for 3 customers in a row!
Say to 3 customers, "I see you have been banking with us for _ years. Thank you for your loyalty!"
Asked 3 customers "Is there anything else I can do to ensure you have a great banking experience?"
Research topic and lead Quickstart!
Said "Thank you for coming to see us today!" to 5 customers in a row.
Filled in the PNC Conversation with 2 customers.
Delievered all insights to 5 customers in a row in the office.
Said "Thank you for coming to see us today!" to 5 customers in a row.
Role Play DAP Q's with a team member.
Tell customer about Express Funds when it is offered!
Used the word "USEFUL" with 3 customers in a row.
Gave business card 3 times for a satisfied customer to pass on to friends or family!
Used eye contact and smiled during 5 customer interactions in a row.
Spoke to 3 customers about ways to make banking more convenient.
Asked two high gain questions with 3 customers in a row.
