Bad connection/Hard to hear CRM won't populate call Forgot you were on mute cant find order with any given info previous csr left no notes escalation to res Call from Citi Bank cst hangs up while on hold Vendor/DA is closed cst demands discount store asks you to do something they can do cart is done & want to use paypal call about damaged vanity have to call store for cst cst answers their own question create cst drop off return Sold a HDPP w/ order cst calls in to place order Call about order from 2 years ago cst calls about delivery issue cst let's you know "it isnt your fault" item is on backorder on hold with store/DA >10min reordering for third time Someone ordering a gift for someone CDA crashes snacking when call comes in explain disputing charge w/ bank cst upset they went past 48 hrs on MA order Bad connection/Hard to hear CRM won't populate call Forgot you were on mute cant find order with any given info previous csr left no notes escalation to res Call from Citi Bank cst hangs up while on hold Vendor/DA is closed cst demands discount store asks you to do something they can do cart is done & want to use paypal call about damaged vanity have to call store for cst cst answers their own question create cst drop off return Sold a HDPP w/ order cst calls in to place order Call about order from 2 years ago cst calls about delivery issue cst let's you know "it isnt your fault" item is on backorder on hold with store/DA >10min reordering for third time Someone ordering a gift for someone CDA crashes snacking when call comes in explain disputing charge w/ bank cst upset they went past 48 hrs on MA order
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Bad connection/Hard to hear
G-CRM won't populate call
B-Forgot you were on mute
N-cant find order with any given info
O-previous csr left no notes
N-escalation to res
B-Call from Citi Bank
G-cst hangs up while on hold
B-Vendor/DA is closed
G-cst demands discount
I-store asks you to do something they can do
N-cart is done & want to use paypal
I-call about damaged vanity
B-have to call store for cst
I-cst answers their own question
I-create cst drop off return
O-Sold a HDPP w/ order
O-cst calls in to place order
G-Call about order from 2 years ago
N-cst calls about delivery issue
B-cst let's you know "it isnt your fault"
G-item is on backorder
G-on hold with store/DA
>10min
N-reordering for third time
O-Someone ordering a gift for someone
O-CDA crashes
I-snacking when call comes in
O-explain disputing charge w/ bank
B-cst upset they went past 48 hrs on MA order