Someone ordering a gift for someone cst upset they went past 48 hrs on MA order Call from Citi Bank cant find order with any given info create cst drop off return cst demands discount Bad connection/Hard to hear snacking when call comes in Vendor/DA is closed Call about order from 2 years ago cst hangs up while on hold Sold a HDPP w/ order cst calls in to place order cst answers their own question reordering for third time have to call store for cst cst let's you know "it isnt your fault" cst calls about delivery issue CDA crashes previous csr left no notes item is on backorder call about damaged vanity store asks you to do something they can do Forgot you were on mute on hold with store/DA >10min CRM won't populate call escalation to res cart is done & want to use paypal explain disputing charge w/ bank Someone ordering a gift for someone cst upset they went past 48 hrs on MA order Call from Citi Bank cant find order with any given info create cst drop off return cst demands discount Bad connection/Hard to hear snacking when call comes in Vendor/DA is closed Call about order from 2 years ago cst hangs up while on hold Sold a HDPP w/ order cst calls in to place order cst answers their own question reordering for third time have to call store for cst cst let's you know "it isnt your fault" cst calls about delivery issue CDA crashes previous csr left no notes item is on backorder call about damaged vanity store asks you to do something they can do Forgot you were on mute on hold with store/DA >10min CRM won't populate call escalation to res cart is done & want to use paypal explain disputing charge w/ bank
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Someone ordering a gift for someone
B-cst upset they went past 48 hrs on MA order
B-Call from Citi Bank
N-cant find order with any given info
I-create cst drop off return
G-cst demands discount
I-Bad connection/Hard to hear
I-snacking when call comes in
B-Vendor/DA is closed
G-Call about order from 2 years ago
G-cst hangs up while on hold
O-Sold a HDPP w/ order
O-cst calls in to place order
I-cst answers their own question
N-reordering for third time
B-have to call store for cst
B-cst let's you know "it isnt your fault"
N-cst calls about delivery issue
O-CDA crashes
O-previous csr left no notes
G-item is on backorder
I-call about damaged vanity
I-store asks you to do something they can do
B-Forgot you were on mute
G-on hold with store/DA
>10min
G-CRM won't populate call
N-escalation to res
N-cart is done & want to use paypal
O-explain disputing charge w/ bank