explain disputing charge w/ bank cst calls in to place order snacking when call comes in call about damaged vanity on hold with store/DA >10min cst upset they went past 48 hrs on MA order cst answers their own question Someone ordering a gift for someone escalation to res have to call store for cst store asks you to do something they can do Forgot you were on mute cst demands discount cant find order with any given info cst let's you know "it isnt your fault" CDA crashes cart is done & want to use paypal Vendor/DA is closed Call from Citi Bank CRM won't populate call cst hangs up while on hold Sold a HDPP w/ order create cst drop off return cst calls about delivery issue previous csr left no notes Call about order from 2 years ago reordering for third time item is on backorder Bad connection/Hard to hear explain disputing charge w/ bank cst calls in to place order snacking when call comes in call about damaged vanity on hold with store/DA >10min cst upset they went past 48 hrs on MA order cst answers their own question Someone ordering a gift for someone escalation to res have to call store for cst store asks you to do something they can do Forgot you were on mute cst demands discount cant find order with any given info cst let's you know "it isnt your fault" CDA crashes cart is done & want to use paypal Vendor/DA is closed Call from Citi Bank CRM won't populate call cst hangs up while on hold Sold a HDPP w/ order create cst drop off return cst calls about delivery issue previous csr left no notes Call about order from 2 years ago reordering for third time item is on backorder Bad connection/Hard to hear
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-explain disputing charge w/ bank
O-cst calls in to place order
I-snacking when call comes in
I-call about damaged vanity
G-on hold with store/DA
>10min
B-cst upset they went past 48 hrs on MA order
I-cst answers their own question
O-Someone ordering a gift for someone
N-escalation to res
B-have to call store for cst
I-store asks you to do something they can do
B-Forgot you were on mute
G-cst demands discount
N-cant find order with any given info
B-cst let's you know "it isnt your fault"
O-CDA crashes
N-cart is done & want to use paypal
B-Vendor/DA is closed
B-Call from Citi Bank
G-CRM won't populate call
G-cst hangs up while on hold
O-Sold a HDPP w/ order
I-create cst drop off return
N-cst calls about delivery issue
O-previous csr left no notes
G-Call about order from 2 years ago
N-reordering for third time
G-item is on backorder
I-Bad connection/Hard to hear