on hold with store/DA >10min have to call store for cst cart is done & want to use paypal Sold a HDPP w/ order escalation to res cst let's you know "it isnt your fault" CRM won't populate call Bad connection/Hard to hear cst demands discount cst answers their own question explain disputing charge w/ bank Call about order from 2 years ago snacking when call comes in cst calls about delivery issue item is on backorder CDA crashes cst upset they went past 48 hrs on MA order cst calls in to place order reordering for third time previous csr left no notes create cst drop off return Vendor/DA is closed cant find order with any given info Call from Citi Bank call about damaged vanity Someone ordering a gift for someone store asks you to do something they can do cst hangs up while on hold Forgot you were on mute on hold with store/DA >10min have to call store for cst cart is done & want to use paypal Sold a HDPP w/ order escalation to res cst let's you know "it isnt your fault" CRM won't populate call Bad connection/Hard to hear cst demands discount cst answers their own question explain disputing charge w/ bank Call about order from 2 years ago snacking when call comes in cst calls about delivery issue item is on backorder CDA crashes cst upset they went past 48 hrs on MA order cst calls in to place order reordering for third time previous csr left no notes create cst drop off return Vendor/DA is closed cant find order with any given info Call from Citi Bank call about damaged vanity Someone ordering a gift for someone store asks you to do something they can do cst hangs up while on hold Forgot you were on mute
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-on hold with store/DA
>10min
B-have to call store for cst
N-cart is done & want to use paypal
O-Sold a HDPP w/ order
N-escalation to res
B-cst let's you know "it isnt your fault"
G-CRM won't populate call
I-Bad connection/Hard to hear
G-cst demands discount
I-cst answers their own question
O-explain disputing charge w/ bank
G-Call about order from 2 years ago
I-snacking when call comes in
N-cst calls about delivery issue
G-item is on backorder
O-CDA crashes
B-cst upset they went past 48 hrs on MA order
O-cst calls in to place order
N-reordering for third time
O-previous csr left no notes
I-create cst drop off return
B-Vendor/DA is closed
N-cant find order with any given info
B-Call from Citi Bank
I-call about damaged vanity
O-Someone ordering a gift for someone
I-store asks you to do something they can do
G-cst hangs up while on hold
B-Forgot you were on mute