cst demands discount CDA crashes Vendor/DA is closed reordering for third time Call about order from 2 years ago snacking when call comes in previous csr left no notes Bad connection/Hard to hear Call from Citi Bank cst calls in to place order create cst drop off return cst answers their own question item is on backorder have to call store for cst escalation to res call about damaged vanity cart is done & want to use paypal CRM won't populate call Sold a HDPP w/ order cant find order with any given info cst hangs up while on hold cst calls about delivery issue explain disputing charge w/ bank cst upset they went past 48 hrs on MA order on hold with store/DA >10min cst let's you know "it isnt your fault" store asks you to do something they can do Forgot you were on mute Someone ordering a gift for someone cst demands discount CDA crashes Vendor/DA is closed reordering for third time Call about order from 2 years ago snacking when call comes in previous csr left no notes Bad connection/Hard to hear Call from Citi Bank cst calls in to place order create cst drop off return cst answers their own question item is on backorder have to call store for cst escalation to res call about damaged vanity cart is done & want to use paypal CRM won't populate call Sold a HDPP w/ order cant find order with any given info cst hangs up while on hold cst calls about delivery issue explain disputing charge w/ bank cst upset they went past 48 hrs on MA order on hold with store/DA >10min cst let's you know "it isnt your fault" store asks you to do something they can do Forgot you were on mute Someone ordering a gift for someone
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-cst demands discount
O-CDA crashes
B-Vendor/DA is closed
N-reordering for third time
G-Call about order from 2 years ago
I-snacking when call comes in
O-previous csr left no notes
I-Bad connection/Hard to hear
B-Call from Citi Bank
O-cst calls in to place order
I-create cst drop off return
I-cst answers their own question
G-item is on backorder
B-have to call store for cst
N-escalation to res
I-call about damaged vanity
N-cart is done & want to use paypal
G-CRM won't populate call
O-Sold a HDPP w/ order
N-cant find order with any given info
G-cst hangs up while on hold
N-cst calls about delivery issue
O-explain disputing charge w/ bank
B-cst upset they went past 48 hrs on MA order
G-on hold with store/DA
>10min
B-cst let's you know "it isnt your fault"
I-store asks you to do something they can do
B-Forgot you were on mute
O-Someone ordering a gift for someone