CDA crashes Call from Citi Bank snacking when call comes in cst let's you know "it isnt your fault" call about damaged vanity cst demands discount Bad connection/Hard to hear reordering for third time cst hangs up while on hold Sold a HDPP w/ order previous csr left no notes store asks you to do something they can do item is on backorder cst answers their own question CRM won't populate call Call about order from 2 years ago create cst drop off return cst upset they went past 48 hrs on MA order cst calls about delivery issue cant find order with any given info on hold with store/DA >10min cst calls in to place order cart is done & want to use paypal explain disputing charge w/ bank Vendor/DA is closed Forgot you were on mute Someone ordering a gift for someone have to call store for cst escalation to res CDA crashes Call from Citi Bank snacking when call comes in cst let's you know "it isnt your fault" call about damaged vanity cst demands discount Bad connection/Hard to hear reordering for third time cst hangs up while on hold Sold a HDPP w/ order previous csr left no notes store asks you to do something they can do item is on backorder cst answers their own question CRM won't populate call Call about order from 2 years ago create cst drop off return cst upset they went past 48 hrs on MA order cst calls about delivery issue cant find order with any given info on hold with store/DA >10min cst calls in to place order cart is done & want to use paypal explain disputing charge w/ bank Vendor/DA is closed Forgot you were on mute Someone ordering a gift for someone have to call store for cst escalation to res
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-CDA crashes
B-Call from Citi Bank
I-snacking when call comes in
B-cst let's you know "it isnt your fault"
I-call about damaged vanity
G-cst demands discount
I-Bad connection/Hard to hear
N-reordering for third time
G-cst hangs up while on hold
O-Sold a HDPP w/ order
O-previous csr left no notes
I-store asks you to do something they can do
G-item is on backorder
I-cst answers their own question
G-CRM won't populate call
G-Call about order from 2 years ago
I-create cst drop off return
B-cst upset they went past 48 hrs on MA order
N-cst calls about delivery issue
N-cant find order with any given info
G-on hold with store/DA
>10min
O-cst calls in to place order
N-cart is done & want to use paypal
O-explain disputing charge w/ bank
B-Vendor/DA is closed
B-Forgot you were on mute
O-Someone ordering a gift for someone
B-have to call store for cst
N-escalation to res