CDA crashes Bad connection/Hard to hear Forgot you were on mute cst hangs up while on hold item is on backorder cant find order with any given info reordering for third time Someone ordering a gift for someone on hold with store/DA >10min create cst drop off return snacking when call comes in store asks you to do something they can do escalation to res Call from Citi Bank cst let's you know "it isnt your fault" cst upset they went past 48 hrs on MA order previous csr left no notes Vendor/DA is closed call about damaged vanity cst demands discount Sold a HDPP w/ order cst answers their own question explain disputing charge w/ bank CRM won't populate call Call about order from 2 years ago cst calls about delivery issue have to call store for cst cart is done & want to use paypal cst calls in to place order CDA crashes Bad connection/Hard to hear Forgot you were on mute cst hangs up while on hold item is on backorder cant find order with any given info reordering for third time Someone ordering a gift for someone on hold with store/DA >10min create cst drop off return snacking when call comes in store asks you to do something they can do escalation to res Call from Citi Bank cst let's you know "it isnt your fault" cst upset they went past 48 hrs on MA order previous csr left no notes Vendor/DA is closed call about damaged vanity cst demands discount Sold a HDPP w/ order cst answers their own question explain disputing charge w/ bank CRM won't populate call Call about order from 2 years ago cst calls about delivery issue have to call store for cst cart is done & want to use paypal cst calls in to place order
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-CDA crashes
I-Bad connection/Hard to hear
B-Forgot you were on mute
G-cst hangs up while on hold
G-item is on backorder
N-cant find order with any given info
N-reordering for third time
O-Someone ordering a gift for someone
G-on hold with store/DA
>10min
I-create cst drop off return
I-snacking when call comes in
I-store asks you to do something they can do
N-escalation to res
B-Call from Citi Bank
B-cst let's you know "it isnt your fault"
B-cst upset they went past 48 hrs on MA order
O-previous csr left no notes
B-Vendor/DA is closed
I-call about damaged vanity
G-cst demands discount
O-Sold a HDPP w/ order
I-cst answers their own question
O-explain disputing charge w/ bank
G-CRM won't populate call
G-Call about order from 2 years ago
N-cst calls about delivery issue
B-have to call store for cst
N-cart is done & want to use paypal
O-cst calls in to place order