cart is done & want to use paypal Sold a HDPP w/ order escalation to res cst answers their own question store asks you to do something they can do CDA crashes previous csr left no notes cst upset they went past 48 hrs on MA order snacking when call comes in cst let's you know "it isnt your fault" CRM won't populate call call about damaged vanity reordering for third time cst calls about delivery issue cst hangs up while on hold item is on backorder on hold with store/DA >10min cst calls in to place order cant find order with any given info Call about order from 2 years ago Vendor/DA is closed Someone ordering a gift for someone explain disputing charge w/ bank Call from Citi Bank cst demands discount have to call store for cst create cst drop off return Forgot you were on mute Bad connection/Hard to hear cart is done & want to use paypal Sold a HDPP w/ order escalation to res cst answers their own question store asks you to do something they can do CDA crashes previous csr left no notes cst upset they went past 48 hrs on MA order snacking when call comes in cst let's you know "it isnt your fault" CRM won't populate call call about damaged vanity reordering for third time cst calls about delivery issue cst hangs up while on hold item is on backorder on hold with store/DA >10min cst calls in to place order cant find order with any given info Call about order from 2 years ago Vendor/DA is closed Someone ordering a gift for someone explain disputing charge w/ bank Call from Citi Bank cst demands discount have to call store for cst create cst drop off return Forgot you were on mute Bad connection/Hard to hear
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-cart is done & want to use paypal
O-Sold a HDPP w/ order
N-escalation to res
I-cst answers their own question
I-store asks you to do something they can do
O-CDA crashes
O-previous csr left no notes
B-cst upset they went past 48 hrs on MA order
I-snacking when call comes in
B-cst let's you know "it isnt your fault"
G-CRM won't populate call
I-call about damaged vanity
N-reordering for third time
N-cst calls about delivery issue
G-cst hangs up while on hold
G-item is on backorder
G-on hold with store/DA
>10min
O-cst calls in to place order
N-cant find order with any given info
G-Call about order from 2 years ago
B-Vendor/DA is closed
O-Someone ordering a gift for someone
O-explain disputing charge w/ bank
B-Call from Citi Bank
G-cst demands discount
B-have to call store for cst
I-create cst drop off return
B-Forgot you were on mute
I-Bad connection/Hard to hear