cst let's you know "it isnt your fault" call about damaged vanity Someone ordering a gift for someone Bad connection/Hard to hear cart is done & want to use paypal store asks you to do something they can do Vendor/DA is closed Sold a HDPP w/ order cst calls about delivery issue explain disputing charge w/ bank snacking when call comes in item is on backorder previous csr left no notes escalation to res cant find order with any given info Call about order from 2 years ago cst hangs up while on hold cst answers their own question Call from Citi Bank Forgot you were on mute CRM won't populate call on hold with store/DA >10min cst upset they went past 48 hrs on MA order create cst drop off return reordering for third time cst calls in to place order cst demands discount have to call store for cst CDA crashes cst let's you know "it isnt your fault" call about damaged vanity Someone ordering a gift for someone Bad connection/Hard to hear cart is done & want to use paypal store asks you to do something they can do Vendor/DA is closed Sold a HDPP w/ order cst calls about delivery issue explain disputing charge w/ bank snacking when call comes in item is on backorder previous csr left no notes escalation to res cant find order with any given info Call about order from 2 years ago cst hangs up while on hold cst answers their own question Call from Citi Bank Forgot you were on mute CRM won't populate call on hold with store/DA >10min cst upset they went past 48 hrs on MA order create cst drop off return reordering for third time cst calls in to place order cst demands discount have to call store for cst CDA crashes
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-cst let's you know "it isnt your fault"
I-call about damaged vanity
O-Someone ordering a gift for someone
I-Bad connection/Hard to hear
N-cart is done & want to use paypal
I-store asks you to do something they can do
B-Vendor/DA is closed
O-Sold a HDPP w/ order
N-cst calls about delivery issue
O-explain disputing charge w/ bank
I-snacking when call comes in
G-item is on backorder
O-previous csr left no notes
N-escalation to res
N-cant find order with any given info
G-Call about order from 2 years ago
G-cst hangs up while on hold
I-cst answers their own question
B-Call from Citi Bank
B-Forgot you were on mute
G-CRM won't populate call
G-on hold with store/DA
>10min
B-cst upset they went past 48 hrs on MA order
I-create cst drop off return
N-reordering for third time
O-cst calls in to place order
G-cst demands discount
B-have to call store for cst
O-CDA crashes