have to call store for cst escalation to res cst calls about delivery issue snacking when call comes in explain disputing charge w/ bank Vendor/DA is closed Call about order from 2 years ago on hold with store/DA >10min cst calls in to place order cst answers their own question reordering for third time cst upset they went past 48 hrs on MA order CRM won't populate call Sold a HDPP w/ order store asks you to do something they can do Call from Citi Bank cant find order with any given info Someone ordering a gift for someone item is on backorder cst hangs up while on hold create cst drop off return call about damaged vanity cst demands discount cst let's you know "it isnt your fault" cart is done & want to use paypal CDA crashes Bad connection/Hard to hear previous csr left no notes Forgot you were on mute have to call store for cst escalation to res cst calls about delivery issue snacking when call comes in explain disputing charge w/ bank Vendor/DA is closed Call about order from 2 years ago on hold with store/DA >10min cst calls in to place order cst answers their own question reordering for third time cst upset they went past 48 hrs on MA order CRM won't populate call Sold a HDPP w/ order store asks you to do something they can do Call from Citi Bank cant find order with any given info Someone ordering a gift for someone item is on backorder cst hangs up while on hold create cst drop off return call about damaged vanity cst demands discount cst let's you know "it isnt your fault" cart is done & want to use paypal CDA crashes Bad connection/Hard to hear previous csr left no notes Forgot you were on mute
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-have to call store for cst
N-escalation to res
N-cst calls about delivery issue
I-snacking when call comes in
O-explain disputing charge w/ bank
B-Vendor/DA is closed
G-Call about order from 2 years ago
G-on hold with store/DA
>10min
O-cst calls in to place order
I-cst answers their own question
N-reordering for third time
B-cst upset they went past 48 hrs on MA order
G-CRM won't populate call
O-Sold a HDPP w/ order
I-store asks you to do something they can do
B-Call from Citi Bank
N-cant find order with any given info
O-Someone ordering a gift for someone
G-item is on backorder
G-cst hangs up while on hold
I-create cst drop off return
I-call about damaged vanity
G-cst demands discount
B-cst let's you know "it isnt your fault"
N-cart is done & want to use paypal
O-CDA crashes
I-Bad connection/Hard to hear
O-previous csr left no notes
B-Forgot you were on mute