Someone ordering a gift for someone escalation to res Vendor/DA is closed item is on backorder have to call store for cst cant find order with any given info Bad connection/Hard to hear CDA crashes reordering for third time cst calls in to place order Sold a HDPP w/ order Forgot you were on mute cst demands discount on hold with store/DA >10min cst upset they went past 48 hrs on MA order cst hangs up while on hold snacking when call comes in cst calls about delivery issue previous csr left no notes Call from Citi Bank cart is done & want to use paypal Call about order from 2 years ago CRM won't populate call create cst drop off return store asks you to do something they can do cst let's you know "it isnt your fault" cst answers their own question call about damaged vanity explain disputing charge w/ bank Someone ordering a gift for someone escalation to res Vendor/DA is closed item is on backorder have to call store for cst cant find order with any given info Bad connection/Hard to hear CDA crashes reordering for third time cst calls in to place order Sold a HDPP w/ order Forgot you were on mute cst demands discount on hold with store/DA >10min cst upset they went past 48 hrs on MA order cst hangs up while on hold snacking when call comes in cst calls about delivery issue previous csr left no notes Call from Citi Bank cart is done & want to use paypal Call about order from 2 years ago CRM won't populate call create cst drop off return store asks you to do something they can do cst let's you know "it isnt your fault" cst answers their own question call about damaged vanity explain disputing charge w/ bank
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Someone ordering a gift for someone
N-escalation to res
B-Vendor/DA is closed
G-item is on backorder
B-have to call store for cst
N-cant find order with any given info
I-Bad connection/Hard to hear
O-CDA crashes
N-reordering for third time
O-cst calls in to place order
O-Sold a HDPP w/ order
B-Forgot you were on mute
G-cst demands discount
G-on hold with store/DA
>10min
B-cst upset they went past 48 hrs on MA order
G-cst hangs up while on hold
I-snacking when call comes in
N-cst calls about delivery issue
O-previous csr left no notes
B-Call from Citi Bank
N-cart is done & want to use paypal
G-Call about order from 2 years ago
G-CRM won't populate call
I-create cst drop off return
I-store asks you to do something they can do
B-cst let's you know "it isnt your fault"
I-cst answers their own question
I-call about damaged vanity
O-explain disputing charge w/ bank