Booked aHome Advisor/Angie's List/Networx/Ruby Chat callPut the nameof a customer'schild or pet in ajob summaryCorrectlyfilled out aCustomerResolutionForm100%bookingrate forthe dayBrought acall to becoached onto weekly 1:1Booked10 jobs inone dayThanked acustomer forbeing a SPPmember15ins/outsin 1 hour"PERFECTATTENDANCE5 days in arow"Booked anewcommercialcustomerProvided areference fora service wedon't provideTurned a redspace greenon the 3 daycall boardOvercamea PriceShopper"You'vecalled therightplace!""You're goingto love thistechnician,by the way."Booked aComfortAdvisorUsed thecustomer'sname 3xin one callCompleteda HappyCallTook theinitiative tostartoutboundingMade acustomerlaughWent 1 full daywithout anyinaccuracies ina job summaryPlantedthe SPPseedHelped acoworkerBooked asafetyinspectionBooked aHome Advisor/Angie's List/Networx/Ruby Chat callPut the nameof a customer'schild or pet in ajob summaryCorrectlyfilled out aCustomerResolutionForm100%bookingrate forthe dayBrought acall to becoached onto weekly 1:1Booked10 jobs inone dayThanked acustomer forbeing a SPPmember15ins/outsin 1 hour"PERFECTATTENDANCE5 days in arow"Booked anewcommercialcustomerProvided areference fora service wedon't provideTurned a redspace greenon the 3 daycall boardOvercamea PriceShopper"You'vecalled therightplace!""You're goingto love thistechnician,by the way."Booked aComfortAdvisorUsed thecustomer'sname 3xin one callCompleteda HappyCallTook theinitiative tostartoutboundingMade acustomerlaughWent 1 full daywithout anyinaccuracies ina job summaryPlantedthe SPPseedHelped acoworkerBooked asafetyinspection

CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Booked a Home Advisor/ Angie's List/ Networx/ Ruby Chat call
  2. Put the name of a customer's child or pet in a job summary
  3. Correctly filled out a Customer Resolution Form
  4. 100% booking rate for the day
  5. Brought a call to be coached on to weekly 1:1
  6. Booked 10 jobs in one day
  7. Thanked a customer for being a SPP member
  8. 15 ins/outs in 1 hour
  9. "PERFECT ATTENDANCE 5 days in a row"
  10. Booked a new commercial customer
  11. Provided a reference for a service we don't provide
  12. Turned a red space green on the 3 day call board
  13. Overcame a Price Shopper
  14. "You've called the right place!"
  15. "You're going to love this technician, by the way."
  16. Booked a Comfort Advisor
  17. Used the customer's name 3x in one call
  18. Completed a Happy Call
  19. Took the initiative to start outbounding
  20. Made a customer laugh
  21. Went 1 full day without any inaccuracies in a job summary
  22. Planted the SPP seed
  23. Helped a coworker
  24. Booked a safety inspection