"You'vecalled therightplace!"15ins/outsin 1 hourCorrectlyfilled out aCustomerResolutionFormUsed thecustomer'sname 3xin one callBooked aHome Advisor/Angie's List/Networx/Ruby Chat callHelped acoworkerBooked10 jobs inone dayOvercamea PriceShopperTook theinitiative tostartoutbounding"PERFECTATTENDANCE5 days in arow"Booked aComfortAdvisorProvided areference fora service wedon't provideBooked anewcommercialcustomerTurned a redspace greenon the 3 daycall boardCompleteda HappyCallWent 1 full daywithout anyinaccuracies ina job summaryPut the nameof a customer'schild or pet in ajob summary"You're goingto love thistechnician,by the way."Booked asafetyinspectionBrought acall to becoached onto weekly 1:1100%bookingrate forthe dayPlantedthe SPPseedMade acustomerlaughThanked acustomer forbeing a SPPmember"You'vecalled therightplace!"15ins/outsin 1 hourCorrectlyfilled out aCustomerResolutionFormUsed thecustomer'sname 3xin one callBooked aHome Advisor/Angie's List/Networx/Ruby Chat callHelped acoworkerBooked10 jobs inone dayOvercamea PriceShopperTook theinitiative tostartoutbounding"PERFECTATTENDANCE5 days in arow"Booked aComfortAdvisorProvided areference fora service wedon't provideBooked anewcommercialcustomerTurned a redspace greenon the 3 daycall boardCompleteda HappyCallWent 1 full daywithout anyinaccuracies ina job summaryPut the nameof a customer'schild or pet in ajob summary"You're goingto love thistechnician,by the way."Booked asafetyinspectionBrought acall to becoached onto weekly 1:1100%bookingrate forthe dayPlantedthe SPPseedMade acustomerlaughThanked acustomer forbeing a SPPmember

CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "You've called the right place!"
  2. 15 ins/outs in 1 hour
  3. Correctly filled out a Customer Resolution Form
  4. Used the customer's name 3x in one call
  5. Booked a Home Advisor/ Angie's List/ Networx/ Ruby Chat call
  6. Helped a coworker
  7. Booked 10 jobs in one day
  8. Overcame a Price Shopper
  9. Took the initiative to start outbounding
  10. "PERFECT ATTENDANCE 5 days in a row"
  11. Booked a Comfort Advisor
  12. Provided a reference for a service we don't provide
  13. Booked a new commercial customer
  14. Turned a red space green on the 3 day call board
  15. Completed a Happy Call
  16. Went 1 full day without any inaccuracies in a job summary
  17. Put the name of a customer's child or pet in a job summary
  18. "You're going to love this technician, by the way."
  19. Booked a safety inspection
  20. Brought a call to be coached on to weekly 1:1
  21. 100% booking rate for the day
  22. Planted the SPP seed
  23. Made a customer laugh
  24. Thanked a customer for being a SPP member