Provided areference fora service wedon't provideCorrectlyfilled out aCustomerResolutionFormTurned a redspace greenon the 3 daycall boardPlantedthe SPPseedTook theinitiative tostartoutbounding"You'vecalled therightplace!"100%bookingrate forthe day"PERFECTATTENDANCE5 days in arow"Thanked acustomer forbeing a SPPmemberHelped acoworkerWent 1 full daywithout anyinaccuracies ina job summaryCompleteda HappyCallBooked aComfortAdvisorBooked asafetyinspectionMade acustomerlaughBrought acall to becoached onto weekly 1:1Used thecustomer'sname 3xin one call15ins/outsin 1 hourBooked10 jobs inone dayBooked aHome Advisor/Angie's List/Networx/Ruby Chat call"You're goingto love thistechnician,by the way."Overcamea PriceShopperBooked anewcommercialcustomerPut the nameof a customer'schild or pet in ajob summaryProvided areference fora service wedon't provideCorrectlyfilled out aCustomerResolutionFormTurned a redspace greenon the 3 daycall boardPlantedthe SPPseedTook theinitiative tostartoutbounding"You'vecalled therightplace!"100%bookingrate forthe day"PERFECTATTENDANCE5 days in arow"Thanked acustomer forbeing a SPPmemberHelped acoworkerWent 1 full daywithout anyinaccuracies ina job summaryCompleteda HappyCallBooked aComfortAdvisorBooked asafetyinspectionMade acustomerlaughBrought acall to becoached onto weekly 1:1Used thecustomer'sname 3xin one call15ins/outsin 1 hourBooked10 jobs inone dayBooked aHome Advisor/Angie's List/Networx/Ruby Chat call"You're goingto love thistechnician,by the way."Overcamea PriceShopperBooked anewcommercialcustomerPut the nameof a customer'schild or pet in ajob summary

CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided a reference for a service we don't provide
  2. Correctly filled out a Customer Resolution Form
  3. Turned a red space green on the 3 day call board
  4. Planted the SPP seed
  5. Took the initiative to start outbounding
  6. "You've called the right place!"
  7. 100% booking rate for the day
  8. "PERFECT ATTENDANCE 5 days in a row"
  9. Thanked a customer for being a SPP member
  10. Helped a coworker
  11. Went 1 full day without any inaccuracies in a job summary
  12. Completed a Happy Call
  13. Booked a Comfort Advisor
  14. Booked a safety inspection
  15. Made a customer laugh
  16. Brought a call to be coached on to weekly 1:1
  17. Used the customer's name 3x in one call
  18. 15 ins/outs in 1 hour
  19. Booked 10 jobs in one day
  20. Booked a Home Advisor/ Angie's List/ Networx/ Ruby Chat call
  21. "You're going to love this technician, by the way."
  22. Overcame a Price Shopper
  23. Booked a new commercial customer
  24. Put the name of a customer's child or pet in a job summary