Turned a redspace greenon the 3 daycall boardTook theinitiative tostartoutboundingBooked anewcommercialcustomerOvercamea PriceShopperBooked10 jobs inone dayHelped acoworker"You'vecalled therightplace!"Plantedthe SPPseed100%bookingrate forthe dayPut the nameof a customer'schild or pet in ajob summaryBooked aHome Advisor/Angie's List/Networx/Ruby Chat callCorrectlyfilled out aCustomerResolutionFormBrought acall to becoached onto weekly 1:115ins/outsin 1 hourWent 1 full daywithout anyinaccuracies ina job summaryBooked aComfortAdvisorProvided areference fora service wedon't provideBooked asafetyinspectionMade acustomerlaugh"PERFECTATTENDANCE5 days in arow"Thanked acustomer forbeing a SPPmemberUsed thecustomer'sname 3xin one call"You're goingto love thistechnician,by the way."Completeda HappyCallTurned a redspace greenon the 3 daycall boardTook theinitiative tostartoutboundingBooked anewcommercialcustomerOvercamea PriceShopperBooked10 jobs inone dayHelped acoworker"You'vecalled therightplace!"Plantedthe SPPseed100%bookingrate forthe dayPut the nameof a customer'schild or pet in ajob summaryBooked aHome Advisor/Angie's List/Networx/Ruby Chat callCorrectlyfilled out aCustomerResolutionFormBrought acall to becoached onto weekly 1:115ins/outsin 1 hourWent 1 full daywithout anyinaccuracies ina job summaryBooked aComfortAdvisorProvided areference fora service wedon't provideBooked asafetyinspectionMade acustomerlaugh"PERFECTATTENDANCE5 days in arow"Thanked acustomer forbeing a SPPmemberUsed thecustomer'sname 3xin one call"You're goingto love thistechnician,by the way."Completeda HappyCall

CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Turned a red space green on the 3 day call board
  2. Took the initiative to start outbounding
  3. Booked a new commercial customer
  4. Overcame a Price Shopper
  5. Booked 10 jobs in one day
  6. Helped a coworker
  7. "You've called the right place!"
  8. Planted the SPP seed
  9. 100% booking rate for the day
  10. Put the name of a customer's child or pet in a job summary
  11. Booked a Home Advisor/ Angie's List/ Networx/ Ruby Chat call
  12. Correctly filled out a Customer Resolution Form
  13. Brought a call to be coached on to weekly 1:1
  14. 15 ins/outs in 1 hour
  15. Went 1 full day without any inaccuracies in a job summary
  16. Booked a Comfort Advisor
  17. Provided a reference for a service we don't provide
  18. Booked a safety inspection
  19. Made a customer laugh
  20. "PERFECT ATTENDANCE 5 days in a row"
  21. Thanked a customer for being a SPP member
  22. Used the customer's name 3x in one call
  23. "You're going to love this technician, by the way."
  24. Completed a Happy Call