Completeda HappyCallWent 1 full daywithout anyinaccuracies ina job summaryHelped acoworkerPut the nameof a customer'schild or pet in ajob summaryPlantedthe SPPseed"PERFECTATTENDANCE5 days in arow"Brought acall to becoached onto weekly 1:1Turned a redspace greenon the 3 daycall boardMade acustomerlaughOvercamea PriceShopperBooked aHome Advisor/Angie's List/Networx/Ruby Chat call"You're goingto love thistechnician,by the way."Provided areference fora service wedon't provideBooked10 jobs inone day100%bookingrate forthe dayThanked acustomer forbeing a SPPmemberBooked anewcommercialcustomerBooked aComfortAdvisorBooked asafetyinspectionCorrectlyfilled out aCustomerResolutionFormTook theinitiative tostartoutboundingUsed thecustomer'sname 3xin one call"You'vecalled therightplace!"15ins/outsin 1 hourCompleteda HappyCallWent 1 full daywithout anyinaccuracies ina job summaryHelped acoworkerPut the nameof a customer'schild or pet in ajob summaryPlantedthe SPPseed"PERFECTATTENDANCE5 days in arow"Brought acall to becoached onto weekly 1:1Turned a redspace greenon the 3 daycall boardMade acustomerlaughOvercamea PriceShopperBooked aHome Advisor/Angie's List/Networx/Ruby Chat call"You're goingto love thistechnician,by the way."Provided areference fora service wedon't provideBooked10 jobs inone day100%bookingrate forthe dayThanked acustomer forbeing a SPPmemberBooked anewcommercialcustomerBooked aComfortAdvisorBooked asafetyinspectionCorrectlyfilled out aCustomerResolutionFormTook theinitiative tostartoutboundingUsed thecustomer'sname 3xin one call"You'vecalled therightplace!"15ins/outsin 1 hour

CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed a Happy Call
  2. Went 1 full day without any inaccuracies in a job summary
  3. Helped a coworker
  4. Put the name of a customer's child or pet in a job summary
  5. Planted the SPP seed
  6. "PERFECT ATTENDANCE 5 days in a row"
  7. Brought a call to be coached on to weekly 1:1
  8. Turned a red space green on the 3 day call board
  9. Made a customer laugh
  10. Overcame a Price Shopper
  11. Booked a Home Advisor/ Angie's List/ Networx/ Ruby Chat call
  12. "You're going to love this technician, by the way."
  13. Provided a reference for a service we don't provide
  14. Booked 10 jobs in one day
  15. 100% booking rate for the day
  16. Thanked a customer for being a SPP member
  17. Booked a new commercial customer
  18. Booked a Comfort Advisor
  19. Booked a safety inspection
  20. Correctly filled out a Customer Resolution Form
  21. Took the initiative to start outbounding
  22. Used the customer's name 3x in one call
  23. "You've called the right place!"
  24. 15 ins/outs in 1 hour