Brought acall to becoached onto weekly 1:1Plantedthe SPPseedHelped acoworkerCompleteda HappyCallTook theinitiative tostartoutboundingCorrectlyfilled out aCustomerResolutionFormThanked acustomer forbeing a SPPmemberBooked10 jobs inone dayBooked asafetyinspectionBooked aHome Advisor/Angie's List/Networx/Ruby Chat callWent 1 full daywithout anyinaccuracies ina job summaryUsed thecustomer'sname 3xin one call15ins/outsin 1 hour"PERFECTATTENDANCE5 days in arow""You'vecalled therightplace!"Put the nameof a customer'schild or pet in ajob summaryProvided areference fora service wedon't provideOvercamea PriceShopperBooked anewcommercialcustomerMade acustomerlaugh100%bookingrate forthe dayTurned a redspace greenon the 3 daycall board"You're goingto love thistechnician,by the way."Booked aComfortAdvisorBrought acall to becoached onto weekly 1:1Plantedthe SPPseedHelped acoworkerCompleteda HappyCallTook theinitiative tostartoutboundingCorrectlyfilled out aCustomerResolutionFormThanked acustomer forbeing a SPPmemberBooked10 jobs inone dayBooked asafetyinspectionBooked aHome Advisor/Angie's List/Networx/Ruby Chat callWent 1 full daywithout anyinaccuracies ina job summaryUsed thecustomer'sname 3xin one call15ins/outsin 1 hour"PERFECTATTENDANCE5 days in arow""You'vecalled therightplace!"Put the nameof a customer'schild or pet in ajob summaryProvided areference fora service wedon't provideOvercamea PriceShopperBooked anewcommercialcustomerMade acustomerlaugh100%bookingrate forthe dayTurned a redspace greenon the 3 daycall board"You're goingto love thistechnician,by the way."Booked aComfortAdvisor

CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Brought a call to be coached on to weekly 1:1
  2. Planted the SPP seed
  3. Helped a coworker
  4. Completed a Happy Call
  5. Took the initiative to start outbounding
  6. Correctly filled out a Customer Resolution Form
  7. Thanked a customer for being a SPP member
  8. Booked 10 jobs in one day
  9. Booked a safety inspection
  10. Booked a Home Advisor/ Angie's List/ Networx/ Ruby Chat call
  11. Went 1 full day without any inaccuracies in a job summary
  12. Used the customer's name 3x in one call
  13. 15 ins/outs in 1 hour
  14. "PERFECT ATTENDANCE 5 days in a row"
  15. "You've called the right place!"
  16. Put the name of a customer's child or pet in a job summary
  17. Provided a reference for a service we don't provide
  18. Overcame a Price Shopper
  19. Booked a new commercial customer
  20. Made a customer laugh
  21. 100% booking rate for the day
  22. Turned a red space green on the 3 day call board
  23. "You're going to love this technician, by the way."
  24. Booked a Comfort Advisor