Customer refuses to troubleshoot Cust called in on the problem line Customer wants a credit "It was working yesterday" Modem offline bc it's actually unplugged "It's an ongoing issue" "You're blocking our ports!" "I'm losing x amount of money!" You can't understand their accent "I can't hear you speak up" "It's not my equipment it's yours!" Available time!!!! "Unplug what?" Outage One of our tools crash Mistakes a router for their modem "I'm reporting you to the BBB" Customer upset you aren't a psychic "I'm a business!" "report your calls" Mistransfer "I want a sup!" "Sales lied to me!" Customer doesn't let you get a word in Customer refuses to troubleshoot Cust called in on the problem line Customer wants a credit "It was working yesterday" Modem offline bc it's actually unplugged "It's an ongoing issue" "You're blocking our ports!" "I'm losing x amount of money!" You can't understand their accent "I can't hear you speak up" "It's not my equipment it's yours!" Available time!!!! "Unplug what?" Outage One of our tools crash Mistakes a router for their modem "I'm reporting you to the BBB" Customer upset you aren't a psychic "I'm a business!" "report your calls" Mistransfer "I want a sup!" "Sales lied to me!" Customer doesn't let you get a word in
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Customer refuses to troubleshoot
Cust called in on the problem line
Customer wants a credit
"It was working yesterday"
Modem offline bc it's actually unplugged
"It's an ongoing issue"
"You're blocking our ports!"
"I'm losing x amount of money!"
You can't understand their accent
"I can't hear you speak up"
"It's not my equipment it's yours!"
Available time!!!!
"Unplug what?"
Outage
One of our tools crash
Mistakes a router for their modem
"I'm reporting you to the BBB"
Customer upset you aren't a psychic
"I'm a business!"
"report your calls"
Mistransfer
"I want a sup!"
"Sales lied to me!"
Customer doesn't let you get a word in