New Hire Setup Mobile Device Issue WFH user Used Admin Credentials Access Issue Answered call from someone you know Hardware Issue VPN Issue Used Zoom to remote into users machine Created 15+ Tickets Answered question in Team hangout Ping ID Issue Created 10+ Tickets General question Created 15+ Tickets Posted Question in SD/PUB Slack User called from Different country AD Pwd Reset/Unlock Learned new detail about coworker Created 5+ Tickets Proxy Issue Answered Question in SD/PUB Slack Created 15+ Tickets Had a coffee chat w/coworker Created 10+ Tickets Shoulder Tap TouchPoint Issue Exercised for 5 min. Escalated Ticket New Hire Setup Mobile Device Issue WFH user Used Admin Credentials Access Issue Answered call from someone you know Hardware Issue VPN Issue Used Zoom to remote into users machine Created 15+ Tickets Answered question in Team hangout Ping ID Issue Created 10+ Tickets General question Created 15+ Tickets Posted Question in SD/PUB Slack User called from Different country AD Pwd Reset/Unlock Learned new detail about coworker Created 5+ Tickets Proxy Issue Answered Question in SD/PUB Slack Created 15+ Tickets Had a coffee chat w/coworker Created 10+ Tickets Shoulder Tap TouchPoint Issue Exercised for 5 min. Escalated Ticket
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
New Hire Setup
Mobile Device Issue
WFH user
Used Admin Credentials
Access Issue
Answered call from someone you know
Hardware Issue
VPN Issue
Used Zoom to remote into users machine
Created 15+ Tickets
Answered question in Team hangout
Ping ID Issue
Created 10+ Tickets
General question
Created 15+ Tickets
Posted Question in SD/PUB Slack
User called from Different country
AD Pwd Reset/Unlock
Learned new detail about coworker
Created 5+ Tickets
Proxy Issue
Answered Question in SD/PUB Slack
Created 15+ Tickets
Had a coffee chat w/coworker
Created 10+ Tickets
Shoulder Tap
TouchPoint Issue
Exercised for 5 min.
Escalated Ticket