Balance score card Higher than 85 0 occurrences Call Strategy 89.1% - 90% 100% Accuracy 10 completed surveys Hold time under 40 sec Balance score card Higher than 90 5 completed surveys CSS Score 95% - 99% Call Strategy 80% - 89% 0 PHI 50% - 59% transfer rate Adherence higher than 92.1% NIT less than 16.9% FCR 100% Call Strategy 91% - 100% 60% or higher transfer rate NIT 21% - 17% CSS Score 100% Adherence 88.1% - 92% 0 Rona Calls FCR 90% - 99% Balance score card Higher than 100 Wrap time under 40 sec Balance score card Higher than 85 0 occurrences Call Strategy 89.1% - 90% 100% Accuracy 10 completed surveys Hold time under 40 sec Balance score card Higher than 90 5 completed surveys CSS Score 95% - 99% Call Strategy 80% - 89% 0 PHI 50% - 59% transfer rate Adherence higher than 92.1% NIT less than 16.9% FCR 100% Call Strategy 91% - 100% 60% or higher transfer rate NIT 21% - 17% CSS Score 100% Adherence 88.1% - 92% 0 Rona Calls FCR 90% - 99% Balance score card Higher than 100 Wrap time under 40 sec
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Balance score card Higher than 85
0 occurrences
Call Strategy 89.1% - 90%
100% Accuracy
10 completed surveys
Hold time under 40 sec
Balance score card Higher than 90
5 completed surveys
CSS Score 95% - 99%
Call Strategy 80% - 89%
0 PHI
50% - 59% transfer rate
Adherence higher than 92.1%
NIT less than 16.9%
FCR 100%
Call Strategy 91% - 100%
60% or higher transfer rate
NIT 21% - 17%
CSS Score 100%
Adherence 88.1% - 92%
0 Rona Calls
FCR 90% - 99%
Balance score card Higher than 100
Wrap time under 40 sec