Call Strategy 89.1% - 90% FCR 90% - 99% Call Strategy 80% - 89% Wrap time under 40 sec Call Strategy 91% - 100% Hold time under 40 sec CSS Score 100% CSS Score 95% - 99% NIT less than 16.9% 60% or higher transfer rate NIT 21% - 17% 0 PHI 5 completed surveys 10 completed surveys 0 Rona Calls 0 occurrences 100% Accuracy Balance score card Higher than 90 Adherence higher than 92.1% Balance score card Higher than 100 FCR 100% Balance score card Higher than 85 50% - 59% transfer rate Adherence 88.1% - 92% Call Strategy 89.1% - 90% FCR 90% - 99% Call Strategy 80% - 89% Wrap time under 40 sec Call Strategy 91% - 100% Hold time under 40 sec CSS Score 100% CSS Score 95% - 99% NIT less than 16.9% 60% or higher transfer rate NIT 21% - 17% 0 PHI 5 completed surveys 10 completed surveys 0 Rona Calls 0 occurrences 100% Accuracy Balance score card Higher than 90 Adherence higher than 92.1% Balance score card Higher than 100 FCR 100% Balance score card Higher than 85 50% - 59% transfer rate Adherence 88.1% - 92%
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Call Strategy 89.1% - 90%
FCR 90% - 99%
Call Strategy 80% - 89%
Wrap time under 40 sec
Call Strategy 91% - 100%
Hold time under 40 sec
CSS Score 100%
CSS Score 95% - 99%
NIT less than 16.9%
60% or higher transfer rate
NIT 21% - 17%
0 PHI
5 completed surveys
10 completed surveys
0 Rona Calls
0 occurrences
100% Accuracy
Balance score card Higher than 90
Adherence higher than 92.1%
Balance score card Higher than 100
FCR 100%
Balance score card Higher than 85
50% - 59% transfer rate
Adherence 88.1% - 92%