0 Rona Calls Balance score card Higher than 85 FCR 100% 0 PHI Balance score card Higher than 100 10 completed surveys NIT less than 16.9% Hold time under 40 sec FCR 90% - 99% Adherence higher than 92.1% 60% or higher transfer rate CSS Score 95% - 99% Call Strategy 89.1% - 90% 100% Accuracy Balance score card Higher than 90 0 occurrences Adherence 88.1% - 92% NIT 21% - 17% Call Strategy 80% - 89% Wrap time under 40 sec 50% - 59% transfer rate CSS Score 100% Call Strategy 91% - 100% 5 completed surveys 0 Rona Calls Balance score card Higher than 85 FCR 100% 0 PHI Balance score card Higher than 100 10 completed surveys NIT less than 16.9% Hold time under 40 sec FCR 90% - 99% Adherence higher than 92.1% 60% or higher transfer rate CSS Score 95% - 99% Call Strategy 89.1% - 90% 100% Accuracy Balance score card Higher than 90 0 occurrences Adherence 88.1% - 92% NIT 21% - 17% Call Strategy 80% - 89% Wrap time under 40 sec 50% - 59% transfer rate CSS Score 100% Call Strategy 91% - 100% 5 completed surveys
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
0 Rona Calls
Balance score card Higher than 85
FCR 100%
0 PHI
Balance score card Higher than 100
10 completed surveys
NIT less than 16.9%
Hold time under 40 sec
FCR 90% - 99%
Adherence higher than 92.1%
60% or higher transfer rate
CSS Score 95% - 99%
Call Strategy 89.1% - 90%
100% Accuracy
Balance score card Higher than 90
0 occurrences
Adherence 88.1% - 92%
NIT 21% - 17%
Call Strategy 80% - 89%
Wrap time under 40 sec
50% - 59% transfer rate
CSS Score 100%
Call Strategy 91% - 100%
5 completed surveys