NIT 21% - 17% FCR 90% - 99% 5 completed surveys Adherence 88.1% - 92% FCR 100% 0 PHI 0 occurrences 50% - 59% transfer rate Call Strategy 89.1% - 90% Balance score card Higher than 100 NIT less than 16.9% 0 Rona Calls 100% Accuracy Adherence higher than 92.1% Balance score card Higher than 90 Call Strategy 91% - 100% CSS Score 100% Wrap time under 40 sec 10 completed surveys 60% or higher transfer rate CSS Score 95% - 99% Call Strategy 80% - 89% Balance score card Higher than 85 Hold time under 40 sec NIT 21% - 17% FCR 90% - 99% 5 completed surveys Adherence 88.1% - 92% FCR 100% 0 PHI 0 occurrences 50% - 59% transfer rate Call Strategy 89.1% - 90% Balance score card Higher than 100 NIT less than 16.9% 0 Rona Calls 100% Accuracy Adherence higher than 92.1% Balance score card Higher than 90 Call Strategy 91% - 100% CSS Score 100% Wrap time under 40 sec 10 completed surveys 60% or higher transfer rate CSS Score 95% - 99% Call Strategy 80% - 89% Balance score card Higher than 85 Hold time under 40 sec
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
NIT 21% - 17%
FCR 90% - 99%
5 completed surveys
Adherence 88.1% - 92%
FCR 100%
0 PHI
0 occurrences
50% - 59% transfer rate
Call Strategy 89.1% - 90%
Balance score card Higher than 100
NIT less than 16.9%
0 Rona Calls
100% Accuracy
Adherence higher than 92.1%
Balance score card Higher than 90
Call Strategy 91% - 100%
CSS Score 100%
Wrap time under 40 sec
10 completed surveys
60% or higher transfer rate
CSS Score 95% - 99%
Call Strategy 80% - 89%
Balance score card Higher than 85
Hold time under 40 sec