60% or higher transfer rate Adherence higher than 92.1% Hold time under 40 sec 0 occurrences Balance score card Higher than 100 NIT 21% - 17% Wrap time under 40 sec FCR 90% - 99% CSS Score 95% - 99% Call Strategy 80% - 89% 5 completed surveys Adherence 88.1% - 92% 100% Accuracy Call Strategy 89.1% - 90% 10 completed surveys CSS Score 100% 50% - 59% transfer rate 0 PHI NIT less than 16.9% Call Strategy 91% - 100% Balance score card Higher than 85 Balance score card Higher than 90 0 Rona Calls FCR 100% 60% or higher transfer rate Adherence higher than 92.1% Hold time under 40 sec 0 occurrences Balance score card Higher than 100 NIT 21% - 17% Wrap time under 40 sec FCR 90% - 99% CSS Score 95% - 99% Call Strategy 80% - 89% 5 completed surveys Adherence 88.1% - 92% 100% Accuracy Call Strategy 89.1% - 90% 10 completed surveys CSS Score 100% 50% - 59% transfer rate 0 PHI NIT less than 16.9% Call Strategy 91% - 100% Balance score card Higher than 85 Balance score card Higher than 90 0 Rona Calls FCR 100%
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
60% or higher transfer rate
Adherence higher than 92.1%
Hold time under 40 sec
0 occurrences
Balance score card Higher than 100
NIT 21% - 17%
Wrap time under 40 sec
FCR 90% - 99%
CSS Score 95% - 99%
Call Strategy 80% - 89%
5 completed surveys
Adherence 88.1% - 92%
100% Accuracy
Call Strategy 89.1% - 90%
10 completed surveys
CSS Score 100%
50% - 59% transfer rate
0 PHI
NIT less than 16.9%
Call Strategy 91% - 100%
Balance score card Higher than 85
Balance score card Higher than 90
0 Rona Calls
FCR 100%