FCR 100% Adherence higher than 92.1% Balance score card Higher than 85 CSS Score 95% - 99% 100% Accuracy 50% - 59% transfer rate 0 Rona Calls Call Strategy 80% - 89% Call Strategy 89.1% - 90% Wrap time under 40 sec 0 occurrences Hold time under 40 sec 60% or higher transfer rate 5 completed surveys Balance score card Higher than 90 NIT less than 16.9% CSS Score 100% Adherence 88.1% - 92% 10 completed surveys Call Strategy 91% - 100% Balance score card Higher than 100 NIT 21% - 17% 0 PHI FCR 90% - 99% FCR 100% Adherence higher than 92.1% Balance score card Higher than 85 CSS Score 95% - 99% 100% Accuracy 50% - 59% transfer rate 0 Rona Calls Call Strategy 80% - 89% Call Strategy 89.1% - 90% Wrap time under 40 sec 0 occurrences Hold time under 40 sec 60% or higher transfer rate 5 completed surveys Balance score card Higher than 90 NIT less than 16.9% CSS Score 100% Adherence 88.1% - 92% 10 completed surveys Call Strategy 91% - 100% Balance score card Higher than 100 NIT 21% - 17% 0 PHI FCR 90% - 99%
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
FCR 100%
Adherence higher than 92.1%
Balance score card Higher than 85
CSS Score 95% - 99%
100% Accuracy
50% - 59% transfer rate
0 Rona Calls
Call Strategy 80% - 89%
Call Strategy 89.1% - 90%
Wrap time under 40 sec
0 occurrences
Hold time under 40 sec
60% or higher transfer rate
5 completed surveys
Balance score card Higher than 90
NIT less than 16.9%
CSS Score 100%
Adherence 88.1% - 92%
10 completed surveys
Call Strategy 91% - 100%
Balance score card Higher than 100
NIT 21% - 17%
0 PHI
FCR 90% - 99%