CSS Score 95% - 99% 50% - 59% transfer rate 10 completed surveys 0 PHI Call Strategy 80% - 89% Hold time under 40 sec Wrap time under 40 sec Adherence 88.1% - 92% 60% or higher transfer rate 0 Rona Calls 100% Accuracy NIT less than 16.9% Balance score card Higher than 90 Call Strategy 89.1% - 90% Balance score card Higher than 100 5 completed surveys Call Strategy 91% - 100% FCR 90% - 99% 0 occurrences NIT 21% - 17% FCR 100% Adherence higher than 92.1% Balance score card Higher than 85 CSS Score 100% CSS Score 95% - 99% 50% - 59% transfer rate 10 completed surveys 0 PHI Call Strategy 80% - 89% Hold time under 40 sec Wrap time under 40 sec Adherence 88.1% - 92% 60% or higher transfer rate 0 Rona Calls 100% Accuracy NIT less than 16.9% Balance score card Higher than 90 Call Strategy 89.1% - 90% Balance score card Higher than 100 5 completed surveys Call Strategy 91% - 100% FCR 90% - 99% 0 occurrences NIT 21% - 17% FCR 100% Adherence higher than 92.1% Balance score card Higher than 85 CSS Score 100%
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
CSS Score 95% - 99%
50% - 59% transfer rate
10 completed surveys
0 PHI
Call Strategy 80% - 89%
Hold time under 40 sec
Wrap time under 40 sec
Adherence 88.1% - 92%
60% or higher transfer rate
0 Rona Calls
100% Accuracy
NIT less than 16.9%
Balance score card Higher than 90
Call Strategy 89.1% - 90%
Balance score card Higher than 100
5 completed surveys
Call Strategy 91% - 100%
FCR 90% - 99%
0 occurrences
NIT 21% - 17%
FCR 100%
Adherence higher than 92.1%
Balance score card Higher than 85
CSS Score 100%