Balance score card Higher than 90 Balance score card Higher than 100 Call Strategy 80% - 89% Wrap time under 40 sec NIT less than 16.9% 50% - 59% transfer rate Call Strategy 91% - 100% 60% or higher transfer rate 100% Accuracy 0 occurrences Adherence 88.1% - 92% FCR 100% 0 PHI CSS Score 100% NIT 21% - 17% CSS Score 95% - 99% 0 Rona Calls Balance score card Higher than 85 5 completed surveys FCR 90% - 99% Hold time under 40 sec 10 completed surveys Call Strategy 89.1% - 90% Adherence higher than 92.1% Balance score card Higher than 90 Balance score card Higher than 100 Call Strategy 80% - 89% Wrap time under 40 sec NIT less than 16.9% 50% - 59% transfer rate Call Strategy 91% - 100% 60% or higher transfer rate 100% Accuracy 0 occurrences Adherence 88.1% - 92% FCR 100% 0 PHI CSS Score 100% NIT 21% - 17% CSS Score 95% - 99% 0 Rona Calls Balance score card Higher than 85 5 completed surveys FCR 90% - 99% Hold time under 40 sec 10 completed surveys Call Strategy 89.1% - 90% Adherence higher than 92.1%
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Balance score card Higher than 90
Balance score card Higher than 100
Call Strategy 80% - 89%
Wrap time under 40 sec
NIT less than 16.9%
50% - 59% transfer rate
Call Strategy 91% - 100%
60% or higher transfer rate
100% Accuracy
0 occurrences
Adherence 88.1% - 92%
FCR 100%
0 PHI
CSS Score 100%
NIT 21% - 17%
CSS Score 95% - 99%
0 Rona Calls
Balance score card Higher than 85
5 completed surveys
FCR 90% - 99%
Hold time under 40 sec
10 completed surveys
Call Strategy 89.1% - 90%
Adherence higher than 92.1%