FCR 90% - 99% Hold time under 40 sec NIT less than 16.9% Balance score card Higher than 85 FCR 100% Call Strategy 89.1% - 90% 0 PHI 0 Rona Calls 50% - 59% transfer rate CSS Score 100% Call Strategy 80% - 89% NIT 21% - 17% Wrap time under 40 sec 60% or higher transfer rate Adherence higher than 92.1% 0 occurrences 100% Accuracy Call Strategy 91% - 100% Balance score card Higher than 100 Balance score card Higher than 90 Adherence 88.1% - 92% 10 completed surveys 5 completed surveys CSS Score 95% - 99% FCR 90% - 99% Hold time under 40 sec NIT less than 16.9% Balance score card Higher than 85 FCR 100% Call Strategy 89.1% - 90% 0 PHI 0 Rona Calls 50% - 59% transfer rate CSS Score 100% Call Strategy 80% - 89% NIT 21% - 17% Wrap time under 40 sec 60% or higher transfer rate Adherence higher than 92.1% 0 occurrences 100% Accuracy Call Strategy 91% - 100% Balance score card Higher than 100 Balance score card Higher than 90 Adherence 88.1% - 92% 10 completed surveys 5 completed surveys CSS Score 95% - 99%
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
FCR 90% - 99%
Hold time under 40 sec
NIT less than 16.9%
Balance score card Higher than 85
FCR 100%
Call Strategy 89.1% - 90%
0 PHI
0 Rona Calls
50% - 59% transfer rate
CSS Score 100%
Call Strategy 80% - 89%
NIT 21% - 17%
Wrap time under 40 sec
60% or higher transfer rate
Adherence higher than 92.1%
0 occurrences
100% Accuracy
Call Strategy 91% - 100%
Balance score card Higher than 100
Balance score card Higher than 90
Adherence 88.1% - 92%
10 completed surveys
5 completed surveys
CSS Score 95% - 99%