Wrap time under 40 sec 0 PHI Adherence 88.1% - 92% Call Strategy 89.1% - 90% 5 completed surveys Balance score card Higher than 90 FCR 100% 60% or higher transfer rate Balance score card Higher than 100 Adherence higher than 92.1% Balance score card Higher than 85 0 Rona Calls 50% - 59% transfer rate 10 completed surveys CSS Score 100% 0 occurrences FCR 90% - 99% NIT 21% - 17% 100% Accuracy Call Strategy 91% - 100% Hold time under 40 sec Call Strategy 80% - 89% NIT less than 16.9% CSS Score 95% - 99% Wrap time under 40 sec 0 PHI Adherence 88.1% - 92% Call Strategy 89.1% - 90% 5 completed surveys Balance score card Higher than 90 FCR 100% 60% or higher transfer rate Balance score card Higher than 100 Adherence higher than 92.1% Balance score card Higher than 85 0 Rona Calls 50% - 59% transfer rate 10 completed surveys CSS Score 100% 0 occurrences FCR 90% - 99% NIT 21% - 17% 100% Accuracy Call Strategy 91% - 100% Hold time under 40 sec Call Strategy 80% - 89% NIT less than 16.9% CSS Score 95% - 99%
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Wrap time under 40 sec
0 PHI
Adherence 88.1% - 92%
Call Strategy 89.1% - 90%
5 completed surveys
Balance score card Higher than 90
FCR 100%
60% or higher transfer rate
Balance score card Higher than 100
Adherence higher than 92.1%
Balance score card Higher than 85
0 Rona Calls
50% - 59% transfer rate
10 completed surveys
CSS Score 100%
0 occurrences
FCR 90% - 99%
NIT 21% - 17%
100% Accuracy
Call Strategy 91% - 100%
Hold time under 40 sec
Call Strategy 80% - 89%
NIT less than 16.9%
CSS Score 95% - 99%