50% - 59% transfer rate 60% or higher transfer rate Balance score card Higher than 100 0 occurrences 0 Rona Calls FCR 90% - 99% 100% Accuracy Call Strategy 89.1% - 90% 5 completed surveys NIT less than 16.9% Balance score card Higher than 90 CSS Score 100% FCR 100% 0 PHI Adherence higher than 92.1% Balance score card Higher than 85 10 completed surveys NIT 21% - 17% Wrap time under 40 sec Adherence 88.1% - 92% Hold time under 40 sec Call Strategy 91% - 100% CSS Score 95% - 99% Call Strategy 80% - 89% 50% - 59% transfer rate 60% or higher transfer rate Balance score card Higher than 100 0 occurrences 0 Rona Calls FCR 90% - 99% 100% Accuracy Call Strategy 89.1% - 90% 5 completed surveys NIT less than 16.9% Balance score card Higher than 90 CSS Score 100% FCR 100% 0 PHI Adherence higher than 92.1% Balance score card Higher than 85 10 completed surveys NIT 21% - 17% Wrap time under 40 sec Adherence 88.1% - 92% Hold time under 40 sec Call Strategy 91% - 100% CSS Score 95% - 99% Call Strategy 80% - 89%
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
50% - 59% transfer rate
60% or higher transfer rate
Balance score card Higher than 100
0 occurrences
0 Rona Calls
FCR 90% - 99%
100% Accuracy
Call Strategy 89.1% - 90%
5 completed surveys
NIT less than 16.9%
Balance score card Higher than 90
CSS Score 100%
FCR 100%
0 PHI
Adherence higher than 92.1%
Balance score card Higher than 85
10 completed surveys
NIT 21% - 17%
Wrap time under 40 sec
Adherence 88.1% - 92%
Hold time under 40 sec
Call Strategy 91% - 100%
CSS Score 95% - 99%
Call Strategy 80% - 89%