Call Strategy 91% - 100% Call Strategy 80% - 89% 10 completed surveys FCR 100% 50% - 59% transfer rate CSS Score 95% - 99% 60% or higher transfer rate Balance score card Higher than 85 0 PHI 100% Accuracy Adherence 88.1% - 92% Call Strategy 89.1% - 90% FCR 90% - 99% Wrap time under 40 sec NIT less than 16.9% CSS Score 100% NIT 21% - 17% Hold time under 40 sec 0 occurrences 0 Rona Calls Balance score card Higher than 100 Adherence higher than 92.1% Balance score card Higher than 90 5 completed surveys Call Strategy 91% - 100% Call Strategy 80% - 89% 10 completed surveys FCR 100% 50% - 59% transfer rate CSS Score 95% - 99% 60% or higher transfer rate Balance score card Higher than 85 0 PHI 100% Accuracy Adherence 88.1% - 92% Call Strategy 89.1% - 90% FCR 90% - 99% Wrap time under 40 sec NIT less than 16.9% CSS Score 100% NIT 21% - 17% Hold time under 40 sec 0 occurrences 0 Rona Calls Balance score card Higher than 100 Adherence higher than 92.1% Balance score card Higher than 90 5 completed surveys
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Call Strategy 91% - 100%
Call Strategy 80% - 89%
10 completed surveys
FCR 100%
50% - 59% transfer rate
CSS Score 95% - 99%
60% or higher transfer rate
Balance score card Higher than 85
0 PHI
100% Accuracy
Adherence 88.1% - 92%
Call Strategy 89.1% - 90%
FCR 90% - 99%
Wrap time under 40 sec
NIT less than 16.9%
CSS Score 100%
NIT 21% - 17%
Hold time under 40 sec
0 occurrences
0 Rona Calls
Balance score card Higher than 100
Adherence higher than 92.1%
Balance score card Higher than 90
5 completed surveys