Mypleasure!HoweverMay I askyou toholdplease?CustomerIDSure!Here aresomeoptions...IunderstandMr./Mrs.___I'll behappy tofind theanswer.ReferencenumberCertainly!Have youconsidered?YesI/wecan!Weappreciateyourbusiness.I will inviteanotherrepresentativeon the line.Whatwould youlike me todo for you?To makethingseasier...Wouldyou bewillingto...?Iapologize.I'll checkmyresources.Howmay Ihelp?YesAbsolutely!"We" atFidelityInvestments...Mypleasure!HoweverMay I askyou toholdplease?CustomerIDSure!Here aresomeoptions...IunderstandMr./Mrs.___I'll behappy tofind theanswer.ReferencenumberCertainly!Have youconsidered?YesI/wecan!Weappreciateyourbusiness.I will inviteanotherrepresentativeon the line.Whatwould youlike me todo for you?To makethingseasier...Wouldyou bewillingto...?Iapologize.I'll checkmyresources.Howmay Ihelp?YesAbsolutely!"We" atFidelityInvestments...

Word to Use for CEI Success - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. My pleasure!
  2. However
  3. May I ask you to hold please?
  4. Customer ID
  5. Sure!
  6. Here are some options...
  7. I understand
  8. Mr./Mrs.___
  9. I'll be happy to find the answer.
  10. Reference number
  11. Certainly!
  12. Have you considered?
  13. Yes I/we can!
  14. We appreciate your business.
  15. I will invite another representative on the line.
  16. What would you like me to do for you?
  17. To make things easier...
  18. Would you be willing to...?
  19. I apologize.
  20. I'll check my resources.
  21. How may I help?
  22. Yes
  23. Absolutely!
  24. "We" at Fidelity Investments...