IunderstandMypleasure!Certainly!CustomerIDI will inviteanotherrepresentativeon the line.I'll checkmyresources.Sure!Whatwould youlike me todo for you?To makethingseasier...ReferencenumberHere aresomeoptions...Have youconsidered?"We" atFidelityInvestments...Weappreciateyourbusiness.Mr./Mrs.___May I askyou toholdplease?YesHowmay Ihelp?YesI/wecan!I'll behappy tofind theanswer.HoweverWouldyou bewillingto...?Iapologize.Absolutely!IunderstandMypleasure!Certainly!CustomerIDI will inviteanotherrepresentativeon the line.I'll checkmyresources.Sure!Whatwould youlike me todo for you?To makethingseasier...ReferencenumberHere aresomeoptions...Have youconsidered?"We" atFidelityInvestments...Weappreciateyourbusiness.Mr./Mrs.___May I askyou toholdplease?YesHowmay Ihelp?YesI/wecan!I'll behappy tofind theanswer.HoweverWouldyou bewillingto...?Iapologize.Absolutely!

Word to Use for CEI Success - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I understand
  2. My pleasure!
  3. Certainly!
  4. Customer ID
  5. I will invite another representative on the line.
  6. I'll check my resources.
  7. Sure!
  8. What would you like me to do for you?
  9. To make things easier...
  10. Reference number
  11. Here are some options...
  12. Have you considered?
  13. "We" at Fidelity Investments...
  14. We appreciate your business.
  15. Mr./Mrs.___
  16. May I ask you to hold please?
  17. Yes
  18. How may I help?
  19. Yes I/we can!
  20. I'll be happy to find the answer.
  21. However
  22. Would you be willing to...?
  23. I apologize.
  24. Absolutely!