YesMypleasure!I will inviteanotherrepresentativeon the line.Whatwould youlike me todo for you?May I askyou toholdplease?ReferencenumberIunderstandHere aresomeoptions...To makethingseasier...Absolutely!Certainly!YesI/wecan!Iapologize.Wouldyou bewillingto...?I'll checkmyresources.Mr./Mrs.___I'll behappy tofind theanswer.CustomerIDHowmay Ihelp?Weappreciateyourbusiness."We" atFidelityInvestments...HoweverSure!Have youconsidered?YesMypleasure!I will inviteanotherrepresentativeon the line.Whatwould youlike me todo for you?May I askyou toholdplease?ReferencenumberIunderstandHere aresomeoptions...To makethingseasier...Absolutely!Certainly!YesI/wecan!Iapologize.Wouldyou bewillingto...?I'll checkmyresources.Mr./Mrs.___I'll behappy tofind theanswer.CustomerIDHowmay Ihelp?Weappreciateyourbusiness."We" atFidelityInvestments...HoweverSure!Have youconsidered?

Word to Use for CEI Success - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Yes
  2. My pleasure!
  3. I will invite another representative on the line.
  4. What would you like me to do for you?
  5. May I ask you to hold please?
  6. Reference number
  7. I understand
  8. Here are some options...
  9. To make things easier...
  10. Absolutely!
  11. Certainly!
  12. Yes I/we can!
  13. I apologize.
  14. Would you be willing to...?
  15. I'll check my resources.
  16. Mr./Mrs.___
  17. I'll be happy to find the answer.
  18. Customer ID
  19. How may I help?
  20. We appreciate your business.
  21. "We" at Fidelity Investments...
  22. However
  23. Sure!
  24. Have you considered?