Iapologize.Mypleasure!Mr./Mrs.___Whatwould youlike me todo for you?CustomerIDTo makethingseasier...I'll behappy tofind theanswer.ReferencenumberHoweverAbsolutely!Certainly!YesI'll checkmyresources.May I askyou toholdplease?"We" atFidelityInvestments...I will inviteanotherrepresentativeon the line.Sure!Howmay Ihelp?Here aresomeoptions...YesI/wecan!IunderstandWeappreciateyourbusiness.Have youconsidered?Wouldyou bewillingto...?Iapologize.Mypleasure!Mr./Mrs.___Whatwould youlike me todo for you?CustomerIDTo makethingseasier...I'll behappy tofind theanswer.ReferencenumberHoweverAbsolutely!Certainly!YesI'll checkmyresources.May I askyou toholdplease?"We" atFidelityInvestments...I will inviteanotherrepresentativeon the line.Sure!Howmay Ihelp?Here aresomeoptions...YesI/wecan!IunderstandWeappreciateyourbusiness.Have youconsidered?Wouldyou bewillingto...?

Word to Use for CEI Success - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I apologize.
  2. My pleasure!
  3. Mr./Mrs.___
  4. What would you like me to do for you?
  5. Customer ID
  6. To make things easier...
  7. I'll be happy to find the answer.
  8. Reference number
  9. However
  10. Absolutely!
  11. Certainly!
  12. Yes
  13. I'll check my resources.
  14. May I ask you to hold please?
  15. "We" at Fidelity Investments...
  16. I will invite another representative on the line.
  17. Sure!
  18. How may I help?
  19. Here are some options...
  20. Yes I/we can!
  21. I understand
  22. We appreciate your business.
  23. Have you considered?
  24. Would you be willing to...?