HoweverReferencenumberWeappreciateyourbusiness.CustomerIDIunderstandMr./Mrs.___Iapologize.Certainly!Here aresomeoptions...Howmay Ihelp?YesI/wecan!Mypleasure!Have youconsidered?I will inviteanotherrepresentativeon the line.I'll checkmyresources.May I askyou toholdplease?Sure!I'll behappy tofind theanswer.Whatwould youlike me todo for you?"We" atFidelityInvestments...YesWouldyou bewillingto...?To makethingseasier...Absolutely!HoweverReferencenumberWeappreciateyourbusiness.CustomerIDIunderstandMr./Mrs.___Iapologize.Certainly!Here aresomeoptions...Howmay Ihelp?YesI/wecan!Mypleasure!Have youconsidered?I will inviteanotherrepresentativeon the line.I'll checkmyresources.May I askyou toholdplease?Sure!I'll behappy tofind theanswer.Whatwould youlike me todo for you?"We" atFidelityInvestments...YesWouldyou bewillingto...?To makethingseasier...Absolutely!

Word to Use for CEI Success - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. However
  2. Reference number
  3. We appreciate your business.
  4. Customer ID
  5. I understand
  6. Mr./Mrs.___
  7. I apologize.
  8. Certainly!
  9. Here are some options...
  10. How may I help?
  11. Yes I/we can!
  12. My pleasure!
  13. Have you considered?
  14. I will invite another representative on the line.
  15. I'll check my resources.
  16. May I ask you to hold please?
  17. Sure!
  18. I'll be happy to find the answer.
  19. What would you like me to do for you?
  20. "We" at Fidelity Investments...
  21. Yes
  22. Would you be willing to...?
  23. To make things easier...
  24. Absolutely!