IunderstandWeappreciateyourbusiness.Here aresomeoptions...ReferencenumberCustomerIDYesI/wecan!I'll behappy tofind theanswer.YesSure!Iapologize.HoweverI'll checkmyresources.Wouldyou bewillingto...?To makethingseasier..."We" atFidelityInvestments...Mr./Mrs.___Have youconsidered?Certainly!Whatwould youlike me todo for you?Absolutely!Howmay Ihelp?Mypleasure!May I askyou toholdplease?I will inviteanotherrepresentativeon the line.IunderstandWeappreciateyourbusiness.Here aresomeoptions...ReferencenumberCustomerIDYesI/wecan!I'll behappy tofind theanswer.YesSure!Iapologize.HoweverI'll checkmyresources.Wouldyou bewillingto...?To makethingseasier..."We" atFidelityInvestments...Mr./Mrs.___Have youconsidered?Certainly!Whatwould youlike me todo for you?Absolutely!Howmay Ihelp?Mypleasure!May I askyou toholdplease?I will inviteanotherrepresentativeon the line.

Word to Use for CEI Success - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I understand
  2. We appreciate your business.
  3. Here are some options...
  4. Reference number
  5. Customer ID
  6. Yes I/we can!
  7. I'll be happy to find the answer.
  8. Yes
  9. Sure!
  10. I apologize.
  11. However
  12. I'll check my resources.
  13. Would you be willing to...?
  14. To make things easier...
  15. "We" at Fidelity Investments...
  16. Mr./Mrs.___
  17. Have you considered?
  18. Certainly!
  19. What would you like me to do for you?
  20. Absolutely!
  21. How may I help?
  22. My pleasure!
  23. May I ask you to hold please?
  24. I will invite another representative on the line.