PortalTriage:GeicoRebuttal3 xsNewYorkcustomerIs myfavoriteagentMobilehomeownerInternalNAALives inapartmentNeedshomequoteRenterCustomerdisconnectedEmailquoteNeedsmotorcyclequoteDoesanyoneelse driveyour cars?Purchasednew home!( In thepast year)ShowingempathyCondoOwnerIt only takes4-5 min toverify yourinfo for yourquoteOhiocustomerAdding1vehiclesAskingperson'sname prior totriagequestionsAgent isawesome,they'll takegreat care ofyou!Happybirthday(early,belated, ortoday)No deadairthroughoutcallSingleFamilyHomeDirectGeneraltransfer"That'sawesome!Who did youend up goingwith?Whatcolor isyour car?WashingtonCustomerlong waitfor agent-rapportbuildingUtahCustomerThe quotes onlinearen't very accurate.They are justgeneral quotes anddon't apply yourdiscounts, anddriving history.Addingspouse-assumptiveapproachLives withfamily/friendsTexascustomerScheduledCSRCallbackHow doyou likeyour newcar?PriceincreaseAdding2vehiclesAdding4vehiclesAdding3vehiclesAddingteenagedriverThank youfor yourservice!DirectGeneraltransferExplained you'llget a senioragent on theline afterverificationArizonaCustomerOvercoming:I alreadyhave LibertyMutualThankedcustomerfor theirtimeAllstateAgenttransferWhen was the lasttime you reviewedyour policy tomake sure you'regetting the bestrate?Driverslicense #unavailableWantsa trailerquotePurchasednew carRebuttal2xsNoinsurancePortalTriage:GeicoRebuttal3 xsNewYorkcustomerIs myfavoriteagentMobilehomeownerInternalNAALives inapartmentNeedshomequoteRenterCustomerdisconnectedEmailquoteNeedsmotorcyclequoteDoesanyoneelse driveyour cars?Purchasednew home!( In thepast year)ShowingempathyCondoOwnerIt only takes4-5 min toverify yourinfo for yourquoteOhiocustomerAdding1vehiclesAskingperson'sname prior totriagequestionsAgent isawesome,they'll takegreat care ofyou!Happybirthday(early,belated, ortoday)No deadairthroughoutcallSingleFamilyHomeDirectGeneraltransfer"That'sawesome!Who did youend up goingwith?Whatcolor isyour car?WashingtonCustomerlong waitfor agent-rapportbuildingUtahCustomerThe quotes onlinearen't very accurate.They are justgeneral quotes anddon't apply yourdiscounts, anddriving history.Addingspouse-assumptiveapproachLives withfamily/friendsTexascustomerScheduledCSRCallbackHow doyou likeyour newcar?PriceincreaseAdding2vehiclesAdding4vehiclesAdding3vehiclesAddingteenagedriverThank youfor yourservice!DirectGeneraltransferExplained you'llget a senioragent on theline afterverificationArizonaCustomerOvercoming:I alreadyhave LibertyMutualThankedcustomerfor theirtimeAllstateAgenttransferWhen was the lasttime you reviewedyour policy tomake sure you'regetting the bestrate?Driverslicense #unavailableWantsa trailerquotePurchasednew carRebuttal2xsNoinsurance

Epiq - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Portal Triage: Geico
  2. Rebuttal 3 xs
  3. New York customer
  4. Is my favorite agent
  5. Mobile home owner
  6. Internal NAA
  7. Lives in apartment
  8. Needs home quote
  9. Renter
  10. Customer disconnected
  11. Email quote
  12. Needs motorcycle quote
  13. Does anyone else drive your cars?
  14. Purchased new home! ( In the past year)
  15. Showing empathy
  16. Condo Owner
  17. It only takes 4-5 min to verify your info for your quote
  18. Ohio customer
  19. Adding 1 vehicles
  20. Asking person's name prior to triage questions
  21. Agent is awesome, they'll take great care of you!
  22. Happy birthday (early, belated, or today)
  23. No dead air throughout call
  24. Single Family Home
  25. Direct General transfer
  26. "That's awesome! Who did you end up going with?
  27. What color is your car?
  28. Washington Customer
  29. long wait for agent- rapport building
  30. Utah Customer
  31. The quotes online aren't very accurate. They are just general quotes and don't apply your discounts, and driving history.
  32. Adding spouse- assumptive approach
  33. Lives with family/friends
  34. Texas customer
  35. Scheduled CSR Callback
  36. How do you like your new car?
  37. Price increase
  38. Adding 2 vehicles
  39. Adding 4 vehicles
  40. Adding 3 vehicles
  41. Adding teenage driver
  42. Thank you for your service!
  43. Direct General transfer
  44. Explained you'll get a senior agent on the line after verification
  45. Arizona Customer
  46. Overcoming: I already have Liberty Mutual
  47. Thanked customer for their time
  48. Allstate Agent transfer
  49. When was the last time you reviewed your policy to make sure you're getting the best rate?
  50. Drivers license # unavailable
  51. Wants a trailer quote
  52. Purchased new car
  53. Rebuttal 2xs
  54. No insurance