AllstateAgenttransferInternalNAAExplained you'llget a senioragent on theline afterverificationAdding3vehiclesRebuttal2xsWantsa trailerquoteWhen was the lasttime you reviewedyour policy tomake sure you'regetting the bestrate?UtahCustomerAdding4vehiclesThankedcustomerfor theirtimeTexascustomerLives withfamily/friendsSingleFamilyHomeDoesanyoneelse driveyour cars?Whatcolor isyour car?"That'sawesome!Who did youend up goingwith?NeedshomequoteCustomerdisconnectedScheduledCSRCallbackAdding2vehiclesAddingteenagedriverAdding1vehiclesOhiocustomerCondoOwnerRenterArizonaCustomerThank youfor yourservice!Overcoming:I alreadyhave LibertyMutualDirectGeneraltransferAskingperson'sname prior totriagequestionsPurchasednew carNeedsmotorcyclequoteWashingtonCustomerIs myfavoriteagentShowingempathyPriceincreaseNoinsuranceDirectGeneraltransferHappybirthday(early,belated, ortoday)It only takes4-5 min toverify yourinfo for yourquoteHow doyou likeyour newcar?MobilehomeownerPortalTriage:GeicoEmailquoteAddingspouse-assumptiveapproachRebuttal3 xsThe quotes onlinearen't very accurate.They are justgeneral quotes anddon't apply yourdiscounts, anddriving history.long waitfor agent-rapportbuildingNo deadairthroughoutcallPurchasednew home!( In thepast year)Agent isawesome,they'll takegreat care ofyou!NewYorkcustomerLives inapartmentDriverslicense #unavailableAllstateAgenttransferInternalNAAExplained you'llget a senioragent on theline afterverificationAdding3vehiclesRebuttal2xsWantsa trailerquoteWhen was the lasttime you reviewedyour policy tomake sure you'regetting the bestrate?UtahCustomerAdding4vehiclesThankedcustomerfor theirtimeTexascustomerLives withfamily/friendsSingleFamilyHomeDoesanyoneelse driveyour cars?Whatcolor isyour car?"That'sawesome!Who did youend up goingwith?NeedshomequoteCustomerdisconnectedScheduledCSRCallbackAdding2vehiclesAddingteenagedriverAdding1vehiclesOhiocustomerCondoOwnerRenterArizonaCustomerThank youfor yourservice!Overcoming:I alreadyhave LibertyMutualDirectGeneraltransferAskingperson'sname prior totriagequestionsPurchasednew carNeedsmotorcyclequoteWashingtonCustomerIs myfavoriteagentShowingempathyPriceincreaseNoinsuranceDirectGeneraltransferHappybirthday(early,belated, ortoday)It only takes4-5 min toverify yourinfo for yourquoteHow doyou likeyour newcar?MobilehomeownerPortalTriage:GeicoEmailquoteAddingspouse-assumptiveapproachRebuttal3 xsThe quotes onlinearen't very accurate.They are justgeneral quotes anddon't apply yourdiscounts, anddriving history.long waitfor agent-rapportbuildingNo deadairthroughoutcallPurchasednew home!( In thepast year)Agent isawesome,they'll takegreat care ofyou!NewYorkcustomerLives inapartmentDriverslicense #unavailable

Epiq - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Allstate Agent transfer
  2. Internal NAA
  3. Explained you'll get a senior agent on the line after verification
  4. Adding 3 vehicles
  5. Rebuttal 2xs
  6. Wants a trailer quote
  7. When was the last time you reviewed your policy to make sure you're getting the best rate?
  8. Utah Customer
  9. Adding 4 vehicles
  10. Thanked customer for their time
  11. Texas customer
  12. Lives with family/friends
  13. Single Family Home
  14. Does anyone else drive your cars?
  15. What color is your car?
  16. "That's awesome! Who did you end up going with?
  17. Needs home quote
  18. Customer disconnected
  19. Scheduled CSR Callback
  20. Adding 2 vehicles
  21. Adding teenage driver
  22. Adding 1 vehicles
  23. Ohio customer
  24. Condo Owner
  25. Renter
  26. Arizona Customer
  27. Thank you for your service!
  28. Overcoming: I already have Liberty Mutual
  29. Direct General transfer
  30. Asking person's name prior to triage questions
  31. Purchased new car
  32. Needs motorcycle quote
  33. Washington Customer
  34. Is my favorite agent
  35. Showing empathy
  36. Price increase
  37. No insurance
  38. Direct General transfer
  39. Happy birthday (early, belated, or today)
  40. It only takes 4-5 min to verify your info for your quote
  41. How do you like your new car?
  42. Mobile home owner
  43. Portal Triage: Geico
  44. Email quote
  45. Adding spouse- assumptive approach
  46. Rebuttal 3 xs
  47. The quotes online aren't very accurate. They are just general quotes and don't apply your discounts, and driving history.
  48. long wait for agent- rapport building
  49. No dead air throughout call
  50. Purchased new home! ( In the past year)
  51. Agent is awesome, they'll take great care of you!
  52. New York customer
  53. Lives in apartment
  54. Drivers license # unavailable