AddingteenagedriverAskingperson'sname prior totriagequestionsArizonaCustomer"That'sawesome!Who did youend up goingwith?No deadairthroughoutcallPriceincreaseWashingtonCustomerlong waitfor agent-rapportbuildingOhiocustomerIs myfavoriteagentWhatcolor isyour car?Adding3vehiclesNeedsmotorcyclequoteEmailquoteAdding1vehiclesScheduledCSRCallbackLives inapartmentDirectGeneraltransferPortalTriage:GeicoExplained you'llget a senioragent on theline afterverificationUtahCustomerPurchasednew home!( In thepast year)Rebuttal2xsInternalNAATexascustomerPurchasednew carWantsa trailerquoteThe quotes onlinearen't very accurate.They are justgeneral quotes anddon't apply yourdiscounts, anddriving history.Thankedcustomerfor theirtimeAgent isawesome,they'll takegreat care ofyou!It only takes4-5 min toverify yourinfo for yourquoteRebuttal3 xsHappybirthday(early,belated, ortoday)Overcoming:I alreadyhave LibertyMutualWhen was the lasttime you reviewedyour policy tomake sure you'regetting the bestrate?CustomerdisconnectedNewYorkcustomerHow doyou likeyour newcar?Adding2vehiclesAdding4vehiclesLives withfamily/friendsDriverslicense #unavailableShowingempathyCondoOwnerMobilehomeownerAddingspouse-assumptiveapproachNeedshomequoteSingleFamilyHomeThank youfor yourservice!AllstateAgenttransferRenterDirectGeneraltransferNoinsuranceDoesanyoneelse driveyour cars?AddingteenagedriverAskingperson'sname prior totriagequestionsArizonaCustomer"That'sawesome!Who did youend up goingwith?No deadairthroughoutcallPriceincreaseWashingtonCustomerlong waitfor agent-rapportbuildingOhiocustomerIs myfavoriteagentWhatcolor isyour car?Adding3vehiclesNeedsmotorcyclequoteEmailquoteAdding1vehiclesScheduledCSRCallbackLives inapartmentDirectGeneraltransferPortalTriage:GeicoExplained you'llget a senioragent on theline afterverificationUtahCustomerPurchasednew home!( In thepast year)Rebuttal2xsInternalNAATexascustomerPurchasednew carWantsa trailerquoteThe quotes onlinearen't very accurate.They are justgeneral quotes anddon't apply yourdiscounts, anddriving history.Thankedcustomerfor theirtimeAgent isawesome,they'll takegreat care ofyou!It only takes4-5 min toverify yourinfo for yourquoteRebuttal3 xsHappybirthday(early,belated, ortoday)Overcoming:I alreadyhave LibertyMutualWhen was the lasttime you reviewedyour policy tomake sure you'regetting the bestrate?CustomerdisconnectedNewYorkcustomerHow doyou likeyour newcar?Adding2vehiclesAdding4vehiclesLives withfamily/friendsDriverslicense #unavailableShowingempathyCondoOwnerMobilehomeownerAddingspouse-assumptiveapproachNeedshomequoteSingleFamilyHomeThank youfor yourservice!AllstateAgenttransferRenterDirectGeneraltransferNoinsuranceDoesanyoneelse driveyour cars?

Epiq - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Adding teenage driver
  2. Asking person's name prior to triage questions
  3. Arizona Customer
  4. "That's awesome! Who did you end up going with?
  5. No dead air throughout call
  6. Price increase
  7. Washington Customer
  8. long wait for agent- rapport building
  9. Ohio customer
  10. Is my favorite agent
  11. What color is your car?
  12. Adding 3 vehicles
  13. Needs motorcycle quote
  14. Email quote
  15. Adding 1 vehicles
  16. Scheduled CSR Callback
  17. Lives in apartment
  18. Direct General transfer
  19. Portal Triage: Geico
  20. Explained you'll get a senior agent on the line after verification
  21. Utah Customer
  22. Purchased new home! ( In the past year)
  23. Rebuttal 2xs
  24. Internal NAA
  25. Texas customer
  26. Purchased new car
  27. Wants a trailer quote
  28. The quotes online aren't very accurate. They are just general quotes and don't apply your discounts, and driving history.
  29. Thanked customer for their time
  30. Agent is awesome, they'll take great care of you!
  31. It only takes 4-5 min to verify your info for your quote
  32. Rebuttal 3 xs
  33. Happy birthday (early, belated, or today)
  34. Overcoming: I already have Liberty Mutual
  35. When was the last time you reviewed your policy to make sure you're getting the best rate?
  36. Customer disconnected
  37. New York customer
  38. How do you like your new car?
  39. Adding 2 vehicles
  40. Adding 4 vehicles
  41. Lives with family/friends
  42. Drivers license # unavailable
  43. Showing empathy
  44. Condo Owner
  45. Mobile home owner
  46. Adding spouse- assumptive approach
  47. Needs home quote
  48. Single Family Home
  49. Thank you for your service!
  50. Allstate Agent transfer
  51. Renter
  52. Direct General transfer
  53. No insurance
  54. Does anyone else drive your cars?