Whatcolor isyour car?CondoOwnerAskingperson'sname prior totriagequestionsRenterPortalTriage:GeicoDirectGeneraltransferDoesanyoneelse driveyour cars?Overcoming:I alreadyhave LibertyMutualCustomerdisconnectedDriverslicense #unavailableThank youfor yourservice!EmailquoteAgent isawesome,they'll takegreat care ofyou!When was the lasttime you reviewedyour policy tomake sure you'regetting the bestrate?Addingspouse-assumptiveapproachAddingteenagedriverDirectGeneraltransferOhiocustomerNoinsuranceLives withfamily/friendsIt only takes4-5 min toverify yourinfo for yourquoteHappybirthday(early,belated, ortoday)How doyou likeyour newcar?PriceincreaseAdding3vehiclesMobilehomeownerNeedshomequoteAdding4vehiclesPurchasednew home!( In thepast year)Rebuttal2xsRebuttal3 xsWantsa trailerquoteScheduledCSRCallbackNeedsmotorcyclequoteAdding1vehiclesPurchasednew carExplained you'llget a senioragent on theline afterverificationShowingempathyThe quotes onlinearen't very accurate.They are justgeneral quotes anddon't apply yourdiscounts, anddriving history.No deadairthroughoutcallLives inapartmentNewYorkcustomerThankedcustomerfor theirtimelong waitfor agent-rapportbuildingWashingtonCustomerAllstateAgenttransferIs myfavoriteagentUtahCustomerArizonaCustomerInternalNAA"That'sawesome!Who did youend up goingwith?TexascustomerSingleFamilyHomeAdding2vehiclesWhatcolor isyour car?CondoOwnerAskingperson'sname prior totriagequestionsRenterPortalTriage:GeicoDirectGeneraltransferDoesanyoneelse driveyour cars?Overcoming:I alreadyhave LibertyMutualCustomerdisconnectedDriverslicense #unavailableThank youfor yourservice!EmailquoteAgent isawesome,they'll takegreat care ofyou!When was the lasttime you reviewedyour policy tomake sure you'regetting the bestrate?Addingspouse-assumptiveapproachAddingteenagedriverDirectGeneraltransferOhiocustomerNoinsuranceLives withfamily/friendsIt only takes4-5 min toverify yourinfo for yourquoteHappybirthday(early,belated, ortoday)How doyou likeyour newcar?PriceincreaseAdding3vehiclesMobilehomeownerNeedshomequoteAdding4vehiclesPurchasednew home!( In thepast year)Rebuttal2xsRebuttal3 xsWantsa trailerquoteScheduledCSRCallbackNeedsmotorcyclequoteAdding1vehiclesPurchasednew carExplained you'llget a senioragent on theline afterverificationShowingempathyThe quotes onlinearen't very accurate.They are justgeneral quotes anddon't apply yourdiscounts, anddriving history.No deadairthroughoutcallLives inapartmentNewYorkcustomerThankedcustomerfor theirtimelong waitfor agent-rapportbuildingWashingtonCustomerAllstateAgenttransferIs myfavoriteagentUtahCustomerArizonaCustomerInternalNAA"That'sawesome!Who did youend up goingwith?TexascustomerSingleFamilyHomeAdding2vehicles

Epiq - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What color is your car?
  2. Condo Owner
  3. Asking person's name prior to triage questions
  4. Renter
  5. Portal Triage: Geico
  6. Direct General transfer
  7. Does anyone else drive your cars?
  8. Overcoming: I already have Liberty Mutual
  9. Customer disconnected
  10. Drivers license # unavailable
  11. Thank you for your service!
  12. Email quote
  13. Agent is awesome, they'll take great care of you!
  14. When was the last time you reviewed your policy to make sure you're getting the best rate?
  15. Adding spouse- assumptive approach
  16. Adding teenage driver
  17. Direct General transfer
  18. Ohio customer
  19. No insurance
  20. Lives with family/friends
  21. It only takes 4-5 min to verify your info for your quote
  22. Happy birthday (early, belated, or today)
  23. How do you like your new car?
  24. Price increase
  25. Adding 3 vehicles
  26. Mobile home owner
  27. Needs home quote
  28. Adding 4 vehicles
  29. Purchased new home! ( In the past year)
  30. Rebuttal 2xs
  31. Rebuttal 3 xs
  32. Wants a trailer quote
  33. Scheduled CSR Callback
  34. Needs motorcycle quote
  35. Adding 1 vehicles
  36. Purchased new car
  37. Explained you'll get a senior agent on the line after verification
  38. Showing empathy
  39. The quotes online aren't very accurate. They are just general quotes and don't apply your discounts, and driving history.
  40. No dead air throughout call
  41. Lives in apartment
  42. New York customer
  43. Thanked customer for their time
  44. long wait for agent- rapport building
  45. Washington Customer
  46. Allstate Agent transfer
  47. Is my favorite agent
  48. Utah Customer
  49. Arizona Customer
  50. Internal NAA
  51. "That's awesome! Who did you end up going with?
  52. Texas customer
  53. Single Family Home
  54. Adding 2 vehicles