NoinsuranceWhen was the lasttime you reviewedyour policy tomake sure you'regetting the bestrate?Wantsa trailerquoteRenterThank youfor yourservice!Happybirthday(early,belated, ortoday)PriceincreaseAdding2vehiclesAddingteenagedriverlong waitfor agent-rapportbuildingIs myfavoriteagentWhatcolor isyour car?ScheduledCSRCallbackPurchasednew home!( In thepast year)Adding3vehiclesCondoOwnerThe quotes onlinearen't very accurate.They are justgeneral quotes anddon't apply yourdiscounts, anddriving history.NewYorkcustomerNeedshomequoteCustomerdisconnectedDriverslicense #unavailableAgent isawesome,they'll takegreat care ofyou!No deadairthroughoutcallTexascustomerMobilehomeownerWashingtonCustomerArizonaCustomerAdding1vehiclesThankedcustomerfor theirtimeEmailquotePurchasednew carDoesanyoneelse driveyour cars?Explained you'llget a senioragent on theline afterverificationAllstateAgenttransferShowingempathyHow doyou likeyour newcar?Adding4vehiclesUtahCustomerNeedsmotorcyclequoteAddingspouse-assumptiveapproach"That'sawesome!Who did youend up goingwith?Askingperson'sname prior totriagequestionsDirectGeneraltransferOvercoming:I alreadyhave LibertyMutualLives inapartmentInternalNAALives withfamily/friendsRebuttal2xsRebuttal3 xsDirectGeneraltransferIt only takes4-5 min toverify yourinfo for yourquoteSingleFamilyHomeOhiocustomerPortalTriage:GeicoNoinsuranceWhen was the lasttime you reviewedyour policy tomake sure you'regetting the bestrate?Wantsa trailerquoteRenterThank youfor yourservice!Happybirthday(early,belated, ortoday)PriceincreaseAdding2vehiclesAddingteenagedriverlong waitfor agent-rapportbuildingIs myfavoriteagentWhatcolor isyour car?ScheduledCSRCallbackPurchasednew home!( In thepast year)Adding3vehiclesCondoOwnerThe quotes onlinearen't very accurate.They are justgeneral quotes anddon't apply yourdiscounts, anddriving history.NewYorkcustomerNeedshomequoteCustomerdisconnectedDriverslicense #unavailableAgent isawesome,they'll takegreat care ofyou!No deadairthroughoutcallTexascustomerMobilehomeownerWashingtonCustomerArizonaCustomerAdding1vehiclesThankedcustomerfor theirtimeEmailquotePurchasednew carDoesanyoneelse driveyour cars?Explained you'llget a senioragent on theline afterverificationAllstateAgenttransferShowingempathyHow doyou likeyour newcar?Adding4vehiclesUtahCustomerNeedsmotorcyclequoteAddingspouse-assumptiveapproach"That'sawesome!Who did youend up goingwith?Askingperson'sname prior totriagequestionsDirectGeneraltransferOvercoming:I alreadyhave LibertyMutualLives inapartmentInternalNAALives withfamily/friendsRebuttal2xsRebuttal3 xsDirectGeneraltransferIt only takes4-5 min toverify yourinfo for yourquoteSingleFamilyHomeOhiocustomerPortalTriage:Geico

Epiq - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No insurance
  2. When was the last time you reviewed your policy to make sure you're getting the best rate?
  3. Wants a trailer quote
  4. Renter
  5. Thank you for your service!
  6. Happy birthday (early, belated, or today)
  7. Price increase
  8. Adding 2 vehicles
  9. Adding teenage driver
  10. long wait for agent- rapport building
  11. Is my favorite agent
  12. What color is your car?
  13. Scheduled CSR Callback
  14. Purchased new home! ( In the past year)
  15. Adding 3 vehicles
  16. Condo Owner
  17. The quotes online aren't very accurate. They are just general quotes and don't apply your discounts, and driving history.
  18. New York customer
  19. Needs home quote
  20. Customer disconnected
  21. Drivers license # unavailable
  22. Agent is awesome, they'll take great care of you!
  23. No dead air throughout call
  24. Texas customer
  25. Mobile home owner
  26. Washington Customer
  27. Arizona Customer
  28. Adding 1 vehicles
  29. Thanked customer for their time
  30. Email quote
  31. Purchased new car
  32. Does anyone else drive your cars?
  33. Explained you'll get a senior agent on the line after verification
  34. Allstate Agent transfer
  35. Showing empathy
  36. How do you like your new car?
  37. Adding 4 vehicles
  38. Utah Customer
  39. Needs motorcycle quote
  40. Adding spouse- assumptive approach
  41. "That's awesome! Who did you end up going with?
  42. Asking person's name prior to triage questions
  43. Direct General transfer
  44. Overcoming: I already have Liberty Mutual
  45. Lives in apartment
  46. Internal NAA
  47. Lives with family/friends
  48. Rebuttal 2xs
  49. Rebuttal 3 xs
  50. Direct General transfer
  51. It only takes 4-5 min to verify your info for your quote
  52. Single Family Home
  53. Ohio customer
  54. Portal Triage: Geico