NewYorkcustomerOhiocustomerAskingperson'sname prior totriagequestionsPurchasednew carThankedcustomerfor theirtimeEmailquoteAddingteenagedriverRebuttal3 xsTexascustomerThank youfor yourservice!ShowingempathyDirectGeneraltransferScheduledCSRCallbackSingleFamilyHomeNoinsuranceHappybirthday(early,belated, ortoday)Overcoming:I alreadyhave LibertyMutualCustomerdisconnectedCondoOwnerNeedsmotorcyclequotePriceincreaseWhatcolor isyour car?"That'sawesome!Who did youend up goingwith?Doesanyoneelse driveyour cars?InternalNAAThe quotes onlinearen't very accurate.They are justgeneral quotes anddon't apply yourdiscounts, anddriving history.UtahCustomerAdding1vehiclesDriverslicense #unavailableHow doyou likeyour newcar?It only takes4-5 min toverify yourinfo for yourquoteWhen was the lasttime you reviewedyour policy tomake sure you'regetting the bestrate?PortalTriage:GeicoPurchasednew home!( In thepast year)AllstateAgenttransferExplained you'llget a senioragent on theline afterverificationAdding4vehiclesNo deadairthroughoutcallArizonaCustomerAdding3vehiclesWashingtonCustomerLives withfamily/friendsRenterAddingspouse-assumptiveapproachDirectGeneraltransferAdding2vehiclesAgent isawesome,they'll takegreat care ofyou!Wantsa trailerquoteMobilehomeownerlong waitfor agent-rapportbuildingIs myfavoriteagentLives inapartmentNeedshomequoteRebuttal2xsNewYorkcustomerOhiocustomerAskingperson'sname prior totriagequestionsPurchasednew carThankedcustomerfor theirtimeEmailquoteAddingteenagedriverRebuttal3 xsTexascustomerThank youfor yourservice!ShowingempathyDirectGeneraltransferScheduledCSRCallbackSingleFamilyHomeNoinsuranceHappybirthday(early,belated, ortoday)Overcoming:I alreadyhave LibertyMutualCustomerdisconnectedCondoOwnerNeedsmotorcyclequotePriceincreaseWhatcolor isyour car?"That'sawesome!Who did youend up goingwith?Doesanyoneelse driveyour cars?InternalNAAThe quotes onlinearen't very accurate.They are justgeneral quotes anddon't apply yourdiscounts, anddriving history.UtahCustomerAdding1vehiclesDriverslicense #unavailableHow doyou likeyour newcar?It only takes4-5 min toverify yourinfo for yourquoteWhen was the lasttime you reviewedyour policy tomake sure you'regetting the bestrate?PortalTriage:GeicoPurchasednew home!( In thepast year)AllstateAgenttransferExplained you'llget a senioragent on theline afterverificationAdding4vehiclesNo deadairthroughoutcallArizonaCustomerAdding3vehiclesWashingtonCustomerLives withfamily/friendsRenterAddingspouse-assumptiveapproachDirectGeneraltransferAdding2vehiclesAgent isawesome,they'll takegreat care ofyou!Wantsa trailerquoteMobilehomeownerlong waitfor agent-rapportbuildingIs myfavoriteagentLives inapartmentNeedshomequoteRebuttal2xs

Epiq - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. New York customer
  2. Ohio customer
  3. Asking person's name prior to triage questions
  4. Purchased new car
  5. Thanked customer for their time
  6. Email quote
  7. Adding teenage driver
  8. Rebuttal 3 xs
  9. Texas customer
  10. Thank you for your service!
  11. Showing empathy
  12. Direct General transfer
  13. Scheduled CSR Callback
  14. Single Family Home
  15. No insurance
  16. Happy birthday (early, belated, or today)
  17. Overcoming: I already have Liberty Mutual
  18. Customer disconnected
  19. Condo Owner
  20. Needs motorcycle quote
  21. Price increase
  22. What color is your car?
  23. "That's awesome! Who did you end up going with?
  24. Does anyone else drive your cars?
  25. Internal NAA
  26. The quotes online aren't very accurate. They are just general quotes and don't apply your discounts, and driving history.
  27. Utah Customer
  28. Adding 1 vehicles
  29. Drivers license # unavailable
  30. How do you like your new car?
  31. It only takes 4-5 min to verify your info for your quote
  32. When was the last time you reviewed your policy to make sure you're getting the best rate?
  33. Portal Triage: Geico
  34. Purchased new home! ( In the past year)
  35. Allstate Agent transfer
  36. Explained you'll get a senior agent on the line after verification
  37. Adding 4 vehicles
  38. No dead air throughout call
  39. Arizona Customer
  40. Adding 3 vehicles
  41. Washington Customer
  42. Lives with family/friends
  43. Renter
  44. Adding spouse- assumptive approach
  45. Direct General transfer
  46. Adding 2 vehicles
  47. Agent is awesome, they'll take great care of you!
  48. Wants a trailer quote
  49. Mobile home owner
  50. long wait for agent- rapport building
  51. Is my favorite agent
  52. Lives in apartment
  53. Needs home quote
  54. Rebuttal 2xs