long waitfor agent-rapportbuildingArizonaCustomerRebuttal2xsAddingspouse-assumptiveapproachNewYorkcustomerExplained you'llget a senioragent on theline afterverificationCustomerdisconnectedLives withfamily/friendsDirectGeneraltransferWantsa trailerquoteWhen was the lasttime you reviewedyour policy tomake sure you'regetting the bestrate?AddingteenagedriverDoesanyoneelse driveyour cars?Whatcolor isyour car?Thank youfor yourservice!Purchasednew carShowingempathyAgent isawesome,they'll takegreat care ofyou!Rebuttal3 xsDriverslicense #unavailableDirectGeneraltransferAdding1vehiclesThe quotes onlinearen't very accurate.They are justgeneral quotes anddon't apply yourdiscounts, anddriving history.Thankedcustomerfor theirtimeHow doyou likeyour newcar?UtahCustomerNo deadairthroughoutcallNeedshomequoteIt only takes4-5 min toverify yourinfo for yourquotePriceincrease"That'sawesome!Who did youend up goingwith?Adding2vehiclesHappybirthday(early,belated, ortoday)AllstateAgenttransferMobilehomeownerScheduledCSRCallbackNeedsmotorcyclequoteTexascustomerWashingtonCustomerAdding4vehiclesOhiocustomerEmailquoteAskingperson'sname prior totriagequestionsInternalNAAPortalTriage:GeicoLives inapartmentRenterIs myfavoriteagentCondoOwnerSingleFamilyHomeAdding3vehiclesPurchasednew home!( In thepast year)Overcoming:I alreadyhave LibertyMutualNoinsurancelong waitfor agent-rapportbuildingArizonaCustomerRebuttal2xsAddingspouse-assumptiveapproachNewYorkcustomerExplained you'llget a senioragent on theline afterverificationCustomerdisconnectedLives withfamily/friendsDirectGeneraltransferWantsa trailerquoteWhen was the lasttime you reviewedyour policy tomake sure you'regetting the bestrate?AddingteenagedriverDoesanyoneelse driveyour cars?Whatcolor isyour car?Thank youfor yourservice!Purchasednew carShowingempathyAgent isawesome,they'll takegreat care ofyou!Rebuttal3 xsDriverslicense #unavailableDirectGeneraltransferAdding1vehiclesThe quotes onlinearen't very accurate.They are justgeneral quotes anddon't apply yourdiscounts, anddriving history.Thankedcustomerfor theirtimeHow doyou likeyour newcar?UtahCustomerNo deadairthroughoutcallNeedshomequoteIt only takes4-5 min toverify yourinfo for yourquotePriceincrease"That'sawesome!Who did youend up goingwith?Adding2vehiclesHappybirthday(early,belated, ortoday)AllstateAgenttransferMobilehomeownerScheduledCSRCallbackNeedsmotorcyclequoteTexascustomerWashingtonCustomerAdding4vehiclesOhiocustomerEmailquoteAskingperson'sname prior totriagequestionsInternalNAAPortalTriage:GeicoLives inapartmentRenterIs myfavoriteagentCondoOwnerSingleFamilyHomeAdding3vehiclesPurchasednew home!( In thepast year)Overcoming:I alreadyhave LibertyMutualNoinsurance

Epiq - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. long wait for agent- rapport building
  2. Arizona Customer
  3. Rebuttal 2xs
  4. Adding spouse- assumptive approach
  5. New York customer
  6. Explained you'll get a senior agent on the line after verification
  7. Customer disconnected
  8. Lives with family/friends
  9. Direct General transfer
  10. Wants a trailer quote
  11. When was the last time you reviewed your policy to make sure you're getting the best rate?
  12. Adding teenage driver
  13. Does anyone else drive your cars?
  14. What color is your car?
  15. Thank you for your service!
  16. Purchased new car
  17. Showing empathy
  18. Agent is awesome, they'll take great care of you!
  19. Rebuttal 3 xs
  20. Drivers license # unavailable
  21. Direct General transfer
  22. Adding 1 vehicles
  23. The quotes online aren't very accurate. They are just general quotes and don't apply your discounts, and driving history.
  24. Thanked customer for their time
  25. How do you like your new car?
  26. Utah Customer
  27. No dead air throughout call
  28. Needs home quote
  29. It only takes 4-5 min to verify your info for your quote
  30. Price increase
  31. "That's awesome! Who did you end up going with?
  32. Adding 2 vehicles
  33. Happy birthday (early, belated, or today)
  34. Allstate Agent transfer
  35. Mobile home owner
  36. Scheduled CSR Callback
  37. Needs motorcycle quote
  38. Texas customer
  39. Washington Customer
  40. Adding 4 vehicles
  41. Ohio customer
  42. Email quote
  43. Asking person's name prior to triage questions
  44. Internal NAA
  45. Portal Triage: Geico
  46. Lives in apartment
  47. Renter
  48. Is my favorite agent
  49. Condo Owner
  50. Single Family Home
  51. Adding 3 vehicles
  52. Purchased new home! ( In the past year)
  53. Overcoming: I already have Liberty Mutual
  54. No insurance