DirectGeneraltransferWashingtonCustomerPurchasednew home!( In thepast year)The quotes onlinearen't very accurate.They are justgeneral quotes anddon't apply yourdiscounts, anddriving history.SingleFamilyHomePurchasednew carNeedsmotorcyclequoteNoinsuranceAdding2vehiclesDoesanyoneelse driveyour cars?InternalNAACustomerdisconnectedNo deadairthroughoutcallArizonaCustomerIt only takes4-5 min toverify yourinfo for yourquoteOhiocustomerRebuttal3 xsAllstateAgenttransferLives withfamily/friendsNeedshomequoteAskingperson'sname prior totriagequestionsEmailquotePriceincreaseOvercoming:I alreadyhave LibertyMutualPortalTriage:Geico"That'sawesome!Who did youend up goingwith?NewYorkcustomerRebuttal2xsWhatcolor isyour car?Adding3vehiclesWantsa trailerquotelong waitfor agent-rapportbuildingDriverslicense #unavailableAddingspouse-assumptiveapproachIs myfavoriteagentLives inapartmentUtahCustomerCondoOwnerMobilehomeownerAgent isawesome,they'll takegreat care ofyou!Thank youfor yourservice!Thankedcustomerfor theirtimeScheduledCSRCallbackHow doyou likeyour newcar?When was the lasttime you reviewedyour policy tomake sure you'regetting the bestrate?Happybirthday(early,belated, ortoday)ShowingempathyAddingteenagedriverAdding4vehiclesDirectGeneraltransferExplained you'llget a senioragent on theline afterverificationTexascustomerAdding1vehiclesRenterDirectGeneraltransferWashingtonCustomerPurchasednew home!( In thepast year)The quotes onlinearen't very accurate.They are justgeneral quotes anddon't apply yourdiscounts, anddriving history.SingleFamilyHomePurchasednew carNeedsmotorcyclequoteNoinsuranceAdding2vehiclesDoesanyoneelse driveyour cars?InternalNAACustomerdisconnectedNo deadairthroughoutcallArizonaCustomerIt only takes4-5 min toverify yourinfo for yourquoteOhiocustomerRebuttal3 xsAllstateAgenttransferLives withfamily/friendsNeedshomequoteAskingperson'sname prior totriagequestionsEmailquotePriceincreaseOvercoming:I alreadyhave LibertyMutualPortalTriage:Geico"That'sawesome!Who did youend up goingwith?NewYorkcustomerRebuttal2xsWhatcolor isyour car?Adding3vehiclesWantsa trailerquotelong waitfor agent-rapportbuildingDriverslicense #unavailableAddingspouse-assumptiveapproachIs myfavoriteagentLives inapartmentUtahCustomerCondoOwnerMobilehomeownerAgent isawesome,they'll takegreat care ofyou!Thank youfor yourservice!Thankedcustomerfor theirtimeScheduledCSRCallbackHow doyou likeyour newcar?When was the lasttime you reviewedyour policy tomake sure you'regetting the bestrate?Happybirthday(early,belated, ortoday)ShowingempathyAddingteenagedriverAdding4vehiclesDirectGeneraltransferExplained you'llget a senioragent on theline afterverificationTexascustomerAdding1vehiclesRenter

Epiq - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Direct General transfer
  2. Washington Customer
  3. Purchased new home! ( In the past year)
  4. The quotes online aren't very accurate. They are just general quotes and don't apply your discounts, and driving history.
  5. Single Family Home
  6. Purchased new car
  7. Needs motorcycle quote
  8. No insurance
  9. Adding 2 vehicles
  10. Does anyone else drive your cars?
  11. Internal NAA
  12. Customer disconnected
  13. No dead air throughout call
  14. Arizona Customer
  15. It only takes 4-5 min to verify your info for your quote
  16. Ohio customer
  17. Rebuttal 3 xs
  18. Allstate Agent transfer
  19. Lives with family/friends
  20. Needs home quote
  21. Asking person's name prior to triage questions
  22. Email quote
  23. Price increase
  24. Overcoming: I already have Liberty Mutual
  25. Portal Triage: Geico
  26. "That's awesome! Who did you end up going with?
  27. New York customer
  28. Rebuttal 2xs
  29. What color is your car?
  30. Adding 3 vehicles
  31. Wants a trailer quote
  32. long wait for agent- rapport building
  33. Drivers license # unavailable
  34. Adding spouse- assumptive approach
  35. Is my favorite agent
  36. Lives in apartment
  37. Utah Customer
  38. Condo Owner
  39. Mobile home owner
  40. Agent is awesome, they'll take great care of you!
  41. Thank you for your service!
  42. Thanked customer for their time
  43. Scheduled CSR Callback
  44. How do you like your new car?
  45. When was the last time you reviewed your policy to make sure you're getting the best rate?
  46. Happy birthday (early, belated, or today)
  47. Showing empathy
  48. Adding teenage driver
  49. Adding 4 vehicles
  50. Direct General transfer
  51. Explained you'll get a senior agent on the line after verification
  52. Texas customer
  53. Adding 1 vehicles
  54. Renter