DirectGeneraltransfer"That'sawesome!Who did youend up goingwith?NeedshomequoteWhatcolor isyour car?Purchasednew home!( In thepast year)OhiocustomerPortalTriage:GeicoLives inapartmentSingleFamilyHomeMobilehomeownerCondoOwnerAskingperson'sname prior totriagequestionsThe quotes onlinearen't very accurate.They are justgeneral quotes anddon't apply yourdiscounts, anddriving history.Thankedcustomerfor theirtimeNeedsmotorcyclequoteAdding4vehiclesRebuttal3 xsWantsa trailerquoteAdding2vehiclesHow doyou likeyour newcar?NewYorkcustomerWhen was the lasttime you reviewedyour policy tomake sure you'regetting the bestrate?long waitfor agent-rapportbuildingIt only takes4-5 min toverify yourinfo for yourquoteAdding3vehiclesInternalNAARenterShowingempathyAdding1vehiclesExplained you'llget a senioragent on theline afterverificationEmailquoteNoinsurancePurchasednew carAgent isawesome,they'll takegreat care ofyou!DirectGeneraltransferAddingspouse-assumptiveapproachUtahCustomerPriceincreaseScheduledCSRCallbackAllstateAgenttransferDoesanyoneelse driveyour cars?Driverslicense #unavailableThank youfor yourservice!Is myfavoriteagentOvercoming:I alreadyhave LibertyMutualArizonaCustomerWashingtonCustomerCustomerdisconnectedNo deadairthroughoutcallRebuttal2xsHappybirthday(early,belated, ortoday)AddingteenagedriverTexascustomerLives withfamily/friendsDirectGeneraltransfer"That'sawesome!Who did youend up goingwith?NeedshomequoteWhatcolor isyour car?Purchasednew home!( In thepast year)OhiocustomerPortalTriage:GeicoLives inapartmentSingleFamilyHomeMobilehomeownerCondoOwnerAskingperson'sname prior totriagequestionsThe quotes onlinearen't very accurate.They are justgeneral quotes anddon't apply yourdiscounts, anddriving history.Thankedcustomerfor theirtimeNeedsmotorcyclequoteAdding4vehiclesRebuttal3 xsWantsa trailerquoteAdding2vehiclesHow doyou likeyour newcar?NewYorkcustomerWhen was the lasttime you reviewedyour policy tomake sure you'regetting the bestrate?long waitfor agent-rapportbuildingIt only takes4-5 min toverify yourinfo for yourquoteAdding3vehiclesInternalNAARenterShowingempathyAdding1vehiclesExplained you'llget a senioragent on theline afterverificationEmailquoteNoinsurancePurchasednew carAgent isawesome,they'll takegreat care ofyou!DirectGeneraltransferAddingspouse-assumptiveapproachUtahCustomerPriceincreaseScheduledCSRCallbackAllstateAgenttransferDoesanyoneelse driveyour cars?Driverslicense #unavailableThank youfor yourservice!Is myfavoriteagentOvercoming:I alreadyhave LibertyMutualArizonaCustomerWashingtonCustomerCustomerdisconnectedNo deadairthroughoutcallRebuttal2xsHappybirthday(early,belated, ortoday)AddingteenagedriverTexascustomerLives withfamily/friends

Epiq - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Direct General transfer
  2. "That's awesome! Who did you end up going with?
  3. Needs home quote
  4. What color is your car?
  5. Purchased new home! ( In the past year)
  6. Ohio customer
  7. Portal Triage: Geico
  8. Lives in apartment
  9. Single Family Home
  10. Mobile home owner
  11. Condo Owner
  12. Asking person's name prior to triage questions
  13. The quotes online aren't very accurate. They are just general quotes and don't apply your discounts, and driving history.
  14. Thanked customer for their time
  15. Needs motorcycle quote
  16. Adding 4 vehicles
  17. Rebuttal 3 xs
  18. Wants a trailer quote
  19. Adding 2 vehicles
  20. How do you like your new car?
  21. New York customer
  22. When was the last time you reviewed your policy to make sure you're getting the best rate?
  23. long wait for agent- rapport building
  24. It only takes 4-5 min to verify your info for your quote
  25. Adding 3 vehicles
  26. Internal NAA
  27. Renter
  28. Showing empathy
  29. Adding 1 vehicles
  30. Explained you'll get a senior agent on the line after verification
  31. Email quote
  32. No insurance
  33. Purchased new car
  34. Agent is awesome, they'll take great care of you!
  35. Direct General transfer
  36. Adding spouse- assumptive approach
  37. Utah Customer
  38. Price increase
  39. Scheduled CSR Callback
  40. Allstate Agent transfer
  41. Does anyone else drive your cars?
  42. Drivers license # unavailable
  43. Thank you for your service!
  44. Is my favorite agent
  45. Overcoming: I already have Liberty Mutual
  46. Arizona Customer
  47. Washington Customer
  48. Customer disconnected
  49. No dead air throughout call
  50. Rebuttal 2xs
  51. Happy birthday (early, belated, or today)
  52. Adding teenage driver
  53. Texas customer
  54. Lives with family/friends