Is myfavoriteagentWhatcolor isyour car?MobilehomeownerHow doyou likeyour newcar?Overcoming:I alreadyhave LibertyMutualArizonaCustomerNeedsmotorcyclequoteEmailquoteNoinsurance"That'sawesome!Who did youend up goingwith?CustomerdisconnectedTexascustomerAddingteenagedriverNeedshomequotePortalTriage:GeicoLives inapartmentInternalNAAWhen was the lasttime you reviewedyour policy tomake sure you'regetting the bestrate?Agent isawesome,they'll takegreat care ofyou!Adding2vehiclesAddingspouse-assumptiveapproachDirectGeneraltransferPurchasednew home!( In thepast year)PriceincreaseThe quotes onlinearen't very accurate.They are justgeneral quotes anddon't apply yourdiscounts, anddriving history.long waitfor agent-rapportbuildingUtahCustomerAdding1vehiclesDoesanyoneelse driveyour cars?Adding4vehiclesLives withfamily/friendsWashingtonCustomerNewYorkcustomerCondoOwnerHappybirthday(early,belated, ortoday)Adding3vehiclesRebuttal3 xsWantsa trailerquoteThankedcustomerfor theirtimeSingleFamilyHomeAllstateAgenttransferRebuttal2xsNo deadairthroughoutcallShowingempathyScheduledCSRCallbackPurchasednew carRenterAskingperson'sname prior totriagequestionsDriverslicense #unavailableIt only takes4-5 min toverify yourinfo for yourquoteDirectGeneraltransferOhiocustomerThank youfor yourservice!Explained you'llget a senioragent on theline afterverificationIs myfavoriteagentWhatcolor isyour car?MobilehomeownerHow doyou likeyour newcar?Overcoming:I alreadyhave LibertyMutualArizonaCustomerNeedsmotorcyclequoteEmailquoteNoinsurance"That'sawesome!Who did youend up goingwith?CustomerdisconnectedTexascustomerAddingteenagedriverNeedshomequotePortalTriage:GeicoLives inapartmentInternalNAAWhen was the lasttime you reviewedyour policy tomake sure you'regetting the bestrate?Agent isawesome,they'll takegreat care ofyou!Adding2vehiclesAddingspouse-assumptiveapproachDirectGeneraltransferPurchasednew home!( In thepast year)PriceincreaseThe quotes onlinearen't very accurate.They are justgeneral quotes anddon't apply yourdiscounts, anddriving history.long waitfor agent-rapportbuildingUtahCustomerAdding1vehiclesDoesanyoneelse driveyour cars?Adding4vehiclesLives withfamily/friendsWashingtonCustomerNewYorkcustomerCondoOwnerHappybirthday(early,belated, ortoday)Adding3vehiclesRebuttal3 xsWantsa trailerquoteThankedcustomerfor theirtimeSingleFamilyHomeAllstateAgenttransferRebuttal2xsNo deadairthroughoutcallShowingempathyScheduledCSRCallbackPurchasednew carRenterAskingperson'sname prior totriagequestionsDriverslicense #unavailableIt only takes4-5 min toverify yourinfo for yourquoteDirectGeneraltransferOhiocustomerThank youfor yourservice!Explained you'llget a senioragent on theline afterverification

Epiq - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Is my favorite agent
  2. What color is your car?
  3. Mobile home owner
  4. How do you like your new car?
  5. Overcoming: I already have Liberty Mutual
  6. Arizona Customer
  7. Needs motorcycle quote
  8. Email quote
  9. No insurance
  10. "That's awesome! Who did you end up going with?
  11. Customer disconnected
  12. Texas customer
  13. Adding teenage driver
  14. Needs home quote
  15. Portal Triage: Geico
  16. Lives in apartment
  17. Internal NAA
  18. When was the last time you reviewed your policy to make sure you're getting the best rate?
  19. Agent is awesome, they'll take great care of you!
  20. Adding 2 vehicles
  21. Adding spouse- assumptive approach
  22. Direct General transfer
  23. Purchased new home! ( In the past year)
  24. Price increase
  25. The quotes online aren't very accurate. They are just general quotes and don't apply your discounts, and driving history.
  26. long wait for agent- rapport building
  27. Utah Customer
  28. Adding 1 vehicles
  29. Does anyone else drive your cars?
  30. Adding 4 vehicles
  31. Lives with family/friends
  32. Washington Customer
  33. New York customer
  34. Condo Owner
  35. Happy birthday (early, belated, or today)
  36. Adding 3 vehicles
  37. Rebuttal 3 xs
  38. Wants a trailer quote
  39. Thanked customer for their time
  40. Single Family Home
  41. Allstate Agent transfer
  42. Rebuttal 2xs
  43. No dead air throughout call
  44. Showing empathy
  45. Scheduled CSR Callback
  46. Purchased new car
  47. Renter
  48. Asking person's name prior to triage questions
  49. Drivers license # unavailable
  50. It only takes 4-5 min to verify your info for your quote
  51. Direct General transfer
  52. Ohio customer
  53. Thank you for your service!
  54. Explained you'll get a senior agent on the line after verification