NeedsmotorcyclequoteNo deadairthroughoutcallWashingtonCustomerRebuttal2xsDoesanyoneelse driveyour cars?NeedshomequoteDirectGeneraltransferWhen was the lasttime you reviewedyour policy tomake sure you'regetting the bestrate?OhiocustomerPurchasednew carDirectGeneraltransferCustomerdisconnectedlong waitfor agent-rapportbuildingIt only takes4-5 min toverify yourinfo for yourquoteAskingperson'sname prior totriagequestionsCondoOwnerPortalTriage:GeicoEmailquoteAdding3vehiclesExplained you'llget a senioragent on theline afterverificationNoinsuranceAllstateAgenttransferScheduledCSRCallbackPriceincreaseOvercoming:I alreadyhave LibertyMutualRebuttal3 xs"That'sawesome!Who did youend up goingwith?Lives inapartmentThank youfor yourservice!Agent isawesome,they'll takegreat care ofyou!Driverslicense #unavailableAdding1vehiclesSingleFamilyHomeHow doyou likeyour newcar?Adding4vehiclesAdding2vehiclesAddingteenagedriverUtahCustomerIs myfavoriteagentMobilehomeownerTexascustomerHappybirthday(early,belated, ortoday)The quotes onlinearen't very accurate.They are justgeneral quotes anddon't apply yourdiscounts, anddriving history.Whatcolor isyour car?Addingspouse-assumptiveapproachShowingempathyNewYorkcustomerPurchasednew home!( In thepast year)ArizonaCustomerRenterLives withfamily/friendsInternalNAAThankedcustomerfor theirtimeWantsa trailerquoteNeedsmotorcyclequoteNo deadairthroughoutcallWashingtonCustomerRebuttal2xsDoesanyoneelse driveyour cars?NeedshomequoteDirectGeneraltransferWhen was the lasttime you reviewedyour policy tomake sure you'regetting the bestrate?OhiocustomerPurchasednew carDirectGeneraltransferCustomerdisconnectedlong waitfor agent-rapportbuildingIt only takes4-5 min toverify yourinfo for yourquoteAskingperson'sname prior totriagequestionsCondoOwnerPortalTriage:GeicoEmailquoteAdding3vehiclesExplained you'llget a senioragent on theline afterverificationNoinsuranceAllstateAgenttransferScheduledCSRCallbackPriceincreaseOvercoming:I alreadyhave LibertyMutualRebuttal3 xs"That'sawesome!Who did youend up goingwith?Lives inapartmentThank youfor yourservice!Agent isawesome,they'll takegreat care ofyou!Driverslicense #unavailableAdding1vehiclesSingleFamilyHomeHow doyou likeyour newcar?Adding4vehiclesAdding2vehiclesAddingteenagedriverUtahCustomerIs myfavoriteagentMobilehomeownerTexascustomerHappybirthday(early,belated, ortoday)The quotes onlinearen't very accurate.They are justgeneral quotes anddon't apply yourdiscounts, anddriving history.Whatcolor isyour car?Addingspouse-assumptiveapproachShowingempathyNewYorkcustomerPurchasednew home!( In thepast year)ArizonaCustomerRenterLives withfamily/friendsInternalNAAThankedcustomerfor theirtimeWantsa trailerquote

Epiq - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Needs motorcycle quote
  2. No dead air throughout call
  3. Washington Customer
  4. Rebuttal 2xs
  5. Does anyone else drive your cars?
  6. Needs home quote
  7. Direct General transfer
  8. When was the last time you reviewed your policy to make sure you're getting the best rate?
  9. Ohio customer
  10. Purchased new car
  11. Direct General transfer
  12. Customer disconnected
  13. long wait for agent- rapport building
  14. It only takes 4-5 min to verify your info for your quote
  15. Asking person's name prior to triage questions
  16. Condo Owner
  17. Portal Triage: Geico
  18. Email quote
  19. Adding 3 vehicles
  20. Explained you'll get a senior agent on the line after verification
  21. No insurance
  22. Allstate Agent transfer
  23. Scheduled CSR Callback
  24. Price increase
  25. Overcoming: I already have Liberty Mutual
  26. Rebuttal 3 xs
  27. "That's awesome! Who did you end up going with?
  28. Lives in apartment
  29. Thank you for your service!
  30. Agent is awesome, they'll take great care of you!
  31. Drivers license # unavailable
  32. Adding 1 vehicles
  33. Single Family Home
  34. How do you like your new car?
  35. Adding 4 vehicles
  36. Adding 2 vehicles
  37. Adding teenage driver
  38. Utah Customer
  39. Is my favorite agent
  40. Mobile home owner
  41. Texas customer
  42. Happy birthday (early, belated, or today)
  43. The quotes online aren't very accurate. They are just general quotes and don't apply your discounts, and driving history.
  44. What color is your car?
  45. Adding spouse- assumptive approach
  46. Showing empathy
  47. New York customer
  48. Purchased new home! ( In the past year)
  49. Arizona Customer
  50. Renter
  51. Lives with family/friends
  52. Internal NAA
  53. Thanked customer for their time
  54. Wants a trailer quote