WashingtonCustomerWantsa trailerquoteAdding2vehiclesNeedshomequoteThe quotes onlinearen't very accurate.They are justgeneral quotes anddon't apply yourdiscounts, anddriving history.DirectGeneraltransferWhen was the lasttime you reviewedyour policy tomake sure you'regetting the bestrate?Whatcolor isyour car?No deadairthroughoutcallPortalTriage:GeicoAddingspouse-assumptiveapproachMobilehomeownerEmailquoteAskingperson'sname prior totriagequestionsDirectGeneraltransferRebuttal3 xsDriverslicense #unavailableAdding3vehiclesPriceincreaselong waitfor agent-rapportbuildingLives inapartmentArizonaCustomerOhiocustomerTexascustomerAdding4vehiclesPurchasednew home!( In thepast year)ShowingempathyNeedsmotorcyclequoteIs myfavoriteagentHow doyou likeyour newcar?Lives withfamily/friendsOvercoming:I alreadyhave LibertyMutualAgent isawesome,they'll takegreat care ofyou!Thankedcustomerfor theirtimeThank youfor yourservice!UtahCustomerScheduledCSRCallbackAddingteenagedriverNoinsuranceNewYorkcustomerInternalNAAAllstateAgenttransferExplained you'llget a senioragent on theline afterverificationHappybirthday(early,belated, ortoday)It only takes4-5 min toverify yourinfo for yourquoteCondoOwner"That'sawesome!Who did youend up goingwith?Doesanyoneelse driveyour cars?Adding1vehiclesRenterPurchasednew carRebuttal2xsSingleFamilyHomeCustomerdisconnectedWashingtonCustomerWantsa trailerquoteAdding2vehiclesNeedshomequoteThe quotes onlinearen't very accurate.They are justgeneral quotes anddon't apply yourdiscounts, anddriving history.DirectGeneraltransferWhen was the lasttime you reviewedyour policy tomake sure you'regetting the bestrate?Whatcolor isyour car?No deadairthroughoutcallPortalTriage:GeicoAddingspouse-assumptiveapproachMobilehomeownerEmailquoteAskingperson'sname prior totriagequestionsDirectGeneraltransferRebuttal3 xsDriverslicense #unavailableAdding3vehiclesPriceincreaselong waitfor agent-rapportbuildingLives inapartmentArizonaCustomerOhiocustomerTexascustomerAdding4vehiclesPurchasednew home!( In thepast year)ShowingempathyNeedsmotorcyclequoteIs myfavoriteagentHow doyou likeyour newcar?Lives withfamily/friendsOvercoming:I alreadyhave LibertyMutualAgent isawesome,they'll takegreat care ofyou!Thankedcustomerfor theirtimeThank youfor yourservice!UtahCustomerScheduledCSRCallbackAddingteenagedriverNoinsuranceNewYorkcustomerInternalNAAAllstateAgenttransferExplained you'llget a senioragent on theline afterverificationHappybirthday(early,belated, ortoday)It only takes4-5 min toverify yourinfo for yourquoteCondoOwner"That'sawesome!Who did youend up goingwith?Doesanyoneelse driveyour cars?Adding1vehiclesRenterPurchasednew carRebuttal2xsSingleFamilyHomeCustomerdisconnected

Epiq - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Washington Customer
  2. Wants a trailer quote
  3. Adding 2 vehicles
  4. Needs home quote
  5. The quotes online aren't very accurate. They are just general quotes and don't apply your discounts, and driving history.
  6. Direct General transfer
  7. When was the last time you reviewed your policy to make sure you're getting the best rate?
  8. What color is your car?
  9. No dead air throughout call
  10. Portal Triage: Geico
  11. Adding spouse- assumptive approach
  12. Mobile home owner
  13. Email quote
  14. Asking person's name prior to triage questions
  15. Direct General transfer
  16. Rebuttal 3 xs
  17. Drivers license # unavailable
  18. Adding 3 vehicles
  19. Price increase
  20. long wait for agent- rapport building
  21. Lives in apartment
  22. Arizona Customer
  23. Ohio customer
  24. Texas customer
  25. Adding 4 vehicles
  26. Purchased new home! ( In the past year)
  27. Showing empathy
  28. Needs motorcycle quote
  29. Is my favorite agent
  30. How do you like your new car?
  31. Lives with family/friends
  32. Overcoming: I already have Liberty Mutual
  33. Agent is awesome, they'll take great care of you!
  34. Thanked customer for their time
  35. Thank you for your service!
  36. Utah Customer
  37. Scheduled CSR Callback
  38. Adding teenage driver
  39. No insurance
  40. New York customer
  41. Internal NAA
  42. Allstate Agent transfer
  43. Explained you'll get a senior agent on the line after verification
  44. Happy birthday (early, belated, or today)
  45. It only takes 4-5 min to verify your info for your quote
  46. Condo Owner
  47. "That's awesome! Who did you end up going with?
  48. Does anyone else drive your cars?
  49. Adding 1 vehicles
  50. Renter
  51. Purchased new car
  52. Rebuttal 2xs
  53. Single Family Home
  54. Customer disconnected