Memberwho sharesthe same b-day as you"Claimwasdenied"Callerdrinking/chewingover the phoneHow tobill forTelehealthMisdirectedmember Make anEAPauthorizationQuestionaboutsinglecasereceivinga warmtransferHear a dogbarking inthebackgroundAppealscall VerifyingEAPclaimsiView formedicalrecordsFeeScheduleIs Cignaprimaryinsurance"Sorry Iwas onmute!"Telehealth,wavingcopayment?Benefitsfor alllevel ofcareReceivingthe wrongcheckHear ababy cryover thephonedoes thishave aCOBRAplanStatus forproviderapplicationThe callerforgets toend thecallThirdpartyrepricingCallTransferclaims callto CignaWestMemberwho sharesthe same b-day as you"Claimwasdenied"Callerdrinking/chewingover the phoneHow tobill forTelehealthMisdirectedmember Make anEAPauthorizationQuestionaboutsinglecasereceivinga warmtransferHear a dogbarking inthebackgroundAppealscall VerifyingEAPclaimsiView formedicalrecordsFeeScheduleIs Cignaprimaryinsurance"Sorry Iwas onmute!"Telehealth,wavingcopayment?Benefitsfor alllevel ofcareReceivingthe wrongcheckHear ababy cryover thephonedoes thishave aCOBRAplanStatus forproviderapplicationThe callerforgets toend thecallThirdpartyrepricingCallTransferclaims callto CignaWest

Vritual BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member who shares the same b-day as you
  2. "Claim was denied"
  3. Caller drinking/chewing over the phone
  4. How to bill for Telehealth
  5. Misdirected member
  6. Make an EAP authorization
  7. Question about single case
  8. receiving a warm transfer
  9. Hear a dog barking in the background
  10. Appeals call
  11. Verifying EAP claims
  12. iView for medical records
  13. Fee Schedule
  14. Is Cigna primary insurance
  15. "Sorry I was on mute!"
  16. Telehealth, waving copayment?
  17. Benefits for all level of care
  18. Receiving the wrong check
  19. Hear a baby cry over the phone
  20. does this have a COBRA plan
  21. Status for provider application
  22. The caller forgets to end the call
  23. Third party repricing Call
  24. Transfer claims call to Cigna West