Offer adiscount ona damageditemRaiseyour NPSby 5%Make anemotionalconnectionAdvise ofthe surveyon 20 callsin a rowMA Saleover$2,000.00100%Soft SkillsQAGM SaleOver$100.00Obtain aprojectscopeRaiseyour NPSby 10%100%ProcessQAProvidenegativeempathy100% SoftSkills and100%Process QARestateon 5 callsin a rowOne fullday of100%NPSMA Saleover$1,000.00RestatethatincludesempathyProvidepositiveempathySeek FloorSupport vs.SupervisorSuportMake atargetedsales offerFind asubstituteitem for acallerAdvise ofthe surveyon 10 callsin a rowRestateon 10calls in arowGM Saleover$500.00Two fulldays of100%NPSOffer adiscount ona damageditemRaiseyour NPSby 5%Make anemotionalconnectionAdvise ofthe surveyon 20 callsin a rowMA Saleover$2,000.00100%Soft SkillsQAGM SaleOver$100.00Obtain aprojectscopeRaiseyour NPSby 10%100%ProcessQAProvidenegativeempathy100% SoftSkills and100%Process QARestateon 5 callsin a rowOne fullday of100%NPSMA Saleover$1,000.00RestatethatincludesempathyProvidepositiveempathySeek FloorSupport vs.SupervisorSuportMake atargetedsales offerFind asubstituteitem for acallerAdvise ofthe surveyon 10 callsin a rowRestateon 10calls in arowGM Saleover$500.00Two fulldays of100%NPS

NPS / QA / Sales BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer a discount on a damaged item
  2. Raise your NPS by 5%
  3. Make an emotional connection
  4. Advise of the survey on 20 calls in a row
  5. MA Sale over $2,000.00
  6. 100% Soft Skills QA
  7. GM Sale Over $100.00
  8. Obtain a project scope
  9. Raise your NPS by 10%
  10. 100% Process QA
  11. Provide negative empathy
  12. 100% Soft Skills and 100% Process QA
  13. Restate on 5 calls in a row
  14. One full day of 100% NPS
  15. MA Sale over $1,000.00
  16. Restate that includes empathy
  17. Provide positive empathy
  18. Seek Floor Support vs. Supervisor Suport
  19. Make a targeted sales offer
  20. Find a substitute item for a caller
  21. Advise of the survey on 10 calls in a row
  22. Restate on 10 calls in a row
  23. GM Sale over $500.00
  24. Two full days of 100% NPS