100%ProcessQAProvidepositiveempathy100% SoftSkills and100%Process QASeek FloorSupport vs.SupervisorSuportGM Saleover$500.00Offer adiscount ona damageditem100%Soft SkillsQARaiseyour NPSby 5%MA Saleover$2,000.00Two fulldays of100%NPSMake anemotionalconnectionAdvise ofthe surveyon 20 callsin a rowAdvise ofthe surveyon 10 callsin a rowMake atargetedsales offerOne fullday of100%NPSProvidenegativeempathyRestateon 10calls in arowRestateon 5 callsin a rowRaiseyour NPSby 10%Obtain aprojectscopeRestatethatincludesempathyMA Saleover$1,000.00GM SaleOver$100.00Find asubstituteitem for acaller100%ProcessQAProvidepositiveempathy100% SoftSkills and100%Process QASeek FloorSupport vs.SupervisorSuportGM Saleover$500.00Offer adiscount ona damageditem100%Soft SkillsQARaiseyour NPSby 5%MA Saleover$2,000.00Two fulldays of100%NPSMake anemotionalconnectionAdvise ofthe surveyon 20 callsin a rowAdvise ofthe surveyon 10 callsin a rowMake atargetedsales offerOne fullday of100%NPSProvidenegativeempathyRestateon 10calls in arowRestateon 5 callsin a rowRaiseyour NPSby 10%Obtain aprojectscopeRestatethatincludesempathyMA Saleover$1,000.00GM SaleOver$100.00Find asubstituteitem for acaller

NPS / QA / Sales BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% Process QA
  2. Provide positive empathy
  3. 100% Soft Skills and 100% Process QA
  4. Seek Floor Support vs. Supervisor Suport
  5. GM Sale over $500.00
  6. Offer a discount on a damaged item
  7. 100% Soft Skills QA
  8. Raise your NPS by 5%
  9. MA Sale over $2,000.00
  10. Two full days of 100% NPS
  11. Make an emotional connection
  12. Advise of the survey on 20 calls in a row
  13. Advise of the survey on 10 calls in a row
  14. Make a targeted sales offer
  15. One full day of 100% NPS
  16. Provide negative empathy
  17. Restate on 10 calls in a row
  18. Restate on 5 calls in a row
  19. Raise your NPS by 10%
  20. Obtain a project scope
  21. Restate that includes empathy
  22. MA Sale over $1,000.00
  23. GM Sale Over $100.00
  24. Find a substitute item for a caller