Two fulldays of100%NPSAdvise ofthe surveyon 10 callsin a rowProvidenegativeempathyOne fullday of100%NPS100%Soft SkillsQAMake atargetedsales offerAdvise ofthe surveyon 20 callsin a row100% SoftSkills and100%Process QAProvidepositiveempathyGM Saleover$500.00Offer adiscount ona damageditemRaiseyour NPSby 10%Obtain aprojectscopeMake anemotionalconnectionMA Saleover$2,000.00Raiseyour NPSby 5%RestatethatincludesempathyRestateon 5 callsin a rowMA Saleover$1,000.00Restateon 10calls in arowSeek FloorSupport vs.SupervisorSuportFind asubstituteitem for acallerGM SaleOver$100.00100%ProcessQATwo fulldays of100%NPSAdvise ofthe surveyon 10 callsin a rowProvidenegativeempathyOne fullday of100%NPS100%Soft SkillsQAMake atargetedsales offerAdvise ofthe surveyon 20 callsin a row100% SoftSkills and100%Process QAProvidepositiveempathyGM Saleover$500.00Offer adiscount ona damageditemRaiseyour NPSby 10%Obtain aprojectscopeMake anemotionalconnectionMA Saleover$2,000.00Raiseyour NPSby 5%RestatethatincludesempathyRestateon 5 callsin a rowMA Saleover$1,000.00Restateon 10calls in arowSeek FloorSupport vs.SupervisorSuportFind asubstituteitem for acallerGM SaleOver$100.00100%ProcessQA

NPS / QA / Sales BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Two full days of 100% NPS
  2. Advise of the survey on 10 calls in a row
  3. Provide negative empathy
  4. One full day of 100% NPS
  5. 100% Soft Skills QA
  6. Make a targeted sales offer
  7. Advise of the survey on 20 calls in a row
  8. 100% Soft Skills and 100% Process QA
  9. Provide positive empathy
  10. GM Sale over $500.00
  11. Offer a discount on a damaged item
  12. Raise your NPS by 10%
  13. Obtain a project scope
  14. Make an emotional connection
  15. MA Sale over $2,000.00
  16. Raise your NPS by 5%
  17. Restate that includes empathy
  18. Restate on 5 calls in a row
  19. MA Sale over $1,000.00
  20. Restate on 10 calls in a row
  21. Seek Floor Support vs. Supervisor Suport
  22. Find a substitute item for a caller
  23. GM Sale Over $100.00
  24. 100% Process QA