One fullday of100%NPSMake atargetedsales offerMA Saleover$2,000.00100%Soft SkillsQATwo fulldays of100%NPSProvidepositiveempathyRaiseyour NPSby 10%Advise ofthe surveyon 10 callsin a rowObtain aprojectscopeRaiseyour NPSby 5%Seek FloorSupport vs.SupervisorSuportFind asubstituteitem for acallerGM SaleOver$100.00Advise ofthe surveyon 20 callsin a rowMake anemotionalconnectionProvidenegativeempathyOffer adiscount ona damageditemMA Saleover$1,000.00Restateon 10calls in arowRestatethatincludesempathy100%ProcessQARestateon 5 callsin a rowGM Saleover$500.00100% SoftSkills and100%Process QAOne fullday of100%NPSMake atargetedsales offerMA Saleover$2,000.00100%Soft SkillsQATwo fulldays of100%NPSProvidepositiveempathyRaiseyour NPSby 10%Advise ofthe surveyon 10 callsin a rowObtain aprojectscopeRaiseyour NPSby 5%Seek FloorSupport vs.SupervisorSuportFind asubstituteitem for acallerGM SaleOver$100.00Advise ofthe surveyon 20 callsin a rowMake anemotionalconnectionProvidenegativeempathyOffer adiscount ona damageditemMA Saleover$1,000.00Restateon 10calls in arowRestatethatincludesempathy100%ProcessQARestateon 5 callsin a rowGM Saleover$500.00100% SoftSkills and100%Process QA

NPS / QA / Sales BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. One full day of 100% NPS
  2. Make a targeted sales offer
  3. MA Sale over $2,000.00
  4. 100% Soft Skills QA
  5. Two full days of 100% NPS
  6. Provide positive empathy
  7. Raise your NPS by 10%
  8. Advise of the survey on 10 calls in a row
  9. Obtain a project scope
  10. Raise your NPS by 5%
  11. Seek Floor Support vs. Supervisor Suport
  12. Find a substitute item for a caller
  13. GM Sale Over $100.00
  14. Advise of the survey on 20 calls in a row
  15. Make an emotional connection
  16. Provide negative empathy
  17. Offer a discount on a damaged item
  18. MA Sale over $1,000.00
  19. Restate on 10 calls in a row
  20. Restate that includes empathy
  21. 100% Process QA
  22. Restate on 5 calls in a row
  23. GM Sale over $500.00
  24. 100% Soft Skills and 100% Process QA