Seek FloorSupport vs.SupervisorSuportObtain aprojectscopeMake anemotionalconnectionProvidepositiveempathyMA Saleover$2,000.00RestatethatincludesempathyMake atargetedsales offerRaiseyour NPSby 5%100%ProcessQATwo fulldays of100%NPSRestateon 10calls in arowAdvise ofthe surveyon 10 callsin a row100% SoftSkills and100%Process QAOne fullday of100%NPSAdvise ofthe surveyon 20 callsin a rowProvidenegativeempathyGM SaleOver$100.00GM Saleover$500.00100%Soft SkillsQAMA Saleover$1,000.00Find asubstituteitem for acallerRestateon 5 callsin a rowOffer adiscount ona damageditemRaiseyour NPSby 10%Seek FloorSupport vs.SupervisorSuportObtain aprojectscopeMake anemotionalconnectionProvidepositiveempathyMA Saleover$2,000.00RestatethatincludesempathyMake atargetedsales offerRaiseyour NPSby 5%100%ProcessQATwo fulldays of100%NPSRestateon 10calls in arowAdvise ofthe surveyon 10 callsin a row100% SoftSkills and100%Process QAOne fullday of100%NPSAdvise ofthe surveyon 20 callsin a rowProvidenegativeempathyGM SaleOver$100.00GM Saleover$500.00100%Soft SkillsQAMA Saleover$1,000.00Find asubstituteitem for acallerRestateon 5 callsin a rowOffer adiscount ona damageditemRaiseyour NPSby 10%

NPS / QA / Sales BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Seek Floor Support vs. Supervisor Suport
  2. Obtain a project scope
  3. Make an emotional connection
  4. Provide positive empathy
  5. MA Sale over $2,000.00
  6. Restate that includes empathy
  7. Make a targeted sales offer
  8. Raise your NPS by 5%
  9. 100% Process QA
  10. Two full days of 100% NPS
  11. Restate on 10 calls in a row
  12. Advise of the survey on 10 calls in a row
  13. 100% Soft Skills and 100% Process QA
  14. One full day of 100% NPS
  15. Advise of the survey on 20 calls in a row
  16. Provide negative empathy
  17. GM Sale Over $100.00
  18. GM Sale over $500.00
  19. 100% Soft Skills QA
  20. MA Sale over $1,000.00
  21. Find a substitute item for a caller
  22. Restate on 5 calls in a row
  23. Offer a discount on a damaged item
  24. Raise your NPS by 10%