Two fulldays of100%NPSAdvise ofthe surveyon 10 callsin a rowOffer adiscount ona damageditemFind asubstituteitem for acallerRestatethatincludesempathySeek FloorSupport vs.SupervisorSuportMake anemotionalconnectionAdvise ofthe surveyon 20 callsin a rowProvidepositiveempathy100%ProcessQAProvidenegativeempathyMA Saleover$1,000.00Restateon 10calls in arowGM SaleOver$100.00GM Saleover$500.00Make atargetedsales offer100% SoftSkills and100%Process QAObtain aprojectscopeRestateon 5 callsin a rowRaiseyour NPSby 5%MA Saleover$2,000.00Raiseyour NPSby 10%100%Soft SkillsQAOne fullday of100%NPSTwo fulldays of100%NPSAdvise ofthe surveyon 10 callsin a rowOffer adiscount ona damageditemFind asubstituteitem for acallerRestatethatincludesempathySeek FloorSupport vs.SupervisorSuportMake anemotionalconnectionAdvise ofthe surveyon 20 callsin a rowProvidepositiveempathy100%ProcessQAProvidenegativeempathyMA Saleover$1,000.00Restateon 10calls in arowGM SaleOver$100.00GM Saleover$500.00Make atargetedsales offer100% SoftSkills and100%Process QAObtain aprojectscopeRestateon 5 callsin a rowRaiseyour NPSby 5%MA Saleover$2,000.00Raiseyour NPSby 10%100%Soft SkillsQAOne fullday of100%NPS

NPS / QA / Sales BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Two full days of 100% NPS
  2. Advise of the survey on 10 calls in a row
  3. Offer a discount on a damaged item
  4. Find a substitute item for a caller
  5. Restate that includes empathy
  6. Seek Floor Support vs. Supervisor Suport
  7. Make an emotional connection
  8. Advise of the survey on 20 calls in a row
  9. Provide positive empathy
  10. 100% Process QA
  11. Provide negative empathy
  12. MA Sale over $1,000.00
  13. Restate on 10 calls in a row
  14. GM Sale Over $100.00
  15. GM Sale over $500.00
  16. Make a targeted sales offer
  17. 100% Soft Skills and 100% Process QA
  18. Obtain a project scope
  19. Restate on 5 calls in a row
  20. Raise your NPS by 5%
  21. MA Sale over $2,000.00
  22. Raise your NPS by 10%
  23. 100% Soft Skills QA
  24. One full day of 100% NPS