100% SoftSkills and100%Process QARestateon 5 callsin a rowMake atargetedsales offerMake anemotionalconnectionMA Saleover$2,000.00100%Soft SkillsQAProvidepositiveempathyRestateon 10calls in arowAdvise ofthe surveyon 10 callsin a rowRestatethatincludesempathyObtain aprojectscopeOffer adiscount ona damageditemRaiseyour NPSby 10%100%ProcessQAGM Saleover$500.00Two fulldays of100%NPSGM SaleOver$100.00ProvidenegativeempathyMA Saleover$1,000.00Seek FloorSupport vs.SupervisorSuportFind asubstituteitem for acallerAdvise ofthe surveyon 20 callsin a rowRaiseyour NPSby 5%One fullday of100%NPS100% SoftSkills and100%Process QARestateon 5 callsin a rowMake atargetedsales offerMake anemotionalconnectionMA Saleover$2,000.00100%Soft SkillsQAProvidepositiveempathyRestateon 10calls in arowAdvise ofthe surveyon 10 callsin a rowRestatethatincludesempathyObtain aprojectscopeOffer adiscount ona damageditemRaiseyour NPSby 10%100%ProcessQAGM Saleover$500.00Two fulldays of100%NPSGM SaleOver$100.00ProvidenegativeempathyMA Saleover$1,000.00Seek FloorSupport vs.SupervisorSuportFind asubstituteitem for acallerAdvise ofthe surveyon 20 callsin a rowRaiseyour NPSby 5%One fullday of100%NPS

NPS / QA / Sales BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% Soft Skills and 100% Process QA
  2. Restate on 5 calls in a row
  3. Make a targeted sales offer
  4. Make an emotional connection
  5. MA Sale over $2,000.00
  6. 100% Soft Skills QA
  7. Provide positive empathy
  8. Restate on 10 calls in a row
  9. Advise of the survey on 10 calls in a row
  10. Restate that includes empathy
  11. Obtain a project scope
  12. Offer a discount on a damaged item
  13. Raise your NPS by 10%
  14. 100% Process QA
  15. GM Sale over $500.00
  16. Two full days of 100% NPS
  17. GM Sale Over $100.00
  18. Provide negative empathy
  19. MA Sale over $1,000.00
  20. Seek Floor Support vs. Supervisor Suport
  21. Find a substitute item for a caller
  22. Advise of the survey on 20 calls in a row
  23. Raise your NPS by 5%
  24. One full day of 100% NPS