Restate on 5calls in a rowTime frame:___________100%Soft SkillsQAObtain aproject scopeCall time:___________Make anemotionalconnectionCall time:____________Targetedsales offerCall time:___________Surveyscripting 20calls in a rowTime frame:____________Surveyscripting 10calls in a rowTime frame:____________Raiseyour NPSby 10%Seek floorsupport vs.SupervisorsuportRaiseyour NPSby 5%Restate withempathyCall Time:__________Restate on 10calls in a rowTime frame:___________MA Sale over$3,000.00Order:___________GM sale Over$800.00Order:___________Discount on adamagedreorderOrder:_____________Find asubstituteitemCall time:___________Provide positiveempathyCall time:_____________One fullday of100%NPS100% SoftSkills and100%Process QAProvideempathyCall time:__________MA sale over$2,000.00Order:__________GM Saleover $400.00Order:__________100%ProcessQATwo fulldays of100%NPSRestate on 5calls in a rowTime frame:___________100%Soft SkillsQAObtain aproject scopeCall time:___________Make anemotionalconnectionCall time:____________Targetedsales offerCall time:___________Surveyscripting 20calls in a rowTime frame:____________Surveyscripting 10calls in a rowTime frame:____________Raiseyour NPSby 10%Seek floorsupport vs.SupervisorsuportRaiseyour NPSby 5%Restate withempathyCall Time:__________Restate on 10calls in a rowTime frame:___________MA Sale over$3,000.00Order:___________GM sale Over$800.00Order:___________Discount on adamagedreorderOrder:_____________Find asubstituteitemCall time:___________Provide positiveempathyCall time:_____________One fullday of100%NPS100% SoftSkills and100%Process QAProvideempathyCall time:__________MA sale over$2,000.00Order:__________GM Saleover $400.00Order:__________100%ProcessQATwo fulldays of100%NPS

NPS / QA / Sales BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Restate on 5 calls in a row Time frame: ___________
  2. 100% Soft Skills QA
  3. Obtain a project scope Call time: ___________
  4. Make an emotional connection Call time: ____________
  5. Targeted sales offer Call time: ___________
  6. Survey scripting 20 calls in a row Time frame: ____________
  7. Survey scripting 10 calls in a row Time frame: ____________
  8. Raise your NPS by 10%
  9. Seek floor support vs. Supervisor suport
  10. Raise your NPS by 5%
  11. Restate with empathy Call Time: __________
  12. Restate on 10 calls in a row Time frame: ___________
  13. MA Sale over $3,000.00 Order: ___________
  14. GM sale Over $800.00 Order: ___________
  15. Discount on a damaged reorder Order: _____________
  16. Find a substitute item Call time: ___________
  17. Provide positive empathy Call time: _____________
  18. One full day of 100% NPS
  19. 100% Soft Skills and 100% Process QA
  20. Provide empathy Call time: __________
  21. MA sale over $2,000.00 Order: __________
  22. GM Sale over $400.00 Order: __________
  23. 100% Process QA
  24. Two full days of 100% NPS