Raiseyour NPSby 5%Obtain aproject scopeCall time:___________100% SoftSkills and100%Process QAGM Saleover $400.00Order:__________Surveyscripting 10calls in a rowTime frame:____________GM sale Over$800.00Order:___________100%ProcessQARestate on 5calls in a rowTime frame:___________MA sale over$2,000.00Order:__________Targetedsales offerCall time:___________Provide positiveempathyCall time:_____________Raiseyour NPSby 10%Two fulldays of100%NPSMA Sale over$3,000.00Order:___________One fullday of100%NPSRestate withempathyCall Time:__________Make anemotionalconnectionCall time:____________Restate on 10calls in a rowTime frame:___________100%Soft SkillsQADiscount on adamagedreorderOrder:_____________Seek floorsupport vs.SupervisorsuportProvideempathyCall time:__________Surveyscripting 20calls in a rowTime frame:____________Find asubstituteitemCall time:___________Raiseyour NPSby 5%Obtain aproject scopeCall time:___________100% SoftSkills and100%Process QAGM Saleover $400.00Order:__________Surveyscripting 10calls in a rowTime frame:____________GM sale Over$800.00Order:___________100%ProcessQARestate on 5calls in a rowTime frame:___________MA sale over$2,000.00Order:__________Targetedsales offerCall time:___________Provide positiveempathyCall time:_____________Raiseyour NPSby 10%Two fulldays of100%NPSMA Sale over$3,000.00Order:___________One fullday of100%NPSRestate withempathyCall Time:__________Make anemotionalconnectionCall time:____________Restate on 10calls in a rowTime frame:___________100%Soft SkillsQADiscount on adamagedreorderOrder:_____________Seek floorsupport vs.SupervisorsuportProvideempathyCall time:__________Surveyscripting 20calls in a rowTime frame:____________Find asubstituteitemCall time:___________

NPS / QA / Sales BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Raise your NPS by 5%
  2. Obtain a project scope Call time: ___________
  3. 100% Soft Skills and 100% Process QA
  4. GM Sale over $400.00 Order: __________
  5. Survey scripting 10 calls in a row Time frame: ____________
  6. GM sale Over $800.00 Order: ___________
  7. 100% Process QA
  8. Restate on 5 calls in a row Time frame: ___________
  9. MA sale over $2,000.00 Order: __________
  10. Targeted sales offer Call time: ___________
  11. Provide positive empathy Call time: _____________
  12. Raise your NPS by 10%
  13. Two full days of 100% NPS
  14. MA Sale over $3,000.00 Order: ___________
  15. One full day of 100% NPS
  16. Restate with empathy Call Time: __________
  17. Make an emotional connection Call time: ____________
  18. Restate on 10 calls in a row Time frame: ___________
  19. 100% Soft Skills QA
  20. Discount on a damaged reorder Order: _____________
  21. Seek floor support vs. Supervisor suport
  22. Provide empathy Call time: __________
  23. Survey scripting 20 calls in a row Time frame: ____________
  24. Find a substitute item Call time: ___________