100%Soft SkillsQAProvide positiveempathyCall time:_____________Targetedsales offerCall time:___________Restate on 5calls in a rowTime frame:___________GM Saleover $400.00Order:__________ProvideempathyCall time:__________MA Sale over$3,000.00Order:___________Obtain aproject scopeCall time:___________Raiseyour NPSby 5%Restate withempathyCall Time:__________Find asubstituteitemCall time:___________Restate on 10calls in a rowTime frame:___________MA sale over$2,000.00Order:__________Seek floorsupport vs.Supervisorsuport100%ProcessQAMake anemotionalconnectionCall time:____________Discount on adamagedreorderOrder:_____________Raiseyour NPSby 10%Surveyscripting 10calls in a rowTime frame:____________Surveyscripting 20calls in a rowTime frame:____________GM sale Over$800.00Order:___________100% SoftSkills and100%Process QATwo fulldays of100%NPSOne fullday of100%NPS100%Soft SkillsQAProvide positiveempathyCall time:_____________Targetedsales offerCall time:___________Restate on 5calls in a rowTime frame:___________GM Saleover $400.00Order:__________ProvideempathyCall time:__________MA Sale over$3,000.00Order:___________Obtain aproject scopeCall time:___________Raiseyour NPSby 5%Restate withempathyCall Time:__________Find asubstituteitemCall time:___________Restate on 10calls in a rowTime frame:___________MA sale over$2,000.00Order:__________Seek floorsupport vs.Supervisorsuport100%ProcessQAMake anemotionalconnectionCall time:____________Discount on adamagedreorderOrder:_____________Raiseyour NPSby 10%Surveyscripting 10calls in a rowTime frame:____________Surveyscripting 20calls in a rowTime frame:____________GM sale Over$800.00Order:___________100% SoftSkills and100%Process QATwo fulldays of100%NPSOne fullday of100%NPS

NPS / QA / Sales BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% Soft Skills QA
  2. Provide positive empathy Call time: _____________
  3. Targeted sales offer Call time: ___________
  4. Restate on 5 calls in a row Time frame: ___________
  5. GM Sale over $400.00 Order: __________
  6. Provide empathy Call time: __________
  7. MA Sale over $3,000.00 Order: ___________
  8. Obtain a project scope Call time: ___________
  9. Raise your NPS by 5%
  10. Restate with empathy Call Time: __________
  11. Find a substitute item Call time: ___________
  12. Restate on 10 calls in a row Time frame: ___________
  13. MA sale over $2,000.00 Order: __________
  14. Seek floor support vs. Supervisor suport
  15. 100% Process QA
  16. Make an emotional connection Call time: ____________
  17. Discount on a damaged reorder Order: _____________
  18. Raise your NPS by 10%
  19. Survey scripting 10 calls in a row Time frame: ____________
  20. Survey scripting 20 calls in a row Time frame: ____________
  21. GM sale Over $800.00 Order: ___________
  22. 100% Soft Skills and 100% Process QA
  23. Two full days of 100% NPS
  24. One full day of 100% NPS