Obtain aproject scopeCall time:___________GM Saleover $400.00Order:__________Seek floorsupport vs.SupervisorsuportSurveyscripting 10calls in a rowTime frame:____________Surveyscripting 20calls in a rowTime frame:____________100%Soft SkillsQARestate withempathyCall Time:__________MA Sale over$3,000.00Order:___________MA sale over$2,000.00Order:__________Restate on 10calls in a rowTime frame:___________One fullday of100%NPSTargetedsales offerCall time:___________GM sale Over$800.00Order:___________100%ProcessQAProvidesincereempathyCall time:__________100% SoftSkills and100%Process QARestate on 5calls in a rowTime frame:___________Find asubstituteitemCall time:___________Comment onbackgroundnoises Call time:____________Raiseyour NPSby 10%Discount on adamagedreorderOrder:_____________Raiseyour NPSby 5%Two fulldays of100%NPSProvide positiveempathyCall time:_____________Obtain aproject scopeCall time:___________GM Saleover $400.00Order:__________Seek floorsupport vs.SupervisorsuportSurveyscripting 10calls in a rowTime frame:____________Surveyscripting 20calls in a rowTime frame:____________100%Soft SkillsQARestate withempathyCall Time:__________MA Sale over$3,000.00Order:___________MA sale over$2,000.00Order:__________Restate on 10calls in a rowTime frame:___________One fullday of100%NPSTargetedsales offerCall time:___________GM sale Over$800.00Order:___________100%ProcessQAProvidesincereempathyCall time:__________100% SoftSkills and100%Process QARestate on 5calls in a rowTime frame:___________Find asubstituteitemCall time:___________Comment onbackgroundnoises Call time:____________Raiseyour NPSby 10%Discount on adamagedreorderOrder:_____________Raiseyour NPSby 5%Two fulldays of100%NPSProvide positiveempathyCall time:_____________

NPS / QA / Sales BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Obtain a project scope Call time: ___________
  2. GM Sale over $400.00 Order: __________
  3. Seek floor support vs. Supervisor suport
  4. Survey scripting 10 calls in a row Time frame: ____________
  5. Survey scripting 20 calls in a row Time frame: ____________
  6. 100% Soft Skills QA
  7. Restate with empathy Call Time: __________
  8. MA Sale over $3,000.00 Order: ___________
  9. MA sale over $2,000.00 Order: __________
  10. Restate on 10 calls in a row Time frame: ___________
  11. One full day of 100% NPS
  12. Targeted sales offer Call time: ___________
  13. GM sale Over $800.00 Order: ___________
  14. 100% Process QA
  15. Provide sincere empathy Call time: __________
  16. 100% Soft Skills and 100% Process QA
  17. Restate on 5 calls in a row Time frame: ___________
  18. Find a substitute item Call time: ___________
  19. Comment on background noises Call time: ____________
  20. Raise your NPS by 10%
  21. Discount on a damaged reorder Order: _____________
  22. Raise your NPS by 5%
  23. Two full days of 100% NPS
  24. Provide positive empathy Call time: _____________