Two fulldays of100%NPSRaiseyour NPSby 5%Surveyscripting 20calls in a rowTime frame:____________Surveyscripting 10calls in a rowTime frame:____________100%Soft SkillsQAProvide positiveempathyCall time:_____________One fullday of100%NPSRaiseyour NPSby 10%GM Saleover $400.00Order:__________Obtain aproject scopeCall time:___________Restate on 10calls in a rowTime frame:___________Seek floorsupport vs.SupervisorsuportTargetedsales offerCall time:___________Find asubstituteitemCall time:___________ProvidesincereempathyCall time:__________Comment onbackgroundnoises Call time:____________Restate on 5calls in a rowTime frame:___________Restate withempathyCall Time:__________100% SoftSkills and100%Process QAMA sale over$2,000.00Order:__________Discount on adamagedreorderOrder:_____________GM sale Over$800.00Order:___________100%ProcessQAMA Sale over$3,000.00Order:___________Two fulldays of100%NPSRaiseyour NPSby 5%Surveyscripting 20calls in a rowTime frame:____________Surveyscripting 10calls in a rowTime frame:____________100%Soft SkillsQAProvide positiveempathyCall time:_____________One fullday of100%NPSRaiseyour NPSby 10%GM Saleover $400.00Order:__________Obtain aproject scopeCall time:___________Restate on 10calls in a rowTime frame:___________Seek floorsupport vs.SupervisorsuportTargetedsales offerCall time:___________Find asubstituteitemCall time:___________ProvidesincereempathyCall time:__________Comment onbackgroundnoises Call time:____________Restate on 5calls in a rowTime frame:___________Restate withempathyCall Time:__________100% SoftSkills and100%Process QAMA sale over$2,000.00Order:__________Discount on adamagedreorderOrder:_____________GM sale Over$800.00Order:___________100%ProcessQAMA Sale over$3,000.00Order:___________

NPS / QA / Sales BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Two full days of 100% NPS
  2. Raise your NPS by 5%
  3. Survey scripting 20 calls in a row Time frame: ____________
  4. Survey scripting 10 calls in a row Time frame: ____________
  5. 100% Soft Skills QA
  6. Provide positive empathy Call time: _____________
  7. One full day of 100% NPS
  8. Raise your NPS by 10%
  9. GM Sale over $400.00 Order: __________
  10. Obtain a project scope Call time: ___________
  11. Restate on 10 calls in a row Time frame: ___________
  12. Seek floor support vs. Supervisor suport
  13. Targeted sales offer Call time: ___________
  14. Find a substitute item Call time: ___________
  15. Provide sincere empathy Call time: __________
  16. Comment on background noises Call time: ____________
  17. Restate on 5 calls in a row Time frame: ___________
  18. Restate with empathy Call Time: __________
  19. 100% Soft Skills and 100% Process QA
  20. MA sale over $2,000.00 Order: __________
  21. Discount on a damaged reorder Order: _____________
  22. GM sale Over $800.00 Order: ___________
  23. 100% Process QA
  24. MA Sale over $3,000.00 Order: ___________