Obtain aproject scopeCall time:___________100%ProcessQAGM Saleover $400.00Order:__________Find asubstituteitemCall time:___________ProvidesincereempathyCall time:__________Raiseyour NPSby 5%Restate withempathyCall Time:__________MA Sale over$3,000.00Order:___________Targetedsales offerCall time:___________Restate on 5calls in a rowTime frame:___________MA sale over$2,000.00Order:__________Two fulldays of100%NPSGM sale Over$800.00Order:___________100% SoftSkills and100%Process QAOne fullday of100%NPSDiscount on adamagedreorderOrder:_____________Provide positiveempathyCall time:_____________Surveyscripting 20calls in a rowTime frame:____________Raiseyour NPSby 10%Restate on 10calls in a rowTime frame:___________Comment onbackgroundnoises Call time:____________Surveyscripting 10calls in a rowTime frame:____________100%Soft SkillsQASeek floorsupport vs.SupervisorsuportObtain aproject scopeCall time:___________100%ProcessQAGM Saleover $400.00Order:__________Find asubstituteitemCall time:___________ProvidesincereempathyCall time:__________Raiseyour NPSby 5%Restate withempathyCall Time:__________MA Sale over$3,000.00Order:___________Targetedsales offerCall time:___________Restate on 5calls in a rowTime frame:___________MA sale over$2,000.00Order:__________Two fulldays of100%NPSGM sale Over$800.00Order:___________100% SoftSkills and100%Process QAOne fullday of100%NPSDiscount on adamagedreorderOrder:_____________Provide positiveempathyCall time:_____________Surveyscripting 20calls in a rowTime frame:____________Raiseyour NPSby 10%Restate on 10calls in a rowTime frame:___________Comment onbackgroundnoises Call time:____________Surveyscripting 10calls in a rowTime frame:____________100%Soft SkillsQASeek floorsupport vs.Supervisorsuport

NPS / QA / Sales BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Obtain a project scope Call time: ___________
  2. 100% Process QA
  3. GM Sale over $400.00 Order: __________
  4. Find a substitute item Call time: ___________
  5. Provide sincere empathy Call time: __________
  6. Raise your NPS by 5%
  7. Restate with empathy Call Time: __________
  8. MA Sale over $3,000.00 Order: ___________
  9. Targeted sales offer Call time: ___________
  10. Restate on 5 calls in a row Time frame: ___________
  11. MA sale over $2,000.00 Order: __________
  12. Two full days of 100% NPS
  13. GM sale Over $800.00 Order: ___________
  14. 100% Soft Skills and 100% Process QA
  15. One full day of 100% NPS
  16. Discount on a damaged reorder Order: _____________
  17. Provide positive empathy Call time: _____________
  18. Survey scripting 20 calls in a row Time frame: ____________
  19. Raise your NPS by 10%
  20. Restate on 10 calls in a row Time frame: ___________
  21. Comment on background noises Call time: ____________
  22. Survey scripting 10 calls in a row Time frame: ____________
  23. 100% Soft Skills QA
  24. Seek floor support vs. Supervisor suport