Restate on 5calls in a rowTime frame:___________Comment onbackgroundnoises Call time:____________Two fulldays of100%NPSProvide positiveempathyCall time:_____________Obtain aproject scopeCall time:___________100% SoftSkills and100%Process QARaiseyour NPSby 5%ProvidesincereempathyCall time:__________100%ProcessQARaiseyour NPSby 10%100%Soft SkillsQAMA Sale over$3,000.00Order:___________Seek floorsupport vs.SupervisorsuportSurveyscripting 10calls in a rowTime frame:____________Surveyscripting 20calls in a rowTime frame:____________GM sale Over$800.00Order:___________MA sale over$2,000.00Order:__________Restate on 10calls in a rowTime frame:___________One fullday of100%NPSGM Saleover $400.00Order:__________Find asubstituteitemCall time:___________Discount on adamagedreorderOrder:_____________Targetedsales offerCall time:___________Restate withempathyCall Time:__________Restate on 5calls in a rowTime frame:___________Comment onbackgroundnoises Call time:____________Two fulldays of100%NPSProvide positiveempathyCall time:_____________Obtain aproject scopeCall time:___________100% SoftSkills and100%Process QARaiseyour NPSby 5%ProvidesincereempathyCall time:__________100%ProcessQARaiseyour NPSby 10%100%Soft SkillsQAMA Sale over$3,000.00Order:___________Seek floorsupport vs.SupervisorsuportSurveyscripting 10calls in a rowTime frame:____________Surveyscripting 20calls in a rowTime frame:____________GM sale Over$800.00Order:___________MA sale over$2,000.00Order:__________Restate on 10calls in a rowTime frame:___________One fullday of100%NPSGM Saleover $400.00Order:__________Find asubstituteitemCall time:___________Discount on adamagedreorderOrder:_____________Targetedsales offerCall time:___________Restate withempathyCall Time:__________

NPS / QA / Sales BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Restate on 5 calls in a row Time frame: ___________
  2. Comment on background noises Call time: ____________
  3. Two full days of 100% NPS
  4. Provide positive empathy Call time: _____________
  5. Obtain a project scope Call time: ___________
  6. 100% Soft Skills and 100% Process QA
  7. Raise your NPS by 5%
  8. Provide sincere empathy Call time: __________
  9. 100% Process QA
  10. Raise your NPS by 10%
  11. 100% Soft Skills QA
  12. MA Sale over $3,000.00 Order: ___________
  13. Seek floor support vs. Supervisor suport
  14. Survey scripting 10 calls in a row Time frame: ____________
  15. Survey scripting 20 calls in a row Time frame: ____________
  16. GM sale Over $800.00 Order: ___________
  17. MA sale over $2,000.00 Order: __________
  18. Restate on 10 calls in a row Time frame: ___________
  19. One full day of 100% NPS
  20. GM Sale over $400.00 Order: __________
  21. Find a substitute item Call time: ___________
  22. Discount on a damaged reorder Order: _____________
  23. Targeted sales offer Call time: ___________
  24. Restate with empathy Call Time: __________