Surveyscripting 10calls in a rowTime frame:____________Restate on 5calls in a rowTime frame:___________Provide positiveempathyCall time:_____________Two fulldays of100%NPSObtain aproject scopeCall time:___________Restate withempathyCall Time:__________GM sale Over$800.00Order:___________Comment onbackgroundnoises Call time:____________Find asubstituteitemCall time:___________100% SoftSkills and100%Process QAMA sale over$2,000.00Order:__________Discount on adamagedreorderOrder:_____________GM Saleover $400.00Order:__________Raiseyour NPSby 10%Targetedsales offerCall time:___________MA Sale over$3,000.00Order:___________Seek floorsupport vs.Supervisorsuport100%ProcessQAOne fullday of100%NPSRestate on 10calls in a rowTime frame:___________ProvidesincereempathyCall time:__________Surveyscripting 20calls in a rowTime frame:____________Raiseyour NPSby 5%100%Soft SkillsQASurveyscripting 10calls in a rowTime frame:____________Restate on 5calls in a rowTime frame:___________Provide positiveempathyCall time:_____________Two fulldays of100%NPSObtain aproject scopeCall time:___________Restate withempathyCall Time:__________GM sale Over$800.00Order:___________Comment onbackgroundnoises Call time:____________Find asubstituteitemCall time:___________100% SoftSkills and100%Process QAMA sale over$2,000.00Order:__________Discount on adamagedreorderOrder:_____________GM Saleover $400.00Order:__________Raiseyour NPSby 10%Targetedsales offerCall time:___________MA Sale over$3,000.00Order:___________Seek floorsupport vs.Supervisorsuport100%ProcessQAOne fullday of100%NPSRestate on 10calls in a rowTime frame:___________ProvidesincereempathyCall time:__________Surveyscripting 20calls in a rowTime frame:____________Raiseyour NPSby 5%100%Soft SkillsQA

NPS / QA / Sales BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Survey scripting 10 calls in a row Time frame: ____________
  2. Restate on 5 calls in a row Time frame: ___________
  3. Provide positive empathy Call time: _____________
  4. Two full days of 100% NPS
  5. Obtain a project scope Call time: ___________
  6. Restate with empathy Call Time: __________
  7. GM sale Over $800.00 Order: ___________
  8. Comment on background noises Call time: ____________
  9. Find a substitute item Call time: ___________
  10. 100% Soft Skills and 100% Process QA
  11. MA sale over $2,000.00 Order: __________
  12. Discount on a damaged reorder Order: _____________
  13. GM Sale over $400.00 Order: __________
  14. Raise your NPS by 10%
  15. Targeted sales offer Call time: ___________
  16. MA Sale over $3,000.00 Order: ___________
  17. Seek floor support vs. Supervisor suport
  18. 100% Process QA
  19. One full day of 100% NPS
  20. Restate on 10 calls in a row Time frame: ___________
  21. Provide sincere empathy Call time: __________
  22. Survey scripting 20 calls in a row Time frame: ____________
  23. Raise your NPS by 5%
  24. 100% Soft Skills QA