One full day of 100% NPS 100% Process QA Survey scripting 20 calls in a row ____________ MA Sale over $3,000.00 ___________ Two full days of 100% NPS Provide positive empathy _____________ Restate on 5 calls in a row Time frame: ___________ GM sale Over $800.00 ___________ Raise your NPS by 5% 100% Soft Skills and 100% Process QA Find a substitute item ___________ GM Sale over $400.00 __________ Seek floor support vs. Supervisor suport Restate with empathy __________ Comment on background noises ____________ Obtain a project scope ___________ Discount on a damaged reorder ____________ MA sale over $2,000.00 __________ Restate on 10 calls in a row ___________ 100% Soft Skills QA Targeted sales offer ___________ Raise your NPS by 10% Provide sincere empathy __________ Survey scripting 10 calls in a row __________ One full day of 100% NPS 100% Process QA Survey scripting 20 calls in a row ____________ MA Sale over $3,000.00 ___________ Two full days of 100% NPS Provide positive empathy _____________ Restate on 5 calls in a row Time frame: ___________ GM sale Over $800.00 ___________ Raise your NPS by 5% 100% Soft Skills and 100% Process QA Find a substitute item ___________ GM Sale over $400.00 __________ Seek floor support vs. Supervisor suport Restate with empathy __________ Comment on background noises ____________ Obtain a project scope ___________ Discount on a damaged reorder ____________ MA sale over $2,000.00 __________ Restate on 10 calls in a row ___________ 100% Soft Skills QA Targeted sales offer ___________ Raise your NPS by 10% Provide sincere empathy __________ Survey scripting 10 calls in a row __________
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
One full day of 100% NPS
100% Process QA
Survey scripting 20 calls in a row
____________
MA Sale over $3,000.00
___________
Two full days of 100% NPS
Provide positive empathy
_____________
Restate on 5 calls in a row
Time frame:
___________
GM sale Over $800.00
___________
Raise your NPS by 5%
100% Soft Skills and 100% Process QA
Find a substitute item
___________
GM Sale over $400.00
__________
Seek floor support vs. Supervisor suport
Restate with empathy
__________
Comment on background noises
____________
Obtain a project scope
___________
Discount on a damaged reorder
____________
MA sale over $2,000.00
__________
Restate on 10 calls in a row
___________
100% Soft Skills QA
Targeted sales offer
___________
Raise your NPS by 10%
Provide sincere empathy
__________
Survey scripting 10 calls in a row
__________