Restate on 5 calls in a row Time frame: ___________ Provide positive empathy _____________ 100% Soft Skills and 100% Process QA Survey scripting 20 calls in a row ____________ Find a substitute item ___________ GM Sale over $400.00 __________ 100% Process QA Restate on 10 calls in a row ___________ MA Sale over $3,000.00 ___________ GM sale Over $800.00 ___________ Provide sincere empathy __________ Targeted sales offer ___________ Raise your NPS by 5% One full day of 100% NPS Obtain a project scope ___________ Comment on background noises ____________ 100% Soft Skills QA Survey scripting 10 calls in a row __________ Raise your NPS by 10% Two full days of 100% NPS Seek floor support vs. Supervisor suport Discount on a damaged reorder ____________ Restate with empathy __________ MA sale over $2,000.00 __________ Restate on 5 calls in a row Time frame: ___________ Provide positive empathy _____________ 100% Soft Skills and 100% Process QA Survey scripting 20 calls in a row ____________ Find a substitute item ___________ GM Sale over $400.00 __________ 100% Process QA Restate on 10 calls in a row ___________ MA Sale over $3,000.00 ___________ GM sale Over $800.00 ___________ Provide sincere empathy __________ Targeted sales offer ___________ Raise your NPS by 5% One full day of 100% NPS Obtain a project scope ___________ Comment on background noises ____________ 100% Soft Skills QA Survey scripting 10 calls in a row __________ Raise your NPS by 10% Two full days of 100% NPS Seek floor support vs. Supervisor suport Discount on a damaged reorder ____________ Restate with empathy __________ MA sale over $2,000.00 __________
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Restate on 5 calls in a row
Time frame:
___________
Provide positive empathy
_____________
100% Soft Skills and 100% Process QA
Survey scripting 20 calls in a row
____________
Find a substitute item
___________
GM Sale over $400.00
__________
100% Process QA
Restate on 10 calls in a row
___________
MA Sale over $3,000.00
___________
GM sale Over $800.00
___________
Provide sincere empathy
__________
Targeted sales offer
___________
Raise your NPS by 5%
One full day of 100% NPS
Obtain a project scope
___________
Comment on background noises
____________
100% Soft Skills QA
Survey scripting 10 calls in a row
__________
Raise your NPS by 10%
Two full days of 100% NPS
Seek floor support vs. Supervisor suport
Discount on a damaged reorder
____________
Restate with empathy
__________
MA sale over $2,000.00
__________