100%Soft SkillsQARestate on 10calls in a row ___________Find asubstituteitem ___________GM Sale over$2,000.00 ___________Make anemotionalconnection ___________100% SoftSkills and100%Process QAObtain aproject scope ___________Restate on 5calls in a rowTime frame:___________Raiseyour NPSby 5%100%ProcessQAProvidesincereempathy __________Surveyscripting 20calls in a row ____________Seek floorsupport vs.SupervisorsupportProvide positiveempathy _____________Raiseyour NPSby 10%MA sale over$4,000.00 __________Comment onbackgroundnoises  ____________Surveyscripting 10calls in a row__________Build upon aproject scope __________Restate withempathy __________Discount on adamagedreorder____________Targetedsales offer ___________Two fulldays of100%NPSOne fullday of100%NPS100%Soft SkillsQARestate on 10calls in a row ___________Find asubstituteitem ___________GM Sale over$2,000.00 ___________Make anemotionalconnection ___________100% SoftSkills and100%Process QAObtain aproject scope ___________Restate on 5calls in a rowTime frame:___________Raiseyour NPSby 5%100%ProcessQAProvidesincereempathy __________Surveyscripting 20calls in a row ____________Seek floorsupport vs.SupervisorsupportProvide positiveempathy _____________Raiseyour NPSby 10%MA sale over$4,000.00 __________Comment onbackgroundnoises  ____________Surveyscripting 10calls in a row__________Build upon aproject scope __________Restate withempathy __________Discount on adamagedreorder____________Targetedsales offer ___________Two fulldays of100%NPSOne fullday of100%NPS

NPS / QA / Sales BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% Soft Skills QA
  2. Restate on 10 calls in a row ___________
  3. Find a substitute item ___________
  4. GM Sale over $2,000.00 ___________
  5. Make an emotional connection ___________
  6. 100% Soft Skills and 100% Process QA
  7. Obtain a project scope ___________
  8. Restate on 5 calls in a row Time frame: ___________
  9. Raise your NPS by 5%
  10. 100% Process QA
  11. Provide sincere empathy __________
  12. Survey scripting 20 calls in a row ____________
  13. Seek floor support vs. Supervisor support
  14. Provide positive empathy _____________
  15. Raise your NPS by 10%
  16. MA sale over $4,000.00 __________
  17. Comment on background noises ____________
  18. Survey scripting 10 calls in a row __________
  19. Build upon a project scope __________
  20. Restate with empathy __________
  21. Discount on a damaged reorder ____________
  22. Targeted sales offer ___________
  23. Two full days of 100% NPS
  24. One full day of 100% NPS